Rude staff refused to sale me a rabbit because I had my kids with me and left me waiting for twenty minutes making out she was going to sale me one. I walked out the shop and on the way out I said don't bother I don't want to buy anything anyway since you've made me wait so long even though I was the only person in the shop at the time and she proceeded to say. "I weren't gonna sale you one anyway because of your kids as they were being to loud etc" I found it disrespectful they are 2 and 4 and we're just excited to see bunnies as they love animals and apparently there excitement ment they don't deserve animals .I didn't even get an apology for the way she spoke oh and she did it in front of the whole store. I did walk back in and ask to speak to the manager and he admitted she was wrong and said he would have a word but he refused to do it with me there so no apology not even from the manger. Not to mention the manager was stood behind her when she spoke to me the way she did yet he did nothing about it. not worth the aggro so will not be going here again, also they are way overpriced. HENGROVE IMPERIAL PARK the staff was called lelah and had lilac coloured hair..

Normally i am against the fish trade so don't normally purchase fish from a 'store'. But Thought I would give it a go and I soon realised why I never did before! I went for 4 pearl gourami. The women that helped us with the purchase didn't ask us any questions about our aquarium, other than how many litres we had. When the fish had been placed into the bag she actually dropped the bag before closing it with the fish in it!. Laughed it off and said 'I almost lost all the water then' she didn't replace the water lost from the bag so the fish had even less water in the tiny bag. Once the bag was knotted shut she threw a fairly heavy roll of plastic bags on the side.. the same side my fish were on! Which of course caused a shock to the fish and made them jump! On closer inspection at home I can now see one of my fish have fin rot. I will never again be going to that store. I hate that Ia having to leave this bad review as I normally don't say anything if I have nothing nice to say. But this was shocking.

Woefully bad customer service, I don't know how the staff there make it to work each day let along keep the animals alive. Absolutely terrible knowledge of the animals they sell, contradictory advice given (also signage was incorrect advising the wrong pets can be paired, so good luck to anyone who bought them based on pah advise). Staff uninterested and a quite rude, I went in to buy a hamster with my 9 year old daughter who's hamster had recently passed away and was told that I would need to purchase the largest cage they had (literally the size of a parrot cage!) to keep one russian hamster. I made a point that the cage we have was advised as a purchase by their own staff 18 months before! Ended up going to brislington store and was sorted within 5 minutes!

So many dead and rotting fish and snails in the majority of tropical and cold water tanks, with fish for sale. I pointed it out, and was insulted, when told, they are checked regularly. Which as a fish owner and keeper, is a visible bare face lie. Clearly cause for concern with contamination of customers valuable fish tank set ups. It’s not the first time I have witnessed this here. This time I took photos and will be contacting animal welfare. It was that shocking, the amount of decaying fish and snail carcasses there were. Someone needs to take responsibility for this. Especially when lecturing customers on the care when purchasing a fish. Well how about setting an example Pets at home?

I have had bad experiences with vets in the past. It always felt like vets didnt really care about my dogs health and only thing that mattered to them was to charge me as much as possible. This time was very different. My dog - Roxy - was diagnosed with pyometra (infection in the uterus) and without urgent surgery she wouldnt make it. She was admitted without appointment and doctor was ready to perform a surgery straight away. I have to admit, it wasnt cheap but they really cared about her wellbeing during and post surgery. Thank you for saving Roxys life. Highly recommended!

Popped in just to take a look around and find a harness for my dog. Wasn't sure what option was best for me, but a really kind employee called Reece was more than happy to help me! He accompanies me to the harness section and told me about each one I selected. Personally served me at the till and showed great interest in my dogs wellbeing, and really felt like he cared about doing the best for me and my dogs! Can't be more appreciative of his service, Reece really is an asset to the store!

Pets at home is always very clean and tidy the staff are always willing to help answer any questions you may have. I do worry about the cold water and tropical fish as I see a lot of dead fish on my visits here hope they can sort this issue out. The have a vet on site although this vets are quite expensive. Will do a visit here again in the next few weeks to see if there fish section had been sorted out properly. For now I rate the premises 3 star out of 5.

The particular item was not on the shelves even though the website gave us the opportunity to purchase it on click & collect st that location. If available with that option, why was it not in stock? The item was for a problem with his ears, if we had known it was not in stock, we would have been able to travel to a different store. This means our dog will have to go another night without receiving the treatment that may have relieved his symptoms

I think this is an excellent pet store, all the animals looked very healthy and well looked after, plus the staff all seem to be genuine animal lovers and enjoyed their job. I got excellent advice and left the place with all the information I needed, to decide what animal would be best suited to our household. I also like the fact that there is a vet in store and there is an 'aftercare' kind of service for any pet that you buy from the store!

