Started going to this Planet Fitness recently with an Active and Fit membership. The program includes Planet Fitness Black Card, which was a nice surprise that wasn't explicitly stated. I needed to be there when the manager was around to activate it, but the staff was polite and let me work out on the few days I arrived too late before my membership was officially activated, as long as I showed the Active and Fit mail. It's a bit of an older facility and this shows in the wear on the machinery. There are tons of cardio machines available, though some won't track heart rate well for the built in programs. The gym is divided into clear sections, such as a hips/abs section. This was a bit confusing at first since machines are across the gym from each other. The free weights and squat racks get very busy in the evenings after work hours (around 6PM). I counted 9 benches, of which 4-5 were adjustable height. This is a bit of a problem since people will take those to use in the Smith assisted squat racks (there are no free-bar squat racks that I've found) and then there are only a few left in the free weights area. In addition, there is only one set of free weights for higher weights, so the chances you find a pair of weights at busier hours is smaller. There is occasionally a wait for the squat racks as well, usually do to a group of people occupying a rack for a long time. I often saw people in duos or trios rotating on the squat rack which occupies a lot of time. There are cleaning stations around the edges of the facility, which is a bit annoying instead of being able to take a bottle around but not too difficult to get to.

I had an account in 2017 when I visited Houston and stayed a couple days with my friend. life happened I went back to the valley and never came back to Houston until recently when I moved to katy. Completely forgot I had ever joined. Tried to sign up in katy where I live. They denied me opening an account. Apparently I have this balance on there for multiple months. Which includes several monthly fees, late fees and annual fees. I wanted to rejoin because I love the new planet fitness in katy. Only thing they are willing to do is waive the late fees totaling $90. Which I would still need to pay $190 to reinstate my membership. My mom recently passed away, I don’t have $190 to pay right now. When I explained the situation with my mom, no empathy was heard. All they care about is the money. Which is understandable, but come on. Nicky was the only one that seemed nice over the phone. I talked to another manager that was the one that had no sympathy at all.

I have to agree with the previous post that management is out of touch with providing what customers pay for. The filtered water machine actually has been broken for over 3 months!!!! It would be nice if they fixed items like this in a more timely fashion! They also do nothing about people throughout the gym playing loud music on their phones with the speaker full blast! Awful!!! Another example of being out of touch with their customers is when they changed the use of key cards to phone only for gym entry. This resulted in about 15 senior members from my church leaving because they didn't want to have to bring their phone in with them for entry into the gym!!! They all went to LA Fitness! Do yourself a favor and go to LA Fitness! Their water fountains work, they don't allow phone use without earbuds, and you don't have to have your phone to enter the gym!!! And it's a much nicer gym!!

I have been coming here for 10 years. The only complaint I have is this new “let every high schooler in for the summer for free” thing, and let me tell you why. I like to come in the in between times when no one is usually there. I come in my usual times and there are now hoards of teens just walking around in big groups, standing around machines, doing one rep and then letting their 8 friends do one rep and then they move on and barely work out. They stare and stand in the walking paths and it’s really uncomfortable. I understand that PF is trying to provide today’s youth with a healthy outlet, but it kind of seems like it’s just a place where they go in groups when they have nothing better to do so they can pretend to use the machines that the rest of us….are….waiting….for….(impatiently now). Can’t wait for august!

This is the worst place to go ever. I canceled my membership because I’m going through hard times and I can’t afford it. I was told it was ok and I wouldn’t be charged and they charged my card anyway for that next month and took the last of the money I had for food for my son and my self. My membership is canceled so I can use the club the whole month but u took my money. I called and explained why I needed the refund and I was told there nothing they can do to help me. That’s just horrible when I was told I wouldn’t be charged by the guy at the front desk. He told me don’t worry. I thought I was ok. So now I can’t feed my son. Thanks a lot to the monger who won’t give me a refund. I will never go back here! I hope she lays down at night know she got to eat but my child didn’t. Just a shame!!!!!

I am super upset by the fact that I took a membership in this place for my son, for personal reasons he could not go anymore, so I decided to cancel the membership, and I tried many ways to do it through the app until I found out that only the manager can to do it, it has been two months that my son has not been able to use that membership and it bothers me a lot that they could not even return the last payment charged to my account and to me that seems a robbery, since they can confirm that my son hasn't been registered in the gym for two months, it seems stupid to me that one does not have control of being able to deactivate or activate the membership when one wants to do it, and it seems even more stupid to me that they steal your money that way!

