This review is mostly about the the grooming section because I think it's important if you're planning on taking your dog there. This is the only place I used to go (for food, treats and grooming) when I got my dog 3 years ago. Staff were helpful and knowledgeable and the training classes were excellent. The grooming was also great service. After about a year I started noticing that my JRT would come from grooming in a zombie like state for at least the next 24 hours. She would sleep and sleep and sleep and just seemed so lethargic. One day she didn't even wake up to eat dinner. I asked if they gave her anything and they denied it but I don't believe it. I kept going because she would always seem happy to go and I felt they did a good job. But she kept coming back so listless and sleepy. Then 2 things happened that were the last straw. The first is that they started pushing tips too heavily, in my opinion. It was always awkward because I tipped already but now it was being shoved down my throat. The other thing that happened was that it started seeming impossible to get an appointment. They were always 'booked up' (even though they never looked it). As for the rest of the store, it grew increasingly difficult to get any help form someone who was knowledgeable and actually cared. I took my business to Petco and have been very happy since then.

Earlier in the day we went to a different Pet store to but 2 glow fish. Not long after we got home they unfortunately died. We decided to go to Petsmart this time to buy more fish. Due to the expense, we decided on getting 2 goldfish. It was 6:45pm when we arrived at Petsmart. There was a worker at the aquatics Dept and a hand made sign that said due to short staffed they stop selling fish at 5pm. I kindly asked the man if there was anyway we could purchase just 2 goldfish. He said no. I went to the manager on duty and ask him if there was anyway we could just get 2 small goldfish. This task would literally only take 1 minute, if that, but he said no and they were closing in 15 minutes. I explained to him the situation and again asked and stated it would only take 1 minute. He flat out refused! I will definitely be taking my business to only Petco from now on!!!

Chronically under staffed. I’ve been going to this location several times for over a year due to it being by HEB, but pretty much every time I go in - no matter the time of day - barely anyone is around to help me. On top of that, most other PetsMart locations in the immediate area don’t carry male hamsters so I drove to this one from Webster despite there being a PetsMart IN Webster. I asked for help, was told it would be “a minute”, waited more than ten, couldn’t find anyone to give me an update on it, and gave up and left and went to Petco where I was in and out with a hamster in less than 10 minutes (and on top of that had hamsters available to adopt instead of buy). I think I’m finally giving up on this PetsMart location. It’s very frustrating and I know it’s not necessarily the employee’s faults, but they seem always short people and it’s a problem.

Personally I drive out of my way to have my dog groomed here. I pass up at least 2 different petsmarts locations. I specifically look for places that I feel will treat my dog like they're own at least. So when the groomer I liked stopped working there I was hesitant... Felt a little untrustworthy leaving my dog without that groomer but after picking up my dog from his grooming appointment, Spencer did am unbelievable job. Like ive literally never seen my dogs coat looking that great! Ugh I wish my dog would never get dirty but anyway, she was amazing! Besides the customer service for my bill. She seemed to Care and mean genuinely Care. I plan on specifically booking my dogs next grooming appointment with her. Spencer thank you so much!

This is the best pets store I’ve been to. The staff is very helpful and knowledgeable. Unlike the other Petsmart in the area they actually take the time to help you out with all your needs. The dog trainer AT Is extremely helpful with all my pups needs. I’m taking another class here. Everyone is so helpful and I get a great experience. The store is very clean and they will help you get low prices and help you with food details with your dogs food. I even started buying fish here because they seem very healthy and the tanks are very clean. I adopted my new puppy and they even gave me a half hour free Private training. If you got a new dog this is where you need to come.

I was THAT costumer, about a month ago. I walked in 20 minutes to close. Thankfully, I knew exactly what I needed, and quickly headed to the cat section. An employee was cleaning in the aisle, and they turned and looked at me and along if I needed help finding anything. I thanked him, but I had already found what I needed. The employee that checked me out looked tired, as is normal at the end of the shift, but she was very polite and asked me if if found everything I needed. Just wanted to say thank you for not treating me like a leper for showing up so close to closing time! My cat may hate me a little more, but he's a cat. And at least now he smells like lavender!

I have taken my dog here once for the grooming salon to get a bath and brush/nail trim etc. First time was a great experience! Took her back again for the same service and was very disappointed. When i picked her up she didn’t even smell good, she smelt musty like and she was still damp so they didn’t even blow dry her all the way. Her nails were barely trimmed which i was also disappointed with since her nails were fairly long and was in need of a good trim. Wasn’t expecting the second time around to be this bad since i had a great experience the first time. I will not be bringing her back because it’s a waste of money to not even get the complete service done.

