I bought furniture with delivery and installation service at same time. Took day off from work to accept delivery. They delivered furniture through third party, the delivery driver said they can't install as they only here to just deliver. I range the delivery team and they said someone will come in 30 min. After waiting for more than 2hours range them back and they said let me find why they still not there and call you back. No phone calls till 5pm and I I text saying sorry they can't install today. I rang the store and they made all the excuses to try and convince me why they did not installed. After 10 minute of excuses he said he will give me a call with an exact answer on when the installer can install the furniture. I had boxes in my kitchen and also fear that my 5 year old don't trip over from the furniture boxes in the kitchen. After 5:30 tried to rang store no answer as guess what store was closed so good excuse of him not calling me. I tried to call delivery team again and they stop answering my calls. I text them to find when installer are coming but no answer. No customer service or support and hope the furniture is good quality as they promised.

I purchased marble finish tv unit, coffee table, buffet table and dining table from them for my brand new home. During the installation time it was having too much dust on top on them. When I cleaned them on next day identified that lot of scratches on the dining table. When I informed them they said they can’t do anything. When I called them multiple times, they said I have to pay $300 for replacement. Also, initially they agreed to deliver all products on 25th of June but they delivered a damaged tv unit which was not the one I ordered. When I asked for my tv unit they say it will again take 2 weeks to deliver. We can’t trust them as they change their words later.Also, if you like the product take it at your own risk as there is no warranty support for the product after delivery. I had cancelled many items from amart to purchase furnitures from oz furniture store auburn. When I reported some issues with amart they immediately replaced the furniture even after one week. But oz furniture store is not a good choice if you like to get best product for your money and trusted support.

Very bad customer service!!! I would stay away from these guys. Mid of this year we put in a deposit ($2000) to buy lounge sofa from this store. The reason that we decided to buy the lounge was that we were informed that the material used in the sofa was genuine leather (Top Grain Leather). This information was provided to us while we were in the store by the sales consultant. When we inquired this information on their website, we were informed that the material was not genuine but made of a bonded leather (not genuine). As information provided to us was contradicting, we requested a refund of the deposit the very next day. But we were told that we can't get the refund back and were accused of things that were not true, ie, we spent 3 hours in their store and wasted their time. Whereas, we only spent around 40 mins in their store. After numerous emails and getting Fair Trading and Bank involved, it took months to get our money back. I wouldn't even have given a single star to this store.

Last year I bought whole house furniture from them with 2 year warranty. I got my sofa different than what I ordered which while placing the order in their shop with 3 months waiting time with the reason saying that the supplier cant replicate the same design. So I have accepted as I didn’t had any other choice once you paid full amount in advance. Then I got sofa delivered but missing one box/one piece of sofa which I have picked up from their Blacktown warehouse myself. Now after 1 year still following with them to get the joint lock of the sofa as its moving and still haven't received it. I am following with them every alternate days but still no luck. I would suggest readers to go with some local Australian sofa supplier who can provide the guaranteed under warranty service and not like this. Thanks for reading.

We brought following things from OZ Furniture, Auburn: 1. 6-seater recliner couch 2. King size bed 3. Queen size bed 4. Dressing table We are very happy customers. Right from entering the store to our product delivery and assembly everything was perfect. When we entered the store, store manager Kamil took the time to understand our needs and gave us advice on what would suit us the best. The coordination for delivery of furniture and assembly of furniture was perfect too. We are very happy with the products received. We did get a follow up message as well to ensure everything we received was correct and if we are satisfied. Great service and products from OZ furniture, Auburn.

I wish there was negative rating options in google review. Worst customer service ever i have come across so far in Australia was with Oz furniture store,Auburn branch. I purchased furnitures worth more than 8k and was delivered with missing parts. When i contacted them about the issue, instead of feeling sorry and sending them straight away, they took more than a month to post it. And when i complained about it, one of the manager called me to argue about it. Well, never buying anything from them and also highly recommend to look for some other company for furniture unless you want to feel like bullied or humiliated.

