My partner and I made the big decision to move in with each other last year in August and in doing so, wanted to buy our first couch together. I was so excited. I had been dreaming of a couch in Plush for years. So that is where we went. After passing the ‘sitting’ test, and mulling over the decision for a few days (it is an expensive investment after all), we hit the button online on the couch of our dreams. Of course in the current climate of COVID and the couch having to be made overseas, understandably, there would be some delay until we received our couch. However the lady we spoke to assured us that if we ordered now, we would receive our couch before Christmas (a mere 14-16 weeks away). This was on the 7th of August, we are still yet to receive said couch and have welcomed in the New Year without it. I am a very patient woman and understanding customer and when I make a big purchase with a company I expect to be treated with consideration and value. Plush have failed to do this. I should not have to repeatedly call up to even glimpse a skerrick of information regarding my order and then be told multiple different things from different people. The miscommunication in your company is evident. So now, our coach order being in process for nearly 6 months, it has been delayed by another week due to ‘shipping container arrival’. I can’t say I’m surprised, but I am disappointed. Disappointed at the fact that we weren’t able to have our family stay with us over the holiday period, due to your incompetence, disappointed that there was no apology or communication offered to aid in the situation and disappointed at the fact that you have lost a very willing and a loyal customer. To any prospective customers of plush, I ask you to thoroughly consider your decision to purchase with them in future to avoid disappointment and frustration.

If I could give them zero stars I absolutely would. The retail team at fortitude valley was fine, very polite and helpful. However our couch sat in a warehouse for well over 2 months and was only delivered to us after we made multiple phone calls querying its whereabouts. When it did eventually arrive it arrived with extensive damage to the left recliner seat. Getting this fixed through Plush has been a nightmare akin to torture. There have been two instances where pick up drivers have not arrived at all, and given that Plush allocates 4 hour windows this means that close to the entire day was wasted twice, and the couch is still yet to be picked up. Further to this they have quite possibly the worst communication out of any business I have ever dealt with. Getting someone on the phone is like pulling hens teeth and God forbid you miss one of their calls. Because irrespective of if you call back in 5 seconds, 5 minutes, or 5 hours you'll likely receive "we're sorry, there is no one available to take your call" message. Regrettably when you do eventually get to speak with a customer service representative, while polite enough, they are next to useless. However given the lack of communication with consumers, I wouldn't be surprised if there are failings in the internal communications of the company. Any conversation just feels like a waste of time for everyone. I'm a pretty reasonable person, i get that mistakes happen. But the total lack of communication with consumers shows a compete lack of regard or respect for my or anyone else's time. While the products are nice enough, this whole consumer experience has meant that I will likely never purchase another product from them. Good luck!

Hi, can't rave enough about the team at the Fortitude Valley showroom. What we ended up with was not what we set out to buy, but this was due to our own expectations of a modular suite. With Jamie's help she guided us through the Plush ranges and then left us, after politely asking if we had sufficient info at that time and if we wanted to wander around the lounges and sit and try them all. I love that and we really respect a firm that allows that attitude for its staff to action. Not pushy. I, myself am in sales (wholesale not retail) and believe that information should be shared and not forced upon the buyer. We went on, that day, to 3 other retailers but promptly returned at the end of the day to continue our decision making with Plush. After a few more visits plus some email and phone requests asking for additional info specific to our own needs, that the team assisted with, without issue - thanks to Sidney and Showroom Manager Sandra as well. Champion effort at all times. We now have 2 sofa, both with recliners, on order. We now trust that the rest of this buying process will be as seamless and through as it has been to date. Well done team, you work hard for the company and your customers. Champion effort. :) Regards, Paula and Allan

Thank you very much to Amy and Sandra from the Plush Fortitude Valley showroom! They helped my husband and I find the perfect sofa! Special thanks to Amy who helped us with the difficult choice of selecting a fabric colour for our new sofa, which we nearly ended up ordering in the wrong colour after looking at some options online (take the swatches home trust me!). Thanks also for helping us make sure our new sofa fit in our house! The customer service we received was excellent and we are so pleased with our purchase, which we will enjoy for many years to come. The only negative feedback about our Plush experience was the installation component, the two men who installed our sofa were a bit rough and got their drill bit stuck in one of the sofa legs and had to leave with the leg. They were also not careful and left dirt marks on our light grey sofa which was disappointing. Lastly, they dragged one of the packaged sofa pieces across our tiles which I was not impressed by and then they realised and placed a blanket underneath the other sofa pieces when bringing them inside. The Plush care technician was great and cleaned the dirt marks for us and also advised us what to do with some of the pulled threads on the sofa.

