I would give this 0 stars if possible. I received a phone call from the delivery driver telling me he could not find my address, I asked if he had used the postcode to which he said yes, but my apartment building has it's own postcode. 15 minutes after this, he finally arrived with cold, soggy pizzas that we had to reheat in the oven. We asked for a discount on the phone and while we eventually paid £12 instead of £16.88, the phone service was so poor and the man in the store kept insisting that the pizza would be fine (it really wasn't), that we wish we had just cancelled the order and cooked instead. After all that hassle, and being stood in the cold for 15 minutes outside my building, the pizzas tasted bland and we only ended up eating one of them before deciding it wasn't even worth it. Bland, cold, soggy food, poor delivery, and rude customer service. We won't bother ordering from here again.

Very bitter experience twice so far. Both the times, the delivery didn't happen. Placed order for £80 worth items at 2 pm. ET for delivery is 2.40pm. Once the order was out for delivery, tracking wasn't available. waited till 3.10pm While enquired Pizza Hut, they mentioned that since the delivery person wasn't available, they arranged it through Deliveroo, and that they can't track the driver. It was absolutely absurd to hear that after waiting for 1 hour since ordering. We had a party and 8 kids were waiting in hunger. Our party did not end very well as kids were all crying desperately. If there's no delivery person, they shouldn't have take up the order, or called us and explained the situation.
Service
Delivery
Meal type
Lunch
Price per person
£80–90

Order not delivered, I provided 2 mobile numbers and apparently the driver couldn't reach me. I can say he doesn't even tried to delivered. I called the hut that prepared it and he said my order was gone, I asked if I could collect it myself and he said it was gone, it was 35minutes after I ordered. They gave me a number that is not accepting calls, they didn't send me a refund. I called I asked if I could order again they said it was closed, weird because apparently I could do it online. Horrible customer service, I used to like Pizza Hut and I ordered many times but after this I will think twice. Very Poor Service.

Absolutely terrible. Do not waste your time&money to order from the place. Twice had probldms with them. First time order never arrived and they said driver had a problem with the bike so could not carry on with the delivery. To get my money back i had to wait over a month. Today order came late and pizza was out the package. Driver just laughed when asked what i am supposed to do with a pizza that was all over his bag then chucked back in. Clearly could not eat it. God knows how long will have to wait this time for a refund
Service
Delivery
Meal type
Lunch

This Pizza Hut is the greatest establishment for Italian cuisine on the entire planet. Never have I ever been in receipt of such incredible customer service, kindness and patience when making my Wednesday night orders. The pizzas are always top notch, the staff are so friendly, and the delivery is faster than the speed of light. I will never venture away from the Hut again after my incredible experiences with this establishment. Big thank you especially to the warm and inviting voice on the other end of the phone. I LOVE THIS PIZZA HUT.

Ok... after a disastrous deliveroo foul up... I recorded directly from them. Based on their suggestion, I ordered online for a delivery time of 7pm At 5pm the delivery driver arrived but i couldn't take the pizza, i asked if it would be delivered at the time i specified. Fine, at 7 it arrived, pizza was just reheated from the earlier order, which I'll be honest i was expecting... but part of the order was missing. For a reheated pizza, it was ok. I really do like pizza hut but I think this is the last time ordering for delivery.

Good take-away pizzas. The place does not have tables to eat in, but offers a very competitive prices and sound offers to bring pizzas at home. However, there is not enough staff and normally it takes you a little to get served. By the way, it is not problem of the personnel, but of the company. Few days a week you can order a special dough which i recommend a lot and it is worth the extra pound that you pay for. 15 minutes walking from Lime street, there is no easy parking available.

Ordered a large half and half pizza and a cookie dough dessert. Driver turned up with a medium Hawaiian pizza which was cold and no dessert. Rang them and they said they can't resend the order as they had no drivers available and they couldn't give a refund themselves but to contact customer services which no doubt will take forever to resolve. Use Papa John's or Dominoes instead, this branch is a joke.
Service
Delivery
Meal type
Dinner
Price per person
£10–20

Manager barred me for asking why a pizza took 20 mins to cook after he assured me it was 2 mins away from being ready. He's since told pizza hut I was in that week abusing staff (there's no evidence of this whatsoever). My advice is don't complain about your experience to the manager, or you'll end up barred and accused of things you didn't do. Horrendous experience. Avoid at all costs.

The worst pizza delivery EVER. 6 times I've ordered. 3 times I didn't even get my delivery and the other 3 took minimum 2hours. Avoid this place at all costs. Get dominoes ( better quality and great delivery time, with live update on order) or pappa johns. If my other half didn't like pizza hut the most I would never order from them.

The pizza has not arrived yet. I ordered 2 hours ago. They indeed stole my money. Never order from there please, I tried to call them so many times as well but noone was picking up the phone. This behaviour can only be justified in an apocalypse situation or a war when nothing is working properly.

Thank you to all the staff at the London road liverpool branch, especially Charlotte who took our order and was really helpful and polite even with all this isolation going on. The food was amazing and delivery was really quick too. No fuss just the way it should be

TERRIBLE Took almost 2 hours for the food to be delivered. It was barely warm when it arrived, garlic bread was completely burnt, pizza’s were garbage. Just dreadful customer service and food
Food: 1
Service: 1
Atmosphere: 1

First pizza came cold due to traffic, spoke to manager/owner, without no hesitation he sent out a new pizza which was hot and also added on free ice cream as a way of apologising for the wait.. many thanks for your great customer service.

I ordered 2 large pizzas are they taste disgusting. We tried one portion from each pizza and put the rest in the bin. A waste of money and food. Never ordering from pizza hut again.
Meal type
Dinner
Price per person
£20–30

Delivery issue, put collection instead of delivery, explained we couldn't pick up this order, staff where so helpful and fantastic, sent it out for delivery. 5 star service provided, amazing customer service , Charlotte and John. …

Ordered 4 pizzas that never arrived and didn't receive any refund. Terrible customer service.
Service
Delivery
Meal type
Lunch
Price per person
£50–60
Food: 1
Service: 1
Atmosphere: 1

Burnt, dry and 0 taste, had better pizza from Tesco!
Service
Take out
Meal type
Dinner
Price per person
£30–40

Great pizza but better to collect because delivery drivers take too long and pizza would be cold

Fast delivery... I enjoyed the pizza with the chicken and chips that came with it..