Had a great experience here picking out a hamster. I specifically went with Petland for this, as their small animals are in open aquariums that allow the animals to be handled by staff and customers alike. This meant that my new furbaby is already used to being touched and handled, and isn't scared of humans (and thus, not a biter). I'm glad that this location has all females (something I didn't know pet stores did, but is cool, though of course not guaranteed) as I specifically wanted a girl. Kendal was fantastic in her customer service, knowledge, and caring when it came to the hamsters, which I really appreciated. She made sure I knew what to expect, what to do in case the worst happened, and made sure I knew there was help should I need it. I love that Petland treats all small animals as well as their larger animals. Being real, the little furball cost me three times as much as it would have going to the competitor. But, I now have a companion who is already tame, and even climbs into my hand when I call her. Wouldn't change a thing about my experience. Thanks Petland, and Kendal! P.S. Boo says hello! Edit: Its been one year, and Boo is still thriving. During the year, I've had to call Petland twice, first time was a touch of wet tail, second time for a sore on her little chin. Both times I was absolutely impressed with the level of caring and concern expressed, as well as knowledge of how best to take care of my little furball. While I don't remember who helped guide me through the wet tail, Kendal was once again on hand to give me advice today. Thank you!!

Seniors discount scam! My mother went down to purchase cat food from Petland as they have a 20% senior's discount on the last Thursday of every month. She bought just over $100 of food. The cashier told her she saved $45 as she also signed for their membership card. The receipt showed a discount on every item she purchased, however, it is from a higher price than that listed on the shelf. The price advertised on the shelf is the "club price". So the actual price which is not easily visible is actually higher and marked up substantially from what other stores sell it at. If you purchase at the club price, there is no discount! So in a sense, they mark up the price and then mark it back down. Very disappointing and deceptive. She was told by the cashier she saved $45 but actually it was $0 as their "discount" is the same regular price at other stores. It's funny how the receipt lists all the discount but there is none!

I love shopping here but today my husband made a stupid and impulsive purchase of a parrot without first discussing it together. We are not taking any more animals, period. I called the store within 30 min of him bringing the thing home asking if we could bring it back for a refund. They refused. Asked the manager - he also refused. I understand its written on the receipt etc etc, but seriously THIRTY MINUTES - the damn bird hasnt been in contact with any other living thing other than my husband. Policy or not a store should put the animal's welfare above a damn sale. The thing does not have a home here and since they charge a ridiculous (200%) markup on animals from the breeder we have no hope of getting even half what he paid. Stupid impulse buy by an impulsive husband and now the bird will suffer. TAKE IT BACK, seriously.

I'm not sure how well petland treats their animals before they come in store but this review will be based on just my in store experience. Walking into the store it is somewhat tidy, the employees are very nice and they seem to care for the animals. They allow you to touch, pet and hold the animals without supervision which although it's nice to connect with the animals it also seem to stress them out. Often times I see rabbits in their enclosure with hair ripped off due to the stress of being poked at by children and adults. Although I appreciate the bonds the workers try to form between customer and animals it might be stressing them a little too much. Other then that the people are very nice and the store has pretty good sales!

I usually find no issue whenever I go to this Petland location, however when I went there 20 mins before they close, Emily (one of the workers) was very passive aggressive towards me, as well as my mom, as soon as we walked through the doors. She didn't seem to act this way to all the other people who were coming in after us, which was very weird. When she was checking us out at the till, she seemed very irritated by our presence and talked to us like we were incompetent. Emily showed zero respect, zero professionalism, and a lack of good customer service. As a current retail worker, a staff member who treats their customers in the same way Emily did, would get fired in no time at all.

huge shout out to Chelsey at Petland Manning. She has been so helpful with assisting in a new fish tank set up. Truly an expert in her field, she is a wealth of information when it comes to aquariums, fish, live plants etc. I brought in a sample of my aquarium water and she directed me to the chemicals I needed to add and thoroughly explain WHY my tank was not thriving. She provided exact instructions on how to do a water change and other great tips on maintaining my tank. I love to see people who are passionate about their job, and Chelsey is one of them. Hit her up if you have any fishy related questions.

After two days the three small fish that i bought are died and the manager or supervisor in fish section doesnt want to replace it because she says our water is contaminated. More than a month now, the other three different kind of fish including the beta that i bought in the same time are still alive and they are so healthy. Only one star even though i am pet club member because the fish manager is not approachable to us. She is not even smiling to customers. I feel sorry to her because to me she is so stress at that time or maybe thats her personality. I am not sure why she became a manager.