The worse grooming service that I EVER experience in my entire life.i usually take care of my dog but i wanted to Treat him today for a groomin..(professional one...supposed to) a I payed extra for "EXTRA STUFF" Like they called it.. when they supposed to clean my pet ears and brush teeth... (when clean ears supposed to be part of the bath)..payed over $60 my dog ears were nasty exact like before..I do a WAYYY better job home..also still can't explain how a dog get a bath dry ears clean and teeth brush in 15 min...still a mystery to me! Don't even waste your time or money especially if who serve your dog is a short black hair girl...

Had scheduled grooming for my cocker spaniel today and from the very get go horrible service. Lady at the grooming counter didnt even acknowledge me. She went back and called another lady to help me out. Once the second lady was helping me out I told her to keep the cocker skirt and just shave the upper part with blade #7. Two hours later I get called my dog is ready. And come to find out the lady completely shaved my baby 7 all around. It took my husband and I a while to grow his hair out just to have his skirt cut in a matter of two hours. First and last time taking him to this location.

Disappointed once again with the grooming salon. Since we don't go very often and my dog is a rescue "mutt" which doesn't have a "standard" cut, I called the salon after I drove off to make sure they knew how I wanted her trimmed. I asked them NOT to cut her cute, fluffy tail and they said they wouldn't. They didn't before and assured me they had notes on what was done before. Well, when I picked her up it was obvious her tail had been trimmed and her face was cut WAY TOO SHORT, no cute beard! The rest of her coat didn't look even. BAD, BAD JOB@ Sorry I tipped them, won't do THAT again.

This is our go to place for stocking supplies for our doggo Simba! We have been going there since Simba was a little puppy. Their dog training sessions are amazing. We enrolled in their beginner to advanced program and it really helped our dog focus his energy into learning and training. Ethan their trainer is so patient and is so good at his work. Highly recommend. Apart from the trainings, we also love their grooming services. Simba always gets groomed every year before Christmas! Everyone is just so friendly and welcoming. Happy we have one close by!

Took my puppy for a grooming appointment only to be turned away over their 4 month old puppies needing rabies vaccination policy. I’ve worked with dogs for 8 years and own 5. We’re very aware of vaccination schedules. She isn’t officially 4 months old until tomorrow and her vet wouldn’t vaccinate before then (they wanted to wait until 6 months however I really didn’t think that her being barely 4 months would be an issue today). So you can’t make “exceptions” since she can’t get vaccinated until this week anyway? What a waste of my time.

I was looking for Feliway to help catch stray cats. I was also looking for dog cough medicine. Neither one could be found. I had to walk up to the cashier for help. They keep it all locked in a cabinet. They were out of dog medicine. I showed the internet picture of the Feliway that I wanted. I was lucky, I guess. After getting home I realized she sold me the wrong product form which i couldn't use. That will be returned. Not pleased with me visit.

Terrible service the managers do not have any keys to open the display cases Manager Tiffany was no help at all and didn't even leave her office to help me and had her employee talk to me this is twice I've been back and this manager Tiffany still doesn't have any keys that's lack of caring.i told the employee this wasn't good and she gave me a very upset sarcastic look UPDATE. WENT TO PETSMART ON FAIRMONT WONDERFUL SERVICE GREAT MANAGERS

Honestly don’t know if it was that we came a lilttle before they closed but the lady that rang us up was so rude and annoyed and like if you don’t like your job then why do you work there don’t get it but definitely one of the reasons I go to petco more they’re way more nice awesome caring about they’re customers and the puppies really recommend petco more then PetSmart did go to petco because they closed and my baby puppy needed her food

This place has the most horrible customer service, I tried to take my dog there to get a cut, and they’re were very rude and trying to force me to shave my yorkie poo all the way completely down to a zero. I had asked them to politely not cut his tail or ears and they tried to charge more and wanted to shave his tail and ear hair anyway. Just rude customer service and rude people period!! Lost my business for good, MEVER GOING BACK!!!!

Everytime I come to this store the staff really make sure to make your visit special. I prefer this store more than any other. You walk in and they great you and your prey with a smile. They will not hesitate to stop and help you at any time and they make sure you feel welcome while doing so! This store in particular deserves more than 5 stars! I would travel an hour just to come to this one store! They are great!

