My dad was admitted to OTMH on 6/30 and 7/23 for pneumonia, and then on 8/17 for cirrhosis and passed away on 8/23 at OTMH. Misdiagnose – AFTER his death, I was told by the hospital that my dad had lung cancer which was the actual cause of his death. Despite all the medical test/imaging in his first two hospital stays for pneumonia; such a lung cancer was NOT diagnosed. The lung specialist refused our request of having a lung scope which would likely to diagnose the lung cancer earlier, and insisted my dad’s overall heath’s declining was NORMAL as a pneumonia recovery phase. Harmful treatment – On 8/17, my dad got 5L ascites drained at ER, nobody ever explained the risk of it nor asked for patient/family’s signature for the procedure. On 8/23, the kidney doctor told us my dad’s kidney was damaged, and one of the possible reasons was the 5L ascites drained on 8/17. Ineffective treatment to the lung and liver problems – Without knowing the root cause of the pneumonia, the doctors were shooting in the dark. Similarly, even with the ascites test result showed no infection, my dad was given antibiotics since day1 in his 3rd hospital stay, then a different antibiotic was given 2 days before my dad passed. It proved the treatment was NOT effective at all. Delayed diagnose/treatment – Four days in a row, the doctor/nurses kept trying to insert the catheter as they thought my dad had problems getting rid of the urine. Until day5, a urologist came and confirmed that there was NO urine in my dad’s bladder at all, the care givers clearly misread the “bladder scan’s result” which was likely the new built-up ascites. It was TOO LATE to involve the kidney doctor then. Unprofessional health care providers – The reason for my dad’s 3rd visit was cirrhosis and serve ascites, we were told that the liver specialist will follow up with him from day 1 until my dad’s last day, but the liver specialist never showed up. Lack transparency and trust – During my dad’s 3rd hospital stay (8/17 – 8/23), the first 4-5 days we were told that my dad was STABLE. Even on the day before my dad’s death (8/22), what I learned from the doctor was that the new type of antibiotics worked and my dad was BETTER than 1 day ago. Table flipped on 8/23, and everyone told me “Your dad is very sick, he may just want to pass.” It was heart broken seeing my dad was admitted but still in a relatively stable health condition on 8/17, but then passed away on 8/23 just in a week. [How did Halton patient-relationship handle the complaint? NOT a CLEAR or TRANSPARENT process] 1. I was told the investigation will take 1-2 weeks, since it was VACATION season for doctors. The patient-relationship contact who is responsible for my case will also be on VACATION for a week. a. People need vacations, but what's a SLA to solve a complaint properly? 2. I was told the lung specialist who provided diagnose/treatment to my dad was the “lead doctor” and will review the complaints with me. a. Having the doctor who was complained against to be involved in the complaint review/triaging meeting – Is it a fair and transparent process? I’m fine to have him presented, but we also need someone who can stand in a neutral and fair position to drive the investigation. 4. The patient-relationship contact said that, even if there were something missed/mistaken in the health care my dad received, it would not change the end result (my dad's passing). a.This should not be an excuse of misacting in the health care provided. 5. I was judged by the contact “Whenever you talked with Dr. xxx, you had more questions”. a. It was ONLY once, I got a call FROM the doctor after my dad's death telling me about my dad's lung cancer. Clearly, the patient-relations department do NOT welcome questions as they advertised through social media.

I'd like to start off with thanking the workers who really put an effort into helping us and were polite and friendly during our stay. However, I severely think that the management of this Hospital should reconsider there positions before I'd recommend a defunding of its funds. On Sep 5th +/- 9PM I rushed my partner to the hospital after finding out she was in anaphylactic shock caused by an allergy. The symptoms were extremely clear and present, and she was on the verge of becoming unresponsive. Not only did the initial intake ignore her symptoms, they also made her wait for +/- 40 minutes before even considering taking her in (keep in mind, no other higher emergency was taking place at the time in that room (by the looks of it). After noting her info and taking some blood, we were sent to the next general admission waiting room for further treatment. So far it had taken around +/- 1,5 hours, whilst still in anaphylactic shock which had been going on for 2 hours at that point. The general admission waiting room was the definition of unprofessional and incompetent behavior: we set down for +/- 1,5 hours before she had her BPM and pressure checked just to wait another 1,5 hours with no regards to her condition. When asked to take place in a private room after 4 hours of waiting, we addressed that we'd like to see a female physician for personal reasons. This was taken personally, which was noticeable by the body language and agitated responses from the administration. The one thing that stuck to me most was explaining to the young administration lady that we'd been up since 4AM (at the time of telling it was +/- 3.30AM in the morning) and that we had been waiting for nearly 5 hours at that point. Her response was agitated and said "so? there's people who've been longer in here than you". After this shocking reply, we've waited another 20 minutes for the doctor to arrive after being told we were first in queue, just to find out we were in fact 3rd in queue with no ETA on getting helped. It was at this point that we had decided to cancel our wait on the doctor and to find another location the next day. The whole experience was infuriating, disappointing, and most of all not helping the health of my partner in any way - in fact, in made it worse. I highly recommend anyone that needs efficient and proper care to seek help elsewhere, as this hospital clearly needs to get their house in order.