Always a good experience at this store. My toddlers love seeing and petting the bunnies. I like the fact that you can interact with most of the animals there. Larry and Ryan (fish dept) are very knowledgeable. Ryan was able to do a price match for an aquarium I was interested in as well as he didn't bat an eye when my 3 year old accidently knocked over a Betta container and the fish was flopping on the floor. He promptly fixed the Situation and assured us the fish was fine while continuing to be professional and helpful. I'd give them 10 stars if I could.

We had an EXCELLENT experience at this petland last night. We brought our 1.5 yr old baby to the store to get her a fish (she's obsessed with "fishies") and the staff here were so patient and kind with her. One of the staff members noticed my daughter was gleaming at the hamsters, so they dropped what they were doing, and came over and found the littlest hamster babies and brought them out and showed her how to pet/ hold one! She was estatic!!! Thank you for showing such compassion and love to absolute strangers! Really made a possitive impact on us!

The staff were super friendly and not at all judgmental at your lack of knowledge about some critters. They provided great insight and answers to basic need-to-know pet care questions. Most pets could be held and the staff were open to helping you aquire the specific pet you'd like to hold. Great atmosphere and selection of pets from everyday betta fish and hamsters to more exotic ones like chinchillas and ferrets and chameleons. Didn't see any puppies though but saw one cat. Definitely recommend a stop by even if you're just curious and looking!

I was in the store talking to a manager, someone who I believe was from corporate came up and started berating her. Very unprofessional for someone who I believe was from a supervisory role from out of store to berate a manager infront of a customer and interrupt a potential sale. During the altercation I interrupted the supervisor who was berating the sales person I was trying to stop the manager from berating her more. This is a very toxic environment and I would not consider ever going back to this store again.

Been in this store a couple of times and definitely will make the 30 min drive to go again. Staff are friendly. The two gentlemen i spoke with in fish dept were informative and very kind. They both took the time to answer all questions. The one man took the time to help my son make an informed decision on the fish he wanted to buy and was very patient. We did not feel rushed as in other stores. We both left very pleased and looking forward to going back. My son confirmed that driving all that way was worth it.

Petland is always my favorite spot to go in and check out all the birds they have. I find they always have a great selection of parakeets, cockatiels, budgies. Many of the birds are tame and willing to engage with customers. Regardless of how overpriced they seem I cannot stop wanting one. I have not decided which bird I will start with or when exactly I will get it - however in the meantime I will continue bonding and learning about the birds with the knowledgeable staff!

The staff is very friendly and usually knowledgeable. They have a good selection of small animals that you can pet and hold. They also have fish, lizards frogs and other animals like that. They have a great selection of pet foods, toys and accessories. The prices are reasonable overall. I tried to find the same pet food we buy from them on Amazon for a better price but Petland's price was way better. It's a great place to bring kids for a few minutes of fun.

Very impressed with the professionalism of the staff member Chad. Unfortunately for Chad a woman decided to come to Petland Manning and embarrassingly display her lack of human compassion on an issue that was out of Chad’s hands. Chad was not only professional but demonstrated the patience of an Angel as this woman became irate and extremely rude. I’m just leaving this review to say great job Chad and you have the temperament that I strive for.

Called in for ferret tunnels, was quoted them for 15.97. Drove all the way into Edmonton to pick them up and all of a sudden they are 39.97 and their manager Jeremy wouldn't even try to come up with a solution. Actually was not even that interested in who I had originally talked to as I didnt have her name.Will not be going back. Freakin I'm ridiculous store. This is the one on Manning. ABSOLUTELY NO CUSTOMER SERVICE!!!!!!!!!

Staff here are very friendly, reaching out to answer questions. They also solve problems very quickly and are knowledgeable with animals. When buying a pet, they will make sure you have all your supplies so you don't forget anything, though this may be an annoyance to some people. They aren't a very big store and don't have very good prices, but they will price match. There is no vet here.

Useless and over priced, management decided shortly after opening the store to double the price of feeder fish because he was getting upset people were buying so many of them, kinda strange for a store thats here to sell stuff?! Plus I have wandered the store for almost 25 min and everyone has ignored me and they do not carry any real fluval maintenance products. Off to PetSmart now….

Staff were very friendly. One gentleman in particular made my day and made my kids smile. He helped us with fish. Then proceeded to teach them about the reptiles. Even gave my 3 year old a bag of water to carry as he was upset that he couldn't carry the fish! He followed the kids through the store and even got them a bunny to pet. Absolutley amazing staff member who loves his job!

