Horrible take away service. They keep giving wrong delivery times in their app, waited almost 2 hours for my pizzas and in the end driver returned because didn’t find the address! Whilst waiting I have called 3 times where the manager always lied and said driver is 5 m away! Driver couldn’t find our address and left back to the restaurant! The manager said the driver tried to call the mobile number 5 x when we only had one missed call that we have returned! Manager then said driver is new: not our fault! Kids waiting for their dinner for almost 2 hours and disappointment of no take away received. Terrible service and very rude manager! Should have offered to bring Pizzas anyway even if we rejected! Avoid Pizza Hutt Carshalton at all times! No care about the customer at all! Avoid!
Service
Delivery
Meal type
Dinner
Price per person
£30–40
Food: 1
Service: 1
Atmosphere: 1

ordered 3 items, arrived 50 minutes later (as told) but all items were cold. I complained and was told they will replace the order. Second order arrived in maybe 20 minutes or so. I was going to tell him that I don't want to replace my order, because my child is already very hungry and will not be able to wait any longer, so we ate the food anyway. But I thought, since the food was not up to standard, it would be a compensation for me to receive another order for free. My bad. When the driver came, he asked for the old order and I told him that we have eaten most of it. Then he started to make a fuss about it on my doorstep, embarrassing me in front of our neighbors, that if the food was cold then why did we eat it? And that the food wasn't cold anyway because he delivered it 5 minutes after it was made. So basically telling me that I was lying. Terrible terrible experience. Too expensive anyway. Never again.

Pizza Hut app says 30-40min delivery, 1h30+ after ordering still no food to be seen! Called them several times while waiting just to be told by the manager each time “driver 5min away”! He clearly lied to us each time! Ended up asking for a refund to be told they can’t refund we need to contact Pizza Hut CS online! Taking people’s money is an easy process, refunding while being 200% at fault is a very different story! Manager is rude and 0 respect for customers paying his salary! Avoid this place, plenty of nice and reliable places to order pizza from in the area.
Service
Delivery
Food: 1
Service: 1
Atmosphere: 1

I ordered here few years ago.. twice hoping each time that it will be better and it was awful. Pizza so doughy and zero flavour. Have had much nicer Pizza Hut deliveries in the other areas which taste much nice than this. Thought I would order again on an off chance to see if any improvements… taste just as bad as I remember. Doughy once again, flavourless and I ordered garlic dust but there was barely anything on. Do not order from this branch, quality of the Pizza is poor.
Service
Take out
Meal type
Dinner
Price per person
£10–20
Food: 1
Service: 2
Atmosphere: 1

Terrible service, there was a black hair in my pizza how revolting. If you want a deep pan pizza don’t bother as they never have it which is the main reason you’d go there for the deep pan, also the tomato sauce they are using now is vile nothing like the one before. This is meant to be a new Pizza Hut as the old one closed but the old one was a lot better with better ingredients and better pizzas. If you want a decent hygienic meal I wouldn’t go here as they just have no care. Awful
Service
Take out
Price per person
£20–30

Pizza ordered at 6:30 p.m. 2 hours of waiting for a pizza until 9:30 p.m. which didn't arrive, the app shows that it's been baking for 30 minutes, they don't answer the phone, they don't give a damn about customers, the hungry child fell asleep because of this waiting I DO NOT RECOMMEND.
Service
Delivery
Meal type
Dinner
Price per person
£20–30
Food: 1
Service: 1
Atmosphere: 1

Awful. Delivery was almost an hour late. Called them, no answer. Called again, they answered, they disappeared, then they hung up on me! Called again, and finally got told my pizzas were out for delivery. Still took another 15 minutes to arrive, though. No more ordering from Pizza Hut for delivery if I can only order from the Carshalton branch!
Food: 2
Service: 1
Atmosphere: 1

I expected a longer wait being NYE but arriving stone cold 1hr 40mins late is not acceptable! No answer from the Phoneline as just cuts off so couldnt even ask if order was coming or if we could just cancel and order elsewhere
Service
Delivery
Meal type
Dinner
Price per person
£10–20
Food: 1
Service: 1

Trying to order here is a myth. Can order online or place any orders. What’s the point. Calling their number is also a myth I’ve been trying for the past 1weeks. No one’s answer . What kind of service is this. Been closed for almost 2yrs and still nothing why bother opening
Service
Take out
Price per person
£1–10