The original purchase of the couch was fine and we loved it when we got it but it has been one problem after another. Got it in March this year and it broke after a couple weeks. Took a month to fix which was fine but then it broke again in August. (One leg if the chair each time). At this point we accepted that the quality of the couch must not be very good and wanted them to do more than just fix it as it's very annoying sitting on camping chairs for a month while they fix it. Refused to give us a refund and the only option was store credit or to replace the couch. Was not interested in waiting another 4 months for it to be made so accepted they could come to fix it. It has now been almost 2 months without being fixed so we had no choice but to buy a couch elsewhere. Horrendous customer service, every time we called they told us they'd call us back in another 48hours which were just lies. Will never ever buy another plush couch they have been useless. Save yourself the time and money and go somewhere else! Update: we got a date for fixing it and it's taking 11 weeks in total to have it fixed. Unbelievable!

We recently purchased the Carlton sofas through the Fortitude Valley Store. When the sofas first arrived we were disappointed in the level of comfort compared to what we had experienced in store. We need not have worried because just as the staff had explained the sofas become softer and more comfortable after a few months of use. They are beautiful sofas. We also had an issue using the manual recline function. It would be wise to consider electric control particularly if the chairs are being used by older people or people with disabilities. We cannot thank Lamisha the Store Manager enough for her understanding and kindness throughout this transaction. Kassiah was also wonderful. We highly recommend the Plush Carlton sofas . Thanks again to the staff of the Fortitude Valley Store and in particular Lamisha and Kassiah for your professionalism and understanding . It was much appreciated.

On June 5th my partner Colin Conroy and I bought a sofa, the cleaning kit and the rechargeable battery, we paid more than 4500 dollars. Sydney, the seller, that day she asked us if there are stairs in our house and we answered yes, she told us that it will arrive in parts and will be assembled inside the house, so we didn't worry about. Today we received our sofa, but they couldn't enter because the entrance of our house is less than 1 metre. My partner called customer service and they said they warned us that we should have more than 1 meter of entry, this never happened, we would remember because we know that the entrance is less than 1 metre from bringing other furniture in, now they are telling us we need to pay for a lift to bring the sofa through the balcony or refund us. Shameful customer service. Minimum an apology for your mistake and cover expenses and lost time.

After seeing an Instagram ad come through my feed of the most beautiful lounge I've ever seen, not to mention an amazing sale going on, I insisted to my partner that we should go see it. Not needing a lounge for at least 2 months due to living situations, this visit was primarily for 'window shopping' purposes. We have never previously heard of Plus before but I tell you now, we came back next day and bought TWO lounges and we are already sending all our friends and family here. The customer service from Sandra, in the Fortitude Valley showroom was the right amount of friendly without being too overpowering. The products are just beautiful and i felt at ease throughout. We are of course yet to receive our lounges because there is a 10-12 order wait time but I have no doubt everything else is going to be as great as our experience this past weekend.

What a great experience. At no time did we feel pressured to make a decision, then and there on the showroom floor. Sidney provided us with the technical information with regards to available configurations, fabric chooses and 2 quotations with everything included for 2 x separate lounges we were thinking about. Due to the fact that we was looking during a heavily disconnected sales promotion, Sidney mentioned I didn't have to make a decision straight away and that she would honour the quote a day or 2 after, which was awesome. A quick dash home, with sample fabric, a quick measure up, we went back that afternoon and finalised the sale, and there was no surprises either, what was quoted was honoured. Great showroom, awesome staff, fantastic concept. Will most certainly recommend Plush Sofas, Fortitude Valley. Now, patiently awaiting it's arrival!