I was hesitant on writing this review as I stayed as an inpatient at the psych ward this summer and thought that maybe because of that, my review wouldnt be taken seriously. Im deciding to post today because I think that everyone should be aware at what happens here and how staff treats their patients. Upon arrival at the ward, staff checks your bag for anything that could be harmful before giving you your stuff. I had $40.00 cash with my belongings that was STOLEN by staff. I only noticed at discharge. My parents spoke to staff and we were told they would be launching an investigation into it. It’s been three months and I have not received a call back. It is absolutely disgusting and frightening that staff here would steal from patients at a time that they are in need. I dont care about the money, I have already accepted that that money is gone, but it’s about the principle. If they stole cash from me, how many other things are they stealing from patients? Additionally, staff is extremely neglectful and lack the basic human characteristic of empathy, despite their field. I informed them about my dietary restrictions which took them two whole days to accommodate. I was forced to eat a non vegan diet (despite being vegan for over 7 yrs) or starve for those two days. Also, during my stay, there was a patient who had badly hurt her hand (her whole hand was extremely swollen and looked broken) and she was refused medical attention for over 12 hours. This baffled me considering we were literally IN a hospital. Another patient required polygrip for her dentures in order to eat and speak properly. She hassled staff for hours and hours and only was provided it the day after. Aside from all this that I witnessed, in general, staff just straight out ignore you. You can stand in front of the staff station trying to get their attention and they will look at you, look away, and continue whatever the hell they were talking about. Patients had to beg for attention from staff basically. Its really dehumanizing. They dont care about your needs here. The ward just made you feel crazy because of how the staff treat you. You wont be treated as a patient in need of care, youll be treated as an inmate who committed a horrible crime.

27/04/2023 My husband just went there because my daughter was throwing up a lot and after waiting for 4 hours their staff told him he would probably wait for more 4 hours besides, in a rude way: “you didn’t even wait 4 hours”. Therefore they suggested 8 hours of waiting at night with my 7 years old daughter constantly vomiting? This is absurd. Update 28/04/2023 Today, a day after, my husband needed to comeback because our family doctor was suspecting of appendicitis. My daughter doesn’t eat for 30hours, and after vomiting for so long (more than one day) she looks dehydrated, tired, visibly weakened. What they do? Nothing. She is waiting for more than 7 hours at emergency TODAY and the staff didn’t give her even a serum in vein. That’s insane! They (daughter and husband) are still there, and counting… She threw up again and the nurse told him to don’t give her water anymore. WHAT? they don't move and suggest that she remains dehydrated? This can’t be real. Update 29 It was not apendicites, it was viroses. Probably norovirus. My daughter threw up for more than 30 times, stayed for many hours in the hospital visually dehydrated, and they didn’t give her serum in vein any time. We asked for and nothing was done. But it get worse! When the doctor examined her he told my husband she was vomiting because she was not hydrated, and said he wouldn’t give any anti-vomiting medication. HOW my kid could get hydrated if she was vomiting even water without medication? MAGIC? After a discussion (my husband and doctor) he gave a medication to her, but no prescription. HOW she would get better with only one medication and without prescription for more? So after ANOTHER discussion, and thanks to my husband, he decided to give another additional medication to give her after 8 hours at home. That’s insane. If it was not my husband they (my husband and daughter) would had waste their time (more than 15 hours) at the hospital FOR NOTHING). If your kid is sick, DON’T go there. That’s my major tip!

Update-we did meet with the leadership for pediatrics along with patient relations. They were very pleasant and took the time to listen to our concerns and obtain feedback for future improvement. This doesn't change our experience, however, I hope it changes the experience for future families. Pediatrician tried to forcefully perform a lumbar puncture on my 3 week old infant prior to completing other testing to investigate further, with only a 1% chance of the LP being required. After 3 separate opinions from 2 other pediatricians and family doctor following us arguing our way to be discharged, the lumbar puncture was not recommended or required in our sons case. This is an invasive and painful procedure that we have been advised should only be performed as a last resort and under certain criteria which our son did not meet requirements for. After proper steps were followed, we were able to obtain a proper diagnosis and treatment plan at Joseph Brant without the lumbar puncture. This is following a 9.5 hour total duration at OMTH where they waited to discuss results for 6 hours after receiving them, but suddenly it was a rush to complete this procedure without retesting the following day which we did at Joseph Brant and it turned out to be the right way to go. Sounds like someone gets a kick back for performing surgery and wanted a payday. Do not take your babies to this hospital and do not always trust the first recommendation given when faced with invasive procedures. We trusted our gut and thankful we did not put our newborn through added pain and potential complications for no reason.

