Last week I entered an Instagram raffle for the chance to buy a pair of trainers in store. On Saturday, after getting a confirmation email I went in store (Offspring Selfridges) to buy it but was told that they were denying me the right to buy. They informed me to try again later. Today (Monday) I tried again as it was stated that all pairs that weren't picked up by raffle participants were available for the GP. Out of nowhere all members of staff quickly surrounded me. The manager once again told me (this time aggressively) she is refusing to sell me the trainers. Her abrasive tone made me feel like a peon. After decades of shopping in Selfridges I've never felt so belittled & criminalised as they made me feel in the Selfridges Offspring section. They have truly let down the prestigious Selfridges brand.

Offspring the best sneaker retailer out there hands down. Love this store’s vibe. A lot of dope sneakers in stock/ so much variety plus good halve sizes too which is amazing because I’m a 8.5-10.5! Staff are always cool, polite and very patient. They never haggle you or try to up sale, just smiles so you know they are there if you need any help. Some to name Anique, James and the store manager Nadia. Super helpful and very patient. I always leave with a smile like many others. The new layout of the store is dope! That hatch is very sick! What?! Lastly, Offspring have the best raffle system in place, where everyone has a fair chance of winning! It’s an amazing community. #offspringhq #offspringhqcommunity #staremix #sneakerhead

To whom may consent . Back door in front of my eyes at off spring oxford street selfriges...it’s horrible experience at off spring specially from the described as a manager (white lady)I have no idea why she still in there working ..in front of my eye I saw her giving limited edition trainers to her people that she knows and when I came to her asking nicely about buying a pair for the first time ever and she refused to give me and said that’s not your size so I’m not giving it to you , I was absolutely shocked with such a poor customer service ...selfriges really need to look into it and I’m ok happy to give you more information on which date and time this happened.

Went on 30.09 at 11:20 to buy new pair of Yeezy 350 Bone at Selfridges, the woman with long black hair showed me two pairs, but they were damaged (too many deep folds). I asked her to show me more pairs, but I was told that they only have these 2. That was definitely a lie, because I could see more boxes. Then a man came, he was really rude to me and told me to leave and that I'm not welcome here. Also he added that they have a "rule": I can buy only my size and 1 pair (I wanted a smaller size as a present for my girlfriend). Just a bunch of lazy kids "working" there. That is the worst shopping experience I have ever had. Expected more from selfridges.

Backdoor, blocking clients for no reason, poor staff service. Won some raffles with them, then they blocked me on insta telling me I didn't collect the shoes in person while it was ME and used it as a reason for blocking me. Unfortunately the real reason was back then pointing them out that they can't request from people two ID documents to collect shoes while even government doesn't do that. I had a passport and an ID card but back then the UK was part of the EU and it wasn't compulsory to have a passport and I got blocked over pointing that out.

I am very extreme disspointed in level of service i got gaven. I went to collect my backdoor of hyper royal and shadow jordan one for £20 on top, when i pay for shoe i was told you are big bigh nauty resllar even tho they just resold me for £20 on top?? da person infront of me also get given more pairs then me, why is this fair what have done to deserve this. i confused why is megan with da big honkaronies calling me resellah but she litreally just sold me shoes £20 on top please sort backdoor out next time dont want be called reselleah

Honestly dealing with guys in this store is much more better than ladies ,,on 14th of March we were in the shop and the guy were super supportive although it was crowded he was accommodating us and other customers on the same time, whereas today 16.03 there were two ladies on the shop on 8:15 till almost 9:00 pm they are the worse I ever seen with their service we’ve waited for more than 10 mints to know the availability of the and their attitude were horrible.

I would love to shoutout all of the team at offspring! They are true sneakerheads all wearing great shoes representing the culture, really friendly, and the manager Mel (i’m 99% sure it was Mel) was amazing, great chat, really passionate and did everything to help us. She and they are making sure trainers go to the right people! I’ll revisit everytime i’m about! Thanks for the treatment.

