Very unprofessional staff. When you get a letter from the IRS, they tell you it's nothing to worry about. Please send this form you do, and you get audited by the IRS based on the information they provide on your income taxes. When you call Oliva, the owner, she does not bother to return your text messages regarding the matter. When you go to the office, they tell you it's your fault, like you are the one who filled out the tax forms. You provided the information based on my W-2 statements and the school statements they sent. Yet when there is a problem, you say you must call the IRS and handle it independently. This has nothing to do with us. Your job as an accountant is to know what credits your customers qualify for, not the customers. If the customers knew how to do their taxes, they would not go to your office to have an accountant do them. I would not recommend terrible customer service and washing their hands when a problem arises.

The best experience I ever had, the people who work at this place are amazing and the service very excellent, I highly recommend this place for anyone who is looking to make their income tax and many other services. Olivia the owner is amazing person and always willing to help even is she is busy she always find the way to help all customers. En verdad es el mejor lugar para aquel que esté buscando un lugar donde hacer tus impuestos y cualquier otro trámite, los empleados son muy amables y hacen un buen trabajo totalmente recomendado. Olivia la dueña es muy amable y siempre dispuesta a ayudar a los clientes y siempre dar el mejor servicio posible. O melhor lugar para a gente que que fazer os impostos um lugar onde você vai encontrar ajuda é um bom serviço, recomendo muito a Olívia que faz meus income taxe, ela é a melhor, recomendo totalmente.

First time doing my taxes here and I extremely disappointed. I brought all needed documents initially but they failed to make copies of all the documents my husband and I provided. A month later we receive a letter from the IRS that we need to submit an 8962 along with a 1095A. We brought our 1095A at our initial appointment and the gentleman helping us failed to make a copy of it. So I called regarding this issue and was told to come by and they would file the 8962 for no additional charge. Upon arrival I am informed that I will need to pay an additional $10 (on top of the $280 they initially charged me) because they failed to make a copy of our 1095A and it is not in our file. They failed to do their jobs correctly but the customer is penalized for it. We now have to wait an additional 6-8 weeks for our refund.

If I could give them no stars I would. Mrs. Olivia Lopez is very profesional and certainly knows what she is doing. My bad rating is because, the last step to finish off the taxes she hands everything down to her assistant an older lady (I believe of Salvadorian background) that is not very knowledgeable. Very incompetent for the field. The price is high ($280)for someone with that level of ignorance. So really Mrs. Olivia Lopez is just the face of the company. Not very happy with my experience. So NO, I do not recommend this place there is better places in Houston avoid this place. I also was told by Mrs. Lopez and her assistant that they have been audited last year and the year prior, which is not good for anyone that to me sounds shady.

We have used OLopez for several years and have been happy with the service. This time we had someone new to us who was very nice. He didn't ask many questions but looked like he knew the business. He asked if our bank info was still the same and it was. However he entered the number incorrectly & caused our refund to be returned to IRS. Now we take some responsibility for not double checking but we paid for efficiency. First, he should have entered it right & double checked his work. Then he should have ask us to double check the info. Though this has been a trying time for all...we now have to wait longer than ever to pay bills & get caught up. Very frustrating.

I’m not one to typically leave reviews, unless it’s warranted. In this case, i was lied to directly upon filing paperwork for my small business. I was told the name was unavailable, and that’s why an extra letter was unnecessarily added in. After calling the IRS personally, and confirming this was not the case, i had reached back out to OLopez to get this resolved. They handled the amendment side of things, but can not even get a phone call with someone in charge. Directly lied to via Email, over a simple mistake that should’ve been corrected immediately. Will not be returning to file my taxes this upcoming year.

Pésimo. Trabajo tuve muchos problemas. Con ellos me cobraron por renovar mi. Número de itin. Y nunca recibí nada. Me dijo la señora Olivia. Que. Ya podía acer mis Taxas. Se metió al sistema según ella y me dijo que todo estaba bien y able al irs. Y me dijeron que nadie tiene el acseso al sistema y que lo que la solicitud q mandaron estaba. Mal elaborada y fueron dos veses q regrese. Con ella y el personal que tiene son muy groseros y te atienden mal y lo peor. Es que me cobraron. 200 Y no recibí mi itin

Casi 2 horas para que te hagan pesimo trabajo,pesima actitud parece que les pides gratis su trabajo. Vamos con Olivia no quizo atendernos porque les da preferencia a las corporaciones y siempre te quieren obligar a pasar con sus assistants que no saben nada se la pasan preguntandole todo a Olivia, tengo 4 años haciendo mi tax report y sera el ultimo. Ahorrate tiempo y dinero $280. (Y cabe mencionar que estaba solo,llega una persona y la pasan, y cuando llamamos nos dijieron que no se ocupa cita)

This place is a rip off! $300 just to file a tax return? Lol. I went down the street to a Vietnamese place ( A1 TaxBook - down the road) and they did the same tax return for $50!!! They tried to charge me litterly 600% more. SMFH! Don’t even waste your time here. I only came her because of the good reviews but save your money and go else where. Straight rip off to the max!

