Some of the doctors are mediocre and lack patience particularly Dr browning. There is one receptionist who is very rude and should not be working the front counter customer service. She acts like we are serving her not the other way around and she hangs up on you in mid sentence.

Worst medical clinic I've ever had to deal with. Hung up on twice today after mentioning that it has taken them weeks to fill a very important prescription that I need every day. They never apologized and blamed it on me. Never going to use their services again. Won't recommend.

Receptionists are NOT friendly and NOT accommodating. They are not trained to give patients a warm welcome. I already said hi and no response at all, I stood there as if I don’t exist. This clinic has poor customer service. The doctor was nice though, that is why I gave 1 star.

I had a phone consult with one or their doctors and 3 times she told me to see my family doctor. I said he retired but she doesnt listen. It's like madam u are employed as a walk in so it makes no sense what u are saying. I was told the doctors are good but I beg to differ.

I am very upset. I book online to be on the waitlist for a phone consultation. I waited all morning and I step away from the phone for 5 min and miss the phone call. But I tried contacting the office and the receptionist didn't even give me

This is our first pregnancy and never imagined being treated this way by Dr Hippola. So unprofessional and always making excuses for not being able to provide information that is time sensitive. Blaming the system and making us feel that we

Visited couple times over the last 3 weeks as I don't have a family doctor here. I had a great experience overall. Called in to book an appointment, visited as scheduled, got served quickly and got my lab results in just few days. Dr. Bassi

Really disappointed. The staff on the phone are always pretty rude, but this time i was booked in for a phone appointment on mon… they doctor forgot to call. I rearranged for tues.. missed again and then Wednesday and the doctor didn't call

Their Receptionist is really unprofessional and rude. She did not even listen my concern properly and said oh mam i have 6 lines waiting on phone. Miss that is not my concern how many lines are there or how busy you are that is your job to

If I am not wrong Dr Gee is the only doctor available to see patients physically. This man is more than a friend. To be very honest, You can talk to him anything regarding yourself. The way he explains everything is amazing!! Which is very

Seriously, they need to change their front desk staff. The receptionists are always seems like finding a way to get rid of work. My friend is not available during weekdays due to load of work and she wants me to book a appointment for her.

I've had good experiences with the doctors at this location. However, the staff- front desk- the MOA's there are probably the most unprofessional group of employees I have ever encountered and I have worked across many industries. Here are

Not a client but still had a bad experience with them. I called in to let them know I found an envelope with their address as the return address with a cheque in it in a rental car. They asked if I could bring it to them. Told them I could

I am not sure if the clinic even checks the reviews but this is my last resort to try contacting them- multiple emails and calls to get an appointment with someone supposed to be my ‘family doctor’ through the clinic but no response! Could

Honestly have the worst receptionists. They need to change their receptionists! So rude and whenever I call, they just hangup. Like really why bother work when you’re not even doing your job. They also sound like they don't wanna help you

I got a serious stomach and gut pain starting in the very early morning, as well as vomiting and nausea. I made an appoint in the morning and walked in the clinic. The front desk girl is very nice and friendly. I saw the doctor in 1 hour.

I've been in to the clinic once, called a couple of times, and have two phone appointments with a doctor here. I have to say the reception staff, or at least one, are quite rude. I was rushed through and talked over when trying to explain

This place is taking advantage of sick people. I came in to this clinic hoping to see a doctor with medical recommendation for a treatment requiring physical diagnostics. I was told I would have to speak to a doctor over the phone and ask

I want to specially thanks to Sarah, the receptionist and Dr. Gee for their professionalism, patience and willingness to help. It is been a rough time to me and one little thing may crush me in no time. They made my day. Dr. Gee is such a

I made an appointment with the receptionist for the same day at another pacific clinic she referred me to. I showed up at the clinic on time for my appointment only to find out that my appointment was booked for a different day then I was

Poorly managed clinic especially website. There's no way to reach the clinic, they don't answer the phone, no fax number provided, no online booking unlike at the Richmond and SE Marine RCSS location. The CONTACT US option returns you to

I had two appointments with Dr. Bassi and both were exceptional experiences. He examined my condition and thoroughly explained to me what it is and what causes it and avoids any confusing medical jargon. He has very good bedside manners,

I suspect that medical gaslighting is happening to patients here. Dr. Brian Gee gave me a misdiagnosis over 7 years ago and I've been living with chronic pain ever since. Now that my neck and arm pain is getting even worse, he refuses to