The customer service was good before I paid for the item and the services, but since I have paid for them the delivery was late, the installation was inadequate, inexperienced Installers, rough state of the products due to which I had to send items back to them twice, and best of all, the returned items haven't been redelivered to me yet and no one has even bothered to get back to me regarding its whereabouts. Since you guys have charged me for installation and delivery, I expect it to be adequate if not 100% Poor poor Poor CUSToMER SERVICE HiGHLY Disappointed. Invoice no: 40003

I wanted to know the discounted price for a few items. I had gone to purchase a dining table, I was fully financially prepared, but I found a few other things that I liked in the store that’s why I asked about the discount so I could budget and order more stuff. Mind you they have ‘on sale’ posters at the door.The store manager at auburn store said “ma’am I know you won’t buy, you are just playing with me”. He even said that he wouldn’t tell me the discounted prices unless I’m making an order. How rude and arrogant! I was disgusted to say the least.

very poor customer service, I ended up calling multiple times to talk with store staff regarding my delivery . I ended up finding page on Facebook and had chat with someone and requested them to ask someone to call me from store. finally I receive call from them. They delayed my delivery. I was moving new place and I didn't have bed nor mattress . I ended up sleeping on the floor for two days and still bed is not delivered till today. I will never recommend anyone this store, everything is just so bad and they don't care about their customer.

I can see the owner decided to respond to my review a yr after. I am actually your customer. I purchased two different couches from your store..one of them had issues with the feathers coming out of the covers. It took a lot for you to decide to change it and we had to bring them in ourselves which cost money. I deleted my initial comment after the issue was eventually fixed, that's why u saw just a rating. A quick search on your books would have shown you I'm a customer.. Interesting that you can identify all your customers as well..

Canadian lounge, GG console, majestic 1.8 m Dining table, French lounge were delivered on Thursday. Coffe table marble top was also delivered today The order is now fully delivered and installed I thank you for your excellent customer service & would recommend you to everyone Everything was delivered on time, also was looked after at the time of order and got regular updates through the waiting period for my customised order by Prashant He is a great asset to say the least Thanks again for a wonderful experience

their sofa are good for Nothing, fasle advertisement, leather sofa is scam, only top hairline sheet is 3rd grade leather which can react to anything. i spent 3000 plus and that money went waste. Please buy from at least Harvey Noman there products are definitely 30 percent expensive than oz furniture but it's worth it for long long years and still look the same. RUBBISH OZ FURNITURE RUBBISH RUBBISH, very chep rubbish. only look good from far. CAREFUL STOP RUBBISH OZ FURNITURE RUBBISH. RUBBISH RUBBISH

Very bad and poor service. Wouldn't recommend anyone buying from these people! Purchased new TV unit and matching coffee table but when it got delivered, it looked like floor stock!! It was damaged and had scratches and even a black texta going over a scratch! Paid full price and in return only offering $100 refund. Matter forwarded to fair trading as Prashant is a nothing but a liar! Don't waste your time, take your business elsewhere!

Bunch of liar people. Poor service. I was told that you must pay the full amount 5 days before delivery. I did pay on November 30th but 2 weeks laters it is november 15 and I still havent received the delivery. Because of this my family is now having to sleep on the floor. No foolow-up calls no nothing instead I am chasing them and they make the same excuse everytime. DO NOT RECOMMEND as I do not want anypne to suffer like i have.

The Worst service I have ever imagined.it’s been almost 4 months that I have ordered lounge and dinning set however I haven’t got my complete order yet.They are just moving delivery date further and further.If anyone thinking to get stuff from there,pls think about it.They supposed to deliver my stuff April last.Now they have moved June 1st week again today.I wish I could give them minus rating.I am sick of it.

Called re a product and was assured it was ready for me to try at the store, when I got there it was in no shape or form a proper store. Felt very ceedy and not welcoming and the guy greeted me with the words 'hello brother' then told me I was wrong and that they didn't have the stock for me to try. So basically the only and first question I asked this dodgy business was a lie. Don't waste your time or money here.

Bought Daisy Lounge couple of weeks ago. Very happy with the purchase so far. Product is great with good price and quality customer service. Very friendly and helpful staff with good quality products in stock. Instead of relying on negative reviews visit them personally is good idea, because the same thing could be best for one and worst for other due to individual differences. Highly recommend

Purchased 2 bed frames from this shop a year ago. Initially they promised the bed frames will be delivered within a week. But they kept changing there words and finally delivered after 3 weeks. The quality of the beds are too low. The slats started coming off after 3-4 months. Always have the loud creaking sound from every inch of the bed. A total waste of money and disappointment.

I normally dont leave bad reviews no matter what as am an owner of few businesses but this company is beyond bad,They were all nice at the beginning but after we made few orders for my new house , words cant describe their bad attitude and fake promises about delivery the agreements was 3 months i had to wait 4 and half months it was one of the most stressful situation i had.