Ordered 21 weeks ago. Was told 12 to 18 weeks when we bought it. Keep getting stuffed around. Extended. Extended. Etc. Found out today its at least 4 more weeks. Thats basically 6 months. What a joke. Covid/[insert other excuse]/ whatever. Dont take peoples money and make false promises. Their product seems good, but my advice is that unless its in stock, dont place an order. EDIT 1: Finally arrived after 6 months. Unfortunately with the wrong legs for the sofa. The legs were a mixed bag of colours. They were supposed to be the same. Now we have to get this fixed. EDIT 2: after 7 more weeks of waiting, the proper legs arrived. Correction: 1 of 4 arrived. Still need 3 more to finally get what we ordered and paid for. Changing review to 1 star (only because zero stars is not an option). Avoid, they are a total shambles.

It's my pleasure to give PLUSH Fortitude Valley a review, particularly to Sydney who's not pushy but very informative and explains all options available prior to purchase, we've brought many lounges from Plush and mostly Fortitude Valley branch (since moving from Adelaide) and have never been disappointed. Why so many? we keep moving quite often so what suits one apartment/house does nor necessarily suit the next. Have looked at many furniture stores but always return to Plush. Not only do they have a vast arrange of styles but you can have it in whatever covering you want. Plus like us do not be put off because you think it's too large (apartment lift access) like we did because they had the exact same lounge in modular format , so speak to them they really do know what they are talking about.

We had researched our sofa on line, knew the one we wanted. When we went to purchase,it the one we wanted not on floor(we should have checked first). However Jessica from the Fortitude Valley store was able to show us one that had a similar feel in the seating, and helped with our fabric colour and choice. Without a doubt she was the most efficient salesperson we have dealt with in a very long time. Made sure she explained every aspect of warranty, delivery and their policies with regard to purchase in an easy,thorough and friendly manner, no upselling (which has seen me walk out of stores). She recognised we had decided on our sofa and that was it. Thanks Jessica for your friendly efficient service. .

We haven’t received our lounge yet but I want to acknowledge the excellent service we got from Jess recently. We were greeted and made to feel very welcome as soon as we walked in the door without being pushed. I had looked online already so it was a good starting point when Jess asked if we wanted help. She was so knowledgeable and helpful and it made it so easy to compare styles, features, sizes and fabrics. She also gave us clear and complete info about purchase terms and delivery. When we walked out I felt totally happy and excited about our new lounge purchase. The after sales email updates have also been spot on and sending the fabric swatch out with the paperwork was a nice touch. Very happy!

Attended the Plush Store in Fortitude Valley and Tom was the company's representative. Tom was professional, friendly and engaged on topic. Tom even pointed out that the colour/fabric we chose for the lounge suite did have a particular idiosyncratic element, in that we assumed we would be ordering Silver, but sometimes owing to the blend it may be delivered with a green tone. Throughout we found the whole experience enjoyable - especially as we had my grandson with me, who did get a little loud and difficult owing to the decision making process and time it took to lock down a decision. Tom remained friendly and helpful throughout. I would highly recommend Tom as one of your key employees.

Purchased my new couch from Sandra on the 27/6/20 and was gloriously delivered today. So happy with the whole experience. Sandra was excellent. Provided extensive information, customisation and support. Helped me to make the best decision for my space. The Call centre team called me to schedule the delivery. Due to COVID there was an additional delay and I did call a couple of times to get a new delivery dates. But they were wonderful and the call centre is a pleasure to deal with. The crew that delivered the couch are outstanding problem solvers and were so quick doing the delivery. They set it up and take it with them. An excellent experience all the way through. Thanks team!

These days the cost of quality furniture can be costly so it is important to do your research first and get the best value for you dollar. Plush Sofa's was on my shopping list as we are furnishing a new townhouse from scratch therefore it was not only important to us to choose the right colour but also to be comfortable as well. Plush sofa's and Jessica one of the Sales representatives of the store made this task much easier for us to decide. Jessica was not only very pleasant but her product knowledge is excellent. Great shopping experience and I would never hesitate to recommend Plush Sofa's to anyone else. Thank you Plush and Jessica for a job well done.

Plush was recommended to by a friend so I was very excited to see their amazing January sale. I went to the Plush showroom in Fortitude Valley where I was helped by Sidney. Sidney was simply the best, she wasn't pushy and she answered all my questions honestly and gave me some great ideas. She was also very patient and gave me space to wander around by myself without the pressure of a salesperson right behind me. When I was ready to chat to her she patiently took me through all the options for my new chairs. Instead of just purchasing one sofa, I ended up purchasing a sofa and a snuggle chair. I cannot wait for them to arrive. Thanks Sidney!

