I placed an online order totaling $95 and shortly after, realized I made a mistake on one of the entrees. I called to try to have it corrected before it was made and sent out for delivery but I was placed on hold for 15 minutes after being told I would be on hold for 5. My call was never picked up and when someone else in my household called, they answered for that call when I hung up my line. Of course by that time it was far too late and my order was already sent out. I understand that it was my error, but customers should never be placed on hold for that long with no one coming back to answer. I worked at both Albuquerque locations for three years when I was in my early twenties and nothing like this ever happened. The soup I ordered was completely spilled into the bag it was wrapped in after the container didn’t stay sealed during transport. Very disappointed.
Service
Delivery
Meal type
Dinner
Price per person
$20–30

It has been a long time since I have been to Pei Wei. The other location cooking area was so dirty that I stopped eating at any Pei Wei locations. It was next door to a store that I was shopping in, so I decided to give Pei Wei another chance. Gluten free, vegetarian and kid's menu options are absolutely available. There are more options on the restaurant's menu than on the website. Clean restaurant and cooking area. Good customer service. However, I ordered a very spicy Kung Pao Shrimp and it had way too many carrots in it, just a few shrimp. In addition, ordered a kid's meal and meal had to be remade because it contained wrong protein. Will I be back to any Pei Wei? Probably not. Pei Wei seems to have lost its appeal. Perhaps you'll have a better experience than I have. Best of luck to you!
Service
Take out
Meal type
Dinner
Price per person
$20–30
Food: 3
Service: 4
Atmosphere: 4

This is for the 10420 Coors Bypass location My husband and I ordered take out tonight. All I can say is this was the worst food ever. I don't know what has happened to this place. We ordered from there because it had been a long time since we had tried them and thought maybe they had gotten better. Well, they have gotten worse. $35 for slop I wouldn't even feed a pig. The spring rolls were cold as ice in the middle, the crab wontons were extremely undercooked and the Pei Wei Original was awful. The rice was underneath the shrimp and floating in sauce. It was a soup. Literally soup. We will never, ever go back. I don't see how you can continue to stay open. Your lack of care for your products is obvious. Have some pride. You have lost not just us as a customer but we will tell everyone we know not to eat there. Sorry but this is on you.
Service
Take out
Meal type
Dinner
Price per person
$10–20

Pei Wei is disgusting. They need to go back to their original PF Chang-ish copycat menu. Food at the Wei is not fresh fresh. My children refuse to eat there because they took sweet and sour off of the menu. The last time I got Mongolian steak, the steak was Rancid. Go back to Fresh Food and your PF Chang-esque menu, please! You get cheaper food with the same lack of quality at Panda Express, at least Panda is actually consistent in their fatty gloppy goopy chicken. Pei Wei is like Christmas Day in a dumpster...you never know what your gonna actually be served or how rancid the food will be. What happened?!? You seem to lack the passion you once had for your livelyhood.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1

Wow haven't been to this restaurant in a while but it sure has gone down hill. There were only two other tables besides us. We ordered two appetizers and two entrees. All of the food came out at once like the kitchen is so backed up. So while I'm trying to eat my appetizer, my entree is sitting there getting cold. Huge pet peeve of mine. The food had changed. You can tell it had been thrown together as fast as possible. It came looking like someone had started eating it from the kitchen. The dishes are all melamine now so don't count on your food remaining even warm to the end of your meal. Such a let down. I only have it two starts because it is just barely a step above Panda Express... BARELY. I'm sure it will get there quickly. What a shame. SMH

So Mongolian beef was one of my favorite dishes from there. The only issue is consistency. Sometimes it was great. Sometimes it was not that great. Apparently someone at headquarters decided that a reduction in business was because the price it’s not it’s because of consistency would I pay more for Mongolian beef if it’s prepared, right, yes easily 50% more so now they brought in a chef and come up with new dishes that are more affordable. They put disgusting carrots in their fried rice. Thank you for ruining one of my favorite restaurants. You don’t understand your niche in the restaurant business, you’re higher end, quit trying to be bargain.
Service
Take out
Meal type
Lunch
Price per person
$30–50

