Planet Fitness

498 reviews

1370 Jerome Ave, Bronx, NY 10452

www.planetfitness.com

+17189334672

About

Planet Fitness is a Gym located at 1370 Jerome Ave, Bronx, NY 10452. It has received 498 reviews with an average rating of 4.3 stars.

Photos

Hours

Monday5AM-11PM
Tuesday5AM-10PM
Wednesday7AM-7PM
Thursday7AM-7PM
Friday5AM-11PM
Saturday5AM-11PM
Sunday5AM-11PM

F.A.Q

Frequently Asked Questions

  • The address of Planet Fitness: 1370 Jerome Ave, Bronx, NY 10452

  • Planet Fitness has 4.3 stars from 498 reviews

  • Gym

  • "OVERALL CLEANLINESS: 10/10 - Assigned staff is always seen providing additional cleaning to the machines and facility"

    "Mostly everyone who works here isn’t on the same page"

    "Don't get me wrong, I like the gym"

    "Hands down"

    "why you don't wait to use that very strong quimic when the gym is closed"

Reviews

  • Chung Lee

OVERALL CLEANLINESS: 10/10 - Assigned staff is always seen providing additional cleaning to the machines and facility. Sanitation supplies are often replaced, unless staff busy. BATHROOMS/SHOWERS: 10/10 - If you do see toilet issues (u know that a patron did that a minute ago). Major + is they have an air purifier plugged in at all times. SMITH MACHINES: 7/10 - It is a common practice at ea franchise to have only three. They are becoming popular among females, this increases wait times as they take longer time to complete their glute work out. God help you if they are a group. Ellipticals are running out of favor. I hope they will remove a couple on the upper level or lower and get at least one more smith machine. Maybe expensive, but please put it in the works. EQUIPMENT FUNCTIONALITY: 15/10 - This branch don't play. Repairs are done within 24 hrs. TRAINERS AVAIL: 10/10 - I see one or two seasoned ones taking newbies (mainly females) through their paces. Friendly, helpful no intimidation. Always friendly and smiling, even if you are dazed during ur work out. They will engaged you by saying "hi" or give you a pound. MINI LOUNGE AREA: 15/10 - Hardly see this at the other branches, its located on the first level. Comfortable sofa set. Used it many a times to wait for my kid after working out. Super brilliant idea. Thank you ....thank you. THE MANAGER: 10/10 - I often observed her being on point with coordination, supervision and liaison issues with machines support tech. OVERALL SPACE AND DESIGN: 10/10 - It is spacious like the one on Broadway. Love the open floor design. HEAVY DUTY EQUIPMENT: 15/10 major +. did I say major +? You need these!! SPACIOUS LOCKERS: 15/10 - Yow....not the narrow metal types. You can move your apt into them. I wish I had these at work. CUSTOMER SERVICE: 10/10 - Never seen or observe the staff being rude or dismissive. Busy yes....but not rude. You engage them, even on the floor they will stop to explain in depth. Ask dumb ques repeatedly, to waste their time? I would give the annoyed look. Every institution has policies!! OPERATIONAL TIME: (no rating) All the branches have change it. I understand it. Hope this will revert to 25/7, in the future. These are some of the reason why I come here.

  • Joel C

Mostly everyone who works here isn’t on the same page. They have this “limit” of 2 guest at a time on the main floor where front desk is located. There’s times the gym isn’t at capacity and people already with memberships would have to wait 20-30 minutes outside waiting on people inside signing up for the gym because of this “limit”. Checking in to the gym takes less than 30 seconds so why not designate 1 person to check in people with memberships and another to take care of sign ups rather than allowing 2 people to sign up at the same time. It’s not 70 degrees outside so having a better efficient system for actual members would have been great. They had implemented this system where you’ll give a personal item and in return you can get a cable attachment clip since people were actually taking them.I go in today and the guy behind the front desk said that they aren’t doing that anymore. I go downstairs and out of the 9 cable machines, there was only 1 that had an attachment clip. I was so baffled that I had to take a video. Gym is unorganized, I went in at 3 and there were weights all over the place. Most of the time you can’t find the weights you’re looking for. They’ll put caution tape on a machine that there’s only 1 of in the entire gym for social distancing purposes while also leaving 2 of the same machines open. I see the staff get frustrated because they see how the way things are ran are unorganized and make no sense. So at this point I only blame management. I believe that today was the straw that broke the camels back. I’m currently a black card member and I’m planning on cancelling. I’ve noticed there’s a Blink and a retro fitness in the area. Might give those gyms a try instead.