Olivia has been handling our taxes for the last 19 years in the personal side, and 12 years in the business side. She has always been able to answer all of our questions, and every year provides sound advice for future changes that we can implement in the cost of our business’ operation. We can not recommend her enough.

First time doing my taxes here and I am beyond impressed with how good they are at what they do! I came in with a W2 and 1099 and they provided me with great service! The charge was $250 but definitely worth it because they really take care of you. Thank you to Jose. Definitely will be recommending people here.

I've always get my taxes done there because they really help you to get the maximum benefits in your taxes, they have a lot of knowledge and their price is always very fair compare to the great service they always provide. I highly recommend their services, you will leave from there very happy.

Excelente servicio!!! Todo el personal es muy eficiente y amable! La Sra. Olivia Lopez tiene más de 30 años de experiencia y cada año hace las actualizaciones requeridas por el IRS para podernos brindar un servicio muy completo en la realización de nuestros impuestos.

FOR THOSE PEOPLE WHO GET THERE TAXES DONE HERE, PLEASE BE AWARE OF THE AMOUNT YOU GET BACK VS THE AMOUNT YOU HAVE TO PAY THEM TO GET YOUR TAX DONE. THEY TOLD ME THEY WILL ONLY CHARGE ME 280 BUT ACTUALLY TOOK 400 DOLLARS FROM ME. I DONT CONDEM STEALING .

Mrs. Lopez has a great team that goes above and beyond. So professional , knowledgeable with great customer service. We have utilized her services for the past three years. We drive from Montgomery Texas each year and feel it's well worth the drive.

Excelente servicio y su dueña Olivia Lopez es maravillosa. Llevo muchos años haciendo mis impuestos con ellos y siempre me han proporcionado un servicio de primera calidad. Eficientes, amables y rápidos. Si tuviera más de 5 estrellas se las daría.

La señora Olivia López es muy grosera y me amenazo ,solo le hice una pregunta y se puso muy agresiva me hizo mal el Procedimiento y tengo un problema con el IRS no me lo solución y me cobro 300 dólares

Efficient tax service and friendly office. Ms. Olivia and her crew are welcoming, engaged, and knowledgeable. They are attentive to my questions and willing to help. Thank you for the great experience!

This places charges up the ass! 400 plus for your taxes. Will not be returning Este lugar cobra caro! 400 por tus impuestos. No vale la pena que te hagan tus impuestos te lo chupan todo!

I’ve known Ms. Olivia for over 10 years and I’ve the pleasure to witness her kindness and professionalism. She is very customer service oriented, patient, punctual, and knowledgeable!

Olivia and her staff are very knowledgeable, respectful and professional. I have been using her tax services for several years now and have been very happy with the quality service.

I am being doing my taxes with Olopez Tax Services for the last five years. I live in the East coast and I still do not trust anyone but her and her team to help me with my taxes.

Excelente servicio, nos ayudaron en cada momento y me brindaron toda la información y lo mejor es que me dieron la mejor solución a lo que necesitaba; totalmente recomendado

Incredible tax service. Do not use large corporate tax offices. Olivia and her staff are kind smart and engaged. Best tax office ive ever been to. Cheers to this company!

Wow this people charge almost $400.00 dollars doesn't matter if you get back $10.00 or $3,000.00 dollars Talking for my own experience i do not recommend this place .

It meets my standards of quality, service, efficiency, a warm working group. Cumple con mis estándares de calidad servicio ,eficacia ;un grupo de trabajo con calidez

Olivia y su grupo de trabajo ofrecen un gran servicio. 100% recomendado. Además ayudan a estudiantes nacionales e internacionales para estar al día con el IRS.

Unprofessional, super expensive, this people don't even care to get you in trouble with the IRS. Be aware and avoid this place.

Very helpful and accommodating, I’ve been coming here for over 5 years and don’t plan on stopping. Highly recommend.

Excellent services in real estate and tax preparation! We have been clients for more than 10 years! …

Me encanta el servicio. Simpre son muy atentos. I love their service always very attentive and polite.

Olivia y sus colaboradores son muy atentos en su atención al público, recomiendo mucho esta Empresa.

Great service, Olivia has a lot of knowledge and she's very respectful. I'm glad we found her.

Friendly, very helpful, and knowledgeable staff. Quick service when getting my taxes done

Ms Olivia is very profesional and she has a high Academy Preparation to do taxes

Excelentes profesionales, un gran servicio con calidez y calidad.

Gran empresa, la señora Olivia es una excelente líder.

Personal amable confiable e inteligente

Muy bueno y lo recomiendo

Bien no tuve problemas

Exelente servicio!!!

Great service

Mal servicio