I bought a vehicle from them recently and had multiple bad experiences. When I test drove the vehicle, it was covered in snow (it was a snowy/slushy day), so I missed some big scratches on the vehicle exterior. I was generally happy with the test drive, so I decided to purchase the car. However when I came to pick up the vehicle with the cheque in hand, I noticed the scratches (multiple) and asked them why didn't disclose it to me. Their response was "You didn't ask about it." What annoyed me is that they knew about the scratches, but didn't properly disclose the information to me. They told me that it would only cost $250 or so to fix it, so at the time I let it go. I recently asked for a few quotes for repair and it's costing significantly more. I then recently went in to their shop to have some paint protection film installed. The installer however scratched up the paint in a couple of places during the install. I am certain of this because I had closely examined the car earlier due to the above mentioned scratch issue and those scratches weren't there. When I contacted them with this complaint, they only said that they'll look in to it and never got back. This is the shoddiest install job I've seen, almost seemed like the guy was not even interested in doing it properly. I rarely ever post negative reviews for businesses but I feel it is deserved here. I bought an expensive vehicle from them and they behaved terribly. It's too bad. My advice is don't buy a vehicle from them. However if you do, then go with an entire checklist of questions, so they can't throw a "You never asked" line back at you.

I cannot recommend this dealership to anyone. I bought a vehicle from them couple weeks ago and the car seemed fine when i checked them. But the next morning I found that there were few problems with the car. The problems were hard to notice just by doing couple test drive, checking the sound of the engine where its surroundings are loud (its located right beside a road) or reading the meters. They were problems that you wouldn't notice without thorough inspection. And before I purchased the vehicle I asked them if there was any problem that I should be aware or fix it myself after the purchase and the salesperson said no. They told me that they have 30 days warranty and one of the problems was related to that warranty but they didn't even bother to check it for me. I already spent few hundred dollars on my end and it's problems are not even half way fixed. Any proper and honest dealer would take some sort of action to satisfy their client but this dealership is not one of them. I know this because I buy used-cars most of the time when I purchase a vehicle. Who's happy with this company, the luck was with you. I'm happy for you. But who's planning to buy a vehicle from this dealership, good luck. Because you'll need one.

My wife and I recently purchased a Mercedes from New Western Motors. I have to say it was an excellent experience. Ken and the rest were great to deal with and we got, by far, the best offer on our trade in. We also purchased the car at several thousands $ less then the actual Mercedes dealership in Calgary for the same year. What's more, the car was detailed in the true meaning if the word; not simply tidied like some other dealerships like to sell you the car. Also, when signing the papers it turned out that the car we were trading had some unresolved financing on the title which turned out to be a simple clerical mistake. We had already switched insurance for the new car so we thought the deal was at risk. What was amazing is that Ken not only still took our car as a trade to save us the trouble from dealing with insurance again but also resolved the matter by himself by contacting the national representative of the brand and getting it quickly rectified. We even got a follow up email that everything was in order and there was no need to worry. It's rare but great to see a business willing to go above and beyond these days. Thank you guys for the great experience. Keep up the great work! Definitely recommended.

After a very long search for a good value car, I came across a Honda Accord Coupe from New Western Motors. On our first test drive, Michael was very helpful, grabbed us the keys right away and allowed my family and I to go for a drive alone. This was a nice touch because we got to openly discuss the car and perceived benefits and issues all within a stress free, low pressure environment. I felt more comfortable having my personal mechanic look at the car before purchasing, and they accomodated my request and dropped it off at the mechanics about 25 minutes away from their shop, something not every dealer would do. After a positive mechanical inspection, I purchased the car! Negotiation was also very open, and they allowed us to have independent, private discussion between each offer. finally, we had direct communication with the manager before closing the deal. It has been a few weeks, and nearly 1500km since purchase and myself and my family are able to feel very happy and comfortable with our purchase. Thanks Michael and New Western Motors for a fair price, and easy stress free negotiation. Car shopping can be difficult and stressful, but at new western it was a great personalized experience.

