Second review: It's never easy to prepare a final resting for a loved one, let alone 2 within a few months of eachother. My family and I would like to thank, Thy Nguyen, for all her support and assistance with handling our parent's funerals. Our first experience was for our dad in May and unfortunately we were right back here in August for our mom. Thy's genuine compassion helped me through another difficult time. She remembered me and my mom, and knew what I would need or want, which helped me with preparations. Services for both parents were beautifully done. I would also like to thank Joren Christiansen, the Directors on hand and the burial staff. Everyone was helpful and considerate. Much appreciation to all. Thank you and God bless, the Marquez Family First review: I would like to thank Thy Nguyen, Joren Christensen, the funeral directors and assistants at Oak Hill Funeral Home and Memorial. Their caring and understanding support with preparing my father’s funeral on May 5th, 2020, is greatly appreciated. This has been an extremely difficult time for me and my family, especially trying to plan his funeral with COVID 19 restrictions. He was not a victim of the virus but passed away during this pandemic time.  Not being able to carry out our Dad’s wishes was hard enough but not being able to have all his family attend was heartbreaking. I would like to give a special thank you to Thy for her compassion and patience with helping me through this. With everything considered, the services were beautifully done. The casket was gorgeous, the chapel was beautiful, and our Dad looked at peace. We had enough time to be together (our mom and 6 kids), plus have our priest perform the services. We were also able to share with his many grandchildren through ZOOM the services. It was more than what we expected. We are also aware how this current time can also be difficult for the staff at Oak Hill, but you wouldn’t know that by their professionalism and organized efforts.  With our sincerest gratitude, The Family of Ramon M Marquez.

Oak Hill Memorial tried to tack on an extra $495 for an "opening" and "closing" fee to guarantee an immediate covering. When we emailed Trina Rojo to say we could wait in our cars as we could not afford this additional expense, she emailed that "we cannot have family members sitting in cars" because "we could possibly have another service in your area." This nonsensical guidance is just the beginning of the unprofessional and horrible service that we received from Oak Hill. At the actual funeral, the crew was available and waiting around to cover the grave (no other service as far as the eye could see) - yet they insisted that we move away and observe from at least 50 yards away. The groundskeeper refused to let us leave our camera up to document the covering and his team did not give any explicit reason as to why we had to wait for so long (almost an hour) while the crew literally and physically just stood there. We were left to assume that this was because we did not want to pay the price-gouging add-on fee. Last but not least, my mother-in-law requested to use the bathroom. After signing and filling out a waiver-type form, she was asked by a worker how the deceased passed. When she said it was due to Covid-19 at the deceased's nursing home, the attendant took her waiver and refused to let her use the bathroom. This despite insistence that my mother-in-law had not seen the deceased since March due to strict restrictions from the home and that this information was never asked for on the form. Extremely unprofessional - even discriminatory - behavior during a time of grievance. Overall, our family found our interactions and communications with Oak Grove unhelpful and unprofessional, aimed at price-gouging and exploiting loved ones during a time of crisis. Do not expect compassion or empathy from this funeral home during your time of suffering; you will be disappointed.

If i could give negative stars i would. I am very disappointed in this highly "reputable" business of oak hill cemetery. After not visiting my loved one for many years, i trusted as everyone would that oak hill would maintain there sites. Provide peace of mind for family members of the non living, and give great customer service. None of these took place on Sunday Sept. 30th 2018. So my family went to visit my grandpa at his site and we could not locate him for some reason. I knew the vicinity down to a few feet from the grave. After not finding him for about an hour, we decided to obtain a map to help us locate him. After receiving the map, we still could not find him. Right before giving up on the search, I decided to check this specific area in the middle of a row where the grass was wet and higher than other areas. Sure enough, I put my fingers about 4 inches beneath the grass into muddy water and felt a stone. After pulling back the weeds (shown in the picture) I cleaned it up enough to identify that it really was my grandfather's stone. The weeds that I pulled up were not weeds that had grown overnight or even over a week's time. The weeds had obviously been growing over his stone for quite some time. Due to Oak Hill's negligence, the place where I go to remember my grandfather was completely covered. Enough about that, I also give 0 stars to their customer service. The lady I spoke to did not seem sorry in any way. I don't expect her to go out there and fix it right away but I do expect her to keep her word. She stated that she was going to contact me on Tuesday and send me a picture of the headstone. It is now 3 days later and I have not heard from her. I am disappointed and frustrated. In the future, please do your research because it seems as if we are just a business transaction to them.