Enjoy coming here, have been picking up supplies here for years. I wish they had a more consistent supplier for live food, and their fish room needs more attention because I have to track someone down sometimes to get what I need. Other than that, everyone there is super friendly and quick to help. The store is always clean and tidy. And their livestock (fish) are well cared for.

I absolutely love this location and there amazing staff there always welcoming when you come in and anything I have questions or concerns about there always there to help I've had a few issues and Karel and shyanna went above and beyond to help me... I love this store and I always go there ...keep up the good work... amazing customer service !!!!! Just love it there

I started going to this location a little while back and was lucky enough to be helped by Chadd. He is by far the most informative employee in any pet store I have come across!! I have now returned many many times and will only go when I know he is working! He deserves acknowledgement and a raise for his willingness to inform customers and his dedication to his job

Tony was such an amazing help! I came in looking for new food for my puppy as he developed an allergy and she was very informative and able to recommend many options for me. My experience with her was one of the best I've had at a pet store. Other times I've been in there Carole was also really sweet and helpful! Love the staff here, excellent customer service.

My wife bought a Beta Fish. Over time, given the size of his tank, it was recommended we get a filter. When we installed it, it just brew the fish into 1 corner of the tank. They did reimburse our money, but I think asking the questions before we bought it would have avoided a great deal of frustration for us & our animal. In the end, all ended up OK

Great store overall! Staff is knowledgable and friendly. Store is well organized and clean. They have some animals near the front that you are allowed to interact with, love the parrot that talks to me, wish I could afford him and take him home. Good products, though because they are smaller, sometimes missing certain items I am looking for.

today i went in and spoke to Chelsey in the fish department.. i asked her if they had something in stock and she was incredibly short and seemingly snarky with me and seemed like she’d rather re-organize the bettas than assist me. i’ll be taking my business elsewhere because of this as i know there is better customer service in the city.

Always love visiting Petland Manning. But recently their aquarium section has been a gong show. The live plants are barely alive and the fish seem unhealthy now. You can view adoptable cats that need homes. When they have their sales it's really bang for your buck but when it's regular pricing they're a bit more than PetSmart.

Sabrina went above and beyond , she was extremely helpful and explained me things starting from the scratch. Little bit of background i just adopted gold fish from my friend and wasn't sure if i am doing the things right .Good to know that i am doing everything right and added few things to my information. She made my day .

The staff was very friendly and the place was very clean. Fun having all the pets right at the front. However we came here for some crickets. The going rate for large crickets everywhere is between $0.11 - $0.13. it was 24 crickets for $5 which is over 2 times the price. If the crickets are over priced what else might be?

Great service! For any plant or fish inquiries ask for Larry! Larry is knowledgeable about all you fish needs! I shop here only because of Larry. I just started with fish 2 yrs ago and have been to many places. Larry at petland has educated myself about the care and maintenance of fish. I do enjoy my fish! Thanks Larry!

I've been a Petsmart guy for 10 years+, but I decided to give Petland a go. I'm so glad I did! The fellow in the fish department that I talked to was extremely knowledgeable and very friendly, the fish selection is excellent. Some products are on the pricey side, but the friendly, layed back environment makes up for it

I take my kids here once a week to visit all the animals because we aren't allowed pets at our residence. There is a good selection of animals and products and you are allowed to pet the animals and or take one into the petting room and play with them. It's really cool. The staff is really friendly as well.

It was a great pet store! I saw a lot of trusted brands and they even have other interesting pet products as well. I had a nice time shopping and got a few snacks for my cats. I was also planning to purchase a cat tower/tree but I can't afford it yet but I would definitely come back here again to buy one.

This is the second time...Manager not helpful, doesn't give you any other option, made you feel like you are not capable of taking care of birds, just because u wanted to surrender a bird or couple of the birds you bought earlier. They also call it "adaption" even though they're making you pay for it.

I've come here every month or so to get food for my pets and the staff has always been so lovely. I don't think I've had a bad experience since in the past 2+ years I've been coming here. As someone who used to work in a pet store I can tell they really care and take care of their animals.

Very helpful staff. Both people who assisted me today were very helpful and polite. Especially this shorter Caucasian lady that helped my fiance and I to find aquatic plants and how to care for them. Their stores stock of items is pretty good too (but their backroom storage is weirdly small).

The people at this store are always so nice while checking us out. We get our bulk shavings here for our guinea pigs - I haven't been able to get a better price anywhere else. If I've forgotten my membership card, the cashier is always willing to help me out to get the membership discount :-)

Okay place. Staff is friendly. My annoyance is that the cat food that I have bought from them for over a year is no longer available in the smaller sizes. It's only available in a gigantic size. My cats don't eat it quickly enough and it goes stale before finished. Need to fix this please.