Awful,awful and awful, products came in very bad quality, very different from the shop, first they came ,they were scrap after 100 time of email and call they accept to change , they came very late and now after 2 month bottom came of , the color of chairs and sofas are different, they dont have any responsibility to answer to your email , very bad very very bad

First of all I love the wood with a unique and stylish design which makes my bedroom looks decent. Second of all the delivery and assembly was easy. *About wakefit: if you are looking to buy bed, Chair, Mattress and dining this is the best Place in this Area. I satisfied with every product which I bought it from here. All are damm good , blindly go for it.

I ordered this beautiful console table from OZ furniture in Auburn. this guy Vishal helped us with deciding amomg the available tables by providing us all the details. we got this table delivered today and are very happ with the product and the customer service provided by Vishal. thanks brother. i highly recommend this shop for your furniture.

So delighted with our Napoli Double Bed purchase from Auburn Ozfurniture. They’re professional, very helpful. Great and prompt communicators via messenger, phone and email. Quick delivery, polite and professional staff. Wonderful store and staff. It’s been my pleasure to do business with them and look forward to do future business them.

Purchased two bed frames .Good service and also very reasonable price with good quality. We are very happy. Great store, good selection of beds and other bedroom furniture Great customer service from start to finish. Received fantastic service both in store and during the delivery & installation. Would highly recommend 0Z furniture.

Took more than 3 months to get the delivery. And when we finally got it delivered, had to face ridiculous delivery team with such an attitude. Do Only purchase from the store if you can arrange your own delivery and assembly of furniture. Will never buy from this store again and don’t recommend people to buy from this store

Very bad customer service! End of last year (December 2021) I paid ($1200) to buy lounge sofa (3+1) from this store. It was delivered at first week of January. Since then I have been calling them to fix issues in the Couch . It's been two months ,no response from them. No online support. My invoice number is 17472 / 53.

Excellent experience and we are happy first time customer! We had a pleasant experince dealing with Vishal who was patient, friendly and very knowledgeable. He understood our requirements and recommended the right lounge set and bed frame. We r very pleased with the after support too! Highly recommend and thank you !!

Bought a leather lounge online, Kamil assisted me, he was overly polite and gave all the accurate details of the product. I’m quite impressed with their professionalism and customer service. We loved the quality of the product, definitely value for money. Would highly recommend this business. Meenu Rana

Pressured me several times to write this review. In all honesty the couch I got was cheap and the quality was cheap, so I'm not surprised. Shipping was frustrating and people didn't really seem to care and kinda seemed like the business was run out of someone's backyard. 0/10 would not buy from again.

Great Customer Service Ever!!I bought bed and mattress from them. The delivery and installation was quite fast and good as i wanted in the same week.The Salesman Vishal he served us in a really good manner and they way he dealt us without any distractions was amazing. I am so glad for this purchase.

It was good experience dealing with them although they have different prices on every store you visit ( not talking about online ) anyways i deal with Kamil a guy working in Auburn branch petty much straight forward and fair dealing hopefully visiting & recommending Auburn branch …

Excellent experience, highly recommend, shop supervisor Kamil vai was very knowledgeable and advised us on beds, sofa and dining table. Took a while for them to come in due to shipping logistics delay, but satisfied with the experience would buy again in the future. …

The service was great! The material of the bed and the mattress is amazing!! I’m so obsessed with my new bed ! I cannot stop staring!! Definitely will recommend to my friends or families ! And I will make sure my self I will order any of them from now ! Thanks !

Beautiful couches nice and comfy, definitely has a high quality look and feel, delivery was smooth and quick, colour does not fade, as well as easy to clean. Had lots of compliments from friends and family making my home feel high quality as well as homey

Absolutely thrilled with my custom black leather bed! The attention to detail and quality are superb—truly a masterpiece. Kudos to Store Manager Muhammad Kamil for his exceptional assistance. His knowledge and patience in guiding my choice

Beautiful couches nice and comfy, definitely has a high quality look and feel, delivery was smooth and quick. The store supervisor Mohammed was quite friendly and guided us through the whole process, amazing experience, highly recommended

Worst company to deal with. Bad customer service! All they know how to do is be rude and rip customers off. Reported them to the Department of Fair Trading and they didn't even respond to them! No option left but to take things further.