Oak Hill Memorial was a 10/10 experience from beginning to end! Tim Nguyen was the person who sold the package to me & my husband. Tim was very knowledgable & took the time to explain everything to us as well as give a tour of the place & show some of the items in our package such as the coffin & urns for cremation. Everything was explained & the prices were straight forward when we signed the documents. They do give a good price if you buy in advanced or if you buy more than one. Next, when the time came, we called Oak Hill & Paola and Mercy were very nice on the phone & were able to answer any questions we had as well as set us up with a phone appointment (because of covid) to finalize the process & book a date. Our appointment was with Thy, Thy was very nice & took cared of us. It was a very long phone call but Thy answered all our questions. Thy sent the final papers to finalize the room, setup, urn engraving etc. Thy was very involved in the process & communicated well with all our follow up emails. The day of, Hanh was the director & was assisted by Frank. Hanh was amazing! She was on everything, making sure we were happy with everything & if we weren’t, she quickly had Frank change it. Hanh was very involved in everything & very attentive to detail. Hanh even took several pictures & video of the whole ceremony. I was very happy with the way everything turned out on such a sad day all thanks to Hanh. Only Con I would say we experienced was the cremation machine was not working & according to them was not working for a couple of months. We therefore had to another facility after the service to do it. They need that machine fixed asap. Other than that, still a 10/10. Very happy with everything & happy we went with Oak Hill Memorial. Thank you everyone!

Unbearable Lack of Responsiveness I cannot express how utterly disappointed I am with Oak Hill Funeral Home. My recent experience with them has been nothing short of a nightmare. I have called the funeral home three times in the past three weeks, desperately seeking information and assistance, and it's as if the concept of returning a call is an alien concept to them. Each time the person on the other line tells me "Michelle" will call me back. The so-called customer service representative, "Michelle," has been shockingly unresponsive. Despite multiple efforts and supposed notes passed on to her, my calls have not been returned. Not once. It seems like "Michelle" has a talent for conveniently ignoring customers who are undoubtedly going through a difficult time. I'm left wondering if she even bothers to check the messages her staff leave for her or if my pleas for help have vanished into the abyss of indifference. Furthermore, the advertised business hours on Google are nothing more than a cruel joke. Attempting to align my schedule with theirs has proven impossible, as the times posted online bear no resemblance to the reality of when they decide to close up shop. It's almost as if they take pleasure in inconveniencing grieving individuals who are already dealing with enough stress and sorrow. Oak Hill Funeral Home's blatant disregard for their customers is both astonishing and appalling. Dealing with the loss of a loved one is challenging enough without having to navigate the additional burden of an unresponsive and seemingly indifferent funeral home. Save yourself the anguish and look elsewhere for a more compassionate and customer oriented establishment.

I wanted to share the amazing experience that I had due to the services provided by Michelle Tu, a Family Service Counselor with Oak Hill Cemetery. My husband and I initially met with Michelle to get a tour of the various options at Oak Hill for a final resting spot for ourselves. She was extremely patient with us, driving us around to see the different locations and options, while explaining their costs. She was not at all high pressure and instead gave us a lot of information to consider and allowed us the time to make a decision. When we finally did decide, she made the process of signing the contract super easy for us because she allowed us to sign the documents remotely. We were even able to pay for everything over the phone. Unfortunately, my husband passed away shortly thereafter due to complications arising from a surgical procedure. This is when Michelle really impressed me because she was so sincere and kind in expressing her condolences that it felt like she was a friend, rather than someone I had known for only a short time. She sent me virtual ”hugs” and always told me to take care of myself in a way that made me feel that she meant it. Michelle also helped with the arrangements for the inurnment service and was on site when my husband’s ashes were placed in the niche. At that time, she gave me a real hug, and I could feel her kindness. I feel very fortunate that someone as compassionate and caring as Michelle was our counselor because she really helped me through one of the saddest times in my life. Oak Hill is very lucky to have such an amazing and exceptional employee!

My family is so grateful to Oak Hill for all that they did. My 24 year old nephew suddenly past away my family entrusted Oak Hill with planning the burial. From the time we got there after the service, the grounds staff was so helpful, caring, and made sure that every step was taken care of with love. My sister wanted my nephew transported to his grave site via horse and carriage and was advised by the staff that this may not work because the burial site was up high on the hill. She insisted anyway, as we were going up the hill, the horse began to slide backward. These amazing gentleman that work the grounds at Oakhill all came running from everywhere to assist the horse in manually pushing to get my nephew and my sister (who was also on the carriage) up that hill. I've never seen anything like this! I was amazed! We all were! These men were so attentive to all of our needs, paying special attention to family members who were elderly or unable to make up the hill on their own. The caring, empathy, love, and support of these men is so appreciated and this is what its all about. Supporting a family that is so broken and going above and beyond every step of the way. Thank you so much to each and every one of you that work the grounds, take care of our loved ones when we cant be there, my family thanks you for your support and the work that you do from your hearts. May God bless each and every one of you!! On behalf of the Packer-Garcia family: Thank you from the bottom of our hearts!!! You are appreciated!

