Grooming center has horrible customer service! There were plenty of workers to check in my dog, however the young boy sitting at a computer couldn’t seem to help me nor the two girls walking around either. Not like any pets were being trimmed as all the tables were empty. Despite having my hands full with a toddler and two dogs (one with extreme anxiety), the line continues to build in the front as no one can check anyone in. Not even a fire extinguisher falling on my toddler’s head makes them move any faster. This extinguisher is not attached to anything but a mere single hook that can’t be bigger than half an inch, if that. Those you with small dogs could easily have a your animal seriously injured or killed by accidentally bumping into it. I guess if it wasn’t so crowded this wouldn’t have been a problem. Should I mention the trim my dog is to receive? Apparently they have no ability to remove mats from my dogs fur. So I assume I will be picking up an animal completely shaved. That’s funny because I am certain they have de-matting tools on their shelves. Regardless, my expectations aren’t very high and DO NOT recommend their grooming services to anyone!! Enter at your risk!

Always great service. Employees are always helpful and friendly. The only problem I run into is often certain specialty items are out of stock. Other customers need to understand that they do carry out service to customers parked, that ordered online. One time I was at the register and the guy asked if I could wait a moment so he could run out a bag. I said sure. So I do an online order and I wait 15-20 min before I just go in to find my order. (I am handicapped and often it’s hard for me to walk) I walk up to the register and ask if that bag was mine and tell the girl I’ve been waiting for a while. Then the grouchy lady in line fusses that she’s got to get back to work. Hopefully by now they have a better system down for bringing out online orders to minimize waiting during busy times. Overall I recommend this location. I’ve been going there for years and never had an issue.

Worst experience ever. Went to drop off my dog who is already nervous about the trip. When at the counter the groomer decided my dog was a different breed which brought the cost up by $20 she then said so his groomer has to be paid for the appropriate time like they get payed by haircut and not hourly. Come to find out she was the groomer that was supposed to groom him so now it sounds shady that you want more money for cutting my dog. At the end after all this and me saying fine he needs a hair cut and we are here just do she then said I don't feel comfortable cutting his hair anymore. So if your going to use them don't use the groomer Victoria and the manager John who decided it was ok for her to charge me more needs to be trained better. He even saw in the system that all his previous hair cuts were 36 but since she wants to charge us 52 Its ok by him. Horrible service!!

Bad vibes ...very chaotic and unorganized despite me calling to confirm appointmentfor for 4 dogs. Used them before definitely a different experience this time. Either new staff or poorly trained staff. I was left holding may dog no staff to inspect or take into kennel...told due to computers being down and the groomer not present I would have to wait in car til 1230 my appointment time and I had come 1150...I ended up canceling...concerned about the quality and for the care and safety of pets main reason. Their customer service needs work and easier intake process if computers go down would be my recommendations....

I'd say that if you buy fish here, you'll be questioned hard. I'm feeling really down after purchasing fish from here. When I went there today, the majority of the staff came together and gave us their best disappointed looks. They don't even know your tank, and after deciding which fish to take, their interest in you goes to zero, and they give you their frustrated face. There, my brother and I felt truly unwelcome. In particular, the tall, bearded man in charge of the fish section will immediately conclude that you are a lousy fish keeper. I don't usually review anything, but this one really tested me.

This is a much smaller location than I'm familiar with. There were two lovely beta fish that looked nearly dead sitting in the back of the store. They were not close to the aquatics section at all. The rest of the aquatic section did have an attendant, but she seemed overwhelmed and it was a very slow weekday. The single cashier did greet us as we walked in the door, however, there was a very long line waiting to pay. The store was otherwise not crowded and it was a slow time during the week. This should not have been the case. Very poorly run store. I blame the management. Not those two employees.

Wouldn't sell me a 25 cent FEEDER FISH unless I said I had a 32 gallon tank to keep them in. Meanwhile they have 400 of them in a 5 gallon tank, but I'm the inhumane one. The whole experience was rude and unprofessional. I asked the associate standing right next to the gold fish for help buying a fish. She asked me about where I was putting them like small talk and then, without saying anything to me, she called over a manager to inform me they can't sell them to me because my enclosure is not humane enough for FEEDER FISH. I bet I'd need a half acre of land if I wanted to buy crickets.