I recently purchased a used car from this second-hand car dealer, and I am extremely satisfied with this buying experience. Firstly, the overall condition of the vehicle is remarkable, with no major wear or issues, making me feel like I've bought a brand new car. The interior of the car is even more delightful; it not only maintains its excellent state but also emits the scent of a new car, giving me a refreshed sensation. Throughout the purchasing process, the service provided by the second-hand car dealer left a strong impression on me. The salesperson patiently and enthusiastically answered all my questions, and the transaction itself was smooth and efficient. I believe I've had an excellent car-buying experience, receiving thoughtful care and assistance from selecting the car to finalizing the deal. All in all, my experience of purchasing a used car from this dealer has been highly satisfying. I feel I've made a wise choice, acquiring a high-quality vehicle and enjoying professional and welcoming car-buying service. If any friends are in need of a used car, I will readily recommend this second-hand car dealer without hesitation.

At first, they were super helpful and willing to help me find the right car. I hoped that I could have confidence in their compliance inspection and trust the car I eventually bought from Michael. Just after the 30 days I took the car back to them for a shimmy in the steering wheel and they dismissed it as ice build-up (seemed reasonable at the time). Two weeks later I just spent $1,200 on repairs that I was told were already done and hope I don't have to replace the whole engine. Bottom line - their inspection is a complete joke! Do not buy a car from them unless it is subject to an independent inspection. Called Michael to let him know of my experience and received absolutely no call back. Horrible Service!

New Western Motors is a great place to buy a car! It's not fancy- but because they don't have high overhead- like the big dealerships-their prices are lower-for exactly the same cars! Every employee I met was was focused on customer service and it felt like a real team effort. Ken worked very hard to get me the best deal possible and I really appreciated his honesty and knowing he went the extra mile. Ask for Michael-he is a very customer service orientated sales person; I never felt pressured, on the contrary, Michael was truly interested in me having the best suited vehicle for my needs. Great experience - highly recommend!

We recently bought our "new to us" vehicle from new Western Motors. Ivaney was helpful and caring. At no stage did we feel pushed into anything. She was quietly helpful, efficient, honest and kind. David the manager was also very helpful, easygoing and honest. Ivaney was patient and sympathetic as we waited on the insurance getting sorted out as well. We drove quite a distance to buy this car and they really were fantastic to deal with. Not having a pushy salesperson was so worth the drive and ease of purchase! If you want a pleasant, no hassle and easy transaction then they are well worth your time. Thanks so much!

Michael was very relaxed, polite and straightforward. We were presented with carfax report and maintenance records without having to ask. Test drove a nice Camry and put a deposit on it. It was the first car I test drove and almost bought it on the spot however, wanted to check out a couple of other vehicles before making final decision. Even though we decided on a different vehicle from a different dealership, which was more practical for us, the deposit refund took about 2 min. This was s very positive experience. Would definitely come back, if and when I need to look for another vehicle.

My 5 star review goes to Duff and his work team that were so patient and worked hard and after hours to see us at the office because we couldn't come at another time, and also to have the car ready for us. Unfortunately, we couldn't the buy car at the end for financial reasons, but I want to recommend this dealership to anyone who is looking for a good quality, well priced car with a very relaxed service. Find Duff and he will work the best possible to help you find what you need according to your budget. Thank you very much guys. I look forward to doing business with you in the future!

Kieran is awesome! She showed me multiple vehicle and even suggested a few I wasn’t originally considering. I’m so glad she did because I ended up buying one of them! She was knowledgeable and friendly and I didn’t feel any pressure to purchase (which is rare when used car shopping). It seems to be a small, local business that takes pride in their work. The shop and office area are clean & vehicles are well-kept, independently inspected and a 3rd party warranty is available. I couldn’t ask for a better experience and will certainly be back when it’s time for my next vehicle.

