Went in today to buy a couple of goldfish for my kids, they have decent sized tanks (which i bought from here) and the sales person refused to sell me goldfish or shubunkins. Apparently, no tanks under 100 or more litres are allowed as goldfish can grow to 30cm each. I asked why they sell kids tanks or startup tanks and she replied only to put 1 Betta fish in. I also asked why every tank they sell have goldfish pictures on them, she said that's just a generic thing. I was told if I wanted to buy 2 goldfish, I would need to purchase one of the huge tanks with stand etc for growing room. The size that half fills your lounge room! WHAT? So, I would need to pay $1000 or more for a setup for 2 goldfish? Not going back, I don't need a petstore who won't sell pets. Crazy.

Huge, clean, beautifully presented & well stocked facility, with very well kept animals in lovely clean enclosures. A very impressive place, with well organised staff and excellent customer service. Visiting S.A. this is the second time this week we have been freely extended some exemplary customer service. The friendliness and knowledge of the staff is fantastic, and the efforts they went to to look after us (particularly a young lady named Taylah), and just offer exemplary customer service was outstanding, especially at a young age. We will be back to spend more money here, specifically due to the customer service and beautifully kept facility.

First time coming into your store today as we usually go to munno para but I had booked my dog in for a groom. Really happy with the results but I wanted to comment on how unclean the store was. I noticed more than one puddle of dog wee in the store, not your fault I know. People need to clean up after their dogs however when I was paying at the front of the store I noticed how filthy the floor was around the front counter, dogs had clearly peed here recently and, over a period of time and it obviously hadn't been cleaned up and has really soaked in to the crevices. Really needs a good clean especially when you have food around the area

I rang your Petstock Parafield Store, Parafield, S.A. to inquire if they sold Thundershirts, Charli answered the phone & checked availability of sizing & pricing fòr me. She was helpful. When Ì visited the Store to purchase the Thundershirt, Charli fitted out my King Charles Cavapoodle, to make sure it was the correct fit. Tamilka double checked to make sure it was correct. My King Charles Cavapoodle, Murphy was made to feel special & a valued customer. Thank you both for your helpful, caring, & kind attitude shown towards my fur baby. It's greatly appreciated. I can highly recommend this Store & product.

This a good pet shop with a wide variety of stock. Staff seem knowledgeable however after sales customer service is poor. I purchased 2 snails and 2 fish recently and 2-3 days later they all died in my otherwise happy and healthy aquarium! I was advised to bring them back for replacement (along with a water sample) but when I did they said it was my fault as my water was not 100% right! What a scam! I have purchased many fish over a long period of time and have never had a 100% death rate upon transfer! Buy fish from here with caution, I was left feeling really disappointed.

I have found the staff up until today very helpful and knowledgeable however a couple of weeks ago i was recommended by an employee to buy a different fish food to egat i had been used to. Tried it once and the bottom feeders don't eat it. Firstly, don't buy Fluval pellets for bottom feeders. Secondly, went in today to return item and buy the original product but they dont take fish food back. What a ripp off. Don't shop there THEY HAVE NO IDEA WHAT CUSTOMER SERVICE IS - the young lady couldn't be bothered with me. Well I can't be bothered with bad recommendations

Delighting customer service, I was looking to get a new impeller for my fish tank. The sales gentleman whom I approached had a look at my old broken impeller. Though they do not sell that impeller, he fixed my impeller. That shows how knowledge he was having about the impellers and the willingness to help the customer out of the way. This is what I call the real customer service. The same impeller which I took to another pet-shop in the morning, they said they are not selling that type of impellers as they were keen in sales and not on service.

The other week I went in, said I didn’t want anything that will harm my dog and Suz (I think her name is, had short recommended one of the worst products you can for my dog. Once I said it’s a bad product and I didn’t want to harm my dog she made it very clear in a disgusting tone “she knows best”. Considering my VET has said it’s a bad product, someone who has actually STUDIED animals I don’t think “Suz” will know better. They should have such foul people working at this shop, really makes me rethink shopping at my local store.