I'm redecorating my unit and have visited numerous homewares stores this week. Jamie-Lee Hart has been an absolute stand out for customer service. Her happy disposition immediately makes you comfortable in the store without any pressure to decide and purchase ASAP. Jaimie-Lee knows the products in detail, has styling expertise and is considerate in trying to match needs with the choices available. She was patient as I considered a range of options prior to purchase. If you have a staff recognition system I would endorse her and thanks to Jaimie-Lee I will be recommending the Fortitude Valley Plush store to others.

Have bought several sofa and sofa bed items from Plush Fortitude Valley, after checking with other furniture companies - really happy with the quality of their products (which I found sturdier than some competitors for the same price point), their willingness to offer and honour discounts, and the quality of their customer service. I mainly dealt with Sandra - she came across as more knowledgable about the products and their components than any other salespeople I'd spoken to elsewhere (e.g. re the manufacturing differences between different grades of leather), was straight talking, and very willing to help.

Expensive sofas but totally worth it. I was looking for a good quality long lasting sofa for over 4 months went everywhere untill I finally got to Plush in the Valley. Roni was my seller, she was absolutely professional, knew her sofas.. comfort, space, popularity, fabrics, colors, easy to talk to.. I felt so comfortable that I loved my experience at Plush. Thank you Roni.. looking forward to seeing my brand new sofa home. Thank you Plush team. Also, thank you Jamie for making the finance easy and honest. She was so patient and was always giving advice. Even the manager was involved. Thank you Plush team!

Terrible experience with Plush. When we bought our sofa the customer service was great but then (after only a few months of owning the sofa) one of the parts broke. After 3 months of trying to get it resolved, we paid for a replacement part. We have now been waiting another 8 months and still haven’t received the part. We have had hardly any communication from plush, no updates without having to ask. We have tried calling and emailing and just get a standard response that they will check with the warehouse and let us know. Have no idea how much longer it will take…. Wouldn’t recommend plush.

We recently visited Plush in Fortitude Valley on a very busy weekend, and even though the staff were talking to customers non-stop, they were still curteous, professional and were able to keep a welcoming smile on their face with everyone they spoke to. Store Manager Jamie-Lee was especially helpful, professional and knowledgeable, and offered to follow up the next day to get an answer from her delivery team about a question we had. She followed up as promised, which clinched the deal for us. Staff like Jamie-Lee at Fortitude Valley are a credit to Plush, that's for sure! Highly recommended!

My wife and I went to the store in fortitude valley to try out some sofas. We were met and accompanied by Jessica. Jess was attentive and very very helpful as she took note of our requirement, purpose and space constraints we were working with. Jessica helped us choose a modular sofa that would work in our space and after some further tweaks over the phone (where Jess sent us images and advice from the floor) we landed on final configuration. We ordered and set the wheels in motion for the order thereafter. A thoroughly enjoyable and professional service. Awesome job Jess. Thanks so much.

We had a wonderful experience BUYING our sofa and I posted a 5 star review for the service BUT wait till they have to deliver it. Different story. They contract it out and stuffed us around so many times. It was a nightmare as we needed to get it delivered between tenants at a rental property and they kept changing the days. Then they tried to charge us for storage because it hadn’t been delivered (due to their delays). If management of Plush cared about customer service they would address the delivery problems they have. Do not but unless you can take it home yourself from the store

Denise and I bought a beautiful sofa from the Fortitude Valley store on Sunday and found the experience awesome. We were warmly welcomed into the store by all the smiling staff members and not pushed at any stage. We were able to walk around and check out the range until we made our decision (which did take a little time). Jamie-Lee was very attentive and knowledgeable and not pushy at all. She explained everything in detail so we knew exactly what we were getting. I would highly recommend Plush Fortitude valley to anyone purchasing a sofa.

Our experience with Plush has been seamless. We visited the store a couple of times and Amy was there to help us each time. She was extremely patient, knowledgeable and helpful through the entire process. We feel very comfortable with our brand choice. We shopped around endlessly and kept coming back to Plush because the range was the best. So many quality colour, material and style options. We also love that we could postpone shipment and that Plush provides 14 days free storage if your home isn't quite ready. Highly recommend!

