I have been an OTF member for about a year and decided to try a new location. My first part of this experience is very negative. Show up at 4:01 on the dot due to google maps telling me it was across the street. The front desk did not give me any issues but did hold my card which I found odd. When entering the class the coach gave me a very dirty look and told me “first things first when you are 5 minutes late you shouldn’t be allowed to enter the studio” meanwhile it was 4:03. In addition she told me there was no phone policy which was no issue in my book. I told her I was sorry and she continued to give me dirty looks the whole class which made me feel uncomfortable. At the end of class , I asked the front desk for my card back . In addition, I wanted to know if they held other members cards . They informed me no but decided so “I wouldn’t have to go back and forth”. In the future, please don’t make decisions of someone’s sensitive security information especially without checking in with them. Besides that the gym was spacious compared to other OTFs I have been to. My favorite additional amenity is there is towel service compared to my gym who does not have that. I was looking forward to this but was extremely disappointed. It was not worth the 10$ surcharge.

I was offered a promo for a free class online thru a random purchase and OTF was one of the options. I signed up thinking after 4-5 years I’d try the studio as an option for new workout. when it asked for my credit card info, i know it said explicitly noted no charge would occur it was simply to book the spot. I should’ve known better if the scam. I received an email confirming my booking and the zero charge no fine print that if you’ve visited prior you did not qualify. I was never informed upon check in at the studio that I did not qualify for a complimentary class offer. I saw the charge for $35 the next day. When I called to dispute the charge on my credit card, I was told “they left me a message” which is an outright lie, no message was ever left and they could’ve simply sent me an email if they so inclined. This is a matter of principle not the actual cost. And to then be told “we can’t control what promos corporate offers” is not a business friendly response. Sorry to say you’ve lost a customer for life to any of the OTF studios. Please work on your communication if you think charging $35 a class is of value.

This review isn’t a reflection of the coaches or workouts - which are fantastic, I love them! It’s about their incredibly strict cancellation policy - you CANNOT cancel or reschedule or even move your reservation to the next day within 8 hours of a class. Basically, if you booked an evening class and in the morning you realize you don’t have childcare, or you’ve gotten sick, or anything associated with being a human, that’s too bad. There is no grace period, not a single time they’ll budge on this. You simply forfeit the money you paid. I’ve honestly never encountered such a harsh policy at any other gym or fitness center - most acknowledge that we are people with occasional other needs and responsibilities! It’s really a shame.

This workout is great, definitely takes the brain work out of the workout. This studio isn't the best, it's cramped, hard to view the monitors, and has awkward spacing in the gym. The locker room is silly, you can't fit very many people in there. Compared to other studios I've gone to, this is definitely the smallest, but you get used to it quickly and the workouts are still good! The coaches and crew are friendly, abd equipment is slowly getting updated. If it's just as convenient to go to another studio, I'd compare them but if not, this place is great.

Cancellation policy is absurd. In practice, they have charged me a $180+ cancellation fee. I had to cancel because of a knee injury. After I canceled online, they made it mandatory to do a follow up call or visit. Once I did, they charged me for an extra full billing cycle, even when it hadn't started. They also didn't accept the day the form was filled online as the actual cancellation date. Great way for Orange Theory to make a few bucks. Terrible way for anyone to come back or recommend it. I definitely won't. Barry's will bankrupt this location.

My husband and I decided to try to join a fitness class to see if it would stick. Boy did it stick. The instructors here are always motivating and never disparaging. They’re friendly and fun and the work out is insane. Most times you leave as a pile of endorphin-rich jello. It’s always a fantastic workout, sometimes it’s a murderous one, but it will always keep you coming back.

I personally do not enjoy working out, but I love going to OTF. I like that the coaches are very encouraging and make working out fun! The staff always provide great customer service and make you feel welcomed every visit. I like that all the workouts incorporate both cardio and weight lifting because I always leave sweating and feeling like I burned a lot of calories!

It is effective! I shed lbs and inches in very little time. I feel more confident when I am in the gym that I know what I am doing. And, people who have not seen me in a while comment not just that I look like I have trimmed down, but that I, "look strong." Plus, the positive, fun, family type energy/vibe in the gym is great! Very encouraging w/o judgement.

Coach Frankie is great. Take his classes! The front desk staff are mostly friendly and welcoming. The guided workouts are very helpful to me. I love that they have showers with toiletries so you can go to work afterwards and not have to carry a million things with you. It's clean and it's a very welcoming environment. I just signed up and will be back!

