I understand if they’re short staffed but to say they can only make deliveries when the carry out price is much cheaper is just ridiculous. I don’t want a delivery. It’s unfortunate that this location doesn’t care about having customers. Maybe pay more so people will actually work here. The Brentwood location is 100 times better.

Picked up a pizza today from Papa Johns on Old Hickory Blvd in Bellevue. I was alarmed to see the person putting the topping on the pizzas not wearing gloves. I mentioned it at the pickup window and was told that they have hand washing facilities. However who is to say that the person preparing the pizzas wash their hands. More

Order from this location and on my papa bowl I ordered No onions and it had alot in it. I can understand like one or two onions but not this much. I can't have onions due to the fact they make me sick this is ridiculous. I did try and pick them out but I know I ate a couple before I noticed they were in there. More

This place is horrible. It's pouring down rain. They've locked the doors. The drive through line has literally taken an hour just to get to the window. We pull up and they've lost our order. Said it will be another hour wait. They can't do a refund. So we have to donate 17 dollars to Papa John's. Horrible service.

I understand staffing shortages, but this location needs to come up with a better system then having to wait an hour+in the drive thru because the inside is closed. I asked the manager about it and she said "here's my keys if you can do better". That's definitely not how to handle any situation. More

Slowest service ever. Anytime I've ordered a pizza for delivery it takes and hour minimum, usually two hours. I ordered my pizza over two hours ago and am still waiting actually. Do yourself a big favor and just tough it out, get in your car and drive to the Domino's Takeout just down the road.

Ordered on Ubereats. Two hours later, and after the 3rd driver, they cancel my order. At least have some dignity if you’re going to reject my order. Don’t make me wait around until all my other options are closed. This isn’t the first time it’s happened either. Two other occasions. Disgraceful.

Never received order. They told us our pizza was in the oven and it would be 5 minutes. After waiting 30 minutes in the drive-thru, they told us they gave the order to someone else and to pull around again while the new one cooked. Was ignored other than 2 30 second interactions. More

The ingredients tasted cheap (plasticky cheese and dry bread). I got the "super Hawaiian" but it had less topping than what I would expect from a normal ham and pineapple pizza. It must just be this location because there is not way every Pappa John's tastes like this.

Just went to pick up my order there. The website said it was ready, but the store never got the order. This is the second time this has happened. This time I didn’t have to wait around for them to start a new order for me. Very frustrating. I’m done with this location.

I’ve been ordering from this papa johns for the past few months, usually doing pick up, and it’s always hot and fresh. I tried delivery tonight (on a Saturday) and the pizza was to me within 30 and was still very fresh. My delivery woman was extremely nice too!

We ordered pizza at 640pm and were told 50 minutes which upon arrival became 30-45 minutes more as our pizza wasn't even on the line yet. So very not cool and apparently a computer issue where times were not being properly calculated. Refund given upon request.

Every time I attempt to order from this locations the delivery time is around 2 hours. I could literally go to the grocery store and hand make a pizza at home faster than their delivery times. It’s time to consider new management and hiring more employees.

Order a basic pep pizza and after purchasing they say they i can’t have it ready for 2 hours. Then i called, requested a refund and very rudely they say it’d 5 days to get my money back?! Absolutely ridiculous and i never spend my money here ever again!!!

I ordered two pizzas recently from this location. They over cooked one pizza on accident and offered to fix it right away. We were fine with the way the pizza was cooked. I was very pleased with the customer service. I will be going back here more often.

LOVE Papa John's...I just wish they would work on that gluten free crust so I can eat there again! I get a lot of pizzas here even though I can't personally have them. They are always friendly and the pizzas are hot and good (except for the gluten free!)

People are rude. Ordered extra sauce twice, giving them a second chance because they were busy the first time, and failed to add. Also the crust isn’t cooked like every other PJ’s location. We will find another location or switch to Jett’s pizza. More

Worst pizza place around. Everytime I’ve ordered here it’s taken longer than they say it will. Don’t tell me it’ll be 55 min and it takes an hour and a half. I’ve been in the line to pickup my pizza for 30 min, get to the window for them to

My husband Ordered a pizza at 5:30 tonight and said it would be ready in 30 minutes. Got there and had to wait until 6:30. Left (without looking at it) drove our 15 miles home opened it and it was burnt black. Totally inedible. Never seen a

I haven't been here in a while, but I saw an ad for pepperoni stuffed crust and thought that sounded fun. I won't be doing that again. The crust was the worst thing I think I've ever had. It was soft and rubbery and not edible at all. There

Last Thursday night, I paid for my order online, as did three other cars in line. The store never got any of our orders. Things happen, but instead of going ahead and making our orders or refunding us at least, the two ladies working inside