Sandra, in your Valley store is just the best. So professional, patient and so knowledgeable about the products in the store. She was so very helpful and guided us thought the colour range for our Ottoman. The store was busy and yet no-one would have felt rushed ... she managed us all so well. I am sure all the customers would have been amazed at the very professional and friendly way she shared herself and attended to us all. Sandra - Super Sandra - you care and it shows. Thank you so very much. Paul and Velia Nicholls

We love our Plush Sofa! it was sooo worth it! We got the Park Avenue Modular in Pargue Steel, It is so soft and comfortable. We had a Kola couch previously that was pretty good but so not worth the price compared to Plush's quality especially since it was only a bit more expensive. The three months we had to wait for it were a bit long but we know this couch will last years and years. Sandra was that best salesperson we could have asked for, she was so wonderful and helpful and made the whole experience so easy!

Selecting and purchasing my Plush Citti lounge was made such a smooth process by the assistance and patience given by Amy. I never felt rushed or pressured and this made me feel confident with my final choice. I must have visited the store at least 3 times before I finally settled on a lounge that would suit my needs. My lounge was delivered on Saturday and it is perfect for the space in my apartment. I also wish to thank Jamie for her assistance when selecting the colour. Overall a very positive experience.

Amy was very knowledgeable and helpful. We visited a number of furniture stores before settling on a sofa bed from Plush. They were one of very few who would make one in leather plus the mechanism and mattress on their model was of a higher quality and standard than others, made our choice easier. The price during their sale was excellent too. As we are not in a hurry, the delivery time for a special order was not a problem. Will write another review once we take delivery, so far we have been impressed.

It took me 2 weeks to decide on my Sofa and the first time I went into Plush at Fortitude Valley I was in there store for over an hour and returned a couple more times and not one sales person had approached me - I was ready to buy at that point - however I returned the following Sunday and was greeted by Sandra and all was restored - she was amazing and even let me have the discount form the previous week. All I need to do now is wait until my sofa is made. Looking forward to it

We recently visited the Fortitude Valley store and ordered the Dover II 3 seater and 2.5 seater sofas. After visiting almost every furniture store in Brisbane, it was a pleasure to be served by Bevan. It was a big decision to change lounges and very important to make sure it will meet our needs and also fit and work with existing colours etc. Bevan was very helpful and made it a pleasant experience. His knowledge and customer service sealed the deal on the day. Thanks

We have been looking for sofa for sometime and after checking out the plush sofas in fortitude valley , we knew that this is it. We went to couple of other stores but the quality and elegance of plush sofas brought us back. Jess is a true sofa specialist. She made sure that we get what we were looking for. She is such a master of this , knows all the minute details of products. Thanks Jess, we would definitely come back for more products and only to you.

We were very happy with Amy's service advising us on options and styles. After much shopping around we weren't really happy with options from other lounge retailers. We were impressed by the range of options and will get exactly what we want in the size and fabrics that suit our home. There is a delivery of around 3 months, to allow time for custom manufacture and transport which is a better option than not getting what we want in a shorter timeframe.

Awesome service from start to finish, from Kassiah and the team in-store at Plush, Fortitude Valley for their knowledgeable and none too pushy way of dealing with us, to the two delivery guys who dealt with our tricky staircase in a careful and efficient manner. We're very happy with our lovely sofa and we would have no hesitation in recommending Plush to anyone looking for a quality product with a service to match. Many thanks to the team at Plush!

We originally purchased a leather couch to replace our fabric couch for allergy reasons in Feb 22 and were told that it would be ready in 3-4 months. 7 months later now, and after several extensions we still have no couch. If we were told at the time that delivery would take 7 months we would not have purchased it. We felt very misled with the purchase, and continue to put up with the allergy situation. The management can definitely do better.

Excellent customer service at the Fortitude Valley shop. The mostly female team of sales assistants who I've dealt with on my two seperate visits have been really helpful, answered all of my questions and were really accomodating to my requests. But most of all, they didn't hound me or hover over me as soon as I worked in the front door! The relaxing and pressure-free shopping experience probably lead to me actually purchasing my sofa here.