I'm very dissapointed that the rules haven't been enforced when the summer youth are able to attend free. There is now so many machines and pieces of equipment broken since they have been allowed in. Not only that but there are now many pieces (weights) and other things missing but they leave equipment behind.I find it frustrating that I have to wait for a non paying member who is not seriously working out on equipment but rather hoursing around to the point where they are slamming machines, texting while sitting there taking up my time as I wait for them. They are not mature enough to follow rules and leave a mess of the locker room. It is a tough 3 months that I have to endure and all paying members suffer when the equipment is broken or stolen.

TWO staff members always scheduled in the evening one guy and one girl not greeting customers just plain rude and fake, which is fine until this happens... READ BELOW I canceled my membership but because she was joking with him still right in front of me whole time and not paying attention as a result the the annual membership fee was still taken out of my account. After speaking to the manager - Nikki - to confirm the return fee, she told me what I was saying may not be truthful.. WOW great leadership skills and now we know why her employees can act that way! I'm sure a response will be given how "concerning" this was and to reach out FAKE. Tried that already and didn't go so well... lol

Water fountain has been out for over 2 months!!!! :( Most everyone needs water when going to the gym. Apparently management doesn't care about customers enough to fix filtered water machine! Probably figure it makes members have to buy water!! Bad management on this! They also let people play music on their phones all the time on speaker, which is annoying and inconsiderate! I don't go to the gym to listen to others conversations or music! Get your act together management!! Over 2 months with a broken filtered water machine is unacceptable!!!!!!!!!!!!!!!!!!

The second or third time coming here and had my locker gets broken into and I had a lock on it and my wallet was stolen. It also happened to three other people while I was there waiting for the police to come to report my stolen items. front desk people were very nice, but don’t go here if you want to keep your stuff. As I do not have a car at the moment I needed to take my belongings with me. Bad homeless problem as well here with no one stopping them coming in and flooding the bathroom while washing their clothes. Witnessed while waiting for the police.

About what you'd expect from a planet fitness but a little heavier emphasis on resistance than cardio like some other locations. Could use more ab stuff and a few more interchangeable handles. Was disappointed I couldn't locate a curl bar that wasn't preloaded. Was very annoyed that one man took up a fly machine for the almost 2 hours we were there but you kind of expect those weird exercisers at a planet fitness. Apparently he really likes doing flies! Love the filtered water dispenser for filling your own container and the staff were nice.

"Cancel anytime" ha! Laughable. I have emailed this chain. I have sent paper mail to them requesting to cancel the membership. I have gone into their gym. I've got into different gyms to see who I can talk to. But leave it to them to blatantly not listen and to continue to pull money out of my account. I'm going to cancel the card. Because apparently it's the only way to make them listen. Now I have to take the time out of my day in order to do all of this. Don't join unless you are planning to be at this gym for ever.

Update: They updated the lighting and it is more appealing. The machines are a mix (refurb) and new ones. It all works. I have yet to test out the black card amenities but so far it is an improvement in lighting. Its a decent place with great staff and nice people there. It is bit smaller than other locations with slightly older equipment. Only real drawback is that it is not lit up very well and one section (yellow) is totally dark and not lit at all. Overall, it could be better, but also could be worse.

I’ve been going to this location for quite a few months now and have noticed a MAJOR issue with homeless people. One worker who I’ve seen put in more effort than he should into trying his best to put a stop to this problem is Fernando. I’ve seen Fernando have to deal with this every morning now and I feel for him. This is unfair to not only the staff but the customers who have been getting harassed, robbed, and worried for their safety due to homeless people. This issue needs to STOP!

They will not allow you to join without a linked bank account. I've had a bad experience with a different national gym brand where I tried to cancel, it was not canceled, and they kept charging me until I had a lawyer send a letter. I will never join another gym with a bank account. UPDATE: What would be convenient is up to me, not for Planet Fitness. Convenience would be allowing someone to decide their payment method. The requirement for a linked bank account is predatory.

like the equipment feels like new. Ive never had an issues with this place and also i like how they now have security makes me feel safe. I have lost my air-pods case twice and both times the people there have turned them in the manager always looks so helpful i don’t know her name but she always has a smile i her face. I just wish they had the abs machines with the abs that are by the stretching area and kept the leg seat-press by the other legs machines by the windows.