#offspringhqcommunity I cant express how much this people care and how much effort they put in their jobs. The only place in London (and for what i know in EU) to understand how bad the sneakers game is these days with resellers and bots at every corner. The way they do raffles is unique. Difficult to enter at time but as fair as it can be. keep it up! Seen you hopefully soon!

Don't no why i was block from their instagram yes im not a social media star with many followers just your average person I've only been entering their raffles never won of course haven't commented any negative or broken any rules that I know of . Been shopping in store many time definitely lost a customer but i know they don't care.

I would like to thank the entire team from OffSpring Selfridges in London for the amazing customer service experience. A big shout out to Rosie and Lady V to lead this amazing team by example and keep it real towards the sneaker culture …

Very poor customer service. While some of the department is nice, I found one person to be very abrupt and rude. They say they care about customers, but treat them badly. Would not recommend to anyone wanting to buy shoes in a place with manners.

Note that they are refurbishing the place so the space is restricted but you are still able to sit down and try out the shoes or purchase it by the way they released premium clothing by Li-Ning so come and get it while you still can

I dont know what to say other than...BEST store for trainers in the UK. Staff are friendly, the community they have built is like bo other and its easier to get a win in their raffle than fighting with bots on the nike SNKR app

I always go here for my trainers and new releases. I don't usually write reviews but the guys who work here are super helpful and a credit to selfridges and offspring.. So deserve a big up!!

The staff need to be nicer, they are so rude. Some are nice, but majority appear bored. I do love Offspring, just need happier staff...... One man had a go at me just before lockdown, rude.

Love this shop! ❤️ The guys are so friendly and very helpful with every question you have! You only can support this Shop ❤️ This community is everything! …

Best sneaker store in London hands down. Best inventory. Had off white blazers, Jordan 1s, dunks...etc. can't find these sneakers they had in the United States.

we were served by Frankie and the service was spectacular. She was very energetic despite the late evening and was very helpful. 10/10 customer service.

The vibe and attitude of the people who work here is terrible. Such a dry vibe. Barely any “customer services”. Bring down the ambiance of Selfridges.

you always have what i am looking for and always in my size too. The best selection of trainers I have seen and always helpful and willing to advise.

Great experience of purchasing in selfriges offspring London. Staff is very nice and friendly, brilliant customer service highly recommend.

Sold me the wrong size (shoes don't even match the box) and refuse to respond after an entire week. I'll be pullin up.

Backdoored pairs right infront of me, so much for a company that prides them self in disliking resellers

Hands down, Best Kicks store in London! Served by a cool dude Jerome. Excellent customer service!

Great place to win sneaker raffles and they have a plethora of shoes and trainers to choose from

Cool selection of footwear, really friendly and helpful staff, always nice to visit this place

Great selection of sneakers, and friendly stuff make this store a must visit for sneakerheads.

The best sneaker shop out there. Great shop and great service. The best sneaker selection.

The best place to buy trainers! A great brand that are all about the sneaker culture

Used to run independent and was tad better than as now beign just part of jd. ..

Got the trainers tonight. Very helpful and polite Melissa was assisting me.

Friendly staff, that can help if you are searching for a specific shoes.

Had a great experience and great service when visiting this store.

Very quick and easy process with my collection of shoes. Love it!!

Good selection of trainers available here. Fully accessible store

I had a really hard time finding this place, not enough stock

This is an amazing concession. Best brands and great staff.

nice kicks, have 2 different level showcase at selfridges

Best trainer stop in London,always stocking …

Great service, wide variety of rare kicks.

Man like Said hooked it up, what a legend

موديلات احذية روعة وتحير بداخل مول سلفرجز

Staff are great nice shopping experience

Lovely set up, nice kicks, great service

Very poor customer service at offsprings

في طرف المدينه على نهر ترنت هادئ وجميل

Beautiful shop with prices in the sky

always happy with the store and staff

Best sneaker shop in town! Awesome

Terrible service. Just terrible.

My favourite store in Londen

Such an amazing atmosphere

Amazing customer service

Great service as always

Awesome sneaks store

J’adore ce magasin

Great service.

Nice shoes

backdoor