An utterly dreadful experience. I ordered my food online, through their own website. I received a confirmation email, order number, everything you'd expect. It also took my money. After two hours' of waiting and making unsuccessful calls to the store (met with an automated 'our operators are busy, please hold' message), I decided to head to the store in person. I arrived to find it was closed. So the next day (today) I went in to the store to claim my refund. The website says that if there was a problem with the order to speak to the local store itself. So I did exactly that. I was met by a sniggering and laughing man who could not have shown more contempt or disdain if he'd tried. He repeatedly said "it's nothing to do with us", and firstly gave me a phone number to call, which I called while I was in the store and it repeatedly went to a generic voicemail. He then referred me to the website (which, of course, refers you to the store). I have submitted a complaint via email - it remains to be seen what happens next. However, I would advise you give this franchise a miss. Appalling. I've given it 1 star because 0 stars is not an option. 1 star is highly generous for twenty quid's worth of food that I never even saw.

I'm annoyed to have to give one star. I'd say minus one star if I could. We had a pepperoni pizza and a buffalo chicken pizza, both of which were like vaguely pizza-flavoured sponge. The chicken strips were like powdered chicken. Even the potato wedges were bland and tasteless. We didn't bother eating the red velvet cookie dough thing. Seriously, it smelled off at best. At worst, it smelled like something from a toilet - sorry to be vulgar but it's accurate. And the ice-cream to share was a glorified thimble of sub-par goop. All in all, it was hideous. Also, the delivery driver had his mask around his chin and leaned in close to hand me my delivery. There has been no part of our Pizza Hut experience tonight that was good. Never going here again.

Ordered online and waited in the apartment lobby to meet the delivery driver. After an hour of waiting, we called the store to see if the driver was still coming. We were then explicitly told that it was our fault the order was late and our food would be cold because of it. The driver explained that we needed to list our apartment number on the address (the address we supplied was the address the Air Bnb gave us which we used for other deliveries previously without a problem). When the driver arrived, he sped into the complex (with the same address we originally gave) and shoved the pizza into my hands. We have never received this poor of customer service from a Pizza Hut. I am highly disappointed with the unprofessionalism of this location.

This man is a genius the best pizza I have had in years thank you so much your pizza is a straight 10 utterly delicious and perfect
Service
Take out
Meal type
Dinner
Price per person
£1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Chicken & Bacon Flatbread Pizza, Margherita, Potato Wedges, Chicken Supreme, Chocolate Chip Cookie Dough, Loaded Margherita with Triple Cheese Blend, Supreme, Cheesy Garlic Bread 4 Pieces, Beyond Italian Style Sausage Tear & Share Topper, Breaded Chicken Strips 5 Strips
Parking space
Plenty of parking
Parking options
Free parking lot
Parking
Perfect easy access and off road

I ordered a £14.99 deal tonight and the food arrived in time and was hot. The pizza was cooked well. I must commend the delivery driver. He was so polite and friendly despite having to deliver in this rainy and windy weather! He had excellent customer service skills. Unfortunately I didn’t get his name and there was nothing on the receipt to give feedback. But all round a good service.
Service
Take out
Meal type
Dinner
Price per person
£20–30
Food: 5
Service: 5
Recommended dishes
Veggie Sizzler
Recommendation for vegetarians
Highly recommend
Vegetarian offerings
Clearly labeled vegetarian dishes

Tried them numerous times in the last few months and they're seemingly incapable of delivering a decent pizza. Toppings are inconsistent to say the least, although they are occasionally what you've ordered. Pizzas are usually burnt, although generally still edible. Garlic bread ranges from 'under cooked and soggy' to 'wet sponge.' On the plus side they're always delivered on time and politely. But still, a dog turd is a dog turd however nicely someone puts it in your hand. Try another branch if you can.

The guy who answers the phone is extremely rude and gives very abrupt answer's very unhelpful lacks customers service skills then on top of this the pizza was two hours late cold and tastles I called to complain but the pratt who answerd said sorry if you wish to complain you need to email head office what a complete joke didn't entertain it and will never place an order with them again

Only bad thing i can say is they forgot the ice cream. I made the mistake of ordering it to the wrong address, and sadly they couldnt deliver it to where i was as it was out of their area. Totally my fault. However they were really nice on the phone and polite and apologised even though it wasnt their fault. Sorry for delaying the driver, but thank you so much and the food was lovely

Really awful experience. Food was completely cold. Called the restaurant and was spoke to very rudely by two different people. Told I was lying about delivery times and that my food couldn't possibly be cold. As one pizza had been opened (not eaten-just put in the oven) he said he couldn't bring new pizzas. Also the margherita tasted horrible and wasn't eaten. AVOID!!!

Hair in food, tried to phone to get a refund as we didn’t feel it was safe to eat any of it as there was a clear hygiene issue. The hut were very unhelpful trying to shift blame by saying ‘WE WEAR HAIRNETS’, refusing a refund so currently perusing other options to get our money back. I would not recommend this place

A very bad manager and a liar ,my order was super supreme pizza without Pepperon and spicy pork sausage . when I arrived to take my order , I asked him to confirm that he said without Pepperoni and spicy pork sausage . When I arrived at my house I found Pepperoni and spicy pork sausage.

