BUYER BEWARE! I write this review specifically in regards to some sheisty business they've got going on. They had some good products and nice people, but I won't be shopping here again after my experience. I got 4 items - dog food, dog litter bags, a new tag for my dog, and dog shampoo. I always note prices when I'm buying, but I almost didn't catch that I was overcharged for 3 out of 4 of my items. It was subtle... a dollar more on dog food. A dollar more on litter bags. 50 cents more on the dog tag. Such small amounts that it would be easy for people not to notice. I happened to look at my receipt going out to the parking lot and noticed that 3 of the 4 items had come up at a higher price when scanned. I went back in, took pictures of each of the items, and showed the clerk. She dispassionately checked off the receipt like she'd done this before and refunded my money. I explained it wasn't about the small amount of money, but it was about the principle. I asked if she wanted to keep my receipt to show management so they could update their prices in the system, so this wouldn't happent to others. She said, "Oh no... that's okay." Kinda scandalous! I can see this happening to customers here and there, all day long. Not enough for them to notice, or even if they do, by the time they notice they are home and aren't going to drive back for a couple bucks. That happens to 100 people every day? You've got a few hundred extra. That happens over a month, over a year? You've got thousand of dollars in extra revenue generated for moderate "overages". Again, buyer beware. Check your receipts, or better yet.... just steer clear.

I really feel like this store has the best selection of any of three pet supply stores within a half mile radius. We have a lot of choices but this store is my choice! The people that work there are always friendly and helpful. I recently adopted an 8-week-old puppy. Stopped by the store to buy all of the necessities and some of the not so necessary for my new fur baby. One of the young women in the store took the time to introduce me to their puppy coupon book. It has tons of coupons, it does cost you 20 bucks but I saved $25 using coupons from it on that very first visit. They carry all of the premium quality brands of pet food, dry and wet. Some of the median level brands that are always a better price. Whatever you choose to feed your pet, they have it. Their selection of leashes and harnesses is the best of the three stores in the area. Their toy selection as well as treat selection is also the best. I come here quite a lot to fill door dash orders for customers, so I am an expert telling you this is a great store! In addition to the usual pet supplies. They also have a pet hotel, pet hospital and pet grooming facility in the store. Check the website listed in this maps listing to get more details on pricing on those services.

Never again at this Pet hotel. The staff is completely incompetent and do not know how to take care of cats. My cat was boarded and he has paw caps on the front and they kept saying that they couldn’t take care of him because they were scared of him and couldn’t give him his food. Now we are out of town on vacation and had actually dropped him off a day before we left. But we didn’t hear from them until two days later telling us we needed to pick him up because they didn’t know how to take care of him. I have lost all trust in them. Almost ruined my vacation because I was so worried about my cat. I had somebody from Rover pick him up and take him home because I didn’t trust that they could take care of him. This cat is a ragdoll. The sweetest cat ever and they can’t figure it out?? The Rover sitter didn’t understand why they were having so many issues with him as he’s been doing great with her. I feel so guilty for leaving my cat there. He looked so sad when he dropped him off.

My kid wanted to get a fish as a present to his mom. So he goes around and picks a $7.50 fish, the kind that sticks the wall and cleans the algae. The guy wouldn't sell us the fish because the tank we had was too small and didn't live up to the fish's standard of living. We went through a couple of more options that my kid was asking for and we kept hearing no. My son was getting very disappointed about the whole thing and since he is 5 he doesn't understand why he can't have it. I told my son hey this guy was being mean and doesn't like giving his fish away. When we were finally allowed to buy a fish the guy informs me this fish should last. I said what does that mean, 10 years? He replied, no maybe a few weeks. He walked away and i was really annoyed. For a few weeks (or less) sell me the 7 dollar fish. I generally like walking into this store but I can't handle when employees try to hold themselves above the customers. I do have Petco a couple of blocks away.

Bad experience Had Grooming appointment for my dog just before Christmas Made Online appointment a month ago For some weird reason This time they didn’t have Rabbies shot proof in their system which was there last time Grooming manager is not ready to accommodate anything Suggested her that we can go home and bring it And it was not acceptable Requested a new appointment in 2 or 4 days which was denied They should check all dogs who are coming for grooming and booked Online and alert them and ask them to bring the Rabbies proof along Not acceptable to tell the person to go back home after they are already there at the store Not Acceptable Policy Check the records and Call the customer before even if they have made Online appointment

This review is for the Pets Hotel. I have had my dog stay at many different pet hotels, Rovers, and PetSmart Pet hotels. This was definitely one of the best experiences I've had. The check in was lovely, they combed my dog to check for fleas and even checked his teeth. Other pets hotels did not do this. They we're very professional and kind to him when he was afraid to go back with them. I never had issues getting a hold of someone on the phone. When I picked my dog up he was completely normal and not panicked like he normally gets. Then they gave us a report card that told me if he was able to go to the bathroom normally, eat normally, and about his activities. I was so pleased! I will definitely use this PetSmart again.