Not at all happy. All the boxes of live food were dead. The only box left had only 5 hoppers left in there. The manager refused to reduce the price of the box as apparently only on Monday can it be reduced. How you can charge for a full box when only 5 were alive is disgusting. Maybe if you looked after and fed and watered your live food they would last longer. Not impressed one bit. Very poor customer service and attitude

Ordered an rabbit cage with next day delivery, at least this is what I've been told. But next day delivery was 4 days later, they made come 3 times in the store luckily Russ the manager of the store took some attitude and solved the problem. I will recommend this please only because of the professional manner that Russ was dealing with the problem. 5 stars for Russ and 1 for the company itself!

When you pay £57 to have your dog done and fair play he is handsome but I asked for Tommie (dog) to make sure you cut his claw was not cut and it's not far from digging into his pwa pad when asked was they done and the answer was yes then I expected for them to be done and not a lie and said they were done I must be going simple as they was the same as when I tock him to the groom room

Not much choice in the store , everything is overpriced and not sure why...You might say it's a specialised store and expect staff to actually know their stuff ,but no..Staff don't actually know anything about the products they sell or if one brand is better than other,they just tell you to google . So I did and bought it all from Amazon, same items and waaay cheaper .

Noticed my other review was removed? so I'll repost it. This place offered to put my dog down or take £3000 in a lump sum for an operation before even diagnosing the problem with my dog. No payment plan possible apparently. Took my dog to PDSA and they operated immediately, saved my dog and charged £600 With a payment plan!

A pet store that NEVER has any frozen reptile food, even though they are supposed to. Staff are useless, as each time I ask I'm told a different day that they get their deliveries. How come the Brislington store always has stock but you don't?? If you have a pet snake, don't bother going to the Imperial store.

Large pet supply store located on a retail staff. The store stocks a wide range of pet products from food to toys (all you could need really) and have knowledgeable staff on hand to help. They also sell small animals such has rabbits and can offer health and treatment advice for your pets.

I found the manager in there to be extremely unprofessional. I believe her name is Mia. The rest of the staff were pretty good though. It left a really bad impression on me. She was uncouth and completely useless at her job. Her demeanor is unbecoming of a young lady, let alone a manager

Young lad with the Broken hand or arm, sort your attitude out! So rude, un helpful and clearly was not happy to help at some customers. After dealing with us we could over here him talking to a colleague telling them "how much hard work that was" Our pets at home experience, tradgic!

If I could leave no star I would, pick and choose whether they will accept cash even though it's illegal to refuse. Trying to say "card only till" when asked so now have to drive 30 minutes to buy frozen animal food. Always issues with this store it's like they love drama

Excellent store. The staff are always friendly and really helpful with any questions you have. The store is always tidy and there are animals on sale. Dogs are allowed inside and there is a grooming room with friendly and tentative groomers. Good offers with the VIP card.

Staff not really interested. I made a big donation of pet food and they just couldn't be bothered to show me where to do it even - and the donation bin hadn't been emptied and items just spilling over the floor. Whole place more or less empty and I could understand why.

A good collection of pet products. Also live animals. Staff are nice, friendly and helpful. Our dog was more than welcome. He was given treats and a water bowl for a drink was out the front of the store. Plenty of parking and plenty of other shops on the complex.

Went in to buy Shrimp. Chard, the lady who served us was amazing. I get very excited buying fish and shrimp and Chard was just as excited as me. It really was an awesome experience, she really made the visit. Cannot wait to go back for my second tank.

Most staff seem deflated and don't want to be there. Assistance is ok but only certain staff will assist in certain areas so can slow things down. You can find a lot there though clothing ranges for larger dogs is pretty much non existant

Large selection of quality pet foods and accessories. If you join tbe VIP club every purchase you make Pets at Home make a donation to Animal Charities. So you are looking after your pet and helping animals not so well off as your own.

I'm so annoyed by experience with this store, but also the company as a whole. For a week I've been waiting for my product (on subscription), and for a week no one is prepared to field my phone call, sell me the product in store (flea

They try their best,terrible knowledge of fish guess they only go by what they are told was told some aboslty crazy garbage about what fish I can and can't keep together and wasn't sold fish I wanted but I don't hold that against them

Terrible service, collection to store was late again, second time I have had this issue with no response given from their customer service team. Shame the online service doesn't match the good job the staff in store do.