My parents passed away 7 months apart. They bought their plot back in 2017 and when it was my mom's funeral in December of 2022, I mentioned that this will be a double plot and everything went pretty smooth. During her funeral, when the casket was lowered, I looked down and the vault was about 10-12 feet deep. Fast forward to my dad's funeral last week, I was told that their plot is a single plot, and she was buried as a single plot which means to bury my dad in the same plot, they would have to take out the existing vault and dig deeper for the second casket. Since we didn't want the schedule to change and really wanted both my parents to be in the same plot, we agreed and paid $5995 for Disinterment/Reinternment as we were told was needed to bury the second casket. At the funeral I looked down and could see the first vault was in the same location as it was before, and the second vault was on top. I also checked with a few relatives to see if they noticed the same thing at my mom's funeral and then the casket location at my dad's funeral. Basically, we were charged a lot of money for something that the funeral home did not even do. Oakhill had no proof on how far the first vault was dug other than just saying "on paper, this is a single plot, and we need to take the existing casket out and dig deeper for second casket". Be very careful I would suggest taking pictures, so you have evidence. "Pictures don't lie"

OakHill is too large to care for your grieving situation. No empathy, no understanding, no training nor experience, and absolutely no organization. Be warned, as soon as you sign their contract, you are on your own. Neither our coordinator, Thy Nguyen, nor the manager, Gabrielle Torres, was able to give me any piece of mind that the service was going to go well. The Cemetery Coordinator, Michelle Tu, was helpful and sympathetic at least. There was lack of communication. There are Untrained/unsympathetic employees . OakHill provided us with a coordinator, Thy Nguyen, who could not answer any questions. As OakHill advertises "Every Detail Remembered", the set up items that was assured, were not & thus delayed our schedule. The funeral directors (FD), are outsourced and incompetents. Our FDs, Bill Potter & Rita Helms, helped so minimally and we’re absent that I could not grieve as I was devastated at the lack of experience. Many of my guests told us after, "your funeral directors had no clue what they were doing".. and that includes not only during the funeral but also during the interment. The final straw was that Bill ended the interment with a sales pitch to OakHill.. didn't even know the decease's name, and failed to give me the floral banners so that I could send out thank you cards. Avoid Oakhill, from mgmt to the FDs, OakhIll does not care for your loved one - they only care that you signed a contract/pay.

Imagine paying a funeral home thousands and thousands and being told this (Some of excuses from the staff I have personally been given): “Sorry, I’m new to this position” “Sorry, I’m just at the bottom of the totem pole” “Sorry, we have staffing issues” “Sorry, there’s just not enough people available to oversee orders” There was just too many red flags and issues that arose to go through this again. The only decent experience was the burial and it wasn’t even part of the day of the funeral service. You’d think the mental and financial stress of planning the entire service is the end of it, it isn’t. For such a steep, competitive price, the makeup on your loved one consists of only unblended foundation, they will consistently bug you during the day of service when there are issues with payments you thought you completed and no, they could NOT wait until after the service, they don’t make sure you have any of your flowers, and they don’t tell you AHEAD of time why you’re going to walk into a cold, empty room with just a casket, and they give you the death certificate after weeks of the service, when other places give them to you the day of. My family left extremely frustrated and traumatized over a service that was supposed to be small and heartwarming. I would not wish this experience on anyone you love.

Horrible service. Took a YEAR to get the headstone for my grandma. No communication whatsoever about what was happening, why it was stalled, what the ETA was, etc. texts, emails, and calls were ignored until we had my dad call the representative (Melissa Cano), and even then we were ignored unless we repeatedly called. Unfortunately lost my grandpa the next year and was met with the same lack of communication and basic respect to respond to our questions. In regards to the tombstone, not only did they ask us to pay additional fees after paying everything in full (to ensure a quick and convenient delivery, ironically), they put the images of my grandparents under the WRONG NAMES. My grandpa was still alive at that point and it was a joint gravestone, and they put my grandmother’s picture above his name, which was already blocked out to show he had not passed yet. Luckily we visited before the glue dried and it could be adjusted. After my grandfather passed, they did not even let us know when the gravestone was adjusted and complete. We found out ourselves by visiting constantly. Absolutely horrible working with them. We just wanted to do the final thing for our grandparents, and the representatives made it unnecessarily painful during an already incredibly painful time.

Terrible customer services. I left voicemails and emails with the funeral coordinator Joana. It took almost two weeks for her to finally get back to me which was through email. My relatives funeral was days away. Every time I called the front desk explaining my issues with getting a hold of the funeral arranger they would transfer me to her voicemail. Very unprofessional. Was told there was no bill. I specifically asked about the $250 donation for the priest, they assured me it was taken care of. The day of the funeral turns out it hadn’t been taken care of. Thank goodness we doubled checked. I then called after the service to add a picture of my relatives on their cript, it’s been 3-4 weeks and never heard back. I had similar issues when my grandfather died in 2019. So doesn’t seem to just be this particular arranger. Funerals are not cheap. I can’t understand why a simple email response is too much to ask for, no matter what type of work load they may have. The service itself was beautiful. However I uploaded almost 200 photos for the slideshow and only half (if that) made it in. That was frustrating because it took me a long time to get these pictures scanned into the computer and uploaded.