WOW went in today looking for worms and crickets . Clueless of what or how, when ,or how much to feed a 3 month old bearded dragon . Let me tell you I found HAILEY she helped me , I would say so much , so helpful, all the info she gave me , about the worms the crickets. About my little guy “bearded dragon “ answered all my questions , and gave me tips , geez she was simply the best ! I wish other pet stores had more HAILEY’s , so kind and helpful ! Let me tell you I did not want to handle the crickets so she was so extra nice in handling the crickets and putting them in a container I purchased wow. BEST CUSTOMER SERVICE I HAVE SEEN N GOT IN A PET STORE !!! Thank you HAILEY

I was skeptical the first time I brought my pit-bull here. This was back of March of this year, 2021. It was first her and I had ever been apart. I think back now it was a lot more difficult for me to leave my dog in boarding for 2 nights than it was for my dog. I think she had a blast. My dog is friendly. Maybe overly friendly. The services here are good and the staff is helpful and nice. This will be my second time using them this coming weekend 8/20. All of my interactions leading up to the reservation and down to pick up was very smooth, and the transition was effortless due to knowledge of their staff. I recommend this place, the prices are totally reasonable compared to other places.

1. A printed sign states buy 1 Litter and get a 2nd at 25% off. It didn't state which cat litter brand so I had to go around the store to get confirmation. 2. PetSmart Purina Tidy Cat Light Weight Litter 17.5 lbs unit is way too expensive. 3. Checkout at Almaden PetSmart has only one person checking out customers when there is a long line with 3 other registers unoccupied. Finally another checkout stand will open after waiting too long on the original line. 4. See item 3 above: Why in the world PetSmart wouldn't keep at least 2 registers open on the weekend is beyond me. Somebody should look at Trader Joe's or Costco and see how those organizations get their customers checked out pronto.

I actually was there to take my dog for a visit to Banfield hospital. They have a remarkable staff there. The people are so friendly and helpful and so kind. The vet took her time with me today. Explaining everything and every option. I have their best Wellness Plan as my dog is older now. I’m so grateful for the wonderful plan. I never have to worry anymore about taking my dog in for anything because all visits are covered. Today she was there because she had a seizure. Because she is insured, my cost today was zero. She had X-rays that were quite expensive if I had to pay. Last year the insurance paid for a heart study.

Very nice but your prices are going sky high. Unaffordable grooming prices and can no longer go to doggie day camp. Raising prices a dollar or two is very understandable in these times. But raising prices $8 and more is unconscionable an unfair especially since you took your coupons away and raising prices on everything else. Emily and I are going to miss the good old days 10 years ago I loved coming to PetSmart I started her in your classes, looked forward to the grooming coupons and attending doggie Day Camp 2 times per week. Goodbye and farewell, from Miss Emily Rose and her now senior owner.

The associate helping at checkout and return was very nice and helpful, that's why I gave the 3 stars. Besides that, other things weren't as good. First of all the store smells really bad of animal waste not cleaned up. Next, I saw there is a pet hotel inside so I wanted to ask about how it works, pricing etc. One associate came out and said she doesn't know much so she'll get the manager. So I waited and waited, other associates came out to the counter but just ignored me. After about 15 minutes or so, I left. It wouldn't be a good choice anyway because I would be concern about cleanliness.

We bring our 3 babies here frequently for both day camp and boarding. The staff are very friendly and always very professional. A shout out to the manager, Heather Rand, who we've established a great relationship with! We trust her and her team! They have never let us down and our dogs love them all! Trust is a hard thing to establish when it comes to leaving your most precious companions with strangers. But, I must say, we don't worry a bit when we drop our babies off at this Pets Hotel. We would highly recommend them!

Worst Pet smart in the City of San Jose, why shop at a place where you get ignored when trying to simply chose a fish. EDGAR on the management side is the rudest most racist person in the store. I was being mistreated under all circumstances. I’ll love to take over your job. He must be humbled please Petsmart listen to my words. He is the guy who is quite tall and colored hair. Most of all his attitude once he speaks to anyone he is sad and miserable. Thank you for reading this message please share!

This is my favorite pet store; and yes I've been to them all. Lots of sales and they always have the product I need. Lines are short and move quickly. They are always raising money to help animals, which is close and dear to my heart. Store is always well stocked, clean, and organized. Lastly, it makes me heart smile to see doggies in the aisles picking out their own favorite treats and toys. But, I'm the only one that has a traveling snuggle muffin of a kitty with me.

The store has an amazing assortment of items, especially for reptiles. I would have given 5 stars if not for the rude employee who "helped" us and the cashiers who just kept ignoring us and walking away when we asked for help. They know very little and were not patient with even a couple with children that we saw which they were being very rude to as well. Would go back for the selection of items but almost don't want to because of the employees.

