I had a VERY BAD experience with LESLIE THOMAS. I had used Leslie in the past. She was my go to for car insurance for more then 3 years. I was finally able to purchase a home and reached out to Leslie about homeowners insurance. Leslie had provided me with quoted for a few properties. The house that I ended up buying Leslie told be after several that she was unable to find the coverage the Lender was looking for. I told her thanks for trying and that I was going to call someone else myself. She said " let me know if you find something" I didn't call her back but I did get a insurance binder 5 min after I got off the phone with her. It was easy and they already had information about the make of the home in their system that Leslie was asking me for. LONG story short after saying she couldn't find me anything LESLIE THOMAS WENT AND ISSUED A HOMEOWNERS INSURANCE POLICY THAT I DIDN'T AUTHORIZE. This generated a $401.29 bill that was mailed to my address. As you can imagine I was upset. I just worked hard to repair my credit and this bill was not even a debt that belong to me. When I called NWN LESLIE was somewhat surprised to hear from me. She didn't like the TONE of my voice and refused to assist me in resolving the matter. I asker for her supervisors number and she provided me with a number that had a full mailbox. When I called back to NWN the phone rang several times and then they would pickup and immediately hang up on me. They hung up on me 7 times. Finally someone in the office picked up the phone and took my call. This lady who's name I won't mention here was professional and had great customer service. Upon the situation being totally resolved she will receive her own 5 star review from me. But LESLIE THOMAS is DISHONEST! UNETHICAL! and don't deserve to handle people private information and use it as FRAUD!!! I'm not sure if she gets commission but why would someone issue a policy after telling you they could not find you anything

I have been with Northwest Insurance for a few years with a non- owners policy and I had a great experience with them, however, I recently upgraded to full coverage because I purchased a car. Now, because of my busy schedule, I pay my insurance over the phone. If I use the automated service to pay it costs $1.50, which I can live with, but if it's an agent assisted payment they charge $5.00!!!! If I choose to pay early, the automated service says there's no bill due so you're forced to use agent assisted service. I have always liked this company but that's too far, most companies like clients who pay on time or early, this company penalizes you for it. Five extra dollars to pay my bill?!! I need to shop around...... *update 2017 I switched to State Farm and for the same price I paid Northwest Insurance for full coverage, I pay State Farm for full coverage, renter's insurance, AND emergency roadside assistance. Thank you Northwest Insurance for forcing me to shop around!

I've been with Northwest Insurance for quite some time now and I would definitely recommend anyone to get insurance with them. First off they have the most respectful agents, my favorite is Chanel Patterson, she's very knowledgeable and she get thing done in a timely manner, respectful, beautiful, realiable and most of all she will give you the best quotes hand downs. One more thing when you sign up with them you're not just a person who makes their payments but you're family to them. If I could give them more stars I would but unfortunately there only five.

Terrible experience with the company, spoke to a very rude representative named Melissa Salgado and she informed me my down payment came back as insufficient funds nearly a month after the policy had been issued, showed proof the money came out of my acct but they claim they never received payment and has now canceled my insurance policy I needed an sr-22 on, she also disconnected the call and kept cutting me off several times and wasn't helpful at ALL! Would not personally recommend this company they lack very BASIC customer service skills.

I can’t explain how unprofessional Omair Syed is- this company has no problem taking your money for years he will try every trick in the book to keep if I could rate this man professionalism and integrity it would be a 0 out of 100 totally bad experience in hope that it gets to who ever needs to read this and addresses the problem to prevent this from happening to anyone else very inconvenient. very time wasting. very vexatious.

I have used Northwest Insurance for the past few years now and they are amazing! They’re very helpful, customer service driven and they get you the lowest priced insurance options that fits your needs. Each time I come in, I’m in and out in a timely manner. I’ll continue to go through them for my car insurance needs! The representative Chanel is awesome as well and she was very sweet!

Leslie Thomas is my agent as is amazing. I will refer all my friends and family to her I’ve been with this company often on for over 20 years love them I think they’re awesome 10+ stars she met all my needs very quick response sent my policy to me right away got to take care of she’s great thanks for all her great help Much appreciated Julia Cummings

Leslie Thomas was so very helpful in getting me insurance quickly and for the lowest cost I could find. She was so patient in giving me time to get my documents back to her which helped put my mind at ease when I was having trouble accessing a printer. I highly recommend seeking her kind and professional services! Thank you Leslie!

This place is a joke. I put a refund in after only having my vehicle for 3 days and 2 months later I'm still waiting for one. When I call in and ask about my refund today they tell me that I only called in for a cancelation! Bull crap!!!! The lady was rude who I was speaking to and just wanted me off the phone.