I've been to this hospital several times in the past and have always been pleased with the level of care provided, enough to be inspired to donate when they solicit through the mail. However, I was very disappointed with the level of care with Emerg Services on the night of Aug 21, 2023. It took 1.5 hours of standing to triage; there were roughly 6 to 7 people ahead of me but during this time, there were walk-ins that the Security Guard would knock on the triage door to prioritize. I understand that emergencies happen, or else I would not have been there, but at least consider seats for people who cannot stand for extended time or move to a deli system with tickets so people can sit while they wait. After all, aren't we all just numbers? After I was triaged with a nurse who was wonderful, I was passed on to Zone C roughly around 10pm. I had arrived at 8pm. I waited for an hour to be assessed by a nurse at 11pm which she informed is the process before a doctor looks at my chart. I had requested bloodwork at triage; at least start the bloodwork perhaps, would that be more efficient for everyone? I was sent back to wait with other people while nurses took blood from other patients in the hallway where seats are lined up against the wall. At 1:30am I was still not called back in. I left. I woke at 5:50am to a call from the hospital asking me to return to the nurses station if I was still at emergency. Appalling. Healthcare has been on a decline since covid, I understand. But what are the leaders of this hospital doing about that?

I went last week to the emergency department, so hospital is clean, good overall team. I understand under funding for sure. They are fast to call security than calling a doctor. I was 35 weeks pregnant, couldn't step on my foot, waiting on a wheelchair that requires the assistance of my husband. Around midnight after 3hrs and a half (note that no one came to check on my belly, do a stress test for the baby either) a nurse came out to say anyone who is not a patient and not with kids has to leave!!! I spoke to her and said this cannot happen, I need my husband with me, I can't go the loo without his help, she doesn't listen and eager to call security which she didn't... And said oh avg wait is 6-7 hours as if this is the thing! I was like you can't even keep up with us, you will come and take me to the loo?!!! And I don't wanna go with you to pee. I cried and cried and got even more stressed by her attitude telling me she can't treat me any different!!! 2hrs and half more finally I see a doctor who ordered x-rays, that she didn't even look at cos she told I had a sprain while I had a fracture!!!! Very disappointed at this hospital tbh and not sure if they cared or not or overloaded it what's the deal. I wish instead of asking our partners to leave and threaten us with security and not reading the x-rays, they speed up the process and read our results right.

I went here for ultrasound, it was a good experience. Everyone in the hospital was courteous, professional and helpful. There are people all over to guide if you get lost. The hospital looked squeaky clean, not crowded and structured well. Their washrooms were clean as well. The ultrasound specialist was very kind and patient with my kid. She suggested what to do next and was helpful. Plenty of parking, so no need to waste time looking for a spot. I am giving 4 stars because the lady who called me to book an appointment for an ultrasound, didn’t give me the address, didn’t give me the name of the place, didn’t give me any instructions on what to do, how to arrive and if there are any formalities to follow. She just rushed through a phone call saying your daughter has an appointment and then gave me time, disconnected before even I asked a question. They can be a little more patient and provide instructions for patients to come in. They also have food court and gift shops which I found were very good. I would go back here again if there is a need.

Even doctors have told me that the OTMH ER is a zoo and I was very nervous about my scheduled surgery and recovery stay. But up on the regular wards, things were very peaceful, except for the code blue alerts originating from the ER and ICU . (I wonder why patients on floors 5/6/7 have to be awakened by these calls?). Overall, this was the best hospital stay I have had in recent years. The staff was professional and appeared to have the right experience for my surgery, and was very courteous. The rooms are very quiet and well designed. Hygiene protocols were usually adhered to. Surprisingly, no seemed stressed or run off their feet and the people who supported me seemed to like their work. I don't think I could have asked for more from a public system. I just hope they can solve the ER problems. I regretted paying for a private room since you will most likely get one away - they don't have many ward rooms or semi's and in fact even the 4 bed wards look like semi-private.

I just had my COVID vaccine there and the vaccine centre is at huge east entrance which close to the parking lot 2. My appointment was at 8 and they started at 7:55. It was late for some reason today. The line up was long and about 20 people waiting there. It took me 17 minutes to wait and get the vaccine done. it took me another 15 minutes to wait to see if I have any reaction after the vaccine. My friend told me it took her 5 minutes to get everything done. Well. She probably missed the part of 15 minutes waiting. Actually comparing to my past experience in any hospital or clinic, this time was super fast and very organized and clear during the whole process. I was not complaining at all if I didn’t need to go to work after or my friend didn’t tell me that it would take 5 minutes. My arm was very sore today. They will also give you the ticket to pay for the parking. Thank you for responding and I updated more details and it was all good.

I’ve been living in the mental hospital for about a week now and what I can say is that the doctors and social workers here really help. They care about us so much that they make sure when we leave, we’re leaving with the best care possible. However, the nurses is a 50/50 situation. I’ve met a lot of great nurses here who have shown compassion for the patients and their job. But in the other hand there’s nurses I’ve met that have fully ignored their patients and just told them to “go away”. It’s insane to see this as a nursing student. I have had no problems with my nurses and none with me. But I did get at least one nurse who simply wasn’t trying to help me. Unfortunately, I’ve seen much more worst nurses and it’s horrible to see how they treat their patients and they don’t get in trouble for their behaviour.