The after-sales service I just received from the PETStock store in Parafield, South Australia, was excellent. We had a Drinkwell product that had failed within the warranty period (water pump failed), and their staff there were so pleasant and helpful, swapping the faulty item for a new one (and a newer model), and also refunded an accessory. It is usually such a chore to get any satisfaction from stores for warranty claims, but their staff were excellent.

Poor grooming experience! They shaved despite instructions not too and gave my dog a rash; they claim he was matted but he is regularly brushed and cleaned. Despite complaint - not even an apology but excuses given! Never going back! Response to PetStock - I had already tried to resolve this and was given excuses by your Manager. I have emailed your customer service again - hopefully I get a better response.

Purchased a large bag of dry Royal Canin cat food for $65. Have since looked elsewhere to find the going retail price at other similar major pet stores (not online, where it is cheaper again) is between $48-$55 for the same product / size. Variations of a few dollars, I can understand, but nearly $20 is absurd. Definitely won’t shop here again. I would suggest checking prices online before shopping here.

Very very poor service i like the kitten and the told me you cant take him now due to just come from doctor and i said i will pay deposit or i pay now and i will take him later the the said ok pick up 4 pm and when i went there 3:50pm the said already sold how you put on hold for me and how you can sale it so it hard alot very very poor service dont know customer care just need money

I used to love this place but now I had to go to Petbarn to get my pet mice the other type of water bottle. The one round but small and the attachement not too bulky. They only have pretty much one brand of water bottle that doesn't fit with all your pet needs. Do yourself a favor and don't waste time coming if your looking for a variety selection of water bottle.

The staff at this Petstock are really friendly and helpful. Breanna is lovely and was very helpful (thanks Breanna!). They have some animals for adoption and they seem well cared for with a nice living space. They also have a huge range of fish and some reptiles. The live in macaw is very cute. I regularly buy the home brand cat litter which works great, just FYI.

I always have a positive experience in this Petstock but today I came in today for a product to help clear up yellow water in my aquarium and I was helped by a lovely young lady who offered me many solutions and reaffirmed that I was doing a good job with my fish. We had a great chat about fish and she was super knowledgeable! I wish I grabbed her name!

Everything is overpriced, especially compared to other stores I've been to. The reptile prices are outrageous. Go to a place that specifically deals with reptiles for ANY reptile needs. Their frozen reptile food is also outrageously priced. Do your research. Gully Reptile or Dragon Reptiles are much better and are passionate about their animals.

Didn't have what I wanted but told me where to get it. Nothing better than staff having knowledge of other businesses in the area. I also saw some real tree root decoration for aquariums and it was very big for $49 I paid $35 for a third of the size. I couldn't get it as I have enough already. Wish I had gone here first for that type of product.

The lady I was talking to said that my spiny leaf insect was two months old and in reality it was about to die so a couple weeks after I got it died of old age and we went back there today and a different lady told us that they’re not actually two months old so please do not buy a spiny leaf insect if you want to last as long as it can!

This place looks great after being renovated! Huge range of animal care products and they now also sell reptiles such as pythons, lizards etc. Other animals include responsibly sourced rescue cats and kittens from the RSPCA. So happy to see more organisations taking the initiative to help shutdown backyard breeding. Worth a visit!

We bought 2 dog beds and long story short 3 bed inner cushions kept splitting The staff and management couldn't do enough for us. The first cushion was replaced no charge. The next 2 they said go and pick 2 other beds and we will do a swap. I picked Australian made this time plus we got a part refund. Highly recommend this store

It is really big here, there are a variety of different pets. shelves look stocked with different pet supplies but they are in sections to the type of pet, so its really easy to find things. The place looks clean with great lighting. I like that they have a grooming centre plus one outside that you can do yourself.

Went in this morning to wash my dogs beds , but unfortunately the pay wave wasn't working I was told I could use coins to operate the machine but they do not do cash outs there and was told to go to Bunnings to get some cois . Maybe you should offer that option and not send me to another shop to do business.

The munno para store is fantastic however the Parafield I've always had issues. My usual store was out of stock so I had to place an online order for click and collect. I did it last night and now it's gone lunch time the next day and I have heard nothing, yet they advised 15 minutes click and collect

Click and collect service needs improving. Takes longer to collect a click and collect order than to go in store and shop. Staff are always friendly. Although staff generally offer to help you to your car with hour purchase, it would be nice to have the option to purchase a bag at check out.