I have worked here and I suffered racism and bullying. I eventually got sacked for complaining that the manager was leaving food on the floor. The hygiene in this store is terrible and the area manager was defending the manager who was leaving food on the floor.
Food: 1
Service: 1
Atmosphere: 1

did an online order, waited over an hour when ETA was 30-40 minutes, also said between 9:10-9:20. Been trying to call the store for about 25 minutes no answer absolutely disgusting
Service
Delivery
Meal type
Dinner
Price per person
£30–40
Food: 3
Service: 1
Atmosphere: 1

Very horrible service and sent a wrong order and never replaced it.i ordered veg supreme and they delivered a pizza with meat.
Meal type
Dinner
Price per person
£20–30
Food: 1
Service: 1
Atmosphere: 1
Recommended dishes
Vegetable Supreme, Pizza

Highly rated service received, and happy with their way of trading. price wise and quality of foods second to none. Best pizza I ever had. It's probably the most delicious one honestly! Look forward to going back there again.
Service
Take out
Price per person
£20–30

Got a large with garlic cheese bites crust and its like it been reheated, it is the most chewy pizza I've eaten. Wouldn't order from here again
Service
Delivery
Meal type
Dinner
Price per person
£30–40
Food: 1
Service: 1
Atmosphere: 1

They gave us the timeframe of 40min. Had no problem with that, but after waiting an hour we were told it would be another hour until delivery. With no apologies or notification
Service
Delivery
Meal type
Dinner
Price per person
£30–40

I order the pizza delivery from here very often coz the pizzas are so fresh, moist, crisp edges and delicious just absolutely love it. It’s something special about their dough or the person who ever makes them it’s very different and tasty. …

Had to go in to get are food after delivery been toll could not get money back in the place rubbish all over and very dirty did not eat in the end as was so put off
Service
Take out
Food: 1
Service: 1
Atmosphere: 1

Ordered 10 pizzas for collection, was told 20 mins. Got them to the front desk in 19 mins. Piping hot. Excellent service. Would definitely be going back.
Service
Take out
Meal type
Dinner
Price per person
£100+

Staff were very friendly and helpful and the service was excellent
Service
Take out
Meal type
Dinner
Price per person
£1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Pizza

They didn't deliver my food, called to either get it re delivered or refund but everytime the manager is apparently not in. Terrible place. Scammers
Service
Delivery
Price per person
£20–30
Service: 1

I came here last night, my order was processed straight away. Great collection deals, and food was prepared quickly.
Service
Take out
Meal type
Dinner
Price per person
£10–20

Omg how they have gone down hill High price liw quality
Service
Delivery
Meal type
Dinner
Price per person
£20–30
Food: 1
Service: 1
Atmosphere: 1

Such an amazing experience, customer service was incredible and the pizza was lovely. Really recommend!
Service
Take out
Meal type
Dinner
Price per person
£1–10

Excellent. Great Service. Quick Delivery. Overall an Extremely Tasty pizza!!!
Service
Delivery
Meal type
Dinner
Price per person
£10–20

The staff are friendly and the service is good but the pizzas are not to my taste … to be honest the base is thick and stodgy and not enough toppings ..

Good I go here regularly for our monthly pizza cheat days! Love it
Price per person
£10–20
Food: 4
Service: 3
Atmosphere: 4

Always great deals and quick friendly delivery, ordered a few times and can’t fault it. Thanks
Service
Delivery
Price per person
£20–30

Consistently late delivery, every time. Just a massive disappointment.
Service
Delivery
Meal type
Dinner
Price per person
£20–30

One of the worst pizza delivery in this area taking more than 1:30 hours for delivery 1pizza
Service
Delivery
Meal type
Lunch

Great pizza was very nice and crispy, great deals going on at the moment aswell
Food: 5
Service: 5
Atmosphere: 5

Waited 3 hours for a pizza and still hasn’t arrived
Service
Take out
Meal type
Dinner
Price per person
£20–30

Nice little hut
Service
Take out
Food: 5
Service: 5
Atmosphere: 4

Delicious pizza, very good quality. I highly recommend the Carshalton Pizza Hut branch

Delicious food, excellent service. Will order again and definitely recommend

Lovely Pizzas, Excellent customer service, happy its back open again!

Wing street aka Pizza Hut sides!! Terrible wings don’t order!!!!

Don't order delivery go and collect you'll save at least 50%

Awesome as always
Service
Delivery