I travel a lot for work. This is one of the smallest orange theories I've been to. I had coach Brit for 2 classes absolutely loved her. Had a male coach for another he never turned down the music and he yelled the entire time to the point I could hardly make out what he was saying. If it wasn't for Brit would have rated this place lower

I love this OTF studio. The trainers are attentive and on-point with their cues and they correct you if you're doing something wrong. Also, they remembered me even though I only come to the studio once a month when I'm here for work - very friendly staff. I travel from Manhattan to Brooklyn just to workout here.

I just joined and I'm obsessed! This is such a great studio, too. The staff is very helpful and the coaches are awesome. I love how positive and inclusive it is -- people of all body types and fitness levels working out together. Definitely plan on sticking to this for a while.

Great workout. It incorporates treadmill intervals, rowing, and strength for an ultimate high intensity experience. Good for people of all athletic levels and abilities. The coaches are amazing and the facility is beautiful. Very clean and nice atmosphere.

Fantastic workout and team here. They really make you welcome and oTF is for those who want a guided workout without the instructor intensity and cost. Results are great if you do 2+ / week. Just wish they upgrade the shower areas a bit with airflow etc.

I’m just getting back to the gym since COVID started and everyone at OTF has been incredibly kind and supportive. The workouts are tough but exciting. They have me leave drenched in sweat. I only started about a month ago and am already feeling stronger!

I love everything about it- the team that greets you when you walk into the door, the coaches are amazing! I love the competition, the music, the dark, the cold, and the actual workout. I feel so great afterward. I would highly recommend BK Heights!!

Your studio becomes a group of family and friends...it’s therapeutic to commit an hour with people who have the same goals as you...to be healthier. The coaches are amazing and you feel like you get a personal training session every time you go. ❤️

I enjoyed the workout routine that I attended. It was my first time trying Orange Theory and while I was nervous about what to expect, in the end, the workout made me feel the burn (no joke). I can't wait to go back!

Just finished class #2. So much better than Day 1. What a great workout with Coach Maddy! I highly recommend Otf. It’s a bit expensive but worth the try. Staff is super nice!! I’m done for the day. Back at it Monday!

You get great workouts at Orangetheory Fitness. The staff is encouraging and friendly. The studio is very clean. The fitness equipment is in great condition. The workouts are varied, and the music is always pumping.

This is a great studio with a fun, friendly, motivating staff. It's always clean, showers and bathrooms are fully stocked and weights and equipment is always clean and put back in place. Money well spent!

Just been a week and a half since I joined orange fitness and I love it so far It forces me to get my cardio workout in and also weights and core! Just what I need at this point in my workout regime.

Everyone is amazing from the front desk staff to the coaches and fellow members. The studio is spacious and clean. The workouts are challenging, fun and accessible to all fitness levels

I love the trainers here. Love Brian for his energy & fun playlist (I also follow him @ Park Slope!). Frankie is so cute and fun to work out with. Both are v attentive and motivating.

This studio is the best! All the staff and coaches are amazing. They’re so motivating and supportive. It’s a great combo of cardio and weights and it’s all around the best workout

Nice place to workout, very organized and well run. Maddy and Katie are both fantastic instructors. Lalisse is extremely helpful for any questions

This is my 6th month membership review of OTF Brooklyn heights: *The coaches and staff are amazing. (5/5). Coach Frankie and Bryan are my

The staff were very friendly, knowledgeable and patient to answer all your questions. Bryan was amazing.. Highly recommend..♥

Amazing coaches, great workouts, and accessible at any level. Big shout outs to Brian, Frankie, and Katie's playlists!

The best! Makes working out fun, takes the guesswork out of going to the gym. Great staff and amazing coaches.

A little hard to find. It is on the second floor. Friendly staff and it is nice they have towel service.

Unique, Innovated concept and great staff. love the music and atmosphere created. cheap price

Amazing staff! Very motivating and encouraging. They were great! Can’t wait to go back!

Corey, Garner, BJ, Miriam are absolutely GodSend. great classes, motivational classes,

The coaches are amazing and the workouts are high energy, fun, yet challenging!

Very helpful staff. Kind and attentive. The layout is easy to navigate.

Great coaches and hard classes, I have a lot of fun going.

I strongly appreciate these quick and thorough workouts!

Love Maddy and the great crew!!

obsessed