  • Lobito 329

Don't get me wrong, I like the gym. It's clean, the bathrooms are clean and the employees are pleasant. I use the gym all the time, But I find signs all over the gym that say JUDGEMENT FREE ZONE! We should be praising people who are trying to lose weight at the gym not laugh and point at them! We should understand that there are gender non-specific people that use the gym. They shouldn't be laughed at and pointed at when using a politically correct bathroom! ( Because there are no gender neutral bathrooms at this gym). I have witness the cruelty in this gym almost every time I go. Something needs to be done about this issue. People are there to get healthy and allowing this unhealthy issue to continue is wrong. You would think that now a days people would be compassionate and empathetic, but that's not the case. Generally the judgement is coming from the younger members...(under 21) other then this issue the gym is pretty nice. Lots of machines to use, clean environment, hard to get on the free weights as a lot of men like to hang out on that section, but over all this is a nice gym...

  • james rap

Hands down.....(1) more heavy duty machines that targets single extremities work out.(2) BIG PLUS - A mini lounge area, where u can eat a meal or just chill with TV.(3) Way more machines in addition to the 30 min cycle cardio area.(4) More tanning booth, three levels of workout area.(5) THE LOCKERS ARE WAAY WAY MORE SPACIOUS - SUPERIOR QUALITY.CONS: THE COOLERS, though need upgrade. The water pressure is non-existent. This is not my home gym, but I go here waaay more often by using the 4 train two stops away. so that tells you a lot.

  • Luis Salazar

why you don't wait to use that very strong quimic when the gym is closed. is not fair that you as a costumer try to run but there is a strong smell when they cleaning just in front of you . is good that the floor is clean but you need to understand that there is people that can get head pain because there is not window open so that smell can go out. According to my point of views if this employed keep working like that with out think about the costumer this gym should be close. Imagine you in a room close smelling bleach

  • Moustafa Faragallah

It was a well maintained gym. The only issue I had with was not only with that branch, it was with all branches of PF. I understand they allowed teens to use the gym for free in summer time which is a very thoughtful step. The downside is that they run around like they're still in their high schools which affects the safety of everyone including them. My suggestion would be to limit their hours there to off peak hours, to give them the benefits of using the gym and decrease the burden on the other members.

  • Lisa Arroyo

The stairmasters are out of service most of the time and the TVs on them (4) never work. There are several treadmills out of service always and the majority do not have TV service. The gym in general is not as clean as I would expect at times. During the summer it is filled with young teenagers, that are allowed to workout for free, they take up most of the machinces which leaves the paying members waiting around for a machine to free up, absolutely ridiculous!

  • Alison Hemans

So far so good, the gym and bathroom is always clean and it doesn't have that sweaty musty gym smell. I notice most customers wipe down the machines after use, including myself. The machines have worked just fine. The employees are respectful and nice. The gym is huge and has more than one of each machines. I see a mixture of both genders there. They have showers and changing rooms. They also have a sauna for the black card folks. Great experience so far.

  • Fran P

Cons: It's in the basement so no windows, which for me is a little bit uncomfortable. No bench press. Very small in the weight area and people get annoyed because everyone is in everyone's way (as if that can be controlled), as a suggestion, knock down some of the walls, to have a more open space. I know their space is limited. Pros: Staff is handling flow of traffic well in the front desk. Bathroom and gym is clean. Employees have positive attitudes.

  • nadine subraite

The gym is almost always out of hand soap in the bathroom, toilet paper and hand sanitizer. The trainer is they all the time but gym class get canceled a lot and they don’t give you a courtesy call or a heads up to say that the class is canceled and you have to sign up 2 hours before the class starts else you can’t be in the class.

  • Emmanuel Mendez

Much better nowadays sans covid protocols. Still a smaller basement setting that gets overcrowded. The one by 149th Street is much larger and also 24 hrs so a better option overall. Still I appreciate them doing better. Employees have been friendly and they haven't been blaring the alarm early before closing like they used to do.