If u have the option if going to another ER, I highly recommend it! They consistently have no sense of care and will make you wait at least 5hrs. *The long story* Last night my type1 diabetic, high risk, pregnant wife went in due to some spontaneous foot pain in the 8-9's for 11pm. We have 3 other kids so I had to leave her there. They leave her in a wheel chair till 4am! No check, no vitals until another patient asks for he a recliner.... And why the wait you ask? Well until another patient asked @5am, they find out there are no DRs. They didn't choose to inform anyone of that and let them know. She decides to wait it out for the next Dr @7am! Only to be dismissed and sent home. The patients will care about you cause they're all going through the same thing.

My husband made an appointment with fracture clinic a couple of weeks ago, and forgot the exact date, so I called the fracture clinic this morning at about 11:40am asking if they could check the appointment date, the lady who picked up my phone told me there was no way for her to check the appointment date because she is a volunteer and has no access to computer, then I asked if someone else in the fracture clinic could check, she said no one could do that which is unbelivable. I have been there for multiple times, people who have the appointment register at the front desk, there are normally three receptionists and one stuff sitting at the cubicle beside. It's a joke that such a big clinic is not able to check the appointment date for their patients.

Corrupted hospital and need a new management and training for their nurses/staff and doctors on how to be humane. totally irresponsible and rude nurses and neglecting doctors. no empathy or care anymore. my wife came in with ambulance after she suffering a post operative complication that had it done as the same hospital, she stayed for 14 hrs suffering from pain and fever. they started to check on her after 8 hours wait on a wheelchair not even a bed. they ONLY decided to put her on bag of fluid with no pain killer or any antipyretic despite of the high fever she has. my wife was literally dying and crying none stop the whole time until I decided to take her home and take care of her by myself. Shame on all of you.

We have had multiple visits to the ER. The wait times and service is ridiculous. If they tell me it’s busy, well build your staff capacity please. I’m less bothered about the beauty of the floors n paintings but the service and competence of nurses and doctors. The amount of taxes I pay every year, I deserve my kids to be treated quickly in ER atleast. As I write this review, I’m with my 4 yrs old son who has asthma breathing issues and we have been stuck here for past 4.5 hours!!! The Government needs to spend more on medical - this is not a third world country but Canada we are talking about. In short my experience with this hospital’s ER has always been pathetic - one of the nurses was extremely rude.

Absolutely attentive, efficient, and professional medical care here whether in emergency, imaging, or surgical procedures. I have some of my imaging done here regularly and the technicians are all amazing. I needed day surgery recently and was grateful for the great level of care by the attendants, nurses, operating room nurse, anesthesiologist, and my surgeon. I couldn’t have been in better hands. Yes, it’s a bit of a wait to get attention in ER (everywhere not just here) but I felt they triage well to focus on those who can wait vs life threatening emergencies. It’s a big bright hospital with proper signage so you won’t get lost most of the time. Glad I live in Oakville and this is my local hospital.

I gave birth to my first born at Oakville Trafalgar at the beginning of August and had such a fantastic experience with my labour and delivery team. Nurse Victoria took care of us during the day and she was absolutely amazing, and Nurse Teresa helped me to deliver in the evening. Both of these nurses were so encouraging and supportive and really made my birth experience a beautiful and positive one. Dr Cruikshank was my delivering doctor and she was also fantastic, she was empathetic, had great bedside manner, and was so supportive and bubbly as well. Thank you so, so much for an amazing delivery and positive birth experience! I would really love if this message was passed onto them.

This hospital is horrendous. The emergency staff in Zone C was rude and dismissive. Openly talking about patients “overreacting” and joking about how nothings ever really urgent. A nurse brought me into a room and then stood outside giggling with the other staff for around 5 minutes before coming in to do my assessment. When she came into the room she couldn’t even give me her full attention and kept looking outside of the room to other staff. Waited for almost the entire day just to be seen. Understaffed and/or poor management and hiring practices. Next time I’ll head to a different hospital hours away and likely still be seen before I get seen here.

I can only speak for the Surgical and Ambulatory department, as I went there for my procedure the other day. It was great! Hospital is clean and staff were friendly. It does get VERY busy with all the patients coming for procedures. Doctors and nurses are good as well. The hospital has a very large number of volunteer staff that provide additional patient support. I did see a lot of vacant beds/units and asked the staff why is that. Unfortunately, it is due to staffing shortages, mainly nurses, technicians, doctors. Apparently the hospital (and I'm sure it is the same issue across all hospitals) had large decline in staffing post-pandemic.

I didn’t go into emergency for anything severe, but was still out in about two hours on a Sunday night. I’m shocked that I was taken care of so quickly, which can only be a testament to the folks at Trafalgar Memorial (since, as we all know, healthcare is being brutally underfunded right now—please remember this at the polls). All staff I interacted with were brilliant; special thanks to the second triage nurse I spoke to, who was so, so friendly, and the doctor I saw—Dr. Welters, I think?—for her sense of humour. It probably takes massive strength of character to be so upbeat during a night in the emergency room. Flowers.

I just want to say how amazing this hospital was. My son who has epilepsy had 2 cluster seizures this morning, he was not doing to well. The minute we seen the er nurses who were absolutely amazing they filled out everything and got my son into a room within minutes due to the possibility he may have had another one any minute. The whole staff was fantastic so very sweet with him made him feel comfortable took us for blood work and other scans that were needed. The nurses, Dr, and Neurologist we seen were just amazing. They were knowledgeable and I will definitely go back to this hospital due to the help we received today.