This was the nastiest overpriced food I’ve ever had. The bowl was filled with rice and about 5 pieces of chicken, more like little slimy pieces of scraps. Chicken had a funny taste to eat, each meal we purchased was left on the table that’s how bad it was. The space where they keep the soy sauce and chili sauce looks like it hasn’t been wiped down in quite some time. I would rather eat Panda Express for better quality than what they served. Restaurant was dirty and bathrooms were not clean. Save your money and chose a better place.
Service
Dine in
Meal type
Lunch
Price per person
$10–20

Poor service. Had a small order for curbside pickup. Texted the number to let them know I was there. Ignored for 13 minutes. Had to call. Couldn't locate the order. Offered the order number, just wanted my name. He said there were no orders with that name. He asked what was in the order, I told him. He then found it. Brought it out. I said thank you. He ignored me. Noticed I did not get the side of sauce I ordered. Had to call again. Brought it out, I said thank you, he said nothing and walked away. Customer service bad
Food: 5
Service: 2
Atmosphere: 2

I had been sick and couldn't eat for two days. When I was finally better I wanted Pad Thai that I usually get at the Coronado location. I ordered extra sauce on the side. They put none on the food and gave me soy sauce instead of the sauce they actually use which I proceeded to pour on the entire dish and ruined it. They didn't add peanuts or the extra egg I ordered either. I basically paid $15 for dry noodles and 4oz of chicken. Trash. I'll never ever eat or order from there again.

We love the gluten free from Pei Wei!! So yummy and with all their great email promotions it is a good deal too! I enjoy the peiwei original chicken, can be a bit spicy but usually it's just right. Wish they would bring back the gluten free sweet and sour chicken though!!
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 4
Dietary restrictions
Excellent gluten free options!!!

HORRIBLE HORRIBLE service. I called to place an order for carry out tonight. They answered the phone and placed me on hold. After sitting on hold for 32 minutes I hung up. I guess I will never know how good or bad this food is because they will never get my business. If management reads this review… You need to train your people to at least check on the person on hold… Just horrible.
Service
Take out
Price per person
$100+
Service: 1

I ordered kung pao only because of the peanuts and the fact it’s always spicy not this time. No peanuts and no chili flakes or spicy added at all. Very bland. Steak was good that’s about it. Plate full of carrots and peas but not what I want. I spoke with a manager she came up with excuses but didn’t bother to exchange or credit.
Service
Take out
Meal type
Lunch
Price per person
$30–50

The best Pei Wei in town. The food here is consistently delicious. The other one is horrible . I don't know why when they're the same chain but the one in the uptown area is just terrible. We drive all the way to the other side of town to go to this one.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 3

Would give them zero stars if possible. We used to love Pei Weis but this was the worst food we have had in a long time. They served dry noodles and rice with no flavor. The main dishes were absolutely disgusting. The chili sauce on the shrimp was so thick and sweet that you couldn't eat it. What a waste of our money. What happened to the food we used to love?

I will never dine here again. The chicken meat for the firecracker chicken was riddled with gristle and just disgusting. On a Friday night there were only a few people dining here and I should have seen that as a red flag.
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 2
Atmosphere: 2

I didn't know about this hidden gem. I started coming here in late November 2022. The food is delicious. The main reason i keep coming back is the kindness of your cashier Yasmin. She is a hard worker and is very kind to all of your guests. I will continue to come. Thank you Yasmin for treating my family with such respect. You are the best!