  • Magali Croom

Every time I go it's not that crowded so that's a good thing. They do walk around to make sure that you are wearing your face mask which is a good thing they have social distancing so one machine is working the other one is off limits and the following one it's working So all in all go get your work out on their clean

  • Angelina Garcia

decent equipment . you have to clean the machines before and after use My biggest concern with this location is the staff, especially the front desk. ive encountered extremely rude staff. I suggest that they could benefit from training as they speak in a condescending tone really turns me off to going to this gym

  • M W

I properly cancelled my membership during the pandemic start and they still kept charging me. Now I want to rejoin the gym but cannot because my old membership is so called in collections. No one answers me when I call or send emails so I am not trying to call anymore. Just gonna go to a new gym so bye PF.

  • Malik Shabazz

Too many people doing whatever they want to. As far as coming dress appropriately or spending two hours on the bench and gym bags as well as coats all-over the place and if it wasn't for this particular pregnant woman there would be no paper towels or sanitizer for us to use so, yeah 1 star is being nice.

  • Jay Ortega

The gym itself is great, but no one ever picks up the phone when calling. Trying to find out if the gym is open today since it's snowing major outside.... On Google it says it's open, but keep calling over and over. At least update the Google listing to reflect current hours of operation... :(

  • Samantha Gizzy

I meant to do this review last week, but one of the black ladies up at the front is so disrespectful and has a nasty attitude towards my friend im a guest, I came with a black card member honestly she needs to be reprimanded I will not return back to this location I advise all to stay away

  • Ceasar Ceballos

Very clean , open space to work out . High levels of concentration available. Great costumer service , the massage chair and massage bed the best . I love this place and would recommend to anyone . Thanks you guys for providing the public with such enormous place for working out .

  • ForeverDeema28

This is a really nice gym but I found that people get up without cleaning the equipment off. I was going to use a machine but it had sweat all on it. It was disgusting. It's not the staff fault it's the adults that workout. Come on people clean up after yourself

  • Chanel Stokes

This location was very clean and the locking room was too. I like that all the machines were working. The gym wasn’t crowded. The weight area was crowded with men hogging it like they own the area. The staff was pretty friendly. I’ll definitely come back

  • Richard Rodriguez

I usually go in the mornings before work and hardly ever have a problem with the equipment being occupied. The lockerooms, showers and restrooms are always clean. I've tried going after work ( 4:30-5:30) and don't recommend it; It's too crowded.

  • Lawrence James

Great gym... Clean and modern. Slightly smaller than most PF gyms and two weeks after their opening day some equipment along with the water fountain was out of service... Buts what's a PF without some broken equipment. Still worthy of 4 stars

  • matthew dennis

It’s a very good place to get it going.I haven’t been in the gym for a minute but I’m going to get back on my beast mode with the help of one of fitness trainers planet fitness is were I get my pump back and my swole …

  • Lorraine Morales

Very clean, cool staff. The members stay focused on their own respective workouts. I go to unwind and to just have my own personal time and stay active. I like that no one bothers me. I would definitely recommend this Planet Fitness. …

  • Marquis Butler

With only being open for about 5 weeks, I'm confident in saying This Place is Cool. It's located right in my community offering a more healthy option to your lifestyle. Even though a lot of the staff is new. The managers do an amazing job

  • Chantel Brooks

I was shocked when I learned that a Planet Fitness would be at the Jerome Ave location in the Bronx! At first glance, the place is clean and the staff is friendly. When you go downstairs to the bathroom and lockers, you can definitely see

  • elijah coleman

I was wrongly and repeatedly charged by this organization then told that I need to make one final payment before my account can be properly cancelled and still was charged a $41 annual fee the following month and then was “offered a call

  • Tony Drake (Tony)

This isn't a reflection of the people who work here, However, i joined PF a year ago January. I signed up online. Had no problems untill i lost my debit card and got a replacement. Now all of a sudden i cant pay my bill. Not that i don't

  • Sita Keita

Worker is disrespectful, talked down to me when I wanted to use the black card spa. He didn’t believe that I had a Black Card due to either my age or race. The Worker was black as well? 1 Star, need more friendly and respectful workers

  • Lashawn Hamilton

PF is clean. The staff are very respectful and cool. I wish the gym was open 24hrs on weekdays. I would go more often. Otherwise, Keep up the good work. Big up this location for having disinfectants to clean the machines. I like that.