I really love to get supplies here for my two guinea pigs and leopard gecko, but they many things wrong. About 90% of the care tips these employees give you about the pets they sell are INCORRECT. Please DO NOT buy animals from here or any big chain pet store because they do not provide these animals with the proper care. Do your own research about an animal before adopting it! (youtube or small pet care websites)

This place is hit or miss. None of the employees are wearing face masks which is inconsiderate of customers considering the area has a lot of new covid cases. Had to wait for at least 5 minutes at the register before an employees came to check people out and by then a long line had formed. On the other hand, they discounted something I was buying because the online price did not match the in store price.

As far as prices go, this place is pretty good. Their livestock in the fish department is hit or miss but you can luck out and get some cool corals and fish if you get there at the right time. They run copper in their system so make sure you dont mix the water. I've found some expensive drags here for really cheap also. The dry goods arnt bad either. It's one of the places I make my rounds to.

Zack is a great awsomer groomer.My dogie is very nervous and scared but he loves to go see Zack on a monthly basis.We followed Zack do to his awsome care with our dog.Shorty will not go to any one else.We have had nothing but very professional help at this location.All personal always speaks and ask if their is anything they can help with.You have a great staff and very caring people here.

Tried their grooming today for the first time. Super friendly staff and worked us in within 30 min. Which was great. They seemed super busy. Took 2-1/2 hours - but no problem. The reason not 4 or 5 stars is my dog’s ears were still dirty. Like, maybe, forgot or skipped accidentally. Never had problem like this with other groomer. Don’t think we will be going back here, unfortunately.

Love this store Miranda is a doll. Gave me amazing tips to help with my dogs separation anxiety. I’m glad y’all found someone as useful as she is. The only issue I had with my visit was the lack of other employees. Not sure if it’s because the location, but she was the only person I saw working my visit here. I had to cut our conversation short because 3 other customers needed help.

I bring our little one here very often the employees are friendly and knowledgeable. And the grooming salon has friendly and skilled groomers. They remembered Nebula by name at the 2nd visit. Update: We still bring Nebula here to get groomed. Spencer is wonderful with her and she loves coming to see Spencer. Everyone here is friendly and they truly care about your pet.

Four associates standing around talking to each other while there is a line of 5 people isn't a great idea. Also if you're required to wear a mask walking in, why aren't your employees wearing them? Also keep up with your dead fish. People come in frequently on the weekends to adopt, and you've got 15 plus dead fish in your tanks during business hours...

Placed an online order. Staff was ready to retrieve it when I arrived. They did it quickly and completed my transaction in minutes. The store was spacious and clean. The aisles we're much better organized than other PetSmart locations I've been to before. This location is a little out of the way for me but I would drive the extra time for this store.

Clean, close by, and friendly service. I go here to get my dog's food, treats, and sweaters. There are quite a variety of food to choose from whether you are buying for your cat, dog, parrot, or snake. They now also have a cat adoption center with some of the cutest cats I have ever seen, so if you are looking visit your local PetSmart!

We took our YorkiePoo here to be groomed yesterday. Upon picking him up, his hair was cut uneven and the groomer informed us she accidentally clipped one of his nails too short, causing it to bleed. She left this detail out until AFTER we paid. He is now limping and appears to be in pain. Do your pet a favor and take them elsewhere.

I'm super disappointed with the grooming service , I was told that I had literally drug my female pup to get her hair cut , so I took her to the vet and get her pill just to get it done for the employee to refuse to cut because she was under sedation , I was only doing what they advised and they refused to groom her .

I was having trouble with a reptile I recently bought. When I went back to see what I could do to help my pet be more comfortable, the “manager” was just rude. She accused us of being neglectful towards my pet. If I didn’t care about my animals then I wouldn’t be asking for their help. Very unprofessional of her

Went here because no other petsmarts (or petcos) in the area had green tree frogs in stock. I didn't get his name, but the reptile specialist was super nice and helpful with purchasing my frog. The store itself was super clean and looked amazing, I would definitely go out of my way to come here again!

There was a huge storm and I ran into the store, soaking wet- I realized that I came in without a mask and it is required. The cashier got an extra mask for me instead of making me leave in the rain. I was so appreciative!! I didn’t get his name but very much appreciate the extra customer service!!

I have given Petsmarts grooming more than one chance. However, for the price, the quality of grooming is sub-par. They left long hairs, her ears are uneven and still unclean. I went back to ask them to fix her ears and they tried. ...I will not be returning. For $87 my puppy should look brand new.

Wow! That is a big deal for me to say about anywhere. Went in this store for the 1st time in over a yr. I was looking for a specialty food item. The clerk was extremely knowledgeable and I was blown away by the significant amount and variety they had. I am making this my go to store, once again!