This Papa John's Pizza showed true customer service the other day. Not only is there a drive thru (I have a toddler that doesn't like getting in and out of her car seat) but as I was waiting for my pizzas, they let me know that it would be

I placed an order 3 hours ahead of when I requested it be delivered. Its now 2 hours past delivery time and I have no answers. I also had no way to track my order or even know what was happening with it. Would’ve loved a “hey our delivery

Absolute worst customer service! Call the first time to make an order only for them to hang up on me halfway. When finally making an order of getting there they gave me a disgruntled look only the head back in and come back telling me the

Very friendly people at this location as well as very good service...My only complaint is when you order over the phone your call is routed to Guatemala?? Why not use AMERICAN CITIZENS for those jobs? Now that's the reason our family will

I waited 15 minutes inside for a pizza that was ready and paid for with plenty of people standing close enough to help the one woman trying to run the register and the drive thru at the same time. With a line in both places and plenty of

The employees could really care less about helping anybody. At the counter, they will let you stand there and stare a whole thro you Before they ever ask? Can I help you? If you can bet your dollar if you go towards them orders, you have

From the number of recent reviews, it's clear that something is wrong is management. Each time we've ordered the past ~2 years, we've never had a problem. But, today, for the time in my "pizza ordering career" I heard "we are not taking

I always order online for pick up, saves me time & money on a delivery & keeps me from holding up one of their drivers when I can easily pick it up myself. The past few times I've been there have slowly gotten worse, with my last visit

Let’s just start off that I love papa john’s pizza. Yet, this location can not produce good customer service, let alone good pizza. Every time you call to put in an order you get put on hold therefore you can put in an order on the app

I ordered a pizza online yesterday, and upon arriving to pick it up, I realized that apparently I selected the wrong location. The gentleman that helped me was extremely kind and had a pizza made for me quickly. I was going to call the

The mgr - Eric? - about a week ago was very helpful and courteous, great employee. To Corporate or Franchise Owner - The location is dimly lit, trashy, just plain ugh. The pizza,( all papa johns), usually has a 3+" perimeter of crust,

It is no exaggeration for me to say they get some part of my order wrong 100 percent of the time. Sometimes it is wrong pizza toppings, sometimes it is missing items (particularly sauce cups), sometimes it is improper preparation (for

The management staff was extremely rude and disrespectful to me and my child. I placed an order ahead- they could not find my order, when asking how to get to their store over the phone they could not give me simple directions. The

Sign says temporarily closed for construction as you pass this place and there are dumpsters on the side. I tried to order on 09/12/23 via phone and the recording says it is closed. So i'm not sure if they are open or closed. More

Ordered pizza at 3:00 in the afternoon for a 6:00 delivery and we were assured that would be no problem. At 7:00 the pizza was still not delivered and no ETA on it's arrival. The order was eventually canceled by me as I was very

If I could leave a no star I would placed an order at 1030 for football game day. For a call 30 min later they were out if wings really!!! Was asked if I wanted to remove the wings and just get pizza.. well yeah you

Hit or miss with Papa Johns....sat in the drive thru for nearly an hour behind only 3 cars. Pizza was ready the entire time. Pulled up to the window and received no apology or explanation. Just gave me the pizza.

I ordered pizza for my daughters birthday party with 80 minutes advance notice and specifically told them where to make the delivery (name of specific venue). I Was told there was a 40 minute delivery window.

Horrible service for mediocre pizza. The staff just lets the phone ring, and there was a line of people that hadn’t been helped. The staff didn’t say anything. They just acted like nobody was there. More

I could see my pizza in the warming area from the window. However, nobody would come to the window to take my money and serve me. There were at least 3 employees that I could see walking around.

Understaffed and terrible service and quality. Person in the store was alone and admitted that she wasn’t capable of fulfilling orders. She also said they have no management at this location.

0/3 on successful delivery over the span of about six months 1) left on the porch and did not ring doorbell. Ants got in the box and it took three weeks to get them out of the kitchen

Sat in drive thru for an hour waiting on them to get half of my order wrong. Usually love the pizza, don't love it enough for that kind of wait though. I'll never return. More

I gotta say the young lady at the counter was the best customer service with a smile I’ve met all week! But wow an all crust pizza almost no toppings! More

Pizza was over cooked, way too much sauce (taste like I was eating spaghetti), I ordered pepperoni on my pizza and there was none. More

Took lunch to a prospective client and staff. PJ Pizza was on point! Had my order ready to go when I arrived! More

A very cute girl named Katie took my order and gave me a perfect customer experience. She deserves a raise!!

I came through at 9:30pm on March 26th looking to lift my spirits after a rough day with a delicious pizza.

Christmas Eve, your entire staff, except like two people, is so high they literally can’t function.