Just had my daughters first birthday there (we did the tour) and all of the staff from start to finish did an excellent job. They made an effort to remember all the kids names, and they had a wide variety of animals for the kids to hold. Very friendly, knowledgeable staff!

Staff is vary friendly and helpful store is clean well stocked the only thing I'd fix is the fish staff need to keep more on top of taking the dead fish out of the tanks other then that the store is fun to go to ask for Larry if you have any fish related questions

I don't go to pet stores often but my friend has a dog I love to spoil. The staff have been extremely helpful finding things, on more than one occasion. I also had eye surgery and had trouble reading labels the last few months and, again, staff were very helpful.

Nice to see the animals and how they react to people. The hamster we got a couple of years back seemed comfortable with touch and handling- I think from being in the "people sociable " environments. Now we have a happy- popcorning- weeking guinipig!

I go to a pet store to get what I need not be treated like a five year old or to see staff being abused by managers. I will no longer be frequenting this petland due to multiple occasions this has happened. I like the chain itself as a side note.

The prices at petland or three times the price at PetSmart and I bought crickets and it was $20 when it would cost me $8 to see them at PetSmart so you guys prices are way way too high and I won't be shopping there again until the prices go down

I love it here! I can always find what I'm looking for and more, and the staff is unbelievably helpful. It's so obvious how deeply passionate they are about the animals they have for adoption. They really care a lot about their wellbeing,

Took my senior shiba in to get some birthday treats, and the employees were so sweet, gave him an extra duck foot for the road, and lots of pets and admiration. Love this location! Always a great selection and the staff are excellent.

They had everything we needed here. Went in for fish food had a good selection with good brands. They ladies were helpful and friendly. The bathrooms were horrible. Not cleaned and Clearly they dont check on them. Extremely unsanitary

Recently went here and was disappointed, you can't ask them any questions or they just get anoyed and treat you rudly. I just wanted to get something particular but I guess not. If you are okay with no help, this place will be fine.

Staff at Manning location are always friendly and knowledgeable. Very helpful in choosing a puppy food and they carry a great assortment of foods, treats and toys at comparable prices. Always a positive experience for me and my pup.

Awesome store with some amazing staff! Staff are knowledgeable, friendly and always ready to help. Decent variety of toys, treats, food or anything for your pets and don't forget the adorable pets awaiting their special homes!

Great store very clean good staff lots of excellent products from low-end to high-end and everything in between definitely recommend it they carry very exotic dog food as well including a brand I've never heard of called Fromm

My daught can finally enjoy her bird friend now that you've clipped her wings and trimmed the nails. I can't thank you enough! Seeing the smile on her face when she could handle peetree for the first time was priceless …

They had an amazing selection of fish. I am disappointed how they were priced so high and most of the fish I bought died Right away. There were a lot of sick dying fish in the tanks so that's a clear sign of unhealthy stock.

Very knowlagable and kind staff. They let you hold their animals and can tell you about [the animals] individual personalities as well as care and general knowledge. Also pretty decent prices on food and pet car accessories!

Staff was super friendly and helpful. We adopted Joel from the SPCA and he was being housed here. They offered to assist with our shopping but we thought we should do it ourselves. They were willing to go above and beyond.

Extremely disappointed in how customers are treated at this location along with the management. Highly recommend some customer service training for some of the employees. 1 bad apple can ruin it for the other employees.

This is my favourite petland to go to the people that work here are super friendly and nice. Also with the members club card the deals you can get are awesome if you don't wanna spend too much like in other pet stores.

I have been to this location two times in the last year, each time the staff are helpful (I've only gone in for fish). Each time I went in was during the Covid thing and they were great, with a clean store.

The only pet store company ill ever go to. They actaully take care and look after there animals. Cleaning there cages atleast once if not twice daily and actaully give the animals there needed attention.

I totally forgot his name BUT the male employee was so very helpful! I found out things about birds I never even knew! He was super knowledgeable and absolutely friendly and most helpful. Thank you!

Imagine a pet store that never has feeders for reptiles. You have to be there the day of delivery or you're out of luck. Someone needs to re look at their supply contract because it's ridiculous.

We always buy our pet foods from Petland. I like that they carry local and Canadian made foods as that is important to me. My kids love coming along and seeing all the small animals and fish.

This is a smaller location than some of the others but still good service and plenty of variety of products. They had a few baby skinnypigs so if your interested in that it's pretty adorable

My go to for anything aquarium related. Ive gotten to know the staff quite well and they are always helpful. The fish are a bit more expensive then other places but you get what you pay for.