5 STARS!! For this amazing team of staff members at the PetSmart Hotel! They are wonderful in keeping their guest happy. My dog enjoyed the day camp and I appreciated the clean facility, the thoughtful care, the friendly smiles, warm greetings, and their thorough checks at check-in of their guest. Thank you for the quick report of my doggie's day at camp, and for accommodating her special food. You guys are wonderful!

I come here time to time for dog food which they always have in stock but overall cleanliness has gone down. Biggest letdown has to be their grooming. Although staff is nice, it’s a very slow check in process now, grooming area is messy and odor is unpleasant (I know it’s dog grooming but there is no airflow..at all). Also, my dog came home with fleas :(!!

My two boxers LOVE overnight and day camp. They stay frequently (2-8 days/month) and have made friends with the other pups. Most importantly though, my pups get excited every time we walk into the store and they are always happy to see the staff because they are happy to be there, I know that I can trust the staff.

First time for my Chica's grooming here in 8 years after my horrible experience with the The Plant grooming salon. Tabatha rocks. Chica never looked so good until now. Looking forward to bringing my Jego in a month or so. I'm sure Tabatha will make him look very good as well. Very rare nowadays.

We use the banfield vet here, groomers, and doggie daycare. They have been very sweet and acomodating to our dogs and even took our Jimmy when I was in labor with no reservation. Dog kennel is very safe and we've never had an issue with injury which was a problem we had at a previous kennel.

The 2Two Associate Ladies were Nice, Helpful, and Pleasant ; i also saw 2Two Young Men Collecting carts outside. i was There to find a Harness for My Wife's Dog. i Selected One which We Hope will Prove Out, Before 30 Days? Best Regards, asr FONZIE Alfonso S. Rodriguez Jr …

ALL of the staff here is ALWAYS AMAZING! We have been coming here for grooming for many years! Three pets - never an issue! I don’t know why anyone would post a bad review - unless they were confused about location ‍♀️‍♀️ They are busy - always so plan ahead! …

Quick stop up pick up cat litter. Very clean and organized store with knowledgeable and helpful staff. Looked like plenty of inventory and plenty of choices for your pets. Food, grooming, clothing, accessories, toys and everything you can think of and more for your pets.

Ashley was super helpful in selecting proper sized hides and humid hides for my large ball python. very friendly! I definitely walked away with more than I originally came for, but my snake's enclosure is looking great and i can tell my snake enjoys the new decor.

Very friendly staff. They greeted me when I came in. I ordered online and the product was accessible immediately. I needed some extra stuff for my dog. The staff member walked me to the product, and took the time to read the instructions to me.

3/24/18. Marie was an amazing help this morning. Very polite very nice lady. Just a great person all around. Dr. Brown did an amazing job with my puppy very gentle . And a huge help. Thank you everyone for all your help and and your concern.

I have a 5 month old puppy that has never been left alone and is not socialized yet. We had a week long vacation and were looking for a good hotel for her. I called around and so many places had so many rules and i started feeling anxious

The staff and doctors are always so friendly and caring. This is very important to the owners of every pet. They follow up to see how your pet is doing which allows the owners to feel comfortable with their services and want to come back.

I don't like the way this petco..well all petcos it seems treats their live food. I buy horned worms and crickets for my chameleons and they pre-box or pre-bag them when no ones shopping for them so they sit there all day or for days and

Maria from grooming is a superstar! Never in 8 years has my shih tzu Chien Po looked so good. I asked her for short face, short body, trimmed long tail, rounded paws, and asked her to leave his white chest tuft but trim it up to make it

Interesting a little bit of everything. Pet haven. A whole different world behind the doors. You to walk it to believe it. A different world, one I am not in to. I have even had a dog in 20 years. Now that is a loss. That' s my wife.

The hotel had very friendly staff. They matched the dogs for doggie day camp in size and temperment. Our dogs hadn't lost weight and seemed quite happy. They were very tired when they did get home. I highly recommend the hotel.

Took good care of my cat while I boarded him for 6 days. They contacted me before they do anything extra when my cat rejected medication. As we all know that nervousness can kill a cat. I am happy that they actually care.

I've had a dog for about a year now. I use the vet, the dog groomer, the training classes, twice the day care, and often I buy toys and food there. They are a good store and the people really seem to care about my dog.

I was finally able to get my dog groomed. PetSmart groomers are very good. The store has everything I need and the employees are very helpful. I was very unhappy with the vet area. I cancelled my insurance for my dog.

Lots of clearances. If you sign up, they send you coupons in your email. Staff has always been super helpful. Small operation, so mgr or assistant is usually nearby to answer questions. #1 store for my fur baby needs.