Bought my first car from them - way over priced and the inspection must have been false because i needed to replace both my battery & spark plugs not only a week into owning which i had to pay the fixes for myself. Also they literally put two different sizes of winter tires on the car and at least one wheel was backwards? This was a few years ago so i’m hoping i’m remembering that correctly . They fully took advantage of a 16 year old girl and i hope they actually loose any other possible teenage drivers because it was like inhumane at that point

Great experience with New Western Motors. Loving our Mercedes Benz C63, a very specific model we were unable to find in our province. We found it at New Western Motors in Calgary and couldn’t be happier. Ken was exceptionally helpful and represented the car exactly as it was online. It was in perfect condition. Ken was very knowledgable and readily available to answer any questions and help us out any time of day. A seamless transaction, we wouldn’t hesitate to recommend Ken at New Western Motors, Thanks Ken!

Bought a car from here a couple of weeks ago. Best auto transaction I ever had, especially after the experience of having to speak with several salespersons at "large dealers" all over town. From the get-go, Duff and David were straight up, plain-talking, and easy to deal with. My questions were answered, they gave me all information, they were patient and efficient. I would recommend this establishment to anyone looking for a vehicle - definitely a required stop in your car-shopping adventures.

Recently purchased a 2012 BMW X5 from this dealership. Me and my wife greeted once we step into the dealership. Great service and customer care. They were very up-front about the car's history etc and had carproof and AMVIC inspection details available to show. When I picked up the car it was the cleanest detail job I've seen to date. They addressed all of the issues and concerns I had listed prior to signing the bill of sale. Great service and would definitely use them again.

Bought a car from these folks last spring for my wife. They were forthright and advised me of small body repair done to vehicle and provided inspection report. Over winter, the repair failed. I contacted Ken and brought him the vehicle. Without hesitating, he said they would make it right, which they did. I am very impressed with the level of service and the integrity demonstrated by these folks. Highly recommend them to those in the market for a good used car.

As a first time driver, got lots of help with the whole process of buying my first car. Got a really great deal on a hail damaged car, and am loving it for my first car. :) Really nice and relatable people at New Western Motors. They're very fast to process the sale of the car and super responsive during the whole buying process such as providing documentation, arranging test drives, and helping with any other questions or concerns.

I had a terrible experience with this car dealership. Not only did they fail to deliver the vehicle I had put a deposit on, but they also refused to refund my deposit money. It's incredibly frustrating to lose my hard-earned money due to their incompetence and lack of professionalism. I would strongly advise against doing any business with this dealership unless you're willing to risk losing your money with nothing to show for it."

Poor customer service. I got the vehicle that I was interested in purchasing inspected by an independent mechanic and it was found to have some serious defects. New Western Motors staff were pushy, rude and were trying to undermine the credibility of the independent mechanic. Smoking cigarettes in front of the clients also doesn't help. I don't usually post many reviews but was compelled to do so this time.

We love our Honda Odyssey. Everything about this purchase felt comfortable from beginning to end with no pressure whatsoever. NWM has a great selection of affordable, quality vehicles and in our case we were lucky to have had several vans to choose from. We highly recommend this no-frills dealership that will save you money and we thank Michael for his outstanding and professional customer service.

Great customer service! I experienced up-front honesty and openness about the vehicle I was inspecting. There was follow-up on all of my questions with very diligent research about the vehicle and the current market. I was even helped on how to negotiate making an offer! I really appreciated the positivity and professionalism of everyone there. Don't overlook this place because of its small lot!

After a shady experience at a large dealership, I was very happy to find exactly what I was looking for at New Western. The price was right, the vehicle was exactly as described and Ivaney was a fantastic liaison between the bank and me. They were professional and pleasant to work with and I ended up with the perfect car for me. I would definitely deal with this company again. Highly recommend.

We recently purchased our new-to-us vehicle from Ivaney at New Western Motors. She was so well organized and explained all the warranties we could get. She also handled our kids 100 questions with a smile and great patience! We feel like everything was explained and that they were very transparent. We felt valued and cared for. Thanks again, Ivaney and everyone else at New Western Motors.