I’m a fan of Oakville but not this place. Every time I’ve been there, the doctors and nurse have been completely incompetent. None of them can communicate between themselves. I‘ve waited hours for a nurses to attend only to be told they had no clue I was there or I wasn’t scheduled for an appointment despite being told by another nurse I was. And on another occasion, a doctor was about to perform a surgery that (without my knowing) would scar me for life, only for him to tell me he decided to not go ahead with it on the day. Unbelievable. It might look like a nice hospital but none of the people there can be trusted.

I saw some poor reviews of the emergency department at OTMH and felt compelled to write a review. In the Spring, my 5 year old son was rushed by ambulance to the Oakville hospital for a life threatening emergency. It was a horrific of course, but all of the staff were absolutely amazing. He was taken in immediately and given top notch care. He almost had to be transferred to a pediatric ICU but thankfully stabilized and was able to stay and be admitted in Oakville. The nurses took great care of him while he was there, and he even had a therapy dog come to visit him which I thought was really cool. Thank you!

Would like to express my gratitude and sincere thanks to the AMAZING staff and hard working team at Oakville Trafalgar Hospital. From the triage staff, to xray, custodial staff, porters, kitchen staff, endoscopy and surgery departments, and the amazing doctors and amazing nurses, I feel so grateful for being taken care of. ❤️ Our health care workers are exhausted from Covid. They deserve to be recognized and appreciated for all that they do. Thank you!! I just spoke to Patient Relations and expressed my gratitude for the entire staff there! They deserve so much recognition!

I went there 4 times for chronic bladder pain after a massive UTI. On average I spent 10 hours waiting to see a doctor each time. The funny part is after a long time at 2am doctor came and told me I don't know why do you have pain and what do you want me to do . I was shocked and said if I knew I was a doctor instead of you . He said OK go home and if it got worsen comeback again . I cried several times that night not because of my intensive bladder pain, actually for many people who were extremely sick and were bagging to see a doctor and no one cared.

I went to emergency in the Oakville Trafalgar Hospital Sat June 17th for a cut on my hand that I thought would need stitches. While I sat, waitinging my turn, I knew It would be a long wait because even though it was an injury that needed tending to, there were also a lot of people in more dire need than I. I could not help but notice the lack of empathy and patience in an alarming number of the people waiting. Even though my visit was 5 1/2 hours I received excellent care, medically and emotionally. Oh yes and 3 stitches and a tetnis shot..Thankyou

Beautiful hospital built in 2016 with huge food court, gift shop, pharmacy and bank. Tim’s open 24 hr at the main floor which is great for visitors. Clean and spacious room for patients. Internet TV are available for rent. Lots of parking in the 6 level garage, yet Emergency parking always busy. Parking is expensive but I think all hospital parking in Gta is similar. Parking fee is $23 daily, $50 weekly or $90 monthly. Hundreds of volunteers in hospital and happy to help when you need. Live music mostly piano in the lobby every day played by volunteers.

Nice fancy building but no doctors to fill it with. 6.5 hours in "emergency" over night for a toddler to see a doctor. Never got to see a doctor and left for a walk-on clinic. A SINGLE doctor on duty for an entire hospital emergency night shift. F. U. C. K. This non-existent "healthcare" Please do NOT respond by saying to reach out to your patient services or whatever... i came there for a child's healthcare which did NOT take place and do NOT care to speak to your staff that does NOTHING for me at this point. Staff your hospital with doctors instead.

I understand that all the money we put into taxes isn’t enough where healthcare is concerned. There’s been good times and bad but when you wait 8 hours with your kid to get an X-ray done and you get a sarcastic “you’re welcome” as you leave trying to maneuver a wheelchair that looks like a luggage cart; that requires a whole new level of patience. Staff expects respect but forgets it’s vice versa. You’re not doing us a favor giving free healthcare…..my hard earned money goes towards it so if you can’t fix the time it takes in the ER; fix the attitude.

Wow, what an incredible hospital! I found myself in need of ER services recently and I was met with such a great level of care and compassion from the greeter, and all the nurses and doctors in Zone B. I was there for about 9 hours, but was able to get an x-ray, ultrasound and diagnosis for the acute, debilitating pain I was experiencing. I'm forever grateful to the staff at OTMH for making me feel like a guest rather than just a number. Thank you for your collective dedication to restoring health and wellness with patience, kindness and grace.

Best emergency dept! Everyone that I dealt with was extremely nice and caring. Even though it was a long wait Everyone that was working made it a pleasant experience. Dr. Mile was the emergency doctor I dealt with and he is one of the best doctors I have ever dealt with. He is extremely personable and easy to talk to. He makes you feel important and doesn't rush through things. He makes sure to explain everything in detail and answers all questions thoroughly. I wish Every doctor could be like him. Thanks Dr. Mile!

My wife who is 68 and in reasonable shape for her age has a very distended and rigid abdomen. Unable to have a decent bowel movement for 5 days. We have been in various waiting rooms now for over 5 hours and have not seen a physician. Staff is great and try to help but the system appears to broken. There are 12 people lined up in the hallway and another dozen in our 2nd waiting room. Politicians get your freaking act together and do something tangible or meaningful to remedy this situation which is frighteningly surreal!!!