Gabrielle was incredibly helpful and attentive. I really appreciated her communication via email where she expeditiously responded to all my questions and concerns leading up to my father’s funeral service. I’m so appreciative of being able to work with Gabrielle. You can definitely tell that she is 100% focused on making sure you have no worries during this difficult time. I can’t say enough about Melissa’s compassion and heart. She truly cares about the people she works with and her hugs can cure just about anything. She stayed with us during the burial and consoled my mother throughout. I am so grateful for her support. Thank you to Diane who was with us on the day of the funeral/burial to coordinate the service and make sure there were no issues. She was very easy to work with and we had a beautiful service. There’s so much stress, anxiety, and sadness and when experiencing the loss of a loved one and Oak Hill Funeral Home understands that it’s difficult to plan a funeral during this time. They really make sure the process is as easy and fluid as possible. My father had a beautiful service and I couldn’t have asked for more. Thank you Oak Hill!

Trishe N. and Erron E. were amazing during the planning process. Although we never met Erron in person, he made sure that the planning process was smooth and responded quickly to all of my emails and phone calls. He helped make sure that everything was done on time and that all of our needs were met. Erron had such a kind and patient demeanor that made the experience as great as it could be given the circumstances (the passing of my father). At one point, we met with Ryanne B. to turn in the picture for the portrait and she was very kind and helpful. On the day of the viewing, the staff was amazing. So many people came to give their condolences (more than we ever imagined) and Oakhill was very accommodating. Finally, on the day of the funeral service, Aaron R., Lydia D., and Trishe N., were amazing! They were kind, patient, and accommodated to all of our needs. We were able to send off my father in an unforgettable way. The facilities were clean, the staff was accommodating and amazing, and we are grateful to have had such a wonderful experience given the circumstances.

On Tuesday we buried my grandmother. On Wednesday we get a call from her brother who ordered a $200.00 arrangement of flowers to be placed at her graveside for her funeral held at Oakhill. The day after her services at Oakhill we had to go pick up the arrangement and take it to the graveside because someone at Oakhill “did not log the flowers”. When we arrived there was not 1 arrangement but 3! We did not receive a call or email from anyone at Oakhill to notify us of the arrangements. Over $500 worth of flowers and no call. They were ordered through a florist and delivered to Oakhill. They were in Oakhills cooler. Now Oakhill is saying because we went through a different funeral home ( even though the funeral was held at Oakhill) it is the funeral homes fault. They say they will transfer us to a manager and disconnect the phone. Absolutely ridiculous and incredibly insensitive. Would not recommend having Oakhill handle any floral arrangements and take your own! Still not resolved either.

We couldn’t have asked for a more beautiful ceremony to send my beloved Father home. Erron and Melinda were an absolute pleasure to work with! My family came to Oak Hill distraught and heartbroken and Erron immediately greeted us with the perfect balance of professionalism and compassion. He thoroughly explained our options and helped us plan a custom ceremony our Father would be so proud of. He went above and beyond making himself available for all our questions and happily adjusting as we kept shifting plans. Melinda did a fantastic job coordinating the burial ceremony. Her bright smile and thorough explanations helped me understand all options. She is extremely respectful and accommodating and highly recommend her service. Eric who helped my parents purchase their forever homes was also an absolute pleasure to work with. The three of them are excellent assets to Oak Hill and together made our whole experience stress free and easy! Thank you thank you from the bottom of my heart!

Our grandmother, Tran Tiec Kien, recently passed and we had her funeral service on Feb 9-10. We had many friends, family, and relatives come for this event from and away from San Jose. Although we were not able to book a larger room for the first half of the ceremony, the staff were absolutely accommodating and kept up with all the needs of our family in these grieving times. They made sure that every step of the way that everything was following the set schedule so we would meet each deadline. With how hectic everything seemed over those past 2 days, I don't think things would have worked out as smoothly if not for the wholehearted effort of the staff. It truly takes some skill to organize a large gathering such as ours, but it takes even greater skill and attention to detail to manage all of us while we were grieving the loss of our beloved grandmother. Thank you very much to the staff of Oak Hill and our event manager.

Although I have always been impressed after attending many funerals at the Oak Hill Funeral Home, I didn't know how excellent their staff could be until Vu Dinh helped my family with my Dad's funeral arrangement. He is the Funeral Arranger and he provided such an amazing service. During the entire process, he was very knowledgeable, kind, respectful, attentive, patient, professional and warm to us. He was also quick in responding to our emails and phone calls. He was very sincere and compassionate in working with us. In addition to being impressed by Vu, I was deeply touched by how the funeral home took care of our Dad. Seeing how they set up the room where I got to view him, I could tell they treated him with the utmost respect and dignity. It made me feel happy he was in good hands at a peaceful and beautiful place. Thank you, Vu, and Oak Hill Funeral Home for helping us during this difficult time!