HAMMERLY LOCATION Professional and personable staff. Lots of free weights and working machines. Clean facility. The exact ingredients one needs to build a healthy and balanced body. I could not discern a difference between the expensive $200.00 dollar gym membership weights and the economic $10.00 dollar gym membership weights...so I decided to go with the 10 dollars a month weights and splurge on the things that are worth spending money on. But you do you.

I was quietly sitting in an empty corner charging my Jackery when a staff member approached me & said that I couldn't plug anything into an outlet anywhere. The place was empty & I wasn't bothering anyone. I see people all the time chilling out at the gym doing other things besides exercising. I feel like they overreacted & payed "extra" attention to me. Hey, chill out there's much worse stuff going on in the world right now. I feel I was singled out in some way.

I don't know if the homeless have a pass or not, but I didn't know that they are allowed to enter the bathroom or bathe in the gym, even enter with a baseball bat. Hygiene is very important and even more so in a bathroom they should pay attention at night. It could be dangerous with this and for the use of the bathroom somewhat unhygienic. When you enter the bathroom there is such an unpleasant smell that the desire to use the toilet disappears.

This Planet Fitness is the best! It is clean, convenient, and has all the weight and cardio equipment I need. I use it twice daily during the week, and the machines, locker rooms, and showers are kept clean consistently. Additionally, all the staff I have interacted with are professional, friendly, and knowledgeable. For 10 dollars a month, I do not see how any other gym can compete. As I see it, at a maximum, that is $0.25 a visit.

Good fitness gym location in Spring Branch (Hammerly & Gessner). The workout room is large and has numerous elliptical, stairmaster, treadmill, and stationary bike machines. Also a decent size weightlifting section. The men's locker/restroom is very clean and sanitized with a decent amount of showers. The Spa for Black Card members had numerous massage chairs, hydro-massage beds, tanning machines & Total Body Enhancement Machines

Staff is very good and equipment is in very good condition too. Only problem I have with this place is, they have deafening music on all the time. These days when everyone carries around their favorite music on phones around for use during workouts, what is the point of this overly loud music in the gym? Earlier staff used to dial it down when requested. Now they say that owner has taken away their ability to do so.

A very nice embodiment!! I loved because they support the Teenagers with good promotions like the one they have right now that is freaking awesome!!! They encourage our young crowd to be active ❤️❤️ Is very nice for our community, the location I’m going to is on spring ranch is clean all the time, the give good Maintenance to the machine Big You all doing great for our community❤️❤️

This place has become home to lazy teens who seat in the 30min machines texting. It's so annoying that the front desk doesn't address the issue, skinny little guy is too busy talking to a girl intead of checking ppl in, he literally saw us standing and he didn't even said "oh just scand your card and move on" i mean i get that he was trying to get laid but come on. Can't wait for the summer to be over.

I very much enjoy coming to this location. Is never too too busy that you are not able to use the machines and the staff is great and very efficient. It’s always clean and there has not been a day that I have been there that I don’t see an employee cleaning. They are the Clean Masters ! Only thing I wished they would do is to put security at nights or at least weekends because it can be dangerous.

I apparently the ONLY way to get membership is to download the app and do it from there. I am trying to purchase your services and two times I have been there, front desk told me "you have to download the app, we can't subscribe you here". My phone doesn't not support the app, I can't do it form my phone, but it looks like they just don't care

A really nice gym with very nice people! Azia the manager is very kind and makes you feel in a good environment. I recommend the black membership for the massage chairs which are usually available. Machines in good conditions and people are kind, not dropping the weights or anything. A lot of young people. I feel is a quiet gym overall.

Great location, gym is typically pretty clean every time I visit, hydro massage and massage chairs are great. Not sure if they serve pizza like other locations because I’ve never seen it done. Usually isn’t very crowded at all and I’ve went at random times during the week including lunch time and around 4/5pm on weekdays with no issue

It was my first time here. I'm getting dressed, and I come out to put my small bag in a locker by the front desk. I'm looking for it. I can't find it. I asked the front desk and came to find out they don't have any. Disappointed I was. I had to put my bag in my car. Never had this experience. It needs to be changed.