Terrible experience in emergency room. Waited 6 hours last time and 4+ hours today in zone C . Please make a wait process more transparent to patients. I don't understand why it takes so long and why people with the same or less severe condition from waiting room get service earlier. When I come to doctor it usually takes 5 min. Why having 10 people ahead of me in waiting room I need to wait 4+ hours? If you are not able to decrease wait time, please try to make the process more transparent.

I've visited this ER 2 times and both times I had 7-8 hour wait. The staff is excellent. I repeat the staff is EXCELLENT. The doctors and nurses are awesome. The reason for the 1 star is that they are severely short staffed. There is like 1 ER doctor on call. I would urge the authorities to give this hospital the resources it desperately needs and rightfully requires. Oakville residents deserve urgent not delayed health care. If it's a real emergency please call 911 and don't drive here.

August 4,2023 parking lot machines not working , stuck inline for 1 hour trying to get out West entrance hospital parking staff and manager very rude and show no respect or remorse for our time being stuck in parking lot trying to get out due to their mistakes. You seriously need more professional conduct and ethics to run this place with proper procedures. By trying to act that it’s not your fault doesn’t change the situation. Own your mistakes and get some professional training

My father was admitted to the emergency ward with a nasty leg infection this summer. He was then moved to floor 5C and then rehab for a total of six and a half weeks. The care he received from the entire staff at the hospital was exceptional. Thank you to all of the Doctors, nurses, physio, food services, volunteers and cleaning staff involved. You were all amazing! He is now back at his assisted living residence and is doing very well. If I get sick please send me to OTMH!

Inefficient emergency room. No reception/check in. One must stand in a line to see triage nurse before proceeding to a waiting area. Stood there over an hour before triage. Then waited five hours in a waiting room with chairs over five hours ( at this point fainting and vomiting) Staff behind desk area completely ignored waiting patients. There must be a better way to assess patients and provide comfort than this emergency department. A disappointment for a new hospital.

Yessterday night I was feeling a strong mandibular pain. I couldn’t talk or swallow because the pain was very strong. I had to lineup at emergency for more than two hours, just 4 chairs, people not feeling well and had to stand in line. Just TWO nurses to check more than 20 people in line. Once you make it inside another 4 hours or more waiting. The new hospital emergency is worst than the old one which at least had many chairs and a number system to cue up.

No one likes to find themselves in an ER, but all things considered, it was a pretty smooth ride when I came in for a broken wrist. All of the staff, nurses and doctors I interacted with were so caring and professional. Special thanks to Dr. Stefanac who did a wonderful job. (The ortho and team at the fracture clinic I attended for my follow up appointment were all exceptionally complimentary about the “absolutely beautiful reduction” that Dr Stefanac did!)

Absolute horrible hospital. Came in and have been waiting for over 10 hours without even seeing someone. I keep getting jerked around and being told there are “5 people” in front of me. Sat waiting with a broken ankle for over 6 hours without even being offered an Advil. Got an X-ray done and was told it “looked weird” and nothing else. Do not recommend anyone come to this hospital unless you absolutely have no other choice. I would give 0 stars if I could.

My best friend recently gave birth here and I am actually shocked how different our experiences were (I delivered at St Michaels). Sure, this hospital is new and clean and “state of the art” but in the 3 days she’s been there, it seems impossible to see an actual doctor. Don’t doctors do morning rounds anymore? I found this absolutely shocking. Not much good to have a fancy hospital and mediocre care. I’ll take an older one with excellent care any day.

The hospital was great, the discharge person on my moms floor was the least compassionate person I have ever experienced in my lifetime. My mother is palliative, and her case by this person was handled so poorly. Jamie Weston needs to be spoken to or moved to a different part of the hospital. The person we met with on a different floor was so nice then we were passed to this person. Completely upsetting experience when your mother is terminal.

Mental health staff is absolutely ridiculous, I went there after trying to end my life and all there were screaming and shouting. Instead of trying to help the staff shouted at me telling me to “be quiet” and “your being dramatic” especially in the wards. The kids were crying and all the staff did was ignore us. They treated us like we were crazy and out of control but all we needed was self respect. Please NEVER come to this hospital.

Very nice staff, they do so much to ensure comfort is given while waiting. My one critique, maybe a bit more training in when it’s appropriate to not let people eat. Both times going in, I was told I could not eat, just to have tests done that wouldn’t have been effected by food. Being hungry adds to discomfort, so just a suggestion :) TRANS FRIENDLY* just disclose as soon as possible and they will put your preferences on your file.

Your system is broken!!! Extremely disappointed in the emergency room efficiency. The staff at emerg let my father in law, who is battling cancer sit in the waiting room for OVER 5 hours with a bleeding neck wound!! A nurse finally changed his dressing 4 hours in. They left without even seeing a doctor!!! We thought coming here would make sense being closer to home. What a waste of PRECIOUS TIME and a terribly HUGE MISTAKE!!!