Huge variety of pet products! Also the staff weave together a great knowledge about the animals they care for and sell! It’s so great to be able to ask about my pets and get guidance in how to care for them. Every animal I have purchased from them has been heathy, well cared for and gentle.

Went to find muzzle for our boy,parafield didn't have his size in stock so rang munno para store for us,luckily they had what we needed.a big thankyou to both young ladies from both stores you were both very helpful and were very pleased with our purchase and your pricing.highly recommend.

I went and spent $$$ there and asked for a receipt but forgot to grab it as I needed it to get re embursed for the goods. Rang them and they wouldn't help me as I wasn't a member and couldn't be bothered to look it up. Not impressed at all. Never will I shop there again or become a member

Friendly helpful staff on the floor. My regular petstock stop is Parafield and im always please, from instore purchases. Online purchases and click and collect speeds. Commutative team makes any problem solving easily fixed. Wide range of products available. We are the petstock family ;)

Bit exy! Didn't have the stock in store that was listed online in lead up to Christmas. Bought my "grandchild" furbie a Dogz rubber ball that was meant to be $12. Checking receipt after Xmas found I'd been stung $20 for a rubber ball! Ouch ++++ !! Stock pricing needs some help I think

The service is good and friendly, they do know what they are talking about but the advice can be inconsistent from one person to the next. That is the only reason for the 4 stars instead of 5. Stock a lot of products. Has a doggie cleaning service in the back and plenty of treats.

I haven't been here for years, was once my local pet store and I was really happy with their range and prices. Nowadays they are a little bit more expensive (but what isn't?) but their range is better than ever and they even have a nice range of snakes and other reptiles.

I really can't find much wrong with this place. Good customer service and knowledgeable staff. Store always seems to be well stocked. Prices can be somewhat dear depending on the item. The store is pet friendly so you can bring your furry friend with you.

Staff here were friendly & did a fantastic job with our reluctant 2yr old border collie, who recently had a long overdue wash & general tidy up at the grooming service. He looks amazing and the price was more than reasonable - highly recommend.

I am extremely happy with their customer service. The staffs are working here are so nice and helpful! Also grooming staffs are so patient and caring. The only downside for me was puppy school! Unfortunately, it didn't fulfill my expectation.

Puppies are allowed here ... Bring your dog to wash or pick their new toy. The staff are always happy to help and you can always find someone knowledgeable to assist. Great rewards program and I seem to have credit all the time to use up.

This is my local PETstock and it’s great! So large with a great range of products! The staff are always friendly and helpful. There are products for all different types of pets, plus there are pretty fish you can look at/buy in store!

Best place to pick up all your fur babies retirements. Give your pooch a nice warm dog wash while you are there too. Awesome staff always going out of their way for you. Ps our dog gets so excited when we take her there she loves it.

Went into Petstock to buy a few things and Price Match. Don’t bother price matching cuz they add shipping onto it which makes it pointless!!! Petbarn don’t add shipping so it’s worth going there instead if you wanna save money!

Here every week and the staff are amazing they go above and beyond to make sure my order is instock everyweek. My boy cat is on prescription diet since going on that and the help of the team at petstock he is doing great.

Very pleasant pet shop and the staff are always friendly and helpful. Thanks to the blonde girl whom spent the time helping us fit our dog, Zena with a new Harness and collar. Very much appreciated for sure …

The girl that helped me with the Kitty Litter was extremely helpful. And when she realised that there was a hole in 1 of the bags she immediately went and got another one. Will definitely go back. …

It's a fantastic pet shop but it depends on what you are after they are dear with some of their products but you have to know what you want before hand. The service is wonderful our dog gives a paws of 5 also.

Good pet store but highly overpriced. For example: a Fluval 406 external filter at Petstock is priced at $449.00. 2 minutes down the road at a local family owned fish shop it's $399.00. Guess where I went.

Very good range..girls on the checkouts gave the vibe that they didn't want to be there...no enthusiasm or customer service skills...but other than that it was a nothing to entice me in experience

It has a beautiful aquarium setting. However I went there for some poultry stuffs but there was not many for poultry. Anyway they do have wide range of stuffs for cats dogs birds and other pets.