I just left the store and all I can say is clean organize this place is awesome. 2-15-23 The ladies were all nice and polite very professional some other stores could learn from this team in this store. My cashier was very professional and Courteous her cashier number is 724924. Thank you

I find the people here quite versed in animal needs including reptiles. The wait time for crickets for those of us who have lizards is every Tuesday as I was told. Polite and courteous people work there so seeking anything is not a hassle. Only wish they had scorpions and or taurantulas.

Took my golden retriever in for a bath. Questioning if they actually gave her a bath after getting her home. She doesn't smell any better than before I took her for her bath. I won't be bringing her back to the grooming salon. I'll spend the extra money and go somewhere else.

I just love this PetsMart! It is WONDERFUL!! I normally go to the one on Spencer Highway, and began going to the one located by the Reserve Housing Area. This store is so clean, organized, fully stocked and the personnel are so helpful and thorough. Great Store, thank you!

Grooming took almost twice the usual time (instead of 2 hours, it took 4). However, my dog looked AMAZING when I picked her up. Not enough clothing, everything was Halloween, but found a really cute new collar. Staff was extremely polite, and professional.

Customer service was SUPERB !! Didn't know Anything about goldfish or beta fish... Nuthin'.....young man was excellent....led me thru whole process of buying birthday present (beta, fish bowl, etc.) for my only grandson, Omar ... Big 10 years old ... …

Enjoyed this sweet green cheeked conure. Whoever takes care of this particular bird has given it so much love. If I could afford that baby I would. ...just the off chance that I'd get lucky with help to get this baby my cashapp handle is: $keekeepirate333

My two granddaughters adopted 2 cats so the kitties had their first shopping trip inside to find treats food and water dishes ! We saw the snakes and some pretty birds it was fun. The store was very clean and the employees were very helpful! …

First time taking our dog to be groomed at this location. Zac did an awesome job and our dog looked great. I use to go to the Fairmont location but they always did something wrong or I'd have to go back. Will definitely be returning to this location.

The groomers here are the best! Very friendly and caring towards the dogs, no matter the dog’s temperament. They know all the dogs by name and treat them like their own. They were so nice to my girlfriend’s springer spaniel that we always go to them.

The store personnel is always friendly and quick to deliver my order curbside. The problem is the app. There is no "I'm Here" button on my app, so I always have to call the store. It works, but it's a pain. But the store personnel are great.

You pretty much have to be self-sufficient to shop here. While they do have all of the supplies I need for my pet, the staff was rather put off by any questions on the products and services offered. It was like you were wasting their time.

The condition of the betta fish is absolutely DEPLORABLE. I don’t feel joy looking at these fish in CUPS. They are living beings and deserve the best life possible. I saw a few of them in there that had swollen bellies and just looked in

I used to take my dog to bay area location but this store is a game changer. I love the salon service and the Trainer is amazing. They help out with all my needs. This is the cleanest petsmart I've been to and great selection of dog food.

Love this PetSmarts location! The store is always clean and employees have always been really nice. PetSmarts also has a great rewards program that help save money. There are also adoptable pets here that are from local near by shelters.

Wow, you've gotta give these guys a big thumbs up. I was really impressed with their selection. I'm not a big fish person but they had the knowledge and information to help me make the best decision for my tank. I highly recommend!

Megan has been my dog's groomer for years. She is a great groomer. She looks for signs of potential health issues and informs me of growths that are getting larger or even joint pains. She is very caring and loving towards my dog.

Booked an grooming appointment today and was NEVER greeted waited 20 minutes by the check in desk after I had to get one of front cashiers to let them know I was waiting. Complete disregard of my time. WILL NOT BE GOING BACK.

Great location. You don't see a lot of really young people actually enjoying their job but they have a dude here that actually seems enthusiastic. I plan on stealing him as an employee as soon as a spot in my company opens.

This store is new and animal rescue friendly! There are cats available for adoption all the time and dogs there on some Saturdays from Friends of League City animal shelter. Adopt don't buy while homeless pets die!

I go over to this petsmart 4 times a week to just walk around and everyone is super nice. My kids have named 6 hamsters and 2 Guinea pigs. This snake though is so pretty. It is still there and ready for adoption.

I love this petsmart store! Having this store in my neighborhood, has saved me having to go over by the mall. I do not like the crowds and whatnot! This store always has everything I need for my cats, etc.

They dont even want to groom a malamute ater telling them i have given my dog a prescribed medication for him being hyper to calm him down. They say its so called policy which they never show the policy.