Absolutely shocking- customer services was appalling and as useful as a 2pence piece. Would defo not recommend and will inform friends on it. We shall be cancelling our vip cards with them and be going else where !

Just 2 staff on and I spent 15mins walking up and down looking for Urinary food for small dogs. They sell Urinary food for Cats, only to be informed once I had queued that you have to buy Urinary dog food on line

Outstanding staff, Katy in Brislington & Russ in Hartcliffe who advised me of options I wasn't aware of to assist with the medicinal care ongoing for the canines both mine, rescue & foster currently in my care.

Went to get a flea collar for my dog, I was told there was no one in the store who could sell me one. The person who could had gone home three hours ago How ridiculous I bought the exact same one on Amazon

Very nice store, very clean and well maintained. I think I had more fun looking at the animals than I did anything else. Went to get some food and toys for my budgies, had to stop myself from buying loads

Lovely and very helpful staff in the vets! Our vet, kate was incredibly kind, answered all our questions and even went out of her way to check up on our cat throughtout. Great experience and a happy cat!

Staff are always very helpful and friendly. I often call to check they have what I need before going and they’re more then happy to help and even keep stuff behind the counter. Would recommend.

Been a few times I Couldn't find anyone to help with the fish. Walking around the store for ages and couldn't find any one. Only one person on till. Don't have this issue in other stores.

Best selection of pet product's around the area, great to take your children along to see the animal's as well, worth a visit and see for yourself the amount of choices you have

Amazing professional staff! Reunited me with my naughty labrador after a beautiful kind lady brought her into the store. Cannot thankyou all enough, …

Dog was groomed well but extra charges were not mentioned prior to signing contract just sign here to approve clipping etc. Not being open with costs is a dirty trick.

Brilliant groom room my shihtzu always looks lovely and is always happy afterwards they always listen to the needs of my dog im a very pleased mummy would recommend x

The staff are always friendly and helpful but the product range is a bit limited and even the thing's they're supposed to have on the shelves are often out of stock

Shop itself very good and lots to choose from. Groomers did good cut on our dog but very expensive. £13 more expensive than our usual groomer who was on leave.

A great pet shop with huge varieties of stuff for pets needs, with vets at the back of the store and knowledgeable advice from staff, very friendly till staff.

I'm only giving 3 stars as the store is quite small, often with long ques despite having 3 people on checkouts. Not a huge selection compared to other stores.

Looking for Special food for your sick pet? You'll have to wait until they put all the rabbit straw away. I feel like a website appreciates my custom more.

Nothing particularly wrong with the vets here but they are in the middle of a shop and it's not the best place to feel that they really care for your pet.

Always a friendly welcome and that's just going through the door! You good advice and a good service so you know what his happening with your pet! …

20 seconds to find item on shelf and then 15 minutes wait at the till. I'll bet they'll be complaining and wondering why everyone does shopping online.

Located in retail park with ample free parking. Usual pets on display like rabbits, guinea pigs etc . Pet accessories galore available. Staff helpful.

Was good for stock been a few times staff are usually really helpful wudve given 5* but once in a while a staff members not on there a game

Pets at Home is conveniently on Imperial Park with Free parking for up to 4 hours. They stock Aquarian fish. Also dog grooming / clipping.

Went for fishfood but only had small packets. I needed a big sack for my outdoor fish pond. Now looking for another source.

Never anything in stock and staff aren't particularly helpful. I'll be going to Jolly's for pet supplies from now on.

It's a good store friendly staff, but the cat food I need that was recommended by the vets, they never seem to stock.

Good place got most if what i need but every time i go there i always have to wait for staff to come to the tills.

A good selection and staff are always very friendly. My dog loves it there as the staff are on hand with treats.

Great range of products. Quick and easy click and collect service. Very animal friendly. Lots of parking.

Did not have a lot of stock on shelves! Apparently, it was delivery day, but some shelves were sparse

Always helpful in store just don't rate the unavailability of most things most of the time

Plenty of stock, lovely to see the rabbits and piggies, and oh my word, dead fish galore.

Large open store plenty of stock to pick from not all staff knowledgeable of products

Good friendly staff my son had a good time looking at the rabbits and the hamsters

Nothing was to much the we're so caring and respected to me and my dog Charlie

Great staff ,very helpful young lady on checkout. Helped with discount in app

Good store but I was after cat toys and felt they needed a bigger range

Allways amazing staff,So friendly, that's why I go to that branch.

Only wanted dogs nails clipped £30 shocked...£18 at the vet

A good range. I can always find what I'm looking for.

Clean, friendly staff great choice of natural treats.

Friendly staff, everything easy to find