There is a very good reason this clinic is rated so poorly. If there are any other options I suggest using them. I came here for a simple procedure, the bed side manner was terrible. Telling me the typical 'your young you will still want

Purchased my orthotics with my partner at the same time to get it custom made. Received a phone call saying it’s available to pickup a few weeks later and when I arrived they said only 1 came and that the other one isn’t here yet. TBH, I

I had a very pleasant experience scheduling my appointment and speaking with a doctor during my phone appointment. The receptionist was very helpful and kind, and the doctor was great as well. He helped me get what I needed in 5 mins and

There is one receptionist who is always UNPROFESSIONAL and RUDE. I can tell by her accent that she is from India. She doesn't listen and always in a rush to hang up the phone. If not for my doctor, I would never come back to this clinic.

I do appointment last April 4,2023 by 1:00pm for phone appointment I call the staff she said the doctor can call anytime is it right whats the reason that you book and get the time I dont why the management go on business just like this

The receptionists are consistently unhelpful, but Dr. Fenn alone deserves 5+ stars. Obviously doctors are not "one-size-fits-all," but in my experience, she's easily the best doctor I've come across in the lower mainland. She's sincere,

I needed to see a doctor after a night of serious pain. I called the clinic in the morning and explained. They said Dr Gee would be able to call me in 2 hours. He called in about 1.5 hours and gave me options. He could see me at 2 that

Called at 3:45pm and was put on hold for 10 minutes. The hold music turns off thinking the receptionist was going to pick up only for the line to be cut. I call back at 3:55pm and they have their "Pacific Medical Clinic is now closed"

I had a really good experience at this clinic. They were very quick to find me an appointment (i called on wednesday and got an appointment for the next day). The reception desk agent were really helpful, since i had to fill out many

HORRIBLE customer service. Tried booking an appointment and the receptionist told me to just “call back later” and when I insisted on just making the booking now she said she was “doing me a favour”. What an actual joke of a medical

Super friendly, quick and helpful. Went to another clinic earlier in the day for the same issue where they had rushed me out the door without solving the problem. Came to pacific and the problem was resolved quickly and effectively.

Dr. Brian Gee is amazing!! I consider myself very lucky to have found him! He's incredibly kind, knowledgeable and patient despite being so busy. Highly recommend him to anyone looking for a professional and compassionate doctor!

I have to say for a doctor visit it was a very pleasant experience. It was very organized, clean and was able to get an appointment and did not wait long to see the doctor. The doctor was great and staff was friendly.

There’s this one receptionist who is extremely rude here. Always sound like her life is miserable. Doctor lied about calling, when there was no actual missed call on the day they claimed the doctor had called.

Dr.Gee is my favourite doctor I’ve seen in Vancouver. You can tell he actually wants to help fix whatever problem you’re having as opposed to other doctors who can be quite dismissive. So happy I found him!

Dr. Jessica Fenn! she lacks empathy and compassion for people with mental health. The one comment that really got to me as I’m suffering with mental health was “i don’t know just breathe or something”

Dr Brian Gee was very friendly and willing to proactively engage with his patient. He provided clear explanation and recommendation. One of the best doctors I've ever encountered. Thank you Dr Brian!

Absolutely horrible receptionist staff. Tried to book an appointment with Dr. Gee, receptionist says "Sorry we're not taking Walk-Ins"...?? Uhhh...that's why I'm calling to make an appointment!

Works scheduling skills I ever seen! My appointment was at 9:20 am, doctor arrived 9:30 (already late) and look himself in a room next door and started doing telephone appointments and left me

I've had very good experience at this clinic, especially with Dr. Brian Gee who is very patient, caring, knowledgeable and punctual. I'm so glad that I found him as my doctor. Thanks, Dr. Gee.

I called to get some help with prescriptions. My family doctor practices here. He denied me any help.. But offered me a referral that was supposed to have been done months ago.....

Horrible Service. The receptionist was so rude . She denied to book me with the doctor I have seen before regardless of my file with him.I have spoken to her earlier before and

Dr Randhawa has been very helpful and personable. She’s gone above and beyond in responding to questions through email, phone, and in person. I like how direct she is.

Came in at 2pm for a walk-in, was told “no more walk-ins available today”, and the next time for walk-in appointments was the following Monday (1 week away).

Receptionists are always rude. Doesn’t know how to talk to patients. Every time I call in, same rudeness. Although doctor G is the best.

I’ve had decent/good experience with this clinic. But Dr. Kuehner is especially helpful and kind.

Just curious - Is it supposed to cost $150 to get a Doctor to sign off on a Disability form?