Went in to collect. Relatively quick in comparison to a delivery. Some offers that they were showing on the menu on the front desk weren't available which is a bit misleading but all in all, the food was good and I didn't have to wait long. Not much else you can ask for from a Pizza Hut More

Order a pizza to be delivered, after giving address and confirming details the order came as a pick-up. The only way to fix it is by calling. No one picks up the bloody phone. It is ridiculous. We can't go pick up, and we can't talk to anyone to fix the order and get delivered. More

Order was delayed by an hour, taste was not usual as one would expect. No one picks up the phone, delivery driver is clumsy. Pizza kingston used to be good, but now quality & service levels are going down the loo. Next pizza will be from pizza express, not from you. More

Rude and unprofessional staff, with poor knowledge of English. Heavy made pizza, hard to digest. There is lots of more and much worthy places around, to have a proper pizza with a proper service. I wouldn't come back there from now on, and it's my advice for you as well!

Asked my wife to get the pizza from this outlet just this evening and when we opened the box at home, it was full of burnt veggies and shrunk pizza. It seemed like a reheated pizza which was just the worst pizza I ever had. Won't ever get another one from them!

Pizza was greasy, soggy and uncooked dough, when ask for a refund I was rudely dismissed and accused of not having pizza before. Normally have pleasant experiences at other times but this will be my first and last time. Extremely disappointed with the service

Ordered pizza and was an hour late. Promised credit for next order. Call up to place an order and no record of credit being added to account. Really poor customer service and won't be ordering from this branch. Avoid as terrible customer service.

I just wanted to let you know about the appalling way I have been spoken to by Bilal, the manager of Pizza Hut Kingston. I ordered a drink which the restaurant didn't have in stock. But the manager refused to give me a refund. And told me I

I've seen that you have had alot of bad reviews lately from my experience I would give you 6 out of 5!! We were staying at Doubletree Hilton, my wife rang for a delivery asap, You was very helpful on the phone and delivered 2 steaming hot

This was the greasiest and worst pizza I ever had. They were 60 min late for delivery, forgot 1 pizza and the one we got was soo greasy that I think I’ll get a heart attack tomorrow! Do not buy any food from this place. And we shall not

such a poor even if I have more worse word, I should use for the service I received. I did my order online and select an option for delivery but when I done payment received email that your order ready for collection in 20 minutes and I

I actually called the restaurant today and requested to speak to a manger before I decided to leave this review, however “he was unavailable” to speak with me. I have ordered from here a few times and its only so many times you can give

Ordering process and delivery were very easy and excellent. The pizza was awful. We ordered the Peri-Peri Stuffed ‘Crust’ Pizza - the word ‘crust’ shouldn’t be used in any context for this pizza; as it was a wet sloppy mess. We were

I work close by and wanted to order food. The Asian guy working there was very unbothered to serve and I had to wait for a while. When he finally came I asked if there was anything halal for my colleague who only eat halal meat. His

Ordered the cookie dough pudding.. the 1st one came completely burnt so I had to travel back to the store.. I was offered to have another one made for me and a free one which was nice of him.. unfortunately when I got home both were

I called for delivery which I placed Oder for6 pm I caked at 5 and requested not to put onions on my pizza man refused to change he said he will for get and I can’t cancel coz al already paid online very bad customer service

Staff not cooperating with costumer I come to collecting my order after 30 min of making by phone and no one have make my order also the say 1 minute all the time to keep you waiting staff refuse to give me the name More

Asked for no sauce on my pizza. As I was ordering from the deals menu the guy on the phone rudely told you can't make any changes to the pizza and said if you want it without sauce I would have to pay extra. Seriously!

Bad people, worked there, they cheat with their staff, they dont care if the staff have problem and they are leaving the job, they dont do anything about the problem and to keep their staff happy, very bad management!

Made an order online... 2 hours later still nothing... 5 hours later still nothing. Multiple phone calls to the store went unanswered. Had to end up calling head office customer service for a refund but even they

I used to love Pizza Hut, but the quality has gone DOWN. My fiance and I became very sick after eating here and they refuse to give me a refund. I have been arguing with them for 3 weeks now, and still nothing.

Asked for a specific pizza, the lady brought us something else and said she won’t give us what we ordered. Bad customer service for no reason, she said we can have what we ordered only if I paid again. More

Appalling customer service the line dropped so I raised my voice as she said she couldn’t hear me she put the phone down and has refused to pick up waste of space good luck in life Pizza flipper

Just ordered a pizza delivered in good time but oh my god £20 for a tiny pizza hardly any toppings never ordered from pizza hut and won't be again in shock how do they keep goin More

Always fantastic, fresh and far better value than the obvious competitors. Consistently great pizza - extremely friendly, helpful staff also. Recommended. More

Have been going to this place for some time now. Always friendly and very welcoming. Pizzas always delicious. Time keeping outstanding. Thanks guys. More

The pizza was too greasy , soggy and smell of stale oil. The Lunch deal we used to buy before no longer there it was a good value for money . More

We placed an order couple of weeks back, order was processed and paid for. Then they called 30mts later and said they had to cancel the order!!

Gave my friends and I a window booth which we enjoyed. Members of staff were polite. A bit cramped however despite social distancing suggestion.

Very heavy pizza , hard to digest and the service is was very bad to … Not recommend this place ….. Pizza Hut is not the same any more! So sad …

Ordered from here and all my family got food poisoning from the pizza we had last night. Awful. Will never be ordering from here again. More

don't come here, the lady in receptionist is terrible, I don't know how to choose pizza, she doesn't help me at never order again

Not recommend this place. Very unprofessional staff. They sent me the wrong pizza and when I called them the manager just didn’t care!

Always get amazingly tasty pizzas from here… much better than anywhere else we order from. Not sure why but they are just scrum! More

food was alright, delivery people never seem to know how to get to us despite living locally so food turns up cold at best More

They couldn't even b bothered 2 do a take away from even 5 minutes away I explained this and the bloke couldn't understand

I called to place an order. They immediately hung up. Bad customer service. Will not be ordering from here again. More

Spectacular service, didnt have my phone with me at the time, really good food but leaving the review now

Pizza got cold once I made it home... my house is only a hour away. So sad didn't get to taste the pizza

Not the best... Try TOPS just down the road or domino's - so much better and will get your order right

A poop nice to have a pizza hut delivery in kingston now and they deliver to ham which is amazing

Good service and I got vegan pizza because they don't have halal options
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Don’t buy from here found piece of metal in their pizza avoid this place at all cost

Very slow service taking too long for order and need proper staff to take order lol

The taste was amazing along with freshness. Would definitely have it again.

delicious hot pizzas delivered home and great customer service

Asked for veg farmhouse and got ham in it. Worst service ever.

Piping hot food delivery really prompt good service

Staff are friendly Fast service Delicious pizzas!

As far as pizza goes they are always good.