Groom room: When I returned 2 members of staff were having a chat about bridesmaid dresses and neither acknowledged me, someone came from the back and spoke to me. Reese (cocker spanial) usually a happy, bouncy pup was trembling in a crate and wouldn't even come out to the sound of my voice, when I entered the back and she saw me she crept out slowly only to be stopped by a member of staff trying to replace her collar; Reese went back to her original position trembling in the back corner of the crate, I coaxed her out and gave her lots of cuddles paid and left thinking maybe it was just me leaving her there and feeling incredibly guilty at a still trembling pup. After getting her home I noticed the tags behind her ears still there, so called the groom room to notify them due to this being mentioned upon dropping her off and been written on her form and paid for but not taken care of, however due to her now being calm I didn't want to take her back so I would cut them off myself, i had to leave a message and no-one got back to me. When going to cut the tags away a day later as I'd done previously with ease Reese became skittish and squirmed to get away; due to never having had this response from her before I left it and put it down to being too soon. One week later I went to apply her flea treatment as done every month to the back of her neck, she's squirmed and became skittish trying to get to her crate (her safe place) I'm horrified that a short visit to the groom room has changed the behaviour and mannerism of such a previously happy, kind, cuddly pup and hate to think how they restrained or frightened her so much I will not be returning and do not recommend to anyone who has a pup with such a loving, kind, fun nature, or anyone at all for that matter after such a bad all round experience

Decent store. Has most products and can order items to be delivered to the store if they don't have them. Usually, they have rabbits, guinea pigs, rats, hamsters, and occasionally gerbils as well as fish to buy. And they do sometimes have a few adoptable pets (usually rabbits, guinea pigs, and hamsters) that need to be rehomed. Please research what animal you want to buy or adopt before hand and please DONT buy a cage or tank that's recommended by the store without knowing what size is best and appropriate for that specific animals needs and well being. Many cages are way way too small!!! Access in wheelchair is acceptable but can be a little cramped if busy (narrow-ish walkways) make it hard to get by other people. Shopping trollies have been banned in the store, but the huge sign that is used to inform people is both in the way for the disabled and often ignored by other shoppers who still take trollies in. Carpark big with plenty of disabled and parent and children bays but be warned it can be full at busy times. Expect a decent wait at the tills when busy because this store is often very understaffed, and the employees are usually having to deal with multiple customers at once.

Very disappointed today, went to Beaumont leys Pets at home to buy a rabbit, cage and lots of accessories.. My 11 year old son saved all is pocket money for over 6 months for this day.. We arrived at 3pm today (Sunday), my son picked his rabbit, cage and bits but wanted to go tesco to get her some fresh veg so we arrived back at Pets at home at 3.35pm to collect his rabbit... we waited for over 15 minutes to get served then to be told he couldn't have his rabbit because they didn't have time to fill in forms because they were closing..I was not told i needed to fill in forms and the forms would take time when i said we were just going Tesco if i was told this we would have brought the rabbit there and then.. I have a very upset son with a empty cage, lots of food and toys but no rabbit.. Staff at Beaumont leys you are very cruel with what you did to my son!!.. you don't deserve the one star either..

After Santa bought my youngest a very large rat cage for Xmas, it fell upon mum and dad to find to little boy rats. After much driving we found just what we wanted at Pets At Home, Beaumont Leys. There we also discovered Kaela, who was more than just an employee. Her enthusiasm, professionalism and knowledge from the word go was second to none. She advised us what we needed, how to to care for the boys (rats) and what to expect from them. I have spent less time with car salesmen picking up new cars than I did with Kaela. She is a start employee and credit to your organisation. Thank you so much for all your help...

Visit last Saturday wasn't great...customers with chairs trolleys etc being told not to enter when i was heading in to store which obviously upsetting for them . I wondered if the manager had agreed or if this was an over confident staff member throwing their weight around... A male staff member on the till was badgering customers while they paid for goods to make a donation to charity which was uncomfortable for many forced to explain why they couldn't afford it. It's an expense shop but have wide variety of good items but the staff are pretty poor in customers service skill.