I don’t leave reviews very often but the grooming department needs an attitude adjustment. All groomers there are extremely unhappy and unfriendly. They do not greet you or make you feel unwelcome. Everything they’ve asked of me I complied. My dogs are elderly and they charge the express service, which is fine. I have to pick them up immediately after grooming, I’m there within 10-15 min. I even tipped each groomer. However, no change in attitude. Not a “thank you” or “have a nice day.” Extremely unprofessional and miserable people. I’m never coming back to this grooming salon

Amazing trainers!!! I brought my great Dane Luna in for an hour long private training session. Stacy was incredible. She was extremely knowledgeable on my breed type and what my dog needed. I was at my wit's end with training Luna on a leash. I am now able to walk my dog without losing an arm. Stacy had the best advice and was extremely friendly. My dog loved her and got excited to come in to see her. Everyone working at this location is very friendly and helpful. Would give 10 stars if I could. I will be recommending Stacy to everyone. Thank you for all of your help!

I was recommended to take my dog for grooming here. I was acknowledge right away by friendly staff. I am a fairly new dog owner and have never taken my or any dog to be groomed. So you can imagine I was saying things like shave instead of trim, however, Heather, an employee here was poilete and very helpful to get done what I wanted for my dog. When I picked him up he looked great. Heather went over and beyond to help me and our dog Milo. I read many other comments and had a totally different experience so I will bring Milo back next time.,

Do not come to this location for fish needs. Everytime we come it’s a new story when we try to buy a pleco. Oh we can’t sell this to you, you need a 10 gallon tank, oh you need a 20 gallon tank. So we get a 20 gallon tank for our fish and come to get a pleco and are told oh you need 40 gallons, sorry we can’t sell this to you. Never coming here again or petsmart for that matter. If you need fish or fish supplies go to petco or a pet store where they know what they’re talking about. What can you expect from a woman with pink hair I suppose.

DO NOT GO HERE FOR GROOMING. I took my 4 month old puppy in for a haircut because his hair was so long and he has TANGLES NOT MATS. They told me they needed to cut them off and I agreed. I let her know to BLEND the hair on top I don’t want him shaved all the way around and this is what I get? This is what they call blended? They also nicked him and he was bleeding. I am so unhappy with the service, the manager could care less sounded like this has been an ongoing issue because there was no solution besides refund. Do not go here

Very organized. Staff is friendly and more than happy to help well informed as well. Mgr was otf helping staff and customers. Items were priced mid high but there were Great cheaper options along with some deals. Spacious and quiet. Easy to read and spot deals and prices.Good variety on items specifically dog. Great deals and an easy to use point system that you can sign up for at the register. Groomers were sweet. 10/10 will go back. Spent about 100$ and got everything I needed for my dog in 1 trip. Very happy with my visit.

Bad customer service. My pup who’s a year old was suppose to have his first bath visit there. Mind you he was born during covid. We have not taken him out much. They denied him because he had a bit of foam on his mouth. He was not crying, barking or jumping. He was actually very calm. Girl at front desk asked a co worker, then they called the manager. The manager also said she’s not sure and said it was up to girl at front desk. Although she was the manager? Made no sense. Won’t be going back.

I took a kitten I found with horrible mange here. The staff was very kind, and I can tell that they made sure to make the experience as stress free as possible for my cat. While waiting to pick her up, the techs were friendly and made good conversation with me. For several days after, the vet would even call to ask how she was doing and if the medications were working. I was very touched by her concern, and I'm planning on continuing to bring my cats here.

Bought item for tank and found it was to big . Tried to bring back to store and told no they cant its not store policy. What ! Item still brand new and all tags and nothing wrong with plastic ramp . Item was for my daughters cage . She was forced to eat it and not get return of her birthday money . Nice petsmart telling 10year old she cant buy anything because you sold her ramp thats to large . Poor poor customer service. Just lost all of our business.