It has been a great pleasure to make my day surgery at OTMH. Everyone I had the chance to talk to was caring and kind: check in staff, nursing, anaesthesiology and recovery staff. Thank you Dr. Rozario, Duncan and your office staff for making all efforts to make it happened Update: thank you Dr. Rozario for your calling next morning to check in on pain control and overall health. You made my recovery easy. #OTMH #dr_rozario

We visited the hospital during midnight for an emergency skin issue for my friend. The staff, the nurses, the doctors, everyone is very nice. The facilities are exceptional. The 3 star is for the wait time though. I think it's a "Canadian" or "Developed-country" thing that hospitals have unbelievable wait times. We had to wait 5 to 6 HOURS to see a doctor. I hope the hospital can make this better. Thank you.

I love this hospital! In post-op recovery today, Catherine looked after me with great care. Sherry (Sherri?) was so kind to buy me a coffee…what I had been dreaming of since 7 AM. Dave’s lovely conversation as we traversed the hospital to my overnight room. And of course Dr. Weening’s caring and professional surgery. Everyone you meet is nothing short of kind, helpful and friendly. KUDOS to OTMH!!!

I have given one rating not to hospital but medical system here where wait time in emergency is minimum 7-8hrs and even after that there is no guarantee doctor will see you.. visited twice in Aug month and returned without seeing doctor after 8 hrs of wait time.. doctor and nurses are doing their duty diligently but there is shortage of staff .Govt should increase the staff capacity to meet demand

OTMH sadly & desperately needs an External Healthcare Audit & it needs to be done ASAP Fortunately this can & will happen but as is everything it takes time. I urge any patient that has had a negative experience here to make sure they report there concerns externally!, Call the CPSO for more information if your unsure on what steps to take in doing so. Good Luck & Health to everyone reading this.

Your ER sucks! 6 hours my wife and son were waiting for ANY doctor to see appear! You did NOTHING! You should be ashamed of yourselves! The whole Canadian medical system should be torn down and restructured! You make third world countries look advanced! And of course you will send out an automated reply to write to a specific email or call a specific number. HORRIBLE! HORRIBLE! HORRIBLE!

Came in at 12 am, was told 4 hours wait. Which is fine. After 7 hours of wait, tried to follow up… apparently there’s no doctor after 3 am? You will be seen the next shift in the morning.There is NO DOCTOR IN THE EMERGENCY DEPARTMENT!!!! So why accept patients if there is no doctor? Why not be upfront to patients there is no doctor so patient can decide if they want to stay.

VERY god damn incompetent & frustrating place to be. The emergency room didn't have a Dr in it for over 45mins..... the emergency room... at a hospital. Yes thats right this place is disgusting. This place is terrible, the nurses just lie to you about whats going on. Want to give it 0 stars but can't. Just level the place down so you can put something useful in the area&

Great new offices with specialty doctors. Very convenient, for example I had some cataract surgery done and follow up the same day right next door to the hospital. Great bunch of professionals. No covered parking at 3075 but you can just park at the hospital's covered parking. Would be nice if the 2 buildings were connected somehow, but we can't have everything right?

This one goes to the financial department. As a public servant where our benefits providers changed over July 1st and any incurred cost before that date are to be forwarded to current provider, they know this yet still gave me a hard time in dispute that government policies are wrong. What is the world coming to when people refuse to listen and they are always right?

i dliver my baby night shift staff oka but morning shift nurse so rude we ask for cleaning and she’s telling us about OHIP and suggested us next time pick an other hospital not professional at all hopefully mangment take action and make it better and hired professional staff not a staff who mention paitent to go other hospitals and OHIP and un professional language

My cancer patient father went to emerg this afternoon to have an exposed neck wound looked at. 5 hours later he was still waiting for a doctor to see him and had to go home and get his meds. This is unacceptable! Now he’s home in bed with a bleeding/oozing neck wound that is untreated. How sick do you have to be to get priority from the triage nurses? What a joke.

I've had multiple knee surgeries here, everything is great, god bless dr. Zalzal. The only reason I gave it 4 stars because the employees (not the volunteers) at the surgical floors all they do is gossip about other employees .. carry their problem in front of everyone instead of speaking in private .. I was ready to say something to the girls but held back .

3 of our 4 children were born here and we absolutely love the staff. Most specifically, the team in the NICU went above and beyond our expectations. It takes a special kind of person to work in the NICU and Oakville selected the best. In times of unbearable stress the NICU staff gave us some much needed comfort. We thank you all very much for what you do!

it was horrible, a patient needed to use the bathroom but the nurses wouldn’t help her.. we’ve been waiting to see a doctor for 7 hours for test results, we were told that we were second in line to be seen by the doctor but that was 3 hours ago. i wouldn’t recommend this hospital to anybody. The nurses are absurdly rude and ignore patients.

Avoid coming here anytime in the evening or middle of the night when they only have one doctor on staff for multiple units in the ER. You'll wait for 10 hours and spend $18+ to park only to be told its anyone's guess when you'll be seen. This has happened twice already, guess I'll have to drive to another city and try a different hospital.

