Our Library @ The Mount Druitt Hub

112 reviews

9 Ayres Grove, Mount Druitt NSW 2770, Australia

www.blacktown.nsw.gov.au

+61288862000

About

Our Library @ The Mount Druitt Hub is a Public library located at 9 Ayres Grove, Mount Druitt NSW 2770, Australia. It has received 112 reviews with an average rating of 4.2 stars.

Photos

Hours

Monday9:30AM-7:45PM
Tuesday9:30AM-6PM
Wednesday9:30AM-4PM
Thursday12-4PM
Friday9:30AM-7:45PM
Saturday9:30AM-7:45PM
Sunday9:30AM-7:45PM

F.A.Q

Frequently Asked Questions

  • The address of Our Library @ The Mount Druitt Hub: 9 Ayres Grove, Mount Druitt NSW 2770, Australia

  • Our Library @ The Mount Druitt Hub has 4.2 stars from 112 reviews

  • Public library

  • "Worst customer service, daughter ask if she could replace her library card, was told they could not do anything about it"

    "I was so disappointed that the person who is certifying my document is so rude, I asked him, I need to certify my document, he grab the stamp and try to stamp my original document, I said it's the original, he said so what?? Then I ask is there any photocopy machine here and he replied rudely i don't know"

    "Library is open again"

    "The staff at the hub is rather kind and respectful when tending to our needs, especially if it's for extending a user's time spent on the computers"

    "Library staff members are rude and totally unprofessional"

Reviews

  • Rachel Schaumkel Teu

Worst customer service, daughter ask if she could replace her library card, was told they could not do anything about it...which is not true at all!!! Dont know wheather she was just bloody lazy or maybe she should just look for a job where she's out the back, not interracting with customers, cause she's bloody hopeless. I know it cost $4.00 to replace and also you have to show id, which is fair enough, but being told they cant do anything about it, c'mon you work in a Public Library!!! not for the Parliament House. Freakin Hell!

  • Larzus Maharjan

I was so disappointed that the person who is certifying my document is so rude, I asked him, I need to certify my document, he grab the stamp and try to stamp my original document, I said it's the original, he said so what?? Then I ask is there any photocopy machine here and he replied rudely i don't know. I went to receptionist and ask for photocopy, she showed me direction. Person who helped me to do photocopy was so nice and even guided me how to do it.

  • Fleur Wanderer

Library is open again. The current changes (sign in & sanitizer) at the entrance is quick and easy, limited numbers allowed inside no problem, you see someone going round and sanitizing surfaces regularly, plexiglass screens as well. Despite this the staff were welcoming, cheerful ,helpful and as pleased to see us back as we were to see them and be back. All up I had no problem using the library with these new arrangements in place.

  • Nэkkо “Шаs Иеvея” Hэгэ

The staff at the hub is rather kind and respectful when tending to our needs, especially if it's for extending a user's time spent on the computers. I've never seen any of the 'rude' and 'terrible' experiences that many ongoing regulars do but for me, I give it a solid yes when it comes to trusting them with your information.

  • Hunny Singh

Library staff members are rude and totally unprofessional. They lie to visitors and try to make them wrong all the times. There security staff has no sense of how to behave with people who come to visit library. These library staff members need to be changed or retraining with better customer service skills.

  • jenna

witnessed one of the staff tell the young girl off for using her deodorant. it was horrible and the girl started crying. she was minding her own business studying until she had to leave due to staff member telling her the smell is bad when it wasn’t. i did advice the girl to complain and i hope she did

  • Zainuba Ali

The library is pretty great. Facilities are all there. Staff are very helpful and there's security constantly monitoring the door and aisles. The only complaint is that there are too many school students who use the library as a hang and a cause a lot off noise pollution.

  • Preet Kaur

Very rude staff with no smile on face. Very bad service when u need help with scanning or copying some documents even tho they’re not busy . It’s better go penrith library, they’re more friendly l. I needed the jp so visited this. I would not recommend this. Disappointed

  • Metin Gulyar

I have been going there with my wife. The library is clean, all the computers and printers are in good working order. The staff are so helpful and always with a smile. I, m so proud to have such nice people and a beautiful library in our area. Thank you.

  • Michelle Perry

I go there for the cds.a painting of an aboriginal elder is there and I'm delighted.nice staff,intelligent and helpful. Still,want an art space or cultural time upstairs.wish the Cafe was open as proceeds go to,youth health.a good place to be.thanx.

  • eMLA 241

I'm giving 3stars cause there's always a lady who looks like her face is to straight n never smiles but other than that service is good and other librarians are so helpful and freindly. the lady that's always straight faced it doesn't

  • Nia Hansen

My past experiences were always good, but I don't know why the lady at the front counter on Friday 15th was rude, maybe she was having a bad morning but no need to take it out on the customers. Treating me like I was at the RTA and needed ID.