Friendly staff at the in-store Veterinarian Clinic, Banfield Veterinary. We dropped off our precious mutt for her semi-annual check-up and did a little shopping for the hound when we came back to pick her up. The store staff was helpful and courteous as well and even showed us their doggy pillow beds that were on sale at a great price, $14.99 for a big one. Daisy Dog gives PetSmart a big paws up.

PetSmart is a nice place. It is a busy place and I often have a difficult time finding my Guinea Pig her food as they run out/or possibly just don't keep enough product in the store. Over the many years I've shopped at PetSmart, I can say that they do a great job with classes and customer service. As far as my dogs and cats, PetSmart does a great job keeping their supplies well stocked.

I had AMAZING customer service here. I had to purchase two very large dog crates and Russel put them on a dolly for me and offered to help load them into my car. The cashier brought up that they price match online and was able to help me save over $60. She did this without me asking, she was genuinely trying to help me save some money on my expensive purchase. 10/10 would recommend

I am very satisfied with the grooming of both my dogs. The associate that checked me in seemed to really care about the condition of my dogs skin, teeth, ears and nails. The only problem I ran into is that they would not accept two $10 coupons for the two bath and brush purchases for each of my dogs because of the fact that I scheduled them together. I was not pleased with that.

Amazing experience with the trainer there. She helped give us a run down of what to expect from training, and even took time to recommend treats/toys for our new puppy. Helpful in every way! Reccomend! The grooming staff was also so kind for our first time there, we were able to see our puppy taken care of for his nails and the employees at the grooming salon were all kind!

We got our pup groomed here. Over 100 lbs so not a delicate flower of a dog. Two days later and his dew claw continues to bleed. The groomer did mention numerous things like pup bit at water, dryer, brush...basically did not enjoy his grooming. But no mention made of getting his dew claw too short. Will not be using this groomer ever again. He seems a bit traumatized.

Little bit higher prices because of it being a specialty store. My son loves going here to look at the animals. If he sees the sign we have to go in. We got our Betta fish here along with the tank and food. The store itself is clean and we'll stocked and the customer service wasn't above and beyond but it also wasn't bad. I recommend this store and we will return.

I am so glad I came to this location, the girls (employees) went above and beyond in helping me find treats for my puppy and patiently waiting for me to find my coupon that I had in my email. I also dropped off my puppy to get groomed and every single person that was in there was so friendly, Chrissy is so kind and caring, I will definitely bring my puppy back.

Came in to buy some goldfish and we must’ve walked in before they closed at 6pm on Memorial Day because when we asked to buy fish a young lady responded with a little bit of attitude and said, “The store is closed.” She did end up helping us, but we obviously came in before closing time. The store was nice and organized. They should work on costumer service.

The staff here are extremely helpful and knowledgeable! They helped us pick out the perfect size crate for our growing Golden Doodle, carried the giant dog crate to the front for us, waited while we checked out, and helped us load it into our SUV. We use their rewards program because we visit often. Every time, it's been an easy and enjoyable experience.

OMG,amazing workers at hospital & PetSmart store at 11792?Bandera Rd, starting with,Rebecca, and Doctor,to the girl at register . Pickles Hernandez,our pet dog ,is the patient. Outstanding, better than at Alamo Ranch,rude workers, they should be retrained. We definitely are making this store our main, doctor ,nurses & store. Cleanliness outstanding.

I wish I knew the guys name who checked me out. He was super nice and carried my HUGE bag of dog food to my car, and don't ever park close. He even said hi to my dog. He definitely deserves recognition for his willing to be so helpful and going above and beyond. As a women with a shoulder injury I was very thankful. Awesome customer service. Thank you.