I went to the Emergency, suffering from a severe pain on my leg. I met one of the most caring doctor in the Emerg. Dr. Antony Albina. He did all the tests and investigation to find out where my pain is coming from. He treated me like one of his family. I really appreciate his efforts. Thanks to him and to everyone working in the hospital.

One of worst hospital we have ever been to. The nurses don’t know what their doing and have no idea how to check up on a patient and all the doctors keep running around waiting for other doctors to make decisions. We went to the hospital for 12 hours and not a single nurse came to check on our father.

My son was sick and was brought here from Georgetown Hosptial. I forgot the nurse name that let me sleep as I was exhausted from being worried about my baby. I appreciate the staff and the nurses who care for me and my son and will never forget there care and effort thank you so much he’s much better

Has to be one of the worse experiences we've had . We got here at 4 pm it's 3:26 am still here. The first time we saw the doctor was after 1am. I don't feel safe here. I feel like if you truly have something wrong with you go to another hospital you might pass away waiting for a doctor here .

Best hospital ever. I was there for a surgery, everyone was so friendly and knowledgeable. They treated me very well . I hope to never come back hahaa because that means I will be sick or something but if I do, I will be happy to be surrounded by this amazing stuff

Had to go into to emergency today and got a prescription. Filling the prescription took 5 minutes and then I finished off the visit with Starbucks and the best sushi I have ever eaten. This place knows how to turn a stressful situation into a great experience.

Emergency waiting hours is at least 8 hours. I came here at 8:00 pm and I am still waiting the doctor now at 4:00am. What a pain here for health visit. There is one doctor and short staffing is not enough to say. It is like no consideration for patients.

I’ve always been seen fairly quickly but I did have kidney stones and I usually pester the staff. The maternity ward is beautiful and new and you get seen instantly. If you’re going to spend your day/night at hospital this place is pretty and new

Just had a hip replacement a week ago and every aspect of the process from initial consult to pre surjury information and all the parts of the surjury and recovery was seemless. Dr. Ginty and all the staff helping me were amazing. Thank you !

My daughter needed stitches. There are no doctors working. We were told it would be a 5 hour wait. Doctors wouldn't be in until 7am. We have been here for 4 hours and still waiting. She is still bleeding. The staff is kind and very nice.

The staff in emergency F department are not a pleasant bunch. Ask a question and get blown off. I know they are busy but a little bit of respect for the elderly gentleman would have been nice. Respect for anyone would have been nice.

I’ve had to attend the hospital twice with my son and in 11 months. Both times all staff were so kind, calm & validating. They also preformed more tests than expected.lastly, i received a specialist appointment in less than 48 hours

Got my new baby there, C-sectio. Amazing doctors, experienced and sweet nursing, clean and so caring. Thank you! Just one concern: block the camera on the touch screen monitors at the rooms cause that can lead to a privacy breach.

It's a pleasure for me to give this review. I brought my 86 year old mom to Oakville for an operation. From beginning to end, the staff was amazing. Thanks to Dr. De Montbrun and medical team and the great nurses on the unit.

My mother went in for major surgery. The Dr's, RNs and all staff took amazing care of her. The volunteers were extremely helpful also. Would want this hospital if anything was wrong with me. Thank you so much

Cant say enough good about the staff in Surgical area section G. I had eye surgery and the nurses there are amazing. They take very good care of you and make sure you are comfortable the entire time.

Ok so when you come to emergency expect wait time of 5-8 hours unless you are dieing then they are going to see you right away! Have that expectation other than that The staff and hospital great⭐⭐⭐⭐⭐

Such a great hospital. This hospital has overdosed me on antibiotics, and with my most recent visit sent me home knowing I’m still contagious with c-difficile to my 71 year old grandmother.

Bad hospital and emergency doctors don't know anything. They will waste your time and send you home with pain or whatever illness you have. Probably one of the worst hospitals in Ontario.

I was completely blown away by the NICU, the prenatal and the maternal staff. They deserve tons of praise, amazing bedside manner. The nurses and doctors will forever have my gratitude.

Had a surgery done at this hospital recently. Had 2 surgeries previously done at CVH Mississauga. Hands down, CVH is a better hospital with a better behaved and more experienced staff.

Went into Emergency this morning and was very impressed with quick triage. Dr. Stefanic was excellent. Took time to explain results and has a wonderful bedside manner. Thanks!

I had a fever for 2 weeks so we went to the emergency, but it was a 5 hour wait. We went to the post-emergency pediatric clinic after, which was a nice place with kind staff

This is an excellent hospital and they really have good doctors, who know what the problem is and are kind and polite. A very positive experience. Nice area to see as well.

Great hospital and great staff But I believe extra doctors needs to be allocated to this hospital to be able to serve patients faster and cut the long wait time Thanks

The emergency department's efficiency and the compassion of the nurses and doctors left a strong impression. They thoroughly addressed every aspect of my oblique pain.

The ER is a joke, with 24 hours of waiting. Which i understand is a country wide issue. Other than that the hospital is well kept

The nurses in the field hospital unit were so kind to my father. They took care of him as if he was their father. Thank you

Slow and inexperienced nurses. At least they were kind and compassionate which was worth 3 stars.