After waiting for quite some time for a member of staff who then served another customer who had not been waiting as long, my husband and children were told rather rudely that there was not enough time left to buy the fish that they wanted. This was at 6.31pm and they had been waiting around to be served, my husband had politely allowed the other customer to be served first and at no time had anyone explained to them that the fish would need to be purchased by 6.30pm. The member of staff was surly and rude and both of my children were very upset. Appalling service.

Very slow service. They had one person on till and that's it. If you need fish you have to wait in the line cause there's no one around to help. We waited in line for 15 mins and then when we got to the till with a tank they said it was too small. We would've known this if someone was around to help. When we asked the girl on till to show us a tank she recommended, she got stopped by another customer and went off to help that customer. We waited for like 10 mins and then left cause she didn't come back. Just really poor service and slow workers.

Animals are in tiny cages with no room to move around. Most of the animals look malnourished. Some of the staff are so rude it's unbelievable. The vets in the store are not much better I made the mistake of taking my degus here for a appointment and was told by the vet that degus are exotic and shouldn't be kept as pets, but they sell degu food, sand, toys etc. It's a shame because they have a wide range of products for reasonable prices but the staff let it down and the welfare of the animals is shocking.

Hi my name is Ms Sue Birchenall . And I when in to pets at home just to see if they had a dog harness to fit my dog so she would be safe in my car & l find the workout was very helpful I'm very nice too which makes a change the last time I use that stool the worker was very very ignorant so I decided not to use pets at home again but it was at st. George's Park retail store. So l thought I might try Beaumont leys and they were very helpful . Yours truly Ms Sue Birchenall .

Only popped in to buy dog food. Was second in the queue to pay. The man serving the customer in front asked a woman to open up a till to serve the next customer (me) but instead she just sat there playing with her nails. The line is getting bigger and the man says again can you help serve and she says 'oh I thought you were joking' then said something else that I didn't hear and walked away. She clearly didn't want to work that day (2/1/23) and had a general bad attitude

does everything you need for your pets hear everything under One Roof and great value for money also the vets are absolutely amazing and take really good care of your pets I recently had my new kitten vaccinated here and they really made him feel at home and also lots of free advice and if you're ever unsure of anything then just ask a member of staff and they'll be only happy to help almost anything you need pet related you will find here highly recommend

This is a pleasant establishment with lots to see, including cute rabbits and guinea pigs ext along with an aquarium full of interesting fish you can but. Pet friendly as well you can take your fur babies in with you to try on collars for size and other treats. There is an instore vetinary practice and grooming parlour as well for your pets convenience. The only downside is that they can be rather expensive, but that is usual with specialist traders.

Great experience with my cat. Having previously taken my 2 other cats for spading at a different vets can most certainly say that Vets for Pets at Pets at Home is by far the best!! So caring & ensure that the animal is comfortable & healing well. I never had any of this before. My cat received her operation, medication for 5 days to support with any pain & 2 follow up check ups to make sure she is healing well. Thank you Pets for Vets @ Pets at Home

Hello to whoever is reading this. I have used this Pets at Home years ago to purchase crickets to feed my beardie. Today i went in to purchase a guinea pig for my daughters 2nd birthday tomorrow. They helped me pick the right one i'd want, which i managed to adopt a previously ill one, helped me chose the right cage and bedding, provided lots of details and fantastic help and support from the staff. Would definately recommend going here. Dayal.

I went Thursday 9th March to get some snails for my fish tank. As I walked in the girl behind the counter smiled and said hello. I got to the tanks to make sure they had some and then went to look on the shop floor for a member of staff and there were none so I went to the counter to ask for help. Another assistant came so the girl behind the counter asked her if she could help me and I was rudely told it would be 15 minutes so I left.

While I was asking some questions regarding dog food The staff i was speaking to was interupted by another member of staff and she turned away from me while I was still speaking with her and continued to chat to the other staff. I had to get her attention again but she was not interested in helping. This was very rude This is a shame as I have had good experience with other staff who are very helpful normally

One sunny day I had decided to walk all the way to "pets at home" at Beaumont Leys to buy food for our little Beardy (see photo) only to discover that I'd left my wallet at home.....oh! I was delighted to be recognised as a regular shopper and a certain lovely lady let me pop the money in the next morning..so much more grateful cos our little chap had completely ran out..so thanks again from us both! x

This is a good place for your pets accessories and pet care products and all the other items you need for your pets, I'm a fish lover cold water fish and here you can get various types that you might be interested in. The staff are always friendly and helpful and very polite and the place is very tidy and clean, so if looking for the best place for your pets and whatever you need please check it out.

