It is rare that I take the time to post a review. However, I feel it is worth the time to share my experience with Platinum Pro Painters, as food for thought for others who may be considering this company. I was highly recommended this company by a friend, and found the reviews to be great. Todd Lacroix, the owner, was a great salesman in his first visit, touting his strengths of his own company, and kindly warning against the pitfalls of other companies. We planned the project (kitchen cupboard resurfacing and painting), booked the date, and proceeded. Cupboard doors were picked up on the scheduled day (though I waited at home for 1.5 hours after booked pick-up time and then finally left for work because no one called nor was answering phones), but on-site work and reinstall were then delayed, seemingly because of other work going on in my house (which would not interfere), but I later found out because they were backed up in the shop. On-site work was finally done, but much to my surprise, the cupboard doors were still not ready to be reinstalled, and I was told I would be called shortly to rebook that. Well, weeks passed. No one called, answered my emails nor my voice mails. After 3-4 weeks, I finally texted the installer, and he was good enough to say he would take care of it. There was then further delay, despite my many calls and emails. I finally called Todd directly to complain. He "explained" (not apologized) about having personnel problems, personal problems, etc. I was clear that I had no issue with that, and that I can understand things happen, but that it was still his company's responsibility to communicate that there would be a delay, and to respond to customer queries. The doors finally came back. Unfortunately, some had blemishes, and some were mismatched in color. After 2-3 more iterations of doors going back to the workshop, we finally had all our doors installed, 3 months late. Even now, the doors don't all match, but I am so fed up, I don't have the energy nor time to deal with them further. To add insult to injury, Todd was very preoccupied with getting his final payment, which I had refused to give until the job was completed to my satisfaction. Despite my explicitly saying that, my credit card was charged prematurely, without my consent (I assume they had kept the # on file from a prior payment). While he may well be Baumler-approved, etc., I think these are very concerning issues which prospective clients should know about. In sum, the issues were: -not respectful of time/schedule (say they will come at a specific time and either don't come at all or come hours later) -significant delays to the job, without communication -quality issues of the job -random concerns (they broke the chain lock on the back door and never told me, an extensive amount of my newly painted wall was damaged beyond what they say is a risk with the application of painter's tape, etc.)

You may be wondering why I have given Platinum Pro Painters (PPP) a 2/5. And believe me, I am just as puzzled. This project started out great. Todd was so kind, helpful and responsive. A couple of staffing challenges at PPP set the work in our kitchen back a couple of days. I was a bit frustrated that Todd was not able to find a sub to complete my job as scheduled, but I ultimately forgave this. On the day of the cabinet spraying, everything was running smoothly until I realized that the paint was not dry in time for the cabinet door installation. Even our sprayer was aware of this, but said we had to install the cabinets anyway since we had only been scheduled as a 1 day job. As expected, the cabinet install smudged and scratched the paint off in half a dozen spots, including one area about the size of a toonie that is very visible in my living room. I called Todd during the job and told him about the challenges and setbacks. He said it would be no problem to come back and touch up the problem areas. I said I would pay 70% for work to that point and the remaining 30% when PPP came back to complete the job. That was on March 8. Todd's office made 1 attempt to contact me about 2 weeks later. I missed the call and therefore the window of opportunity that was offered for the touch ups that day. I texted and emailed Todd after this apologizing for the missed call and attempting to schedule another touch up date. It has now been over 2 months. I have emailed Todd a few times and texted him with no response. My project is still not complete. Needless to say I am very disappointed in how this situation has played out and am now left to figure out how to touch up my cabinets on my own.

I just had my cupboards refinished by Todd's company and they are beautiful! I am so pleased with them. Firstly, my cupboards were in bad shape when I put in the estimate request. Todd came the next day with an estimate and explained the entire process and that same day he emailed the estimate with all of the particulars. They began the job shortly after and the men were hard working and were very respectful of the premises making sure to cover everything and move things carefully. It is a lot of work but they were methodical and systematic. After two days in my home, they removed cupboard doors and finish them in the factory. Although they were not always on time, they would phone to let us know if they were going to be late. The cupboards were put back and they attached all my new hardware for me. The kitchen looks brand new and I cannot believe how much cheaper it was than purchasing all new cupboards. Even my adult children were impressed and the kitchen looks fresh and new and bright! Todd answered any email or phone call or inquiry that I had immediately and he was always approachable, reasonable, pleasant and most of all, enthusiastic about his craft. We love our NEW kitchen and I would recommend this company. A friend of mine was not sure if she should get all new cupboards or refinish like me and she wanted to wait until mine were done. I told her to definitely use Todd as she would not be disappointed. I would have done this sooner if I had known how wonderful everything would turn out.