Worst service .bedroom delivered over 1 month late. dresser had different handles and missing glass top and broken draw. 20 phone calls and several emails and still not resolve . people on the phone very rude never use this store again

Ordered a king bed with massive storage from the store. Muhammed was really helpful from showing what we needed and organising it. Really happy with the product, plenty of storage, nice lights , faster charging ports and very sturdy.

Not a good experience. Ordered bed , came very late and the assembling was worst part, no clear manual. No online support. Some faulty parts sent and still waiting to hear from them with my half made bed. My invoice number is 40401

Absolutely thrilled with the green fabric lounge! It's not only stylish and comfortable, but also incredibly well-made. The color adds a refreshing touch to my living space. Highly recommend! Got it custom made to order.

Thank you Oz furniture for delivering our furnitures products were really good and it met our expectations thank you to Mohammed as well for assisting us with the purchase and making the process smoother.

Excellent customer service Totally satisfied with products Got whole house furniture and the quality is brilliant. I will definately recommend to shop from here. Got delivery on time. Totally satisfied.

Hi thanks for give very professional and helpful customer service delivery was on time installation was great service thanks OZ FURNITURE IT WAS GREAT EXPERIENCE TO SHOP AUBURN OZ FURNITURE STORE .

Furniture quality is too good, i really appreciate the way sales person treated me at store and on time delivery with free installation i really loved it. Highly recommended

Bought a lounge from them. Vishal helped in selecting colour and size , really like the quality, will be coming in future to buy more . Good price ,quality stuff. Thanks

I have put a deposit on the 29th of April and I was told that I would get my lounge in 14 weeks but I didn't get the lounge and the are very unpleasant to deal with

Far better designs and prices than the market . Got the whole house furniture from them. Very friendly and professional customer service. Highly recommended …

I have purchased full sofa set with the oz furniture. Sale team was able to resolve my queries and deliver the product on time . Product quality is good. Thank you

They guide me all the way to the every detail of the materials. Which is unusual than any other show room. Well I hope OZ Furniture Store do well and keep rising.

Amazing customer service by Muhammad. Best place to choose home furniture. Ordered lounge and got as per expectation and within given timeframe. Thanks for that.

Purchased recliner sofa and TV table. Prices are reasonable and quality has been really good. Best place for your home needs with good design and low prices.

It's a really solid bed but unfortunately when the delivery people came there was missing bolts but we got all that sorted out ...... it's a perfect bed

This is a best place to get your furniture which you likes. There is a various variety and options to choose. And customer support is also excellent.

I like the way we have been treated and Kamil is very professional and friendly. We are very pleased with his service as he is very calm and polite.

Excellent provide, good quality and great customer service from start till the end. Can’t complain. Definitely returning customer.Thanks Mohammad

We purchase lounge recently.We are happy with our purchase. Customer service was excellent.Staff was very friendly.Higly recommended.

Good customer service as well as quality products for sure. Bought a dining table and chairs, deeply satisfied. Highly recommend.

I bought French lounge with them and really loved the quality of lounge. loved the quality. Highly recommended …

We were treated with full warmth and pleasant manner. Th products are of superior quality but with reasonable cost.

Great customer service done by vishal I bought king size bed and custom made ottoman, m happy with service Thanks

Range of products at affordable prices, highly recommend this place. Thankyou for delivering everything on time.

OZ Furniture have been very helpful and polite . Stored my items for 10 months . No drama . Delivered promptly .

Good service delivery ontime we thanks for Kamil siddiqui . customer service is very good.. …

Very underrated place, staff can be quiet bothering sometimes but other times can make good suggestions.

Good products and well mannered staff. Love this place. Bought multiple items from them for my new home.

Your products are very good quality, my family is very happy to get your product!! Thank you!!

Best Quality Furniture with best prices.... they delivered my products in 1 days. Thanks guys

Great customer care, best furniture at great price, thank you Kamil and Mohammed ⭐⭐⭐⭐⭐ !!!

Beautiful furniture. I love it .my house looks lovely with that designer furniture

Staff is arrogant and rude doesn't show any interest in selling anything to anyone

I have dealt with Kamil coulp off times he is great love love my furniture ❤️

Absolutely best value for money, hopefully its reliable. Time will tell.

Sales staff were really helpful and supportive.Good place to visit

I do not recommend this store for anyone. Terrible experience.

Good service quick delivery i am happy with my table

Good Quality and excellent customer service. Thanks

Bought a gas lift bed.. happy to recommend other

Beautiful products. Thanks a lot seller...!

Good collection with affordable price

Great people and great service

it was perfect!!!