Not happy! I recently brought two hamsters from here, one died with having it two days and my other one was fine! Today when I woke up my hamster was laying in the middle of the cage dead! When I went up to get my money back they said this is common as they are young! This is not acceptable they should not be selling animals if it is common! I will not be buying anything from here ever again.

Excellent Customer Service by all members of staff that I interacted with. They could not gave done more. Congratulations Pets At Home for enploying the right type of personal and the training they must receive. You must be a wonderful company to work for as your staff pass on what they receive from you! A very Happy and Prosperous New Year to you and your wonderful staff you deserve it.

Never had such bad service waited in the paying qué for 20 mins to speak to member of staff about fish, for her then to walk off and help another customer who stopped her to ask a question who hadn't stood in the qué like myself. ended up walking out without buying what I went in for, literally 2 members is staff in the whole store on a busy Saturday. Will never bother going in again.

Staff in the shop do not reflect the caring advertisements and spend more time running around the shop as you have a TROLLEY in the shop! So pushchairs, zimmer frames etc are not allowed in? What about the elderly that cannot carry the large bags of heavy dog food. Pleaded with the staff to allow me to purchase and response was trolley are not allowed. Happy to lolet your dogs starve!

I have always had very good experience at the store. Although, certain items cannot be found when compared to the Pets at Home, Fosse Park, most of the needs are met with respect to my acquarium and chickens. The store closes at 7 pm, which I find a bit disadvantage. Staffs are very friendly and helpful too. I would continue to visit the store in the future.

Incredibly over priced compared to both of the supermarkets in the immediate vicinity for dog treats. Their vet service is also quite expensive too, especially for pet grooming. They have a great selection of speciality pet supplies, it's Just a shame that they charge so much for it, especially when you can buy the same stuff elsewhere drastically cheaper.

Received great customer service and very helpful advice from Kaisty. She was more than happy to help which we really appreciated as we have a new puppy and were a bit unsure on what to buy/not buy. Overall had a really positive experience from the moment we got to the entrance we were warmly welcomed by the security guard and other members of staff.

Okay store with just about everything you could need for most pets. Let down by poor staff, very patronising when discussing dog flea products even though we knew what we needed kept trying to push products that we have used before without success. Took 5 minutes to get the item we requested whilst they tried to push other alternative products.

Usually we only shop here when there are special offers otherwise it can be quite pricey. Parking and other facilities are more than adequate. I would not recommend purchasing animals from them particularly the fish which look unwell and overstocked most of the time. Sourcing through a local fish shop is the better option imo.

Went to pets for Home Beaumont Leys store 20.07.23 as needed puppy food and accessories for my new puppy. Amy was a great help and advised on which puppy food would be beneficial for the puppy. Amy was very knowledgeable and we bought what Amy said would be ideal. A great experience at the store. Thank you so much Amy …

Yesterday i visit in pet store for buy some bird good.i appreciate service of Mr.James he was on til and he informed me about VIP app of pet at home . After installing app in my phone I got 10% discount on bird food. security man is very nice as well. Special Thanks for Mr James for great customer service. …

Staff are absolutely useless and rude, as a company you think you know what's best for the fish there but cram 100s of them into tiny tanks them tell me I can only have a certain amount in mine tell me I need plants and wood and other stuff to make the fish happy but then have them in bare minimum tanks

Absolutely awesome. I was served by Laura who was very happy to help. Very friendly and helpful!!! I went into the store with my puppy & she went out of her way to make us feel comfortable as my pup was too heavy to hold & find his Accessories at the same time. Amazing customer services. Thank you

Always bought my daughter's pets here , always had great service and advice on request plus a god vets should u need one , what more could we ask plus not to forget that pets at home selfs everything in-store to feed , house and comfort your pets from hamsters to fish , love this place .

Helpful staff and brilliant service. The 'VIP pet club' is not the best however has some useful offers. The pet grooming service is quite expensive but does a very good job. A wide range of pet products can be purchased and high quality custom animal tags can be brought from the store.