Worst experience ever!! Do not take your dogs here especially if they’re large dogs like mine. The groomer was hesitant in taking in our dog because his “rabies vaccine was expired” when our GS clearly got it in June. Yes we brought in the immunization record. I think this groomer was just afraid and too small for our dog. Worst service ever

Unbelievably irresponsible staff. Misplaced a food prescription I dropped off to be filled by Banfield, then claimed to have no knowledge of it—despite making me fill out a contact form and filing it away in a folder that “gets put in a safe.” I was reassured the prescription had made its way into the right hands, though it never did.

Lots of pet adoption on the weekends. Can be a bit crazy with lots of dogs looking for a home. Turtles, lizards, snakes and fish too. They did not have much of a Guinea pig selection and only a couple gerbils. Prices seemed good for gecko and bearded lizards. Like the information listed on expertise level and the care required.

Our first experience with a groomer here did not go well. We decided to give it a second try and were glad we did! Veronica (the groomer) did a great job and did exactly as we requested. Ariel was clean, cut, smelled good, and was given a cute Halloween bandana to wear when she left! Thanks Veronica for doing a wonderful job!!

The store is good for shopping pet supplies and various pet foods. My complain is with the poor service in the grooming department. It’s been a couple years where the groomers seem like hate their job. They’re not nice nor professional. They tell you one thing over the phone snd you show up and they change their story.

I love this gang at PetsMart. The cashiers are always helpful and when my newly engraved tag for my pup did not have a ring to attach to his collar the manager quickly resolved. No fuss, no muss. And I volunteer at a shelter that they host for adoptions twice a month and the crew there is always upbeat and supportive.

This specific location for grooming never wants to handle my dog because she’s a chow, they literally wrote a note in her profile for them to not take her. She’s not aggressive or anything. They discriminate what animals they’ll accept. The Culebra location is the best they care for you animal! DO NOT GO TO BANDERA!

The classes consisted of a few minutes of instruction, then we were told to go 'practice' out in the store environment, without much direction. (the class was only four puppies). None of the classes lasted the full hour. The experience was not as beneficial as we expected, although we did pick up a couple of tips.

Don’t brother trying to bring a dog for grooming here just dropped my dog off for grooming and got told to pick him up 20 min later because he was “too anxious” groomer did not even try to groom him and told us to pick him up. 6 month old puppy turned away for grooming because groomer did not even want to try

Took my dog for grooming. I really appreciated how friendly an informative that the staff were. They helped put my mind at ease. However, they suggested some services, after checking him over, but did not tell me it would cost more. My $35 quote turned into $53. They did a good job... and they groom CATS!!

As in most pet stores, the animals could be taken better care of. The employees are so kind. They greet you with a smile and welcome you in. They give great advice about the animals, and give amazing answers to your questions. I have purchased many animals from this store, and they have all thrived.

I bought my dog food from here. Of course it is expensive but that comes with the territory of being a pet owner. I really like the variety of products to choose from. I appreciate the fact that they have a mask policy and comply with social distancing. Overall a pleasant experience to shop here.

I take my baby boy here for grooming and every time, he comes out looking SO HANDSOME. Lauren and Victoria are his go-to girls and always treat him with love and respect! He gets excited to go see them and I can’t be more thankful to them for making my Cosmo feel and look amazing!

Big shout-out to Sarah in the cat grooming department! Like many cat owners, finding someone trustworthy to groom our fur babies can be stressful. Thankfully, Sarah was attentive; she answered my questions thoroughly. And of course, the groom itself was purrfect! Highly recommend.

I don't think the older short balding male cashier liked me after I told him I don't have a phone number...He had a bit of an attitude after that..took it personally I guess..but maybe some people enjoy giving their phone numbers and emails out just to make a purchase....I don't

They test aquarium water for free. So far among all the fishes that I bought, the only one that survived in our aquarium was the fish that I bought from here. Staff at the registers never fails to greet customers as soon as they enter the store. Really good customer service.

Great location, plenty of parking, most of the staff are very friendly. Lots of fun for the kids. Lots of good products for a decent price. A good selection of animals and such to choose from. Not sure on quality of the services they offer but they do offer various services.