We ordered Mongolian Steak and Kung pow steak through door dash. Gave us Kung pow shrimp instead and steak was so overcooked. Called and reordered went and picked up. Order was correct, but steak was still way overcooked.
Service
Take out
Meal type
Dinner
Price per person
$20–30
Food: 1
Service: 3

The food tastes good and was prepared quickly. Conveniently accept ApplePay. The temperature inside the restaurant is on a lower side so dress warm if planning to dine in
Service
Dine in
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5

Date night completely ruined this food was so nasty tasing. We both had the teriyaki with fried rice and it had a bitter taste and smelled like it was old.. idk how to explain it but. I tried best because we on a date but I couldn't do it he tried.. More

Pei Wei is great Chinese food fast. The soups are phenomenal. There’s options for rice and creative protein combinations to build your dish. Or oldie but goodie stables available to please your palate. Don’t the skip the starters! They’re just as tasty.

For the good, the food was excellent. For the bad we sat down after paying and watched the restaurant empty out including people that came in before us. No one would come and tell us what the delay was turns out they didn't have any broccoli cooked?

We came to Pei Wei expecting the same great service we usually get, but that wasn’t the case. Almost all of the tables were dirty with dishes and food. The guy who took our order gave my wife attitude while we were ordering and I watched as

Super slow service. They were not very busy inside and took 30mins to get my food. I had to go up to the front to ask if they had forgotten about my order. Then I get my order and it is incorrect. Also what happened to their portion sizes?

Food wasn’t the best. Two cooks were professional in their uniform doing their job, then you have this other guy wearing a hoodie with a hat backwards. He was constantly touching his phone then goes to fix food without washing his hands….

Pei Wei’s has been mine and my family’s favorite place to eat for years and years. Todays visit will be my last. The last 4 times I have come I keep giving it another chance, hoping because of COVID or other reasons it has been lacking or

The place was filthy, seats torn, tables were sticky and you can clearly see the dirt and grime throughout the restaurant. The staff didn’t care if they had customers or not in fact we felt like we were taking them away from their screen

This is one of our go to places for food in the area usually good but they have their days where it is not so good. Last order was a mess and just all around not good. I didn’t think it could be topped until last night. Food was ordered

I’ve been eating here for years, but tonight we ordered PeiWei for delivery and it was probably the worst food I’ve had in a very long time. We ordered Orange Chicken and Mongolian Chicken. What we got was plain boiled chicken and plain

I used to love Pei Wei, especially their beef and broccoli smothered in their yummy sauce. But I was there today and they no longer serve it with the sauce. It was very dry and bland. No flavor whatsoever. I gave the dry meat to my dog

Don't let the online order time fool you. It might be much longer. Our 15 minute order turned out to be about 40 so we inhaled our food to get my kid to her performance. Call it instead so they can give you the real ETA. Staff seemed

The food took forever. It was swimming in the sauces. The egg noodles look like they were from the bottom of a bag. When we did get the food we had asked for some hot mustard and chili oil and he never returned with it. Just awful.

Literally was just served this at Pei Wei. Really breaks my heart. I use to love Pei Wei and would eat here weekly. This photo was taken right when I received my food. I did say no veg but wow..never coming back!

I ordered the Teriyaki chicken. The chicken was tough and hard to chew. Not one tender bite. It was sliced thin and hard to bite through. Left most of it on the plate. It’s usually really good here, not today.

Ordered online, food was cold. I arrived early to pick it up. Quality so,so.
Service
Take out
Meal type
Lunch
Price per person
$20–30
Food: 3
Service: 2
Atmosphere: 4

Their $50 family deal is almost entirely rice. I feel swindled. Not even one serving each of the entrees. Don't get delivery.
Service
Delivery
Meal type
Dinner
Price per person
$30–50

Great for fast food. Sushi wasn't fantastic, but the kids plates are big and more than enough for the money and appetite. Teriyaki chicken was great and the veggies were deliciously fresh.

Jasmin is a friendly staff. Good service and good food.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5

The food was good and the service was good. Better than the recent times I have gone. I still don't like that they have gotten rid of beer and wine. But overall not a bad experience.

Horrible experience. Tofu was burnt and dry like beef jerky, dripping in watery sauce. The poor staff was completely overwhelmed, everything was sticky.

The new cauliflower fried rice with chicken is light, but filling, gluten-free goodness.