Very bad service . They have stock on display with price tags and salesperson that tells its for sale . Then after trying to see if it's in stock manager tells you it not for sale. I don't understand why ? It was on display at store with price tag . Manager was very rude . They don't know what they are doing

Went into Nick Scali over the weekend to buy new couches and dealt with Tanu. She was such an amazing help, helped us make our decision with choosing a couch colour so much easier, she was so patient with us (including my kids) and made our purchase so easy! Thank you Tanu, appreciate your help.

The customer service at Nick Scali is absolutely divine. Tanu has been an excellent help at finding the perfect couch for us. She provided extensive detail on the couch and its warranty which has enabled us to feel extremely satisfied with our purchase.

A big thank you to the team for such great service. The store manager Hassan as well as Anthony were kind, clear and super helpful with assisting us. I highly recommend heading to their store if you're looking for a lounge. Keep the good work up!

Poor quality product, bad customer service. Feeling like being scammed. Purchased a leather recliner 3.5 seaters two years ago with 5 yrs warranty and accidental damage cover. After the first year, leather started peeling off, stitches came

Customer service is absolutely abysmal. I have been round in circles trying to have a TV unit delivered with the correct screws and material to set it up, and there is no solution in sight. I've had to take 4 days of unpaid work off just to

People save yourself the headaches and the endless phone calls and just AVOID NICK SCALI at any cost. Just go and purchase wherever but not from them. This company costumer service is beyond appalling. You are seeing one thing in store and

I placed my 3 orders in October 2021, and not once have I receive a call informing me that my furniture delivery will be delayed beyond the 20 weeks. I have contacted >5 times since January 2022 and I have received a different answer every

Wish I could give them 0 starts. If you are after false promises, ridiculous delays and the worst customer service - go to this place. We are never going to set foot in any of their stores ever again. There is a FB group called “False lead

Absolutely happy with the both product & the sales service by Tanu Kaur at Casula store. She was extremely patient & kind, I never felt pressured to make a decision, and most importantly, a professional who knows about the products in and

my husband and I ordered new lounges on the 5th/Aug/2020, we were told there is a 12 week wait which we acknowledged. it was fine by us. we were suppose to receive our order by early November...however we just got a call from them saying

Past customer but really disappointed and amazed at the current 20-50% off sale gimmick, it appears, as price of item in question was same in November 23 as displayed at Casula branch now, only difference in Nov it was reduced from $1490

Love the quality of furniture sold with so many different options to choose from. Though there should be even more variety, colours and sizes. People at nick scali are very friendly and helpful. I got my purchase delivered within a week.

Read reviews before buying!! What you see in store is not the quality you get delivered. I had to wait another 3 months for a replacement it was so bad. But now they have my money they don't care. After sales service will never call you

I placed 2x orders with Huss, a lovely salesman, very gentle and well-spoken. Total was paid on the day and I was advised on delivery day, I’d have to pay for delivery fee only. That all went well, we received the order and a few months

Wish I saw these reviews here before purchasing! To future customers, please heed the reviews below. Customer service I just received was shocking. I called up the contact centre as my delivery was meant to arrive in Mar 22 and hadnt

Staff were very friendly and attentive. The Allegria dining table, tv unit set and Amos armchair enhance our dining and living space and experience through its simple organic elegance and surprising spaciousness! Highly recommend it.

I purchased 1x3 seat and 2x2.5 seat lounges and 10 chairs, whilst I had plenty in the bank for our renovation I asked Daniel if they offer a similar product to Harvey Norman (interest free for 60 months) his answer was YES!!!!

WORST CUSTOMER SERVICE AND UNPROFESSIONAL BEHAVIOUR We booked a dining table and paid the deposit and then before delivery they gave the dining table to someone else. Whats the point of paying the deposit if they

I love nick scali furniture I bought copper sofa range and 6 years on still in great condition. I love that you can shop around at your own leisure with little huddle or interference from sales assistance.

THE WORST CUSTOMER EXPERIENCE EVER...!!! There were some issues with the 3 seater and sofa bed we purchased with Nick Scali. It took them more than 2 weeks to assign a person to only check the defects

Andrew is a great asset to your company. Nothing was a problem and he was very knowledgeable about all of your products. We would not hesitate to come back to Nick Scali to make our next purchase.

Really mixed experience. We dealt with Hass at the store who was just lovely, he remembered us from a couple of visits, made sure we got a good price, really kind, lovely person.

Ordered a lounge on the 30th Oct in 21 and still hasn't got it yet. They called to push the ETA back 3 times from Feb to mid April and now they are saying its end of April.

I was very happy with lounge the one I choose . And the sales lady name "Tina " was very helpful. We will come back and get other one for other room soon ! …

Tanu, provided us with exceptional customer service, very helpful and was well versed and experienced with the products. Great experience highly recommend Tanu!

Absolute great customer service from Tanu from Casula store. Her recommendation of lounge sets were within our budget and we got a good deal. Well done!

See Tanu for all your furniture needs. She is very professional, knowledgeable and great with colours. Not pushy. I would highly recommend

Bought couple of launges here and other furniture. Quality furniture and good service received by lovely staff at Nick Scali at Crossroads

The staff was very helpful especially Andrew. He explained everything and was able to negotiate the delivery date as well.

Worst after sale sercive I've ever received! After purchasing the Bryon dinning set the bench broke while we were sitting

Very attentive and helpful in-store experience. Pieces custom ordered and exceeded my expectations. Love my new lounges!

Tanu was a great help with selecting a lounge that matches our home! First ever lounge!!! Love the Forest Green colour!

Amazing quality, Beautiful furniture, Stunning rugs and the customer service is A+, highly recommended …

Don’t recommend them, horrible service and doubt you’ll get your goods in a timely fashion. Shop elsewhere.

Staff was very helpful and experienced in helping us find the right furniture for our home.

Excellent customer service. Helped us with exactly what we were after. Served by Andrew.

Customer service: great. Product : great After sales service: abysmal.

Andrew and Tanu have excellent customer service given to us. Thanks.

Great collections, friendly staff and great rates. Must visit