This store seems to always shut its dog wash super early. Having worked at and visited PetBarn Belrose, this store is really inadequate in comparison. - They seem to only ever have 1 dog wash working and close it over an hour early, when Belrose we would close to 30 mins to close and even then sometimes let people in after that as they generally only take 5-10 mins to clean and we had 2, they only have one - They never have any samples, treats or anything like Belrose, every dog that would take one got a treat at Belrose, no treats here, no samples, not even dry food cups?? I remember having an abundance of them at Belrose and still visiting there as a customer there is a lot - Their stock seems to be all over the place and inaccurate, the staff also don’t really check price matching or your discounts on your profile like Belrose and Brookvale do, without you even asking - Their checkout machines, although newer than Belrose, don’t show your items on the customer side, you can’t see the items scanned and prices and discounts and etc, which is easily fixable if the staff run the dual screen transaction software on the desktop but sadly don’t. I feel like this store has a lack of love and care that a lot of the other stores have built into their culture and it’s sad to see as an ex employee. It seems the staff won’t take notice of you either or help until you’re at the counter, when I know in the training that you are supposed to welcome and check on a customer within 30s of them entering the store. Hopefully this place can improve

Yesterday I came into the shop to buy some fish; the young lady was standoffish in the fish section, I pointed out I was keen to buy 3 black tetras REPLY I got was more than bad. She wasn't willing to sell me 3 after I told her I had a 2 foot tank. Really ticked off and will not return in future. Shopped at my usual LFS and they had no issues. Young salespersons need more training and say yes more often. If you're not happy working, leave your job!

Went into Petbarn at Narrabeen today to buy a couple aquarium supplies. I was helped out by an extremely knowledgeable young lady named Hailey. The customer service was outstanding!!!! She was extremely helpful and went above and beyond to answer all my questions and assist me. Petbarn, you have one of the best employees that has provided me with the best customer service I have experienced!! Highly recommend!!

Fantastic staff and great grooming, but I think really most of the products range from a bit on the pricy side to ludicrously expensive. The only products in which I notice reasonable is the in shop services and the medications which are worth it at the online price in which I have been offered in the stores when I try to walk away. I must say though the atmosphere is brilliant.

Lovely super helpful staff and super easy to use dog wash! We took our dog in to give her a wash at tge self dog wash after taking her to the beach and she came out looking beautiful! We also needed help finding filters for our cats water fountain and Ruby looked it up for us and grabbed the right ones. If we didn't live so far away this would be our regular pet barn for sure!

Always a positive experience. The young team are always helpful and friendly and defer to knowledgeable senior staff if they are unsure. The welfare of the animals they have is always priority including the ensuring fish only go to appropriate environments and the rescue cats are well cared for. There is always treats and pats when I bring my dogs for a bath. Well done team.

Big store, great staff, great variety. We love that they support the RCPCA wirh pet adoption. We take our dig for a DIY dog wash every few weeks and find the facility clean and east to use. If you don't want to bath your dog they have a great groomer on site. Everything you need for you pet dog, cat, mouse, lizard, snake, fish etc.

The cats for adoption need bigger spaces to move around and better if they get ti interact with each other rather then locked by them selves and they need more toys to play with and car grass in with them to as cats love it need more snails in to and more cats runs to sell longer ones as the one I have seen is is very short

I went in today to source out new options for Cat Food and Hailey was incredible! She was super knowledgeable and answered every question I had in great detail. I learnt more about cats in the 25 minutes I was there than I have from anyone else. Will definitely be re visting!!

Hailey is the most kind and knowledgeable employee I have ever met! She helped me out with any question I asked, price matched my purchase and even gave me a free gift bag. She is such a lovely person and I hope she gets a raise or becomes a manager some day. Thank you hailey

Very knowledgeable and friendly staff! The assistant manager Sebastian spent a lot of time with us to make sure our fish have everything they need. Super knowledgeable and the best customer service I have received in a long time. Thanks and keep up the great work …

The team at Pet Barn Narrabeen are really knowledgeable and helpful. They provide excellent customer services and great variety of stock to chose from. we got everything that we wanted and with outstanding customer service and price! Parking and access is really easy.

Today I came in concerned for my cat who is having some issues. Two of the girls helped me.. Sophia and I can’t remember the other ones name! I’m so grateful at their empathy, knowledge and genuine care they showed for my concern. I cannot recommend this place enough!

Staff were very friendly and helpful (deserve a rating of 5 stars). Unfortunately, the product (Aqua One Auto Feeder) had to be returned as it was faulty. The price was double the cost compared to other pet stores, luckily I picked up another brand (Eheim) elsewhere.

The staff are always extremely helpful and happy. Nothing is ever too hard for them to help you with and you just know that they love their job. I love coming into the store. You should be very proud of your employees Petbarn.

Knowledgeable and helpful staff, and a good selection of food, toys and other pet necessities. Our favourite place to buy pet things, and whenever we take our puppy in she gets spoilt rotten with pats and treats too!

Sooooooooo many things to pick from!!!! Big store with a great selection across cats, dogs, fish etc. AND - The service is great, from really friendly and helpful people, with easy parking right outside the door.

Great staff at Pet Barn. And our boy loves the din dins there as it reduces his farting, which was a problem with other brands of din dins. In fairness, breathing makes him fart. The bath at Pet Barn is fun!

The customer service is bad. The staff is not helpful. I asked them about the kitten guide, they just told me that I had to buy something and then they will give to me. It’s ridiculous.

Petbarn do not facilitate over the phone purchases. This is a service they could offer but they do not. Instead you will need to order online.

Massive range, helpful staff, diy dog wash. Dog wash only takes coins but you can get a token from staff and pay by card over the counter.

Petbarn particularly Narrabeen Best in the business. From staff friendliness and knowledge to the generous array of products. None better

Leanne is great at grooming our crazy puppy. She really loves puppers and our boy looks super gorgeous after his visit. We will be back.

Thanks Sebastian for such amazing advice regarding my dogs diet. You’re a valuable asset to petbarn and the community. A++++++++

The staff working today (lunchtime) went to great lengths to help me. I appreciate their efforts and will keep coming back here

Give Harriet and Sophia a raise as they are extremely helpful and passionate about any pet and give great advice!

The team is lovely and Hailey was an absolute legend with helping us find the best food for our doggo.

Great store. Everyone is friendly and really helpful.

Staff is always helpful, polite and knowledgeable.

Great place for all my dogs needs