Oak Hill was the perfect location to be our father’s final resting place. Our father passed away very suddenly due to a serious and recently diagnosed health condition. Oak hill accommodated us and saw my family and I the following day; which gave us enough time to prepare information and documentation that they would need. The staff’s professionalism and genuine sincerity made the whole process easier. Rebecca and Lynn spent a total of 5.5 hours with us to complete the viewing arrangements, burial and the complete service. When the day came everything went smoothly- I truly felt more at peace. The location is conveniently close by so we can visit him. They keep the area exceptionally clean. Their service was over and beyond what I had expected. Thank you for helping place our father’s body and soul at peace.

We had a wonderful experience with Oakhill Funeral Home and memorial park. The staff was willing to come to our home to discuss services that they offered. I was happy that they offered everything in one site. They took care of all the cemetery paperwork, funeral service, mass, flowers and also finding a priest. It was a one stop shop and no hassle. The staff were very professional and empathic. During the service, they made the day run so smooth which our family needed. I had no time to think of anything that day and the staff had everything lined up from the procession to getting the pallbearers ready and have a wonderful presence around the casket at the burial site. Because of your coordination, our sad and stressful day became a day of wonderful memories with our loved ones. Thank you, Schenk Family

Great service and wonderful staff. Special thank to the arranger, Thy Thy Nguyen. She helped us to arrange and contact the church that we chose and quickly answered all of my questions. Due to the pandemic, Oak Hill gave me the refund on the services that couldn't be served and I received it within 5 weeks. Very thankful to the wonderful service, and big thank to the three gentlemen that served on the funeral day. They're very gentle while bringing the coffin in and out the church, delivered great flowers and provided A thru Z services. My family only needed to focus on the funeral mass. Whenever I miss my mom, I now can watch the DVD slide show that OH made with the photos that I submitted, and OH even had these pictures posted on the Guest book. Great service is more important to your loved one!!!

I am currently waiting for a response back from the manager. We had a very unpleasant service two weeks ago for my grandpa and are still very upset with the lack of follow up following the service. Follow up: Lyly is such a sweet person. I was able to express how upset I was and felt completely validated and heard. I am expecting a follow up call from Lyly in a couple of days. Completely love the team here, our issue was regarding our funeral director. If you are unhappy with who you are working with PLEASE, bring it up. Advocate for the high level of service you deserve and pay for. They are more than capable of accommodating and if you feel like they aren't escalate the issue. I know there are people who genuinely care that work here, but unfortunately, there are still some bad apples.

We had a loved ones service here and we were super disappointed the day of the services with the staff coordination. We asked to play our own music and that was a challenge. We wanted to manage our own slideshow but if we did that we lost out on the discounted package. The slideshow video they pulled together was very outdated with the background images. It was not user friendly to upload and adjust images. The day of services the gentlemen coordinating our event felt the need to go up and say a few words at the end which were unnecessary and repetitive of what our group already said. He spoke to the group and said don’t “lean on the casket because the body could fall out”. I think he was trying to be serious by making a joke out of it. It was extremely inappropriate.

Beautiful chapel and cemetery, but the staff is so busy it takes a week just to get an appointment for a quote. Time is of the essence for this type of planning so that is hard if you are waiting to compare different prices. Luckily for us we knew we wanted to have our service here already. Luciano was our coordinator and he was very helpful and professional. The service turned out great and they had a day of person to help us. I wish the day of person would have coordinated details prior to the service, but that's just me. They should definitely hire more staff to improve customer service and wait times. Other than that, it's the most beautiful chapel that we found in the area and the pricing was very reasonable.

When calling Paula assisted me right away. She made us feel welcomed, did everything in her power to answer any and all questions we had. Got us an appointment right away and connected with us during this difficult planning process and this was all over the phone. I found Oak Hill on google and read all the great reviews. We came in and met with Priscilla and she made every accommodation we needed. She went above and beyond to make sure we got what we wanted. She continued to check on us and call throughout the time we were in San Francisco with my family. Priscilla was amazing! She took care of us and treated us as family! We are all so grateful for her love and compassion! Thank you Oakhill!