Our kitchen cabinets and island needed a color rejuvenation, to include professionally resurfacing and painting. The cabinets and paint were in excellent condition but needed a lighter color. We read many reviews and decided to call Platinum Pro. The job was completed last week and we could not be more pleased. It looks like a brand new kitchen. The high quality process as described on the website, was the experience we received. The staff are friendly, knowledgeable and professional. Todd recommended we call Dmitri, the owner of Tilestars for our kitchen backsplash. Dmitri is a skilled and professional tiler. His work has enhanced the overall look of our kitchen. We want to thank everyone at Platinum Pro Painters and to Todd for going above and beyond to make our overall experience a good one. We will recommend your company and contact you when we have future projects. Have a great summer.

If you are looking for a professional finish on your kitchen cabinets, stay away from this company. Todd will give you many excuses as to why your cabinet doors are taking so long or why he has no team available to come out to finish your install. If you are looking for a rough finish on your cabinets and lots of overspray on your walls from inexperienced installers, this is the experience you're looking for. Do not believe all the fake 4.7 reviews. Dig a little deeper on your internet research and you will find the real reviews you are looking for. Full disclosure, I am a former employee. You probably will get your kitchen done eventually and it may be half decent, but I would say it is a 50/50 gamble. This review is mostly to let spray painting applicants know that they should stay away from Todd Lacroix at all costs and so should his customers.

We were referred to Platinum Pro by a friend and so glad we did! 1/ Engaging PP allowed us to save thousands by refinishing our old kitchen cabinets vs buying new. 2/ Todd and his team were very accommodating as we had to ask them to delay our planned start date a number of times due to delays on our end. 3/ The on-site crews were on-time, very friendly and very detail oriented, continually asking questions about small details that made a big difference to the finished product. 4/ The end result was even better than we expected. The cabinets look like new and in our custom colour. I’m a sales professional and often hard to please but was super-impressed by Platinum Pro; I’d recommend them to a friend with no hesitation.

This process was amazing every step of the way! Everyone was professional and easily available to answer my 1000 questions. Jose and Marlena came to do the prep, they were amazing. Next Andreas and Cesar came to do the painting, they did SUCH A GOOD job...again answering a lot of questions. Finally a few days later Sebastian and crew came back to put cabinets back on. Our kitchen looks brand new. You would think we just purchased new cabinets from Home Depot. The quality of work is outstanding and customer service right along with that. We will definitely use these guys for any future paint jobs. They made me love my kitchen and we are so thankful!

Platinum Pro Painters did an excellent job refinishing my kitchen. The whole process was outlined in detail and I knew exactly what to expect from start to finish. Communication was great with Eric and Sebastian and they were always willing to answer my questions. The crew that came was professional, courteous and the work was meticulous. The whole process took only 3 days! I would definitely consider Platinum Pro Painters for future projects and would recommend them to friends and family. I am very pleased with the finished product and I feel like I got a brand new kitchen at fair cost! Thank you!

We contacted Platinum Pro Painters Inc about having our kitchen cabinets refaced and were impressed from start to finish! They were fast and efficient, paid attention to detail, courteous and super friendly. The job was done in 3 days which was amazing as it made for minimal daily life disruption. The painters took the time and the end of each day to answer any questions we had and address any minor details we found. We would recommend Platinum Painters Pro Inc in a heart beat to anyone looking to give their home a face lift! 10/10, couldn’t be happier

I had a wonderful experience using Platinum Pro Painters! Todd and his crew are not only professional, but show a genuine passion for what they do; and will settle for nothing less then perfection. After researching different companies I chose Platinum Pro because Todd didn't speak to me as though I was just another "customer"; he was sincere, knowledgeable and made the entire process comfortable. I recommend Todd and his crew to anyone looking for a painting job done right.

My kitchen has been transformed into a stunning modern kitchen by having my 20 year old maple cabinets painted white. The crew doing the job were so hard working and very receptive to feedback, thereby, ensuring a very high quality finish. This coupled with the professional approach of everyone involved resulted in such an overall positive experience. Upon seeing the kitchen cabinets, I already have two friends eager to sign up for a Platinum Pro experience!! Thank You!!