Amazing selection of fresh water fish. Better compared to petsmart. Great selection of aquarium tanks and accessories. They also have Bogo fish, first friday of every month! Super awesome

The staff are great, manager not so much. Was told they match others prices, but not there own online price. Also have had deadly problems with fish and plant health from purchases here.

Best service ever. Helped from the moment 1 digs leash broke in the door way and made sure I was ok with one dog beside me and jne jn the cart. Help even after i paid. Definitely be back

This place has a good selection and friendly staff, but every time I go there the cashiers are nowhere to be found. I always have to wait forever for a cashier to get back to the till.

I have been to this store a couple times now and what I do like about this place is that it has a little bit more inventory then most animal care stores. The staff is very friendly!

Has a huge bin of kitty litter you can refill your pail from for cheap which is nice. Staff are usually friendly and way quicker than the checkouts at Petsmart which is a big plus.

It's hard to find rats that my girlfriend's boa will eat (picky creature) but the staff is always really helpful at finding a nice tempting morsel for the danger noodle in my life.

If you need to find a one stop place to ship t for different pets; this is it. Well laid out, clean and friendly knowledgeable staff. Super easy to access right off Manning drive!

Ive always really liked this pet store. The staff is really friendly and the pets here are super varied and so cool to visit with and learn about. I highly recommend going here.

The staff are always helpful and very patient, i brought my puppy in to get him a new toy and he kept borking in the store, all the staff where nothing but nice and patient!

Very helpful and informative staff. Their prices may be a bit higher than PetSmart, but the difference is the time and attention they will give you if you have a question.

Whatever you need for your dog cat or other animals. They have it. Very helpful I like your store. Also hard to get dog rib bones They always have them in the freezer.

Great selection of products for a variety of pets. Absolutely love the staff at this location too! Petland also has a great reward system for buying dog food as well.

This place is great for treats and toys for my dog. The staff are friendly and the store is well organized. We can't find her dog food here though (Purina Pro Plan).

This is a cool store you can touch most of the pets as they are in open cages. All the ladies there are really nice too. No cheaper then pet smart tho I would say

$300 is a bit excessive for a run of the mill lovebird, get ur bird from a breeder or rescue without the retail price tag. Good deals on food and toys here tho.

One of my favorite places to go! They even have room to pet cats. I love how knowledgeable the staff are and the opportunities to learn more about the animals.

Picked up my rabbit and some other things that was needed for him. Now that he's 5 months old, need to get some more products to have him happy and jumpy.

Well laid out store. Lots of dog food choices. Furry & feathered creatures to admire in passing. Friendly and helpful staff person on the cash register.

The employees were very helpful and knowledgeable on the pet that we were buying. They helped us to purchase the correct accessories for the best value.

Went in to buy some rams cichlids and Ryan was awesome to deal with. I live on the west end and I would travel to this petland for my fish supplies.

One of the best places for food, toys, cages and even pets. My daughter loves seeing the animals and wants them all, except for the little python.

Thank you Mikayla Great customer service and very friendly. Always smilIng at customer's She also gives the best suggestions for ur pets …

Super friendly staff, lots of selection on items, they have small animals for sale, cats, and fish. Good spot to stop for aquarium equipment

The staff members here are always helpful and willing to share their knowledge. I definitely recommend going here for your pet care needs!

A little over priced stock. You can touch the bunnies and birds. Could have watched the turtle for hours. Friendly and informative staff.

I like the bulk cat litter carries, it's very reasonable and works great for my cats. The staff are knowledgeable, friendly and helpful.

I love Petland! The employees are always super helpful, they help me pick out a bird feeder for my finches, they are very knowledgeable!

Fabulous service for my feather pet. They did my birds wings and nails at a very reasonable rate and didnt need to book an appointment.

Great products and very friendly and knowledgable staff. I take my dog there and he loves it. We spend more than 15 minutes there lol.

Staff are extremely helpful and very knowledgeable, free membership for the deals. We prefer it over the other large box pet stores

Thank you to Toni and Erin for helping me find a bird toy! They were very knowledgeable and friendly and I’m grateful for the help.

It was nice and clean. Lots of selection. I like the bulk treats available. The customer service was also quite nice and attentive.

Friendly informed staff. My Bunny has his mani/pedi here every few.months. Quick professional and and cheap!!! I highly recommend.

The older women that work there are nasty. The young employees are much nicer & more helpful. Even so, I will not shop here again.

Amazing customer service. We bought a rabbit and we were assisted with everthing we needed to keep our rabbit happy. Thank you.