If this review had no stars that's what I would have gave you. Today is Dia de los Muertos and the signs you have posted said you would be open until 6pm starting 10/28/2023. There was so much traffic to get to the gate. I finally got to the gate at 455, the security guards either ignored the signs you had posted that said you closed at 6. They were letting 1 car at a time. Why? Is that a new policy? Every major event you guys close early. Major chaos!!! Your services SUCK. But when it comes to making arrangements you're all over it, even trying to upsell you even the damm concrete seal!! And it's not like your services are cheap! I paid almost $50,000.00 for for a fun

A great professional place that helped my family to get through the very hard time. My mother passed suddenly and my family come to the Oak Hill with sadness and sorrow. Gretchen Huynh had provided us invaluable guidance, and help to walk us through the entire process that not many can imagine and could possibly thinking. Her patient and kindness that has created a special bond with my family. She worked with us from the day we first met until the very last second. There is no words to describe our appreciation to her and the Oak Hill funeral home. We lost our mother but we have found another member of our family in Gretchen.

Oak Hill Funeral Home and Memorial Park made my husband's celebration of life wonderful. The staffare nice and accommodating especially Erron Estoque who went above and beyond iand patiently assisting me to make the burial as perfect as possible. And I'd like to thank him from the bottom of my heart. . And Gloria Rodriguez for helping me choose the best location , she's very patient and accommodating. They both answers my questions in timely manner via email or call. My heart cannot thank you enough for the outcome was great. My husband will be resting in peace. Thank you so much.

I would like to thank Estrina Rojo, the counsellor at Oak Hill for her empathy, support, understanding, and willingness to help during difficult transition times. Estrina was there for both of my parents, they were put to rest a year apart. She took care of everything in an expeditious manner in spite of her own very busy schedule, staying on top of things and answering questions in late hours, way past the usual working hours. The whole process was less stressful because of Estrina attendance to each detail. Our whole family is grateful to Estrina for being so professional.

Tim and Que, thank you for taking great care of my family, especially my mother. It was my first experience at Oak Hill, and I was pleasantly surprised with the staff's overall service and care. Tim and Que were incredibly kind, patient, accommodating, compassionate, and flexible with our needs, and catered to us even during their off-hours via text. They made a very difficult circumstance seamless and easier, walking us through the process every step of the way. I appreciate all that they've done for our family. 11/10 stars, and much love to Tim and Que from the Sun family.

I am so disappointed with the staff and management. I have been calling, emailing and even stopping by the office regarding issue with my parents marker and no one is able to help me or even responding to my concerns. Other people that I have spoken with have issues that are not being resolved just like mine. The management and staff are So unprofessional. I would not recommend this cemetery to anybody. They are only concern about taking you money and don’t care about their responsibility. Customer service is very poor. No empathy and concern.

We found our experience with Oakhill Funeral home to be very pleasant. It was our first time arranging a furneral service for a close family member and our funeral arranger Ms. Thy Nguyen was a great help for us through the entire process. She understood what we needed and guided us through every detail. She’s very efficient, thorough, and a truely people person. Someone we felt reassured us things will turn out all right. We sincerely would like to thank her and the entire staff at Oakhill for being there for us during this difficult time.

Ms. Melissa Dominguez, Funeral arranger was very compassionate. She made our overall experience as easy as possible during this difficult times. She answered all our questions and covered all the details that we needed. I would recommend her and Oakhill Funeral Home. Ms. Patricia (Patty) Palmer (Family Service Counselor). She also made our overall experience with ease. She's very compassionate, and explained to us all the details very clearly. Thank you to all the staff of Oak Hill Funeral Home. Sincerely, Jim & Ann Bieberich

The entire team at Oak Hill was amazing from start to finish. I can't say enough about how great my family and I were treated. Losing our mother was by far the worst experience of our lives and everyone at Oak Hill went above and beyond for us all. The whole experience was a special moment. I received many comments from over 300 people that attended our mother's services about how it was the best funeral they had every attended. Fit for the Queen that she was. What an honor! Thank you all from the bottom of our hearts.

Very disappointed for the lack of communication from management about the waiting time (1 hour) and nobody notified me about the scheduling two burials next to each other and at the same time. The general manager was at hand and he didn’t bother to come and talked to us. Also nobody mentioned anything about the flowers we’re not been left on top of the grave. We could it taken them home or donated to the church. Oak hill Managment and directors should be more approachable so and communicate to your clients

We can’t thank Oak Hill enough for the coordination for my sisters services. We selected chapel of the roses and it was so beautiful the way they provided a table for us to set up photos and candles and the flower arrangements. There was not a lot of time to coordinate the services for the music and the Reverend and all that we’re speaking. But somehow it just flowed so beautifully. Thank you again to Oak Hill and all the people that were involved to make this a special day for me and my family.

I was happy with the small gathering of family that we had to celebrate my mother's life, when she was placed into her niche in the Oak Hill Memorial Park. We didn't ask for an arrangement of chairs for the few words said before she was interred, but they had that set up, just in case we wanted it. It was a kind gesture. I really appreciate that there was a Japanese area for the niches so that my mother and father could be near those that they knew in the Japanese community.