We used Platinum Pro Painters to facelift our kitchen. The process was so easy! We selected colors, then we were told about the new service of replacing our dated doors with something more modern. Our kitchen looks completely different! We couldn’t be happier! The cabinets look like we replaced them and renovated the entire room. This option is so cost effective and the results far exceed what we had envisioned! We highly recommend this service!

Platinum Pro Painters has a team of professionals, and each of them did an excellent job during the project in all aspects (explaining the process, prepping, spraying kitchen cabinets, securing the area not being sprayed, and re-installing drawer fronts and adjusting the doors for alignment. My kitchen cabinets have a second life. I would highly recommend Platinum Pro Painters. I knew from the start that this was a company that I could trust.

Platinum Pro Painters did an outstanding job refinishing our kitchen cupboards. Customer service and quality of work deserves a 10 out of 10! The cupboards look brand new for a fraction of the replacement price of a new kitchen. Sebastian was especially attentive to little details and customer satisfaction which made the project painless. I wouldn't hesitate recommending Platinum Pro Painters for any cupboard refinishing projects.

When we wanted to get our kitchen cabinets painted we choose them mostly because of the great reviews. Todd was excellent right from the beginning. From setting up our first appointment to the final job, Todd and his people would get back to us so quickly with any questions we had. Its rare to find a company that not only does great work but also has a great crew. The final result was an amazing job!

We recently had our stairs repainted and we are very pleased with the result. The entire process was professional and well done from the quote to the finished product. Alex is a fantastic worker and we give him at 10/10! He was very particular about his work, making sure everything was done to his standard and that we were pleased with each step. We'd definitely recommend Platinum Pro Painters!

I’ve used Todd and Platinum Pro Painters personally and professionally multiple times and most recently for painting my kitchen cabinets. They never disappoint. As a realtor, it’s important for me to use highly professional services in my referral directory and for painting services Platinum Pro Painters tops the list. Will use them again and again and refer them to everyone I can.

We recently had our light oak kitchen cabinets painted white. We were so happy with the quality of the work done! Our kitchen was immediately transformed. The service from Platinum Pro was exceptional both during the process as well as a few months later when we asked them to return to adjust some hinges. Thank you to Todd as well as Sebastian and his team for the excellent job!

We used Platinum Pro Painters to paint our kitchen cabinets and were absolutely blown away by the workmanship! Not only did they do a fantastic painting job, they were extremely friendly and efficient. We were so thrilled with their service that we had them back to paint our walls, and we were not disappointed! Platinum Pro Painters have now become our go-to painting company.

I wanted to repaint my kitchen from brown to white. I called Eric who came in for an evaluation and gave me a very reasonable price. The work took a little more than a week and i was very pleased with how it turned out. My kitchen looks fantastic. Everyone was very professional from Todd and Eric to Jose and the rest of the crew. I highly recommend Platinum Pro Painters.

Just want to thank Todd for his top notch professionalism. He was able to be reached at all hours to answer any questions I had and Sebastian and team were amazing, high attention to detail. The team stayed late to ensure everything was perfect, we look forward to bringing them back for our new home in a few months. Happy holidays to everyone at Platinum Pro Painters.

Amazing experience getting our Kitchen cabinets all painted. Island in one colour and the cabinets in another ... Sebastian and his teams attention to detail from protecting all our surfaces, and taping everything off, the making sure the finish was spot on and everything cleaned up afterwards - cannot recommend highly enough! Its like we have a brand new kitchen!

Great service from Platinum Pro Painters. Todd was very helpful and prompt with responding to my questions. The crew that came out (Sabastian and team) were very professional and did an excellent job. Post-sale service also excellent as I had a chip in one of the cabinet doors from appliance deliveries and Todd agreed to fix it free of charge. Highly recommend!

My husband and I were so impressed by the professionalism and attention to detail from the two men who sanded and re-stained our stairs to match the floors. When the stain was off, he returned to the paint store and had the stain changed until it was perfect. We will definitely use Platinum Pro when the time comes to paint our kitchen cabinets.

Platinum Pro Painters did an amazing job on our master ensuite cabinets. The crew was professional and courteous. Sebastian kept us updated throughout the process, which was appreciated. Todd followed up at the end to ensure we were satisfied with the work. Great experience from start to finish. We would have them back again for future work.

