Our sales person (Brian) was great, but was almost cost a sale by what I assume was the store manager. This person (only person too good for a name badge) was publicly berating his sales staff in front of customers, for nothing, and was generally rude. Tried to hurry my partner and I up until it was realised I wasn't happy. Suddenly remember their sales training, and probably a few lessons from their parents, and became polite and happy again. Little too late, potentially the last sale Nick Scali gets from us. You'd think a store that's on sale more often than Mr Bunkrupt and Haggle co. etc would want to keep people happier. Unfortunately a premium product doesn't seem to come with premium customer service. Again, I'd like to stress that Brian, our sales person, was great. As has been every sales person we've ever encountered there. Luckily their attitude doesn't reflect their leadership. Staff 10/10 Management 0/10

Ordered a bed frame from the marion store on the 12th of May 23. The customer service within the store was good and the quality of the product is good. We had an issue with our delivery and on contacting the call centre that Nick scali use I had nothing but issues. Since this time I have made multiple calls chasing up an enquiry that was made, each time being told that someone from the dispatch centre would contact me. Even on speaking with supervisors i am yet to receive any contact from the dispatch centre regarding my original enquiry. It has now been 2 months and yet to hear anything. If you don't need to use the call centre the company is good, but if you have any issues, your enquiries will continue to go unanswered. Any after purchase service is non-existent and for this reason alone I would not recommend this company.

Like the products and salespeople. Unfortunately delivery team and service team can’t keep up. 1. Apparently i can’t choose when i will be available to receive the goods . I just have to be at home even if am at work . 2. Missing parts on delivery, and according to the service team I should have follow up myself not just relaying on their team members to do the right things.( report the issue when they said that’s what they are going to do ) 3. Delivery team and service staff definitely have some attitude. ( delivery staff actually recommend me if I don’t like their service maybe should buy other brands) Still love the brand and quality, unfortunately not the service . Sorry guys know you have csi target , but please do something to fix this . Until today issue still not sorted yet . Well done

Nick Scali have been a favourite place for me to buy furniture over recent years, however it has come to light that the capacity to clean up after themselves is extremely poor. You wait 8-12 weeks for furniture to be delivered and then they just du.p the boxes and rubbish for you to remove at your effort and cost. This is after paying good dollars for the delivery as well .. most recently they just left two huge boxes (not broken down) for me to fill my recycling bin with for the following 6 weeks on my verandah. Poor form Nick Scali Furniture .. last time you ever get my business or recommendation to anyone I know!!!

Beware of baiting (luring you in with superior floor stock to that which you will be sold) either buy the floor stock or walk away, they will not deliver on there promises, we are stuck with over priced pieces that don't match. The staff do not care at all, they will try and convince you are being fussy they will talk through you, once they have your money your history. Over priced delivery as well, even if they are coming to your house you still get charged for each item and if you live within 25 mins of the city expect to be charged "country rates" I bad experience .

We ordered Province dining table from Marion SA and delivery driver and his partner could not lift table to bring to the dining room due to 6 steps. Rather than acknowledging that they did not bring enough people and could not lift marble table, made excuse of access issues to warehouse and then took dining table back to warehouse. It needs 4 people to lift that table. Been waiting for it for weeks and then disappointed. Took money and not sure when will it be delivered. Terrible service. Dharm and Mandeep Craigburn Farm SA

Wanna change the delivery date again?? We rang to complain and store manager ‘was’ gonna call back after seeking permission to give us deposit back. This never happened. Ordered couch Oct with 3 week delivery. Even had sticker saying get this couch super quick. Lies. Now told Xmas week which of course won’t be happening. Second bad experience with promises of delivery dates. Maybe dont take such an exuberant amount for deposit and you might not get so many bad reviews

Misrepresentation around timeframes on delivery being 11-13 weeks from Keswick store in SA. When challenged on delivery blowout they’re citing pandemic as reason for the delay, yet they are still quoting same timeframes. At least their competitors were honest enough to manage expectations from the get go. Zero empathy and care factor. Zero loss to Nick Scali! We’re out of pocket 30% and not even close to an ETA nor a make good for their misrepresentation.

Was given a delivery window and wasn't delivered in that time, had to ask for them to redeliver the following week, have now been told they won't deliver and have to collect and could not refund me the fees charged for delivery. Marion store not answering and was on hold for over 1 hour waiting for someone to answer to no avail. The worst customer service I have ever experienced.

A relaxed in store viewing of dining chairs without any sales pressure. Shayne was very helpful and showed us a variety of chairs. After comparing with two other sales outlets we visited the store the next day and made our purchase. The delivery notifications by SMS were very accurate time frames and the delivery crew were excellent and unpacked the chairs for our inspection.

I ordered a lounge and they said will be arriving around 3 months , the delivery have been delayed with no notification. When I call the customer service, they have bad attitude and never telling me when will my order arrive. Very bad customer service. Never ever go back again. Also it is no way to contact to store directly by phone, only can go down to get help with it.

Avoid these CHINESE made lounges at all costs I cannot believe that our lounge suit that is not even 5yrs old has had it. The foam is almost completely collapsed. Unfortunately the material is also worn out. We don’t have children so it not from being abused also.

Excellent service from Rebecca and Scott at Marion store. We bought Levanzo collection tables, great help from Rebecca in choosing chairs to match thankyou. Scott helped us purchase Nakeeta lounge. Great customer service from him a real asset to the company.

After trying to get through to one branch for an hour and the phone being 'busy', I rand Marion and the lady there was very helpful. I await her call to see if my desired purchase is in the next sale, however such a sweet person. Fingers crossed.

Sofa is great, great quality fabric and construction. Customer service at the store was top notch. Scott at Marion had indept knowledge of the sizes and was upfront about delivery times. Would recommend Nick Scali at Marion

Pathetic that you don't accept cash. You lost a $2990 sale on the weekend. Harvey Norman Gepps Cross provided excellent service & gave us more discount. Wouldn't be recommending your company …

Scott was fantastic, explained the fabrics and configurations of the couches. Grabbed the coffee table and entertainment unit there also. Despite the website, the experience was great overall.

Nice furniture, would have had a sale but rude staff member making comments as they walk by just ain't selling it for me. Good thing there are plenty of other furniture stores to go to.

Customer service is great, didn't buy today shopped around at the homemaker centre and Nick Scali wins by far. Ran out of time.but will be definitely buying our lounge from here ☺️

Amazing team working together t help us find our perfect lounge. New girl Lauren very sweet caring and made our shopping easy. Thanks guys would highly recommend this marion store.

Ok, update on my previous COMPLAINT, so NS wrote back. Blah blah blah, no offer of reimbursement. No apology, NO CALL FROM THEM OR THE STORE!! You've all been warned!!

Blue lounge is absolutely fabulous. Fits our space perfectly, extremely comfortable and received many positive comments from family and friends.

Misleading about delivery time frames. I ordered a sofa in September, but now I'm being told it won't arrive until nearly March.

Beautiful suite, great sales service to get right what we where looking for and all delivered on time!

Haven’t got anything from them yet, however their customer service over the phone was outstanding.

Very good service at the store and the delivery ppl. Furniture is great quality

Won't take cash? We will take our money elsewhere then. How ridiculous.

Haven't got our lounges yet but hey salesman Phil was fantastic.

Very helpful staff. Good quality furniture

A great experience. Great product.