The Oak Hill Funeral staff are top talent. Thank you Stephanie Tran and the hosts for making our family experience a good memorable one. My mom's purse was stolen, phones etc at Kaiser when she died. Stephanie was very supportive and help dealing with the issue with Kaiser Santa Clara and recieving her remains. This was a great deal of relief for me. My mother died of Covid 19 within a week Stephanie helped me personally through this. Thank you, Maria Pilar Collins

I had an amazing experience with Gabi Torres as the funeral director/arranger. She was very attentive to detail, and always responds VERY QUICKLY. Also always made sure my needs were met. If you book a service with them, AVOID VIVIAN PEÑA AT ALL COST! Horrendous person, was so slow at responding to emails, always gave our family attitude, and doesnt know how to spell. She was making so many spelling errors on everything, including the death certificate!

The day of my dad's Celebration of Life was so heartwarming because of the 2 gentlemen team who help my family set up the pictures of my dad, set up the floral arrangements in the Chapel of Roses; they also set up the floral arrangements and pictures at my dad's resting place. I know one gentlemen is Eric but I truly forgot the other gentlemen's name. They are so sensitive to your needs, very helpful and super professional. They deserve a bonus.

Chi and Jacklin are absolutely amazing! From our first initial meeting to our last feedback session, they were compassionate, kind, accommodating, humanizing and easy to work with. Every step of the way they communicated with me about everything and informed me of all new updates. They deserve huge kudos and I hope they get recognized for taking care of my family. From the Santa Ana family, thank you Chi and Jacklin for everything!

The funeral arranger Thy Nguyen. Family service counselor Que Luu and Oak Hill staff was extremely professional and caring. The service is outstanding and coordinator was friendly and excellent. I cannot thank Thy Nguyen, Que Luu and all the staff for their help. The service for our Dad’s was beautiful. Thank you very much for service. Beautiful location, great staff, excellent service and nice managers.

First of all, I would like to thank Ms. Thy Nguyen for your excellence servicing and assisting my family during our most difficult time. You have earned straight 10 points from us. Secondly, we also found the Oak Hill Funeral Home & Memorial Park has achieved the highest standard service in town. We are really appreciated all of your help. Thank you very much. Best regards, The Nguyen family.

After multiple attempts to secure a date for our loved ones Celebration of Life ceremony we simply had to give up. My brother and I never received not one call back from Luciano and we were sent to his voicemail repeatedly as no one else was able to assist us. It is unfortunate that this happened as it surrounds such a sensitive life event, I would not recommend Oak Hill.

From the arrangements, to the memorial service and to the burial, the experience is seamless. Melissa Cano, Gretchen Huynh and Joyce Robinson and staff are like a family. My family and relatives commented that the service is excellent and the staffs are helpful. When the time comes, I will request for them again. It was a memorable experience. Excellent Job Team Oakhill!

I was very impressed with the thoughtfull and caring manner my mom's memorial was conducted. Everything looked so beautiful. The staff at Oak Hill were present the entire time paying attention to details. My family and friends also commented how nice the staff were and how well organized everything was. Thank you for making this painful time so much less stressful.

The Gundo family really appreciated the way Dignity Memorial at Oak Hill Memorial Park managed the arrangements for the cremation services of our loved one. The Funeral Director, Gabrielle Torres, was especially welcoming, patient and very sensitive to our needs during this trying time, and we highly recommend them all for one’s funeral and cremation services.

Oak Hill Funeral Home was extremely helpful when we needed it most! Everyone that we interfaced with was so professional & answered all our questions even when I kept asking the same thing! The representatives on the day of the service were so very kind & helpful! I feel good knowing that when I pass my family will get the same excellent service!

Oak Hill was really great in helping me with my Mom's passing/arrangements. This is never a easy time but both Carmen Matthews and Elisha were very professional and courteous to my needs. They made this difficult time as for me as easy as they could, which I really appreciated. Thank you to both of them for their caring and professionalism.

I have constantly asked them to clean the garden area where my loved one is resting and nothing has been done its so depressing to see your loved one resting in a swamp people pay a lot of money to have their loved ones here instead of building more plots to take peoples money they should focus on the areas they have and keep them clean

The Oak Hills Funeral home team did an outstanding job taken care of my father in law. The day was perfect. They had everything ready, exactly the way he wanted it. He per planned his funeral 33 years ago and after all that time everything went as planned. It kept the stress level down for the family. His farewell was perfect. Thank you

My mother is 84. When my father died 21 years ago and a site was purchased under an Oak tree, my mother was able to easily visit as there were paved roads to drive on. Now, she has great difficulty visiting because there are no paved roads. She has a walker which is difficulty on the green. It is a crime to not keep these roads open.

Oakhill provides excellent services and great comfort to our family during this difficult time . Their staff, especially Yvonne, are very professional yet tender and dedicate to ensure that everything goes smoothly from the beginning to the end. We were very happy and would recommend to everyone who is in need of the service.