Todd and his team repainted our kitchen cabinets. His painters were very professional! Todd goes out of his way to take care of all of his clients’ needs. He answered all of my questions promptly and was adamant about making sure I was completely satisfied with the work. I would highly recommend his company. Excellent customer service!

Amazing work and very professional and hard working team. We had some water damage with the cabinets, drawers and gables and they sanded and re-painted until it was perfect. They made sure we were happy with every little detail and kept working to make sure that was achieved. Incredible job! Thank you again. We are very happy!

The Platinum Pro process was amazing. Crew was professional, courteous and just all around nice. And the work result is perfect. I have a brand new kitchen that looks great ! Thank you Todd, Sebastian and team. And this is actually Susy’s brother Frank who can’t figure out how to sign into my own account. Lol.

I agree with all the positive comments listed below. From dealing with Eric at the start, to Sebastian who did the painting and install - everything was great. They constantly kept me in the loop about the progress of my cabinets and were so professional and friendly. Highly recommend.

From start to finish Platinum Pro did an outstanding job! Todd was incredibly helpful and so accommodating. My kitchen cabinets look like a master piece and that’s just exactly what I wanted. Thanks again for a stellar job!!! I highly recommend this company they are amazing …

It was an absolute pleasure doing business with these gents. The price was fair, they showed up when expected and did a very professional job. Customer satisfaction is obviously very important to them and it truly made my day to NOT run into the usual contractor hassles!

They did a really great job with my cabinets. I was impressed with how professional staff were, and very nice. Everything was Done smoothly, communication was great, and it was a competitive price. The turn around time was also impressive. would recommend.

We just had our kitchen refinished with a modern lacquer coating. Looks great and we are so glad we had this work done. Thank you Todd and Sebastian of Platinum Pro Painters for the excellent factory finish that will add years to the life of our kitchen!

I had an excellent experience with Platinum Pro Painters. I needed to get the job done a.s.a.p. Todd was able to consider my issues and help me out in a big way. His crew got right down to business, were very pleasant, and respected my home. Great Job!

Had my kitchen cabinets and 2 levels ceilings painted. Work started almost immediately and was completed in a few days. Raad (painter) was professional and approachable Both cabinets and ceilings looks great Thank you. Tim

Excellent work, meticulous and clean. Workers were on time, efficient and fast. Everything took a lot less than anticipated. I love my new white kitchen and would not hesitate to recommend these guys to anyone.

Platinum Pro Painters was a wonderful company to deal with. They repainted my kitchen cupboards and all the team did an amazing job! So professional and hardworking! Thank you to Todd, Sebastian and your team!

Everything was beyond expectations. Clear quotes, Excellent rates, great details were provided by Eric, superfast communication, Sébastien was one of the best to work with. Great art his job n v responsible

Quick response and booked right away to get our built in closet painted. Looks great! Super easy to pick color & Raad was great to work with. He was professional and did a great job. Cabinets look great.

Alex and his partner did amazing work painting our railings and handrail. They were on time and very courteous and professional, the job took them 2 days and we couldn’t be happier with the results!

We had our cabinets painted by experts... From the second we asked for a quote till completion The team was amazing. Great customer service! Amazing crew and time line was spot on.

Great people to deal with! They re-finished 8 cabinet doors for me and the project looks amazing!. Super friendly staff and quick turn-around time! I will recommend them to anyone!

Excellent service, our kitchen looks wonderful, the crew where so friendly and courteous, and a follow up to ensure that there were no problems upon completion. Thanks so much.

Great experience. Would definitely hire them again for my next project. Professionals from start to finish. This company hires top quality tradesmen for the work they perform.

These people are real professionals and made my home look more beautiful than I ever expected. Highly recommended for interior painting jobs anywhere in Toronto.

The team did an amazing job and pulled out all the stops so I could get kitchen done before I listed my property. Made the kitchen look brand new.

Very happy with kitchen cabinet painting! Staff all very friendly and accommodating. Would definitely recommend them.

Done a great job on painting our exterior siding. Looks like a new house. Would definitely recommend

Great service from beginning to end. Highly recommend this company as they have a great team!

Very good work and easy to reach! Good experience! Highly recommend and Todd and his team.

Do not go anywhere else! Todd is your guy. Friendly, honest and amazing to work with!!