Helpful and good selection. If buying a pet particularly an exotic of any sort, you should do your own research and not completely rely on the advice given in store . It's good, but not always perfect.

Super nice people! They took extra time to help me get my new puppy everything she needed. They even stayed past closing time to make sure I understood what to do with my husband's "surprise" gift.

Rude curbside service. Approaching my car rolled eyes, shaking her head. I told her I am sorry if I upset her to which she did not respond. Don’t need attitude when spending over $80 somewhere.

They throw away way too much pet food and cut open the bags, pouring out the contents so no one can use it. This covid pandemic is causing hard times and some can't afford pet food otherwise!

This store was very clean and easy to find what I was looking for. I requested assistance and was well taken care of by the worker that was there. I recommend this PerSmart to others.

I am impressed with the greeting you receive as you walk through the door. All of the groomers are so kind and my Bentley loves them all. Meghan and Zach are his favorite groomers.

How about crickets here multiple times I'm pretty good at keeping crickets alive for my lizards but it seems every time I buy from this Petco they die really fast

Only issue was the person machine cleaning the floors while the store was open...id presume this is normally a task that should be done before or after hours ...

One of the only shops in the area that has this excellent product. Friendly staff. I wish they carried Victor's dig food do I could buy all my dog's needs here

Super friendly staff. They're even nice when they know you aren't buying anything. (I took my 4 yr old just to look at the reptiles, rodents, fish and birds.)

Super friendly staff. Great selection. Not nearly as crowded with customers like the bw 8 Fairmont location. Well worth the extra few mile drive. Recommended

The entire time I was there all I heard was the staff gossip and no one ever asked if I needed help. I didn't find anything what I was looking for so I left

This place is HORRIBLE! I needed a coat and a sweater for my little Yorkie and they didn’t have anything! Hugely disappointing and a big waste of time.

They have perfect customer service and great fish I recommend this pet smart and also they have great fish we are going to go viral on YouTube

Very helpful.. happy greetings received by staff.. items easily found and very clean.. great grooming..wished they had Veterinarian on stuff.

The nicest Petsmart around. Very clean and well stocked. Very friendly and helpful staff. We will be coming to this location from now on.

I wish they were cheaper. The staff is hit and miss but they are a convenient location and I love their adoption events and kitty condos.

After a sour experience with Petco I was able to make Banjo an appointment here and they were so good to him and he came out so clean!!!

This pet store does really well at taking care of the fish tanks. We enjoyed looking at everything and talking to the team members. :)

Staff at thos particular location is always great. I would have given it 5 stars, but it seems like the prices go up each time.

Always helpful and great customer service. The organization is also a plus makes it easy to look around and find what's needed

Love the staff an how they only carry good brands of dog treats an they aren't harmful to my dogs I will always be a customer

Get store to buy things for your let's. Best of all you get to price match online and they honor the price from petsmart.com.

I like that's it's new. I like that they have me discount. I don't like that the dog wash situation is behind closed doors.

Love the location, I don't have to deal with Bay Area or Fairmont traffic. Good selection of products and it's clean.

The way the have the new stores set up are nice, I really like te finishes. The grooming salon is really nice too.

I love this PetSmart! The staff is always so friendly and helpful to all of my family, especially my fur baby!

An hour to fill my order. Picked up inside; clerk was smiling and friendly. Definitely will shop there again.

Super people, friendly and very professional. They did a great job with my new dog. I really appreciate them.

No complaints. Staff were friendly, store was clean and they had what I needed. They also have curb service

Very friendly staff. Store is clean and doesn't smell bad. 14 day return policy gives you piece of mind.

Went in to get filters for my pump on fish tank. They had 1 package left. Clean store friendly employees

We love this store. Lots of options for pets. Clean, friendly and they're always stocked in supplies.

Friendly staff, they always have what I need in stock. The new location is more convenient than ever.

Clear Lake Pet Smart is the best well stocked pet store in the area!!! Great Customer Service too!!!

We use the grooming center for a very large goldendoodle! He loves it here & he always looks great!

The staff was very nice and helpful especially the young lady who helped me with getting cat toys

Courteous staff and awesome deals! Love that they will honor online dog food prices at the store

They usually have what I'm looking for and the prices are reasonable. Good parking, easy access.

Excellent customer service from knowledgeable people! Hanna helped us with our purchase today!

Convenient location. Never crowded. Employees are always around and happy to assist or advise.

Grooming place was dirty...customer service was below average..I was really disappointed..

Nice Petsmart. This place was nice and clean and the employees were polite and helpful.