I do like the store Great products as well as some items that are lower down the quality chain but the prices are quite high hence a solid 4 star and not a five star Young staff while eager to please I'm not so sure of how well informed they are on the products they sell

Trying to buy a a fish to my fishtank was asked to provide my name and surname because of company policy. When refused, attendant informed me he can not sell me the fish. Sorry, but I value my privacy. Will never go there again. You'd better support small local shops.

terribly slow staff. on several occasions looking to buy a pet it’s been a half an hour wait told several times a staff member will be with us shortly, however they just stand dordling around seem to have no interest in how long you have been waiting. often rude too.

The sales assistant was ok.. Looked like he didn't want to be disturbed from the hob he was doing but once we got talking to him, he was very informative. There was only 2 staff members and 1 was begmhind the till so was hard to find someone to ask for advice.

Not nice when your calmly waiting with your dog and a scruffy wire haired terrier type thing decides to say "hello" to your dog and then gets attacked, barking and lurching forward to bite..... Nothing was done.. No apology... Nothing ‍♀️ …

Apparently if they're helping another customer by carrying their things, they'll jump them forwards in the queue also and completely disregard your existence. Much better shopping experiences at other local PaH stores, such as Coalville & Fosse Park.

Went today with my kids for the autumn workshop but nobody came i asked twice and was told the lady is on break and will be with you shortly, kids and i waited till the whole 45 minutes of the session and left eventually! Worst experience!

We had to queue outside but that wasn't a problem it was a nice warm day, the store was clean and tidy even where members of staff were working. The young lady on the checkout seemed a friendly bubbly person, very pleasant to talk too.

Staff member was asked for cat mate water fountain filters however got wrong ones and went to walk off, till I pointed it out to him. He then said no we dont do those took other off me and walked off. Very poor my wife and I thought.

Costa coffee Beaumont leys Visited today and ordered a flat white, was like a cup of hot milk. Could not taste any coffee. Was going to queue and complain but long queue and lots of waiting, did not have time. Will not be going back.

Absolutely disgusting. Apparently when purchasing a pet in store you get 6 weeks FREE health care, my hamster died in the first 10 days of purchase. And it's been 8 weeks that I'm still waiting on my refund for the vet bill.

We went for a meal in the blackbird in the afternoon. We really enjoyed our meal, it was cooked perfectly & the service was great too. I would recommend the blackbird to anyone. I will definitely be going back for a meal.

Staff are always very friendly & happy to help. They are well trained in what they do. I have been several times for advice with regards to my dog & always given brilliant advice. I also brought my Guinea pigs from there.

Staff are friendly and helpful although they think they know it all when it comes to tropical fish and just one look into the tanks and it's clear they do not! Do not buy any type of fish from the store ( from experience)

Picked up Toys ordered online. Also Dog Harness, all goods came quickly, staff attentive. However, Not enough Dog Jumpers/Coats sizes, every time I go in here All tiny sizes. Need more Choices. Still good Store though.

Hi I'm partialy sighted n I've just rang the Beaumont shop n was appalled that even tho I explained the situation I was told that basically ide need to go on line or visit the shop to look for wot I require sw

It's ok but expensive. The variety is good and the vets are great but extremely expensive. The groom room, you've guessed it, expensive . The shop is very varied but it's not cheap, although it is quality.

My pup went for 1st time, he was long haired and a few matts. He is always fidgety and was difficult to groom but ladies did a fab job! Looks and smells lovely. Thank you ladies for a difficult pup. X

I went into store to get my pups food and my barcodes on my app weren't showing up and a lovely assistant called Sian helped me sort it so i could use my vouchers, she's a credit to the store ⭐

Got some pet food for a friend of the family it was fantastic easily laid out member of staff available if needed, wheelchair accessible parking is available and the entrance is flat surfaced

Good range of products and knowledgeable staff. Avoid the weekend petting sessions if you're buying a small animal - I recommend checking when these sessions are so you can plan accordingly.

I use this store on a weekly basis, they have everything I need to feed my dog, which is raw meat that I purchase from the freezers. Staff are helpful, friendly and always willing to help.

Just wanted to thank the Irish fella that served us last month. Goldie our Syrian has settled in well; so glad we bought her. As always, it's a pleasure going into a pets at home store.

The only moan is theirs a notice board saying fish need plants and coral but there's none in the tanks. So fish welfare is only important when the fish is in your home. Not good really.