I’ve been with Northwest Insurance for the past 7 years and I’m very pleased with the level of service they have always given me throughout the years. Having the same agent Margaret who’s knowageble, professional and pleasant was an added bonus. I recommend this company to anyone looking for great service!!

Leslie Thomas knows what she’s doing! I came in and felt welcomed to be doing business with her. She made me feel warm and talked to me to understand all that I needed to know. She made me want to give her six stars for her kind personality, big smile, and helpfulness! Her customer service was excellent!

Fast and friendly service! Jared is amazing and super helpful! I just started my policy on the 4th of April and I've already referred my sister in law to this company. I will continue sending people their way! Best customer service that I've ever received from an insurance agency!

i was hit by one of their insured and no progress has been made myra hernendez is a rude worker and do not recommend speaking to her it’s been a month since the crash and their insured didn’t report a claim until the 28th of december. very unprofessional and unhelpful

Northwest provides quality service in a fast and friendly fashion. We followed our absolute favorite agent LESLIE THOMAS from the N. Shadeland office. Leslie is professional, genuinely cares about her clients, and lights up the office with her welcoming smile.

Jerrod gave me a good quote and margerette was amazing when closing out policy. Very detailed oriented and she stayed on the phone with me as i read through and e signed all my documents answering all of my questions very patiently. Highly recommended.

I have been a customer of NWIN for a few years now and I must say that Jared and Margaret are the best! They always offer fast and friendly service and are very professional! I recommend them to anyone who has auto insurance needs!

The worst faurd places i can ever come to they lie and say please say something nice to get a 25 dollars gift card then lie just to get good reviews i wouldn't recommend them to nobody ever in life next........

Northwest insurance customer service are friendly and professional they find great rates that are affordable I will suggest them to others because I am satisfied with thier services My

I just got my insurance with NWI and must say Leslie Thomas has been nothing but helpful, professional with great customer service. I will definitely refer family and friends.

Leslie Thomas is by far the best.... She is extremely helpful and explains everything.She responds very quickly which is hard to find in any company..... LESLIE YOU ROCK..

Very friendly staff and great rates Monica is very quick to respond and it makes driving better to know I have them, I definitely don't plan on switching anytime soon.

They have some great customer service as well as wonderful quotes I love my agent Chanel Patterson as well as the others NWIN is just an amazing Insurance Company

Customer Service is always excellent. Leslie Thomas is my agent and she is AWESOME, wouldn't want anyone else. She is always very helpful and prompt.

Janice was amazing helping get my customer a lot lower payment for his insurance. Highly recommend Janice for your insurance needs. Thanks, Anthony

I always get the best quotes, Leslie helped me and got me the cheapest insurance and was very polite and quick! Always go here for insurance

Leslie Thomas was awesome! The best customer service I’ve ever had when it comes to dealing with insurance! I would highly recommend.

Thank you Leslie, you've been so helpful and patient. We appreciate you and Northwest Insurance for your good work and assistance.

Leslie Thomas is wonderful, she is patient and helpful. Also very helpful. I was always glad to get her on the line.

Very professional and responsive!! They explained all the details involved with the insurance policy. A+++++!!!

Great company and GOOD customer service!! I'd recommend anyone to this company!! Thanks Chanel Patterson...

The staff is great I wanted to renew for another year. However another company was 41.00 less per yr.

Margaret took such great care of us! I appreciate her professionalism and kind demeanor!

They have taken care of my needs for three years now and I'm satisfied with them!

GREAT SERVICE AND COVERAGE. DEFINITELY REFERRING ALL OF MY FRIENDS AND FAMILY.

I love this company there work with you and they are really good and helpful

Great fast service, friendly staff, def. Recommending to fam and friends!!!!

I highly recommend this Insurance Company, the agent’s are Professional.

Eselecte servicio y muy servicial y sobretodo amable la señorita monica

Yea I'm glad I was able to get my sr22 thanks very much for your help

I always get the best service here ,THANK You NORTHWEST INSURANCE!!!

When I mention my rates, people ask if I have some dirt on the CEO

Have used for along time now always finds me the cheapest rates

Their a great service and I'm telling my family about it.

The parking lot is small but good customer service

Leslie is so nice she takes care us very fast

Nice and makes sure you understand everything

Same insurance for 5 years now best yet

Janice Warren very good representative

Pleasant, efficient. Ample parking.

Fast service for tough to insure

I was treated with Good service

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