Maddy did a fantastic job of assisting us with setting up an aquarium. She was knowledgeable, professional and passionate about helping us get things right. She's a credit to the store. :)

It is absolutely UNNECESSARY to have the dog nail clipping at such an expensive price!! $18 for a 5 minute service??!! This is just GREEDY. Staff are rude and indifferent. MINUS 5 stars.

Great staff, very friendly. We get both our dogs groomed here, not 100% happy with our most recent experience but they have always been excellent until now. We will continue to come back

Have not been here in quite a few years and it's amazing. My grandson has been buying his fish from there and was keen to show me around. All staff were friendly and helpful.

Products and service are good. They need to keep an eye on the health of the fish they sell though. I was sold a gold fish with white spot which almost killed my whole pond.

Friendly.and helpful staff, although limited cat toy range compared to some other stores. All petstock pricematch so definitely check if you can get a better price online!

Nothing but good service, Our puppy had his first wash and brush today and couldn't have come out happier. Seemed relaxed and was super fluffy. Super happy with the result

These guys are always extremely friendly and can't do enough to help. I haven't had a bad experience yet! Very knowledgeable.. they know everything from frog's to dog's

I brought an item for my dog Luna and it didn't fit her so I returned the item and they gladly refunded my money. not a lot of places do that with out a fight

I take my dog here for grooming now! AWESOME SERVICE! If your looking for someone to groom your baby the girls here do an awesome job …

Shopped there for years. They have a variety of animal needs. Currently I'm taking my new puppy to puppy school. The trainer is very good. So far so good.

Great staff and great place to get all your pet food and everything you want.if you want anything for your pets pet stock is the place to go to.....

One of the friendliest stores I've visited! The staff are very kind and helpful. I especially admire the way they look after their animal visitors.

Great variety of everything you need, I go there for my dog food and treats and bird seed. I love going there, great staff, always very helpful.

Usually very good for products just sometimes they are out of stock I always buy frozen meat for my dog it’s priced well and great for the dog

I took my fur baby cavoodle here for a full cut and they absolutely did a great job! Very friendly staff! Will definitely go back again!

I get lilly groomed there once every 4 weeks now. She feel fresh and vibrant when she comes back. Thanks to the ladies that work there

This is handy spot to be next to bunnings & plenty of parking. Drop in for some treats for your fur babies. ‍⬛ …

Helpful and Friendly staff. Always shop here and get l9ts of help and advice. Also love thay they always offer to help to the car :)

We luv our trips to petstock parafield this was our first bath time gere and we loved it seeya in 2 week's …

Wonderful service, they are always alert and quick to help out. Love this store, they know what they're talking about.

Staff are knowledgeable and friendly. Very helpful and love the expanded store. So much more room for more products.

I find the staff friendly and helpful but the prices a little high although the do stock a huge range of products

Good range of stock.. as all bricks and mortar pet shops are a bit pricey but can price match if found cheaper..

Great staff, great service, great location compared with other PETstocks in Adelaide they are by far the best.

Lovely people who are always willing to help. One of the bigger stores in SA with more products available.

Was shopping around to set up a fish tank, Jess was a wonderful help, knew her stuff and was very polite!

Nice store. Nice staff. Goog prices on a wide range. Some stuff is a bit much but you know it's decent.

Staff are amazing and friendly, I don't care to pay extra for a good quality, highly recommended

Really friendly and helpful staff. It has a bigger selection plus a few good sales

Great place, super friendly and helpful staff. They will price match if you ask.

Very friendly staff and very well stocked store my turtles fav shop

Great range, affordable prices,staff are friendly and helpful.

Friendly staff. Good range of pet products. Highly recommend.

Amazing service and what they do to help the awl is amazing

Lovely girls that work there, very helpful and friendly.

Great staff ,friendly service courtesy highly recommend

Excellent range of products, clean store, good service

Very helpful staff. Best prices highly recommended

Friendly team, great job with grooming our dog

Amazing staff, huge range of products

Very clean, and Staff very helpful

Wide variety but a bit pricey

Good products and service

Great place love it