I would like to thank Nova and her team for everything they have done for my family. Everything was just beautiful. There attentiveness,patience, kindness and caring ways to make the ceremony for my mom was just heart warming. ❤️ .thank you for making it as peaceful and welcoming for me and my family. God bless …

It is very sad for me to write this review. In order for me to post this I have to select ONE star ( I would give Zero star) I ordered a beautiful standing spray for my grandfather service, the Oak Funeral home did not delivery it to the service site! I did confirmed the delivery with the flower shop. So sad....

It was tough for our families going through this, but with the help from the funeral staff members, especially Hue & Thy, which help our family to be able to arrange a perfect service days for our brother. I even have my families bought the package for ourself and definitely recommend this to everyone. Thanks

Thank you to Oak Hill Funeral Home for their support during our families difficult time. There were alot of arrangements to do, but Oak Hill employees step up and handle all the necessary ( A to Z ) so we can have a peace of mind. The service went well and they alway informed us of up to date info.

Thy, Trishe, funeral directors (including Eric) and team day of the service were empathetic, supportive and oversaw just the right amount of logistics so that we could focus on being present with family and friends. Truly appreciative of the care the team took, making our family feel taken care of.

Losing my mother is the hardest thing I’ve had to do. All the staff at Oakhill supported us with respect, dignity and empathy. I really appreciate that they resolved some issues discreetly and professionally. I really appreciate them helping us through this very difficult time.

It's quiet, peaceful, beautiful, clean, and big. Service is friendly and comforting. Response is quick. However, if you don't visit your loved one often and they're in that glass box with a vase that holds the flower, don't be surprised that the vase and flowers are missing.

From the moment My family called and walk in everyone was very nice. Everything went smooth and working with Anna Gonzales-Montoya and her team did a fabulous job. My dad look amazing. My family and I thank you Oak Hill Funeral Home for your compassion and thoughtfulness.

Oak Hill is pricey. 3.5 stars for cost. However, our experience was seamless thanks to Jacklin. She was amazing and caring. Great response and overall customer service for my family during a very difficult and stressful time. 5 stars for Jacklin. Thank you, Jackie.

Our advisor was very straight forward & knowledgeable. Phone calls and emails were promptly returned, and the final contracts mailed promptly as well. You are also given a wide range of options to choose from of which you can price accordingly to your budget.

Although its hard to make arrangements when loosing a loved one. Its even harder when it actually happens and you don't have a game plan. Oak Hill made it easy to make arrangements. And I'm thankful to the staff for making our loved ones day memorable.

Gretchen and her team were outstanding when we needed support the most. Everything single detail was handled with care and upmost professionalism. My dad's service was beautiful and they were able to prep him body for the service very nicely.

Thank you to Yvonne Nguyen and Gretchen Huynh for your support and communication during the planning of my mother's cremation, memorial service, and inurnment. Everything went smoothly, and we thank you for taking care of all of the details.

They treated us like family. The love and support OUTSTANDING! I now have both my parents there. Thank you, Eric, Gabrielle, Melissa for the comfort you brought our family during this difficult time putting my Mom to rest. The Rizzi Family

Really well organized and responsive. Yes, it is a business - but they navigate the process with compassion and understanding . . . presenting many options to consider, without ever trying to 'upsell' you on any of them. Highly recommend!

The staff at Oak Hill from reception through the end of the ceremony were respectful, courteous and accommodating. The grounds are outstandingly beautiful, giving us additional comfort about our loved ones' resting place.

On behalf of our family we want to thank the Oakhill funeral home for helping us in the lost of my beautiful mother. Michelle did an amazing job at helping us feel comfortable in every step of the way. Thank you again.

I am so glad that I made the decision in having my sons services here. The Oakhill team is by far the best, they are understanding in making your experience unique, they are compassion and all the staff are so nice.

Very personalized service for my family. Oak Hill took special care to guide me through every detail in the process to pre-plan and final services. I would highly recommend Oak Hill Funeral Home & memorial Park.

Oak Hill staffs and the whole operations were so wonderful; they were so professional and willing to accommodate our families need. They understood what it was like to lose someone you loved.

Oak Hill memorial park made me feel like they are in business solely for making profits. Some staff work there are not considerate and courteous to clients who just lost their loved one.

Our family counselor, Trish Nguyen, did a fantastic job. She went above and beyond ! She even stopped by on her day off to make sure everything is ok with the memorial service .

My husband service was very good. Specially the dove and the honorable service from military. Tresh, Anna. Bob and Elia there very helpful and polite.

Stopped At The Cemetery To Visit My Hunnys Nephew, And Take A Walk! Breath Taking ❤️ taken last week! Sorry so late Esther&Hector 5/23 …

On all souls Day you guys close at 5pm exactly? This is so ridiculous and frustrating. Your management should consider changes in the future.

Living on the east coast (Massachusetts) my whole life, I never saw such a beautiful cemetery.

Adequately efficient. Plenty of groundskeepers.