The cashier that is working tonight, I didn't catch his name but he was incredibly kind and professional. I felt tremendously welcome from the moment he greeted me to checking out. The staff here are always on point with customer service. Always a pleasure shopping here.

We took our Siberian Husky to get a bath, trim fur from his paw pads, and trim his nails. He tends to be a little shy, but the people there are great with him. When they were done, they put a cute bandana around his neck as a finishing touch. I recommend Petsmart.

Apparently they no longer carry a pill dispensers in order to administer your fur babies medication. Why don’t they tone down their over abundance of toys and pet clothes and actually carry an important item my dog needs everyday! Disappointed Petsmart. …

Got my dog (who normally does great at groomers and always comes home super happy) groomed and when we got him back he would not stop shaking and was very timid like he was so scared. It’s day 2 and he is still shaking and timid. Never going back here again.

Pet grooming is excellent! Rest assured that this staff is genuine, friendly, and very professional. They are very thorough and timely. Our Sheba was groomed like a queen. Definitely going back to see Victoria, what an amazing attitude that she has.

Thank God I got in line when I did because there was about 10 people behind me and the store was about to close. The time was 8:50. Yall should think about staying open till 10pm considering it would still be profitable if people are shopping.

I took my dog to get groomed for the first time and it was definitely a 5 Star experience. I was nervous because my dog has very bad anxiety, but Luis the groomer was able to manage him very profesionally. He did a great job grooming Kaiser

Our appointment was set for 1045. Somehow it was moved to 0900. I tried calling this morning at 0900, was left on hold for 15 mins. I hung up and called again at 0922 and was on hold for 11 mins. Went over to Banfield when I was told about

Went there Wednesday Sept 13 at 1:30 pm. No one on the floor to help. Needed feeder fish from fish dept. One customer there looking at fish, waited 14 minutes for someone to help. No one showed, I could hear someone behind the aquarium. So

My dog suffered severe injury while being groomed by Ginger at the Pet Smart groomer. She was restrained so fiercely that the blood vessels in both her eyes ruptured. The store manager offered to have her looked at by the vet at Banfield

Everything was fine except it didn't have a whole lot of fish and the guy that was helping me and my friend get fish Little fish he was rushing us they'd be like okay that's all you kidding right PetSmart that we went to a while back was

I only took my lil dog for a nail trim since he fights me hard so that I cannot safely do it myself . Well good thing it was only $10.. and no wait. Then not only did I NOT hear my lil fur-babies squealing at all (he usually DOES) but I

I called over the phone to ask a question about grooming and exotic pet. Although pets mart couldn't help me with my grooming needs, Nancy, the groomer who answered the phone was super helpful in directing to a Veterinarian Clinic that

We were very nervous taking our 7mo old goldendoodle for her 1st grooming appt. This was also our first experience ever with a groomer so we didn’t really know what to expect. Mark took time to get to know her and ask us questions. We

Why doesn't any PetSmart have cart returns in the parking lot? What's up with that? I don't want to be THAT JERK who just leaves their cart out in the lot, so I try to carry my stuff out (42lbs of kitty litter). Ugh. Get on it, guys!

Chain pet store. Their fish water isn't filthy like what we encountered at petco, so even the feeder goldfish live longer than a couple of days. They sponsor cat adoptions up in the front of the store with local rescue agencies.

Very expensive and I tried to get my dogs nails clipped, nope! They wanted his ss# among other things.... they made it difficult to get simple pet things done,I ended up going somewhere else and they didn't ask me for anything

This place is amazing ! My dog has been coming here since she was a puppy so all the staff knows her and loves her. They always do a great job on her nails. I never have a reason to complain . I highly recommend this place !

I love this location. We live closest to the location at Dove Creek but the employees are always friendly, helpful and knowledgeable. Tonight's visit was no different, both employees were extremely helpful and friendly.

Zang is amazing. I have tried other groomers and came home and with disasters. She is patient and kind with my senior pets. They always look awesome! She is a top groomer! Ask for her, you won’t be disappointed! ZANG!