  • T Brown

i will give 4 stars. Good looking crowd seems interested in fitness as opposed to sitting at a machine staring into space for 10 minutes. private changing rooms. Friendly & professional staff. Sofar my favorite PF is in DC.

  • christian sanchez

Most of the time I come to this gym on morning time and I get nothing but great atmosphere never had an issue but after 5pm is totally different. Ppl on front desk is super slow and acting like they dont want to be there.

  • Hans Reyes

I love this gym. Customer service excellent. Machines and equipment in excellent condition. It has sauna, nice and comfortable bathrooms, enough lockers to keep your belongings, good music and great environment.

  • Thiago Branco

Yesterday two young, athletic males said I was "jacked." When I shared my age, 62, they were shocked. Another asked if we could switch bodies. Thank you Planet Fitness. Couldn't have done it without you. …

  • Madelyn's World (Madelyn)

this gym is great!! i love it because it’s very clean and not very busy in the morning. i’ll take off one star because there’s no paper towels in the girls’ bathroom. i don’t like using the hand driers

  • Rosslinette Maria

What I love about this gym is that I get to leave home for a while and focus on myself thinking positive. Also trying out new machines I haven’t used before which is great …

  • Gamal Safa

It's about working out to be healthy and fit that's Make you feel confident and feel good about yourself...This is a Good and great fitness gym friendly and respectful....and more

  • Ovanny Cerda

this is horrible freezing temperature and I have 20 minutes in line to enter planet fitness I think I am going to remove my mebresia from this place I do not recommend it

  • Elizabeth Hernandez

I training for NYC marathon part of my training I do it in the gym just love the planet fitness I love the space, everything I need is in there I love the schedule

  • Zadik Ramirez Vigil

Planet fitness is great, the location very convenient close to the train station, the staff members are nice and polite, and keep the location clean and neat

  • calvin campbell

Clean and decent environment to workout. Customers are well assisted by the workers. I gotta say the bathroom are clean so I gotta rate them five stars.

  • Jazzy

Better than Broadway in Manhattan so far. Just feels way cleaner. Definitely depends on the time of day but this gym is not busy at all between 2-4am!

  • ALM QTP

Unfriendly and dis-respectfulness service by them. Story: I have been visiting for 3 months now. I asked 2 message coins at a time

  • Jamie Capers

The training classes with Jaidyn are amazing but the kids can sometimes make it a little bit uncomfortable work to work out lol

  • NERYS R

I love platness fitness. Lot of equipments, friendly staff, and great atmosphere. The bed and massage chair are the best

  • Cristian Castillo

Very clean the bathroom it's good but the machine for running idont now what happen but always it's disconnected..fuuuu

  • Nicole Saunders

Very clean and spacious, the staff is professional and courteous. The members are awesome, friendly and considerate

  • Ovanny Cerda

I got here tired of working and I had to stand in line with a lot of cold to be able to enter it is not fair

  • ed cherry

They have all the usual equipment but there are no windows in the workout area which bothers me a little..

  • Laureano Olivarez

I am really happy for being part of the Planet Fitness family. I love everything is going on there.

  • Karina Castrillon

W location in the Bx, there’s definitely a unique layout though I’ve gotten confused before …

  • Brent Benjamin

Staff is nice , but Gym hours are not consist. Why pay for 24hrs if it changes randomly.

  • Dlux Williams

Wish it was open 24 hours. Other than that, great staff and environment

  • Philip Pisciotta

Well maintained equipment clean just an all around good atmosphere

  • Faye Tilley

YALL ATE THIS GYM UP WILL COME AGAIN SOON PERIODDDD

  • Sanjay Ramkissoon

Good place to practice your dancehall moves.

  • Kerisha Lopez

I had a great experience at planet fitness

  • Vincent Moog

So spacious here. I can do my work outs

  • Gregory Moss

Excellent equipment. Enjoyable staff.

  • Mike Manonamn

Clean safe great staff

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