  • Dear Canberra

I am a victim of covert harassment and illegal surveillance, i casually go to this library to use the internet and borrow some dvds. Whenever i get victimised and harassed inside the establishment the staff just ignores it and they let it

  • Donna Low

Mmm. Haven't been to a library for 25 years (or more). Things have changed. Not easy to navigate the computers and the areas of the library. Would've been good if I'd been shown around, and shown the processes of searching, borrowing and

  • Tyler O dowd tapp

Great place. Lots of computers, DVDs, CDs and of course, books! Lots to choose from and lots of great ones. The librarians were super happy to help with anything. Super quiet as well. Definitely coming back. :)

  • Michael Dooley

Best library in the area with awsome security staff who smile and are welcoming , many great seating spaces and always clean and tidy. This is what we pay taxes for .

  • pradip patole

Renovated new look makes good impression, nice quiet atmosphere, kids reading area Study room, hire room, self service, good books collection. Friendly Staff.

  • Ravi Khanal

Great client service, lots of places to sit and study. Plenty of books to browse around and quiet and less / no disturbance. Highly recommend

  • Jean-Marc Bany

Great computer facilities, friendly staff, and a superb young adult section. Free WiFi, power outlets and plenty of study tables. A+

  • Sara M

This is a great library with modern and clean study areas. It has an excellent range of services with friendly and helpful staff.

  • Evelyn SB

Good library atmosphere but unfortunately Library staff needs to be re trained on how to deal nicely with library patrons.

  • D Maissin

Covid safe ,a smorgasbord of literature, music DVD, & online access. Great location near shops & transportation & parking.

  • Carmen Pizaro

Courteous and helpful staff.comfortable and nice furniture, however too many noisy youngsters shouting and running around

  • Alex “miracleboi” Andrews

This place has great and really up to date facilities Very clean, friendly staff and overall just a great place to visit

  • Mariam Elea

Great library, some of the staff are extremely rude though. Please hire better library employers and not sassy ones.

  • Jason Den

Staff are kind and helpful. The collection of the library is not huge though but the environment is comfortable

  • Shauna-Marie Wilson

An outstanding community facility with secure & very clean amenities & professional staff.

  • Mariam Salameh

Beautiful, friendly helpful staff that were very patient with me until i finished.

  • Peter Butçher

Even better way to spend the day. Relaxing and enjoyable best day for a long time.

  • Siddiq Mirza

Very helpful staff. I am a 72 years old and staff help me and respect as grandpa

  • sexy becky

Excellent collection of books, very relaxing atmosphere and very helpful staff!

  • VenkataRamana Aditya Somisetty

Friendly staff and really supportive. Library is clean and lot of collection.

  • Umair nazim

Very nice facility and agree with school kids being too noisy sometimes.

  • n z

Has the most un-Australian accessibility ramp. Keep left. C'mon.

  • Skye Fernando

Horrible service, staff were extremely unmannerly unfortunately

  • Fragarach TMiV

Bring coins if you need anything copied. They don't rake card.

  • Kavister

Very nice place and the librarians are all nice and helpful

  • Lars Wright

Full or life with decent staff, well used and cared for.

  • Raj shrestha

Nice quiet and clean.. Great people in the help desk

  • Sam Sami

Very small library and extremely rude indian staff.

  • CraveMates

accomodating and very helpful staff in here.. …

  • abdulla kanchwala

I can spend hours here with kids and not get board.

  • Wendy Bealing

Always welcoming and a wonderful community resource

  • Kellie Pike

Very polite workers and has a great range of books

  • Noel Davidson

Attended for pre-voting, not really much to say

  • Kristy Mounsey

Great atmosphere, good books, computer access.

  • Henryk

Seemed an ok place. I only went there t vote.

  • Elwira Wysiecki

No help whatsoever from the big boss

  • Save Rausana

Awesome. Very professional service.

  • Wai Ora

thats my home town baby it got soul

  • Masrur Ashraf

Nice place and staff. courteous.

  • Peter Stock

Staff friendly and very helpful.

  • Oliver Tiongco

Nice place to read and relax.

  • Roy Hurlstone

All good. Had to go to vote.

  • shahid rafique

Good place for the community

  • Nadeem Navidi

Great location and programs

  • Benjamin Amadi

Friendly staff at The Hub

  • Engr.M Rashays

Its nice ! Good for Study

  • tarsha Poje

Haven’t got a clue.

  • Cindee

Friendly service

  • R3proCamel

Great place

  • Crystal Heart

Was ok

  • Ben Gray

Great

  • Midnight Angel
  • MArk Clarke
  • Osama Elashwah
  • Penny Reyes
  • Maryanne M
  • Monica 253
  • bell blade

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