The staff here are amazing! Especially Liam, he went above and beyond to make sure I was sorted with what I needed, including ringing other stores! Amazing customer service! Thank you!

Staff are always great, able to provide help and support with all your animal queries. The feeding time with the small animals is perfect to introduce little children to animal care!

There useless and unhelpful,they never want to sell me fish and complain about my 80 litre tank being too small to fit any fish!I think workers need to be more responsible …

Great friendly and knowledgeable staff,amazing range of food & accessories to suit any pet owners needs...free parking,click and collect close to public transport links to city.

I have 7 cats so always buy my food and litter from here. I am a VIP member, so receive some good offers and money off vouchers. They are always having deals on their products.

The vet was excellent, very understanding and appreciated my explanation about my pets previous life. She made him feel at ease and was able to examine and treat him easily.

This petshop is belittling it is contradicting,and it is totally out of order by asking for my address,email,and only selling one little fish for a 80 liter tank.

Good on the products that you need and the staff are very helpful to you because they give you good advice on there products because your items are manly in stock

Great choice of products staff helpful , well behaved dog friend likes to go there and pick out a treat/toy and get abit of fuss from staff ,and staff helpful

Very worst service and unfriendly staff after waiting 20 mins the staff told i can't the fish I want. They give only the fish what they catch from tank.

Don't use this store unless you have at least 45 minutes of waiting time to spare. The staff are so slow it's quite incredible they get away with it.

Good enough pet store. Very dog/cat centred. Entered to try and find bird toys and decent, safe stuff for small animals but the selection was poor.

Lovely stuff, very helpful. Given all information about staff which I looking for. Young lad been very polite , professional and helpful. ☆☆☆☆☆

Fantastic shopping experience, all the staff very knowledgeable and happy to help. Particularly, Emma, Claire, Nolan, Andrew. Love this store

Very helpful staff. Strange at the moment with Lockdown still hanging around. Been here before to buy a Hamster. Would definately come again.

I love this store, so easy to get into all level access with well space display units, very clean & tidy, very polite & helpful staff. . .

Have always been spot on. Everything you need for your pet(s) and are lovely people. I'm happy to have brought my cat herr numerous times.

Sorry their was no Simple solution puppy pads as they are better than the ones that i had to bye "just puppy pads " 100s yours Paul Cooper

Excellent range and helpful staff, sometimes struggle to get the kitten food I want whilst shopping but generally have a good experience

Found what I needed staff very helpful the lady at the counter even helped me with the app and I ended up with 20% off my shopping

Great selection of products at a good price. Well worth a visit as they sell products you'll struggle to find elsewhere..

Not as expensive as they used to be so that's a major plus and they have pretty much all you could want for a new puppy

Trolleys not allowed in store and not enough staff to help lift 15kg dog food will not be going here again

Good range of products, if they haven't got a certain item in store you can normally click and collect it.

You can always find what you are looking for,and the staff are helpful, and good with advice on your pet.

Been here to buy some tropical fish. The staff lady who served was very polite. Top customer services.

Very helpful carried large bag to my car signed my puppy and helped my to get discounts available

Lovely very welcoming and good to with pets they look after my dog very well thank you so much

Great products and good prices too...staff are friendly too. love seeing the rabbits aswell :)

Never had any problems. My cat has her own v.i.p app. Vets are brilliant with your pet. …

Decant place will tell you to buy there brand dog food over others but that is understandable

Thanks to places like this,in retirement I can no longer afford to keep a pet. THANK YOU !!!

Brilliant lots of variety always offers and sales on highly recommended for all pet needs

Good range of products. Some products did feel a bit over priced.. nice selection of fish

Really well looked after by Lucy sorted everything we needed first class service. …

Very helpful team. Looked after Jasmine our cat for years. Would highly recommend

Good pet shop but could do with more cashiers, had to wait a while to be served

Love this shop. Everything you need for your fur babies and friendly staff

Great pet shop... Vets on site.. Easy parking.. Lots of pets accessories.

Woman took ages to engrave a tag for my dog... quite expensive too.

Not a bad selection, decent location though slow checkout always.

Service was good, some items not in stock at the time but hey ho.

Very friendly and helpful staff with lots of knowledge.