So glad we found this place! After 3 weeks of looking for a used vehicle for my daughter, we finally stopped by New Western Motors yesterday. By 5:30 PM we had an awesome deal, financing in place and doive the car home. If you're interested in no funny business, no high pressure sales and a fair deal, this is the place to go. They're efficient, friendly and professional. Very impressed!

I would rather walk barefoot on broken glass than buy a car from this dealership. The staff is rude, they didn’t refund deposited money on car, and the vehicles they sell are nothing but junk and lie about vehicle they were selling as they paint the car . Save yourself the trouble and go somewhere else!" Worst dealership i visited in my entire life

Bought a used Subaru Outback from here in July 2022, the service was fantastic, especially from Ivaney. She is the epitome of true and genuine customer service - went above and beyond! Overall, they did exactly what they said they would, when they said, no overselling just sound, practical advice. Very honest and professional. Thank you Ivaney.

I recently purchased a 650i from Ken at New West Motors and had an overall great experience. I purchase cars at a rate of approximately 3-4 per year and my experience here was the best I've had in recent memory. If you're looking at a high end vehicle listed by this auto group, you won't be disappointed by the service or honesty of its team.

They made it easy and straightforward to purchase a used vehicle at a reasonable price (several thousand under what competing dealerships were asking). They had the carproof report and an independent mechanic's report ready for me when I went in to view the car. Simple process, quality cars, good prices, what more can you ask for?

Great, low-pressure car buying experience. Ivaney had the vehicle ready for our test drive and even dug out a DVD for us to test out in the entertainment system. She was very fair with agreeing to a sale price, and we just finished our first road-trip with no issues and happy kiddos! PS. She even threw in the DVD …

Michael was a great sales person making sure we were taken care of and were in a car we wanted quickly and without any pain. Along with David (manager), we came to a very good deal on a great car. No pressure, friendly, great service. Would recommend to anyone looking for their next car. Thanks a lot Michael & David.

Me and my family have purchased 4 cars from this dealership and we always have the best experience with them. Since the moment you open the door, you’re greeted with a warm welcome by their professional staff. Ivaney did the best possible job finding me a car that suits my needs. You won’t go wrong if you trust them.

We had a great experience buying our Toyota Sienna (minivan). Price was better than what was on market! There was no pressure to buy and they were straight shooters. The biggest positive- they let us get a secondary inspection of the car at a mechanic of our choice. Very honest approach! We would buy from them again.

Recently bought a vehicle from New Western Motors, the inspection was professional and helpful, the customer services was thoughtful and honest! Drive the car for almost a year now and had no concerns at all. Strongly recommended!! Thank you, I will definitely come back for next time.

Great experience! Ken and Michael were both very easy going and accommodating. I was able to easily view, test drive, and purchase as they were willing to work around my odd schedule. I would recommend to anyone looking for a used car to at least stop in and check the place out.

Great car-buying experience! I am so grateful to have had such a professional, low-pressure and friendly dealership experience. Ivaney was fantastic to do business with and helped my partner and I find the perfect "To Us" Christmas present to drive away in! Thanks again!

Excellent Service from Michael and Duff at New Western Motors. They were helpful, courteous but without any pressure. I traded in my 2003 Jeep Liberty as part of a great deal for a 2017 Ford Escape Titanium. I would have no hesitation buying a vehicle from them again.

It was good dealing with Ken. He made sure we were happy throughout the whole process of us purchasing our vehicle. We would recommend friends to this place.above and beyond. He gave me best price when I compare other dealers. Thank you Ken, David and Ivaney

I always have my car detailing done at the Western Motor and they really did great job of keeping my car clean and refresh!! Their car detailing price is the cheapest you can find in Calgary and they clean very detail both inside and outside awesome!!

Bought a great used car from them, friendly staff, good selection of cars, was able to pick up the car immediately after all the paperwork, would do business with them again

Recently purchased a car from them. Friendly people, easy sale and cars are in very good condition. 100% recommend! Thanks