The girl at the register was being really rude to the customers when they ask was they pizza ready on the screen in there it show they was as long with mines so we all just had to stand there why she walk to the back with attitude and came back say she goin to take her time counting the money .I will not be goin back to this store

My fiancee placed an order for delivery, and the girl who delivered the pizza made him remove it from the bag she had, and the pizza was half-way out of the box. It honestly looks like the whole thing had been dropped. It then took over an hour to get someone on the phone to make a complaint. Worst service we've ever experienced.

Ordered through the app. The est. Delivery time came and went. So I called the store. I spoke to Frank and he assured me my pies were on the way. They arrived within 5 min of talking to him, about min past what the stated. So expected cold or just warm pies. Not only were they nice and hot, they were cooked perfectly.

They’re a Pizza Hut, alright - but you’ve not got great odds of getting your food (or any employees to acknowledge your existence) in a reasonable amount of time. They do make quality food, and it’s arguably some of the best builds in Jacksonville, but the service leaves a lot to be desired. More

If I could have rated zero I would. I got a meat lover personal pan that was awful no meat no flavor. I will never order during the day the night crew with male in charge makes the best pizza I got 4 in the last 30 days and they were perfect but the day crew all pot heads awful customer service

My pizza was burnt if I could 0 stars I would app switched my pasta for breadsticks which was so hard my dog had trouble eating it and when I called the store the lady picked up the phone and screamed call back in a hour and then they wouldn't answer the phone after that

The pizza was not cooked well.The crust was gooey not cooked good. The pizza didn't have enough toppings. They lost our pizza and they messed up another lady's order and the manager got really loud with her arguing with the customer. And

I ordered a pizza and 2 orders of wings. The app said out for delivery around a half hour before the driver texted that he had my food. He was here soon after, but only had my pizza, not the wings, and the pizza was cold. When I called, the

There should be an option for zero stars. The representative that answered the phone claims he was the manager. Poor customer service skills. How is it that you all don't offers deals or discounts for a school function is several pizzas are

Would give no stars if I can. This place is so horrible and their customer service is even worse. They like to take peoples money and say they delivered the pizza but it never gets delivered. Then wants to go and say it’s Grubhub fault when

The Pizza Hut on North Main Street #106 in jacksonville, FL is the worst I've ever ordered food from. This last order was a delivery, and they had my delivery driver waiting an hour for a pizza that wasnt even made fresh. I called the store

The first time I came, they messed up my order, and I had to wait an extra 20 minutes. Things happen, so I decided to give them another chance. This time was the same. I ordered online and arrived 10 minutes after the time it said it would

Pizza was horrible! Pizza crust was not done. Appearance of Pizza was unappealing. When I went in to pick up the food, there was a small window to retrieve it. I gave my card to pay and the woman put the food on the table far away from the

I placed an order online, and i even gave the store 10 more mins than what the app said. Arrived at 9:15 and waited for 10 mins for the girl to attend to me because she was on the phone with a friend. She continued with her call while she

I wish I could give zero stars. I ordered online from this store last night and I absolutely regret it. They deliver their pizza through door dash. I was under the impression that my dasher was at the store picking up my order. However, a

The super supreme pizza price was there but the pizza was poorly constructed. Everything from the sauce to the toppings seemed painted on even though I paid for Xtra toppings while omitting the ones offered. I didn't receive those extras.

If I could give a 0 I would. Marylin and the store manager Franklin was extremely rude especially when the order was incorrect. I placed a order online through the website and not doordash. I had breadsticks missing and instead of beef on

WORST CUSTOMER SERVICE EVER!! PIZZA WAS BURNT AND I WAITED 30 MINUTES FOR MY FOOD!! I WAITED 10 minutes FOR SOMEONE TO COME WAIT ON ME. THEN, I WAS CHARGED $1 FOR SOME DARN CRUSHED PEPPERS! I SHOULD HAVE GOTTEN HALF OFF SOMETHING OR EVEN

I ordered a large Tastemaker at 11pm. I was told it would be delivered in 30 minutes. 45 minutes later I called to ensure the delivery would be made as I do not have transportation. I was told the order could not be located with my phone

Between uncooked food and poor service from workers and these nasty unprofessional distasteful attitudes this establishment is by far the worst Pizza hut ever. We barely eat out but when my family wants something we can never just have a

This location is on the money with the food every time. We just get pizzas and bread sticks nothing else. Trust me it's really easy to not cook a pizza right but haven't had issues from this location. This is our go to on pizza night. I

I wish my order was done right the first time and I got all of my order delivered to me without forgetting half of my order at the store. I would rate higher had been given pizza that was cooked and prepared properly and not just thrown

Only one star because I can’t leave zero. They never have everything you order, and when they do it’s cooked incorrectly! They never call you when they are out of supplies they just assume what you want to keep your money. They need new

I’ve come several times as a dasher and this location has the worst customer service. No acknowledgment, have to speak loudly under the glass, employees then come with an attitude. This is nearly every encounter with this location. As a

Pizza was wrong and whoever the nasty looking lady with glasses was so rude as ever. I first tried to get my order corrected over the phone and I was yelled at and belittled on the phone before she hung up in my face after I asked for

This is the sorriest pizza hut of them all. They are highly unprofessional. Imagine waiting for 3 hrs for your food only to be told you can't get a receipt for your food that has already been cancelled The manager and employee were

Well they didn't put our order in the actual register so when we called back because the food was wrong they didn't have our stuff saved and not to mention after 45 minutes I had the wrong pizza and the wrong small bites More

No one greeted me when I walked in initially. I went back 20 min later and was taken care of by an older lady. Very nice and very sweet. No place to sit and wait for your order. Good was hot and great though

Terrible experience. Employees seem angry with you just for the hell of it. If I weren't EXTREMELY hungry and if they weren't the only place in the area open, there's NO WAY I'd elect to go to this place!

The food was made incorrectly and what we did receive was soggy and not very appetizing. Staff is also rude and very unprofessional. The only good part of the experience was the delivery driver

You know I have order from this place 3 different time and on two of my deliveries I was so very pleased with everything. From the time it took me to order to the tasting of the food.

Had to wait about 10 minutes before the cashier came to the front. She was not pleasant at all. My pizza was hot but hard. I want be going back know time soon. Candie More

My overall visit was great. The pizza tasted great. My food was ready when I arrived. The customer service was also great. I had a wonderful experience at this location.

Absolute poor customer service. Ordered for a delivery last night and after it never arrived, tried to call several times and no one answered the phone.

Renee (What you said her name was but wouldn't write it down) the manager on duty February 3rd around 9:30. She has zero customer service skills.

Author was extremely pleasant and professional. He was a breath of fresh air. That is how customer service should be! More

To the Pizza Hut on main, I have never stolen anything a day in my life. The experience I had tonight was traumatizing.

I must say the young man was very pleasant with customer service and my food was hot and ready
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I ordered what I desired and when it didn't come back right, they corrected my order and was courteous about it

Food was disgusting think they gave us a old pizza we threw it away was cold also
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