We have ordered two pizzas and come cold pizza and undercooked and we ring them tell them pizza not made properly the guy give phone to manager he don't know how to talk with customers he don't have any sense of humor he said to me don't order any pizza from chorlton pizza hut

Great food and service, so no complaints from me
Service
Take out
Meal type
Dinner
Price per person
£20–30
Food: 5
Service: 5
Atmosphere: 4
Recommended dishes
Pepperoni Feast, Chicken Supreme, Garlic Bread 4 Pieces

Awful experience. really unprofessional & untrained staff. There was £3.99 pizza plus drink poster displayed on the shop door but the guy at the shop refused to give the drink. He was not aware of its own company's offers. Worst customer service. Avoid!

Missing items on delivery, phoned for an explanation and a very racist and rude cretin claiming to be called Sals that worked for the restaurant did nothing about it. Disgraceful service would not recommend, Pizza Hit should investigate this branch.

Tasteless, stogy, goey cheesy mess of a pizza, what has happened to pizza hut, have eaten in a few places on Manchester, both eat in and take away, all the same, not the same as I remember growing up, disappointed. Not cheap either.

Ordered today by phone for staff on duty at hospital local to Pizza Hut Chorlton. Very helpful on phone. Food arrived on time very hot. Lots of extras thrown in for us with no extra charge. Lovely thought. Thanks Pizza Hut!!!

New loaded cheese blend is diabolical smelt off and ruined the base. Stuffed crust was barely stuffed. Gave this a chance again after a bad one a while ago but never ever again. Still cant get the weird smell out the house

Ordered on line and payment went through. Food never arrived. After a two hour wait i drove round there to find the store shut with nothing viable to say why. Still waiting for my refund. Will never use them again.

Avoid this pizza hut at all costs, manager zohair is unprofessional and rude, does not have the decency to apologise when the order is blatantly wrong. The staff there are neanderthals to say the least.

I’ve ordered today and hour ago .. each slices had a hair I just couldn’t believe it how they cooked in so much hair
Service
Take out
Meal type
Lunch
Price per person
£20–30

Oh my Gosh... I can believe I ordered a supreme pizza and I got in 20 minutes. The assistant was very polite and the manager was very attentive, now I know where I need to go every Friday night

literally the worst pizza place I've ever dealt with. driver was lost for 1 hour and my order was missing things when it arrived. completely incompetent. Will never buy from here again.

Food tasty and hot as always got a treat in my order they gave me a free chocolate brownie wich was delicious and small tub ice cream. Staff are friendly also

Been here the last 2 weeks and the staff are great! Have good customer service and the pizzas are cooked beautifully. They gave free sauces too …

The pizza was cold and seemed undercooked and tasted doughy. Not up to the premium Pizza Hut quality we are used to. Not sure what’s gone wrong here.

Ordered from here this evening. The pizza was delivered rapidly by a friendly fellow in a white car. It was piping hot and cooked nicely, thanks!

Never ever order from this PH. We just got a small pizza for an order of a large pizza. PH customer service is of no use. Pls dont order here.

Pizza was half an hour late. Wednesday night so no excuse. Very poor. Won't be ordering from here again. Don't buy from pizza hut.

Pizza was so dry. Don’t think there was any purée on it. Also no customer service at all. Wouldn’t order here again.

I called them to ask them if they are opened and the guy called me dumb because I called to ask for orders once

Absolute filthy dump and worst service imaginable
Food: 1
Service: 1
Atmosphere: 1

outstandibg foot and service by pizza hut chotlton. delivered to stretford in 20 mins by haji. thanks

The pizza was lacking cheese. It was like just eating bread with tomatoe base. Staff was rude.

Ready as informed.Friendly staff. The Pizza test different from Domino's,worth trying.

Always enjoy eating from here. Hot on arrival and delicious in taste. Cant fault it

Got one of the worst pizzas I've ever had from here for twice the normal price.

Is nice Pizza Hut with nice food driver was nice and polite his name was muiz

Great pizzas, always hot, but always late, 25-45 min wait more like 1-2hrs

The best chicken supreme ever! So yummy! Friendly staff, easy to collect.

Very fast and tasty food, thank you for the free cookie! Merry Christmas!

Gave free dessert as one wasn't available, small acts of kindness go far

Pizza was lovely and hot and garlic bread, defo recommend the chorlton 1

Just got my pizza. It was fresh and very hot. Arrived quickly. Thanks!

got a cold pizza also was late 3 hours also I been charged full price

Great food, arrived quick and hot delivery driver was really polite.

Very good reception, we don't wait too long to unload. Perfect!

Pizza is so tasty and i recommend this store for best pizzas

Great delivery! Food arrived on time and was great, thankyou

Cold food that took 2 hours to arrive - never again!

Great place. Great pizza.
Service
Take out

Just ok , not the best I have try it elsewhere .

Delicious! This is the best Pizza Hut.

Pizzas are horrible. Do not recommend!

Friendly staff and good priced pizza

Not as good as they used to be

All meat pizzas have pork !!!

Decent! I love Pizza Hut

Didn't even turn up

Horrendous service

Excellent service

Slow delivery

Fab service

Excelet