We join Planet Fitness every time we visit the USA. They have a large selection of machines, free weights, and exercise areas. Our local place has tanning beds and massage chairs. This is a great guilt free gym.The staff are friendly and helpful. The place is clean and well maintained. My wife and I love it

Great little gym. Clean and plenty of equipment. After the remodeling, it looks even better. I think this company over all has a great future that may actually surpass in the competition of the other gyms as they grow as long as they keep it clean, simple and efficient with reasonable cost to the members.

I get up way early in the morning and sitting unproductive was getting very unhealthy. I am able to go to the gym whatever time of day rain or shine workout tan and relax afterwards in the hydromassager. I couldn't be more happy spending just 25 dollars a month and getting to love myself all over again

If working out is the initiative then this is what is asked of that. Great environment for working out , has all the things needed for workout. No sauna , no basketball court but a workout area to say the least. Customer service is great , friendly welcoming workout environment …

Recently planet fitness remodel their spring branch location and I have to say I love the update. When you walk in planet fitness, the gym looks more vibrant and lit up. The restrooms have lit up mirrors. The gym looks more spacious. Like the new look.

Initially when I came to this gym I was very impressed for the investment it’s a value. It’s rarely packed and it’s relatively clean except in men’s restroom they could wipe dwn counters more. My biggest complaint is that the staff does not

I like it at the begging but the staff at night is not welcoming at all. The form of how they deal the locker room cleaning is not the correct one. The ladies were cleaning inside while there were 4 other guys in the shower and I talked to

Please be aware that this business will make their best effort to steal your money. I wanted to cancel my membership due to the facility lack of cleanliness, horrible service and it being homeless individuals often using it as a place to

The staff is very friendly! They gave us a few free passes when we first came (all other gyms were closed due to Covid) and that kept us coming back. After awhile, we started to like it better than our gym for a number of reasons. The

Recently joined planet fitness in spring branch. So far I’m really happy with my choice. The gym is kept clean and has all brand new equipment. The times I’ve been hasn’t felt overwhelmingly crowded which is great for me.

I was denied access to the Cypress, Tx location stating that my account had an overdue balance. I paid this ( to this Spring Branch location) over a year ago and have been consistently charged for almost a year.

It's okay. Not crowded at all in the mornings. This is a huge plus. Wish they had more resistance machines. All in all its a good gym for what you're paying monthly for. I'll definitely recommend it ir to others.

I absolutely LOVE using the crowd meter. Went at at time convenient for me when no one was really there and I loved it ! Clean, lots of equipment to choose from… I’m a new member so I’m glad I made the choice .

Was decently busy at 8pm on a Wed night, but didn't have to wait for any machines, was clean, and the employee at the front was kind and gave me extra time on the massage chair at the end of my workout.

Where are all the overnight PF employees, waiting 15 to 20 minutes and no one shows up at the reception counter to help with the massage chairs, this has happened several times at night.

It is a very nice gym, all of Planet Fitness gyms are nice, and they offer tanning and massage beds and chairs included if you are a black card member. Very clean and health oriented.

HAMMERLY LOCATION: Great place, full of nice people and helpful employees. Clean and safe. Music is good and there's plenty of machines and free weights. Overall 5 …

The location on Hammerly is my favorite one. And the hot water in the shower always works. Unlike both locations inside 610 which I will never return too. Love this one!

Nice PF, it is kept clean and the staff is nice. The Smith machines/ equipment needs to be lubricated from time to time because they stick quite a bit.

Planet fitness is a great club that welcomes me at any time of the day because it is open 24 hours. This allows me to get my workout on my schedule.

Good location, fairly clean parking lot, not the largest or most comfortable for black card spa but fully useful for regular membership

Very clean, plenty of cardio machines and weight machines. Good stretching section. Staff always greets you when you scan to enter.

It's a well equipped Platness Fitness, the parking has a lot of ppl hanging around but safe enough.

Great location, never crowded machines in good shape and clean, gym goers are friendly and cool

Clean, friendly staff and recent upgrade to machines. Never an issue when I use the facility.

Amazing atmosphere, great staff, been coming for 2+ years. Great new equipment too

Nice, clean equipment, friendly staff, and an accessible space to workout.

Just joined. First day experience was impressive.

Clean, friendly, nice staff… what’s not to like?

Loving all the new machines! Gym looks amazing!

Good, clean gym. The staff is polite.