Very friendly and helpful staff. I just started taking my dogs here for pet grooming and "Alex" has done a great job on them each time. The only thing they need to add are some bandanas and bows afterwards …

We moved from this area but we still bring our baby (Belle) to this location because the staff is awesome. Alex has groomed her previously times, and this last time Luis did. Both guys are great and super nice!!

Oh man I love PetSmart they were so helpful so friendly animals everywhere I got lots of treats for my pets actually I got everything I needed all in one place. PetSmart was a win thank you very much!

The store is fine but the groomers are the worst. They have Canceled my appts last minute, cut my dog while shaving him, and have never been on time. Strongly recommend grooming your animal elsewhere.

The grooming service here is decent. Pros: you can book appointments online and every groomer we've had has been friendly and good with our dogs. Cons: they are way over-booked and the groomer is

The store is very clean and the staff was very helpful! FYI I would call first to make sure what you are looking for is available. The store runs out a lot but it could be because people like it.

My fur babies always come out looking great! The grooming staff always takes care of my dog was if they were their own. I am very grateful to have a grooming service I can always count on!!!

Always exceptional service and no problem with returns we appreciate the courteous, respectful staff who are always positive and very helpful. We couldn't ask for a better experience!

Disappointed that this Petsmart didn't have a selection of animals to see compared to other locations. Took my grandkids inside for them to see mice, rabbits, or hamsters but nothing.

Few workers. Used two coupons that helped me save $18.00. Anyone in their membership, you now need to check your email for your reward. Please keep up on it or you loose your reward.

I just started taking my mini schnauzer here for pet grooming and Mark has done a great job Marcos first hair cut, he look so adorable pictures before and after. …

some items are a little pricey i.e. consequently chew tab is 29.99, it's 22.99 at Walmart. People there are friendly and helpful. ended up getting an outfit for my dog.

Everything you need for your loved pets. Customer service is good. Even have some of the stuff you can't find except online, for example frozen mice/rats for reptiles.

Went in the other day for fish and the lady with pink hair helped me pick some out, she’s great, knows her stuff, and cares about the fish she’s selling, thank you!

They did a great job grooming one of our puppers. We usually do it ourselves, but their take on her styling was really great! My little girl looks so pretty!

It's smaller than others so you'd think the service would be better. The 3 employees the store had today looked so miserable that I felt down after we left.

My favorite PetSmart location where I have found most of my African cichlids they have the smallest fish section but the best cichlids in size and colors

I have to get my Mom's dog special kidney food and always do curbside service. Every time the associates are kind and competent. Makes my life easy

PetSmart is very clean and the customer service is great! My puppy Shee-ra smell and look(s) so cute! My puppy is a truck driver like me!!!!! Yes

Great service In the fish and aquatic area! Got a new African dwarf frog to replace the one that died and had no problems with the replacement!

Took my Dorothy Apollo for grooming. He came out very happy didn't look stressed & looked real nice. Thank you from both of us.

When to get my chihuahuas nails trimmed today. We have always paid $15 in the past. We have been going to PetSmart for years.

Healthy fish and snails each time I have purchased here. They take better care of their fish here than other locations.

I love coming here it's clean and organized. I came to get more fish and love that the employees are knowledgeable.

Everything is for dogs. Cats need cared for too. I am referring to recovery products. Nothing for cats.

A very friendly staff always welcoming and willing to give you any assistance in finding what you need.

Great selection of pet products. Most staff knowledgeable. All in all the best pet store in the area.

Very nice staff! Our dog doesn't do well with new people and usually gets turned away but not here.

Nice selection. Fish department has a Beautiful selection. I was there for the pet adoption.

John was very helpful helping me find just what I was looking for, for my new puppy Homer.

They have a wide selection of food for all sorts of pets. I found exactly what I needed.

You can always get our fur pet's treats and maintain needs. Customer service was great.

Not my usual store but same layout. Easy to locate what I needed. …

Never had an issue. Always clean and in stock. Staff is always friendly and helpful.

Never going here again, paid $92 for my Aussie just for her hair to look choppy.