Good selection. Nice doggy day camp and "Hotel". Friendly staff. Not the cheapest place for animal food though. Online ordering is OK but never got a confirming email nor email advising my order was ready for pickup.

It's easy going the only issue we have is booking with the grooming a simple nail grind or trimming makes it seem like it's a tedious process that they want the next person to take care of but either way it's quick

One staff member stopped cashiering to help us with a fish tank and stand all the way to getting the product in the back and helping us check out and load tge oriduct in our truck. Very helpful and friendly!

I had to wait a while for an employee in the outside grooming area but the groomer was very good in explaining how they cut the dogs hair. They even put a bow in her hair, which I thought was a nice touch.

Cat section has 3 or so isles dedicated to high quality food. Staff helpful. No 5 star this time as they hadn't any cat grass available at the time, though they do stock seeds to grow your own

Good selection & friendly service. Some things are overpriced so I wouldn't say this is the best option to get pet supplies from but if you can't with for shipping, this is a good choice.

Their store brand Authority is a very good dog food. My dogs love it. I was looking for non grain free food for a sick puppy per our vet. Grain free is not the best thing for your pets.

Love this store, they have wonderful fish selection and very knowledgable staff. Every time we go there we have good experience. Will definitely come again to buy one more frog :)

People here are always friendly, including all the smaller services inside. There is always something my cat loves from there and I love that they let me carry her like a dog.

Thank you so much Edgar for your professional advice and expertise with my fluval 305 cannister filter It worked!!! the intake finally primed and is working fabulously …

Stefanie is a delight. And our girl comes home sparkling when she gets to spend the morning with this groomer. I highly recommend you request her for your k9 kiddo. …

Nice staff, difficult parking. Cart locked up while pushing bags of litter and crossing busy through affair. Stopped on a dime... wheel lock security. Jammed right wrist.

Normally buy fish from here and there’s about a 50/50 chance of the fish dying but quarantining and using general cure seems to decrease the likelihood of your fish dying

NEVER EVER GO TO PET SMART!!! THIS IS WHAT YOU GET WHEN YOU GO. MY FRIEND DOG WAS ABUSED AND SEE THE PICTURE AS PROOF THEY DO NOT CARE. SHE HASN'T EATEN IN TWO DAYS

It was cute that Petsmart had their own santa for Christmas. My dog Buddy, as cute as he is, just wasn't having it. LOL And by the way, pics with santa were free!

PetSmart as usual was very nice the floors are clean the aisles are clean have all kinds of good discounts right up front but they don't give out samples anymore

Brought my dog to doggy-day camp. Dogs are well supervised and any messes quickly cleaned up. I will visit again as the dogs are safe and well taken care of.

Employee let me inside at 8:00am. Let me shop for 15 min only to tell me they don’t open for another 30 min. Go elsewhere. Now I’m late for my dogs surgery

Very friendly team, I've been coming here for years, i love it. My pup loves it too. They also have santa Claus pics every year. I always take my dog.

I did the curbside pick-up, and I literally was there 5 minutes from the time I arrived. I will definitely do this from now on. Thank you Pet Smart

Sparse selection of litter boxes. Really sad animals for sale. 1 person at check out with 15 people in line during Christmas shopping season....

Fair price for genuiea pig food. Staffs were very helpful. They have some hamsters and some genuiea pigs but limited quantity. Lot of fishes.

The staff here is friendly and helpful. They have a pretty extensive product line and great sales. Thank you so very, very much!!!

I was able to find what I needed. The staff was friendly and helpful at both locations of PetSmart. I will be back again soon

It is a great place to purchase cat food except it looks like they are short staff the day we went to pickup online order.

We put our dog Snowy in the pet hotel for week to go on vacation. They took good care of her. Would let her stay again.

Selection was disappointing, no staff around other than a cashier. I ended up walking out without making a purchase :(

Visited 4 different stores as they show stock available. Unfortunately none of the 4 stores had any in stock.

Best place to take your pet. They have not disappointed. Been taking my pet to PetSmart/Banfield for 7 years.

Relatively clean, usually crickets and other live feeders are in stock but request them freshly bagged.

You should properly care about this poor fish!! You sell them for $$ worst Betta fish buying experience

Update June 2020, we need to see Alice K!!! We cannot wait for you to open again, isis misses Alice!

They have everything our fur babies need. Love that we can order ahead and pick up

Me and son got some food for lizard no line it was super fast loved it …

Always great for a toy and treat run Also puppy red and black P.J. …

Pleasant sale associate, pets' foods and toys abundance are great price.

Great selection but no cellphone network, you can always use store wifi.

They are always friendly and have great fish to pick from.

I had my dog “groomed” by Maria. Terrible service

GREAT GROOMING SERVICE BY ALICE AND HER STAFF

Kind and knowledgeable staff. Prompt service.

Had pet supplies stocked and fast check out.

Great people and always helpful