After a day of couch hunting and coming up with nothing we stumbled into the Plush Fortitude Valley showroom after spotting what looked like an ideal couch for us. Sidney showed us exceptional service and was super attentive in helping us pick out colours and configuration to our exact requirements, even measuring different parts of the couch to make sure it could be delivered successfully. Cannot speak highly enough of our experience.

Firstly we looked at the lounges online and decided on the configuration and also size for our house. We then decided to check out the store for colour samples and size. We decided to change combination and were happy with our choice of colour. Sidney was extremely patient and helpful with us and nothing was too much trouble. We thank her for this. Patiently waiting now for our new lounge suite to arrive. Thanks Yvonne & Bill Flowers

My husband and I bought a sofa from Jamie today at the Fortitude Valley store. She is personable, extremely knowledgeable and a credit to Plush. She is quite possibly the best salesperson I've ever encountered - she gave us all the information we needed and was respectful of our space, inviting us to take a moment to talk through decisions with absolutely no pressure. I would recommend Jamie's assistance to anyone. Thanks again!

Great store layout and product range. Amy, in particular, was attentive and knowledgeable without being intrusive. Once we'd settled on the sofa design and fabric we wanted, Amy helped us work out the correct size and configuration for our space, even sending us hand-drawn designs via email once we'd got home and re-measured the room. She also kept our 3yr old happy by gifting her a plush soft toy whilst we were in the store!

I have bought from the fortitude valley store on multiple occasions and each time I have been welcomed into the store by all staff members with friendly smiles. The staff were very informed about their products and were able to answer any questions I had for them. I love my Plush sofa and rug. I would definitely recommend Plush Fortitude valley to anyone. I would like that make a special mention to the staff member Tom.

Thanks to Sandra and Sidney at the Fortitude Valley store for making our new sofa purchase such a "no hassle" experience. We wanted to think about our purchase overnight and Sandra did not pressure us at all to make a decision on the spot. I phoned the next day to place our order and Sidney was very helpful in finalising the deposit payment. I can't wait to get our new dust mite treated sofas and end my allergy woes.

I had great service when purchasing my Zane lounge. Jessica made my experience very easy in choosing the fabric and helping with the measurements and even though the store was busy spent the time to ensure i was making a good decision. She walked me through step by step on my obligations and the support provided by Plush when paying the deposit. I felt very confident in my decision when I walked out the door.

Sidney and all of the guys at the Fortitude Valley store were very helpful. We found the sofa that we liked but the size was too big. Sidney sat down, reviewed our options and we came up with a plan. Just a quick return home to confirm that the new measurements were good to go and we were in business. All in all a very smooth and hassle free shopping experience. A very good job guys, well done!

I had a great experience with plush. The staff were very helpful in helping me find the right sofa. Many thanks to Jessica for her valued input and processing of our sofa. The sofas are all great quality and have been built to last. I’ve been looking for a sofa for a long time, but Plush made this process extremely simple and easy. I highly recommend them to anyone looking for a good sofa.

I am extremely thankful to the people who have been part of my Plush journey. From the moment we bought the sofa bed to the time it was finally delivered. Despite an unfortunate waiting period, I have had excellent and compassionate customer service from the sales room, shipping, warehouse and delivery team/s. And the best part is, I am in love with the quality of the lounge. Thank you!

I was confident in the information that Sandra our salesperson provided, which made buying our first new couch a positive experience. She knew the types of leather they use, construction technique and materials, as well as clearly being proud of the quality that they offer. We are really looking forward to getting it delivered and will definitely recommend Plush to friends and family.

Thanks to Jamie and the team at Plush in the Valley. The selection and lack of pushiness was very comforting whilst we wandered the store. The deal was good, the sofa was good, the payment process was good, the supply feedback was good, the delivery to our 37th floor apartment was seamless - thanks to all involved as I lie back on my sofs writing this review............. cheers!

I absolutely love my new Plush couch!! I have been wanting to purchase from Plush for years, and finally did it! My sales consultant was Sydney, who was so so lovely and helpful. The online finance stuff was super easy, the entire process from end to end hassle free. The delivery guys were so friendly, chatty and had my couch set up within 15 minutes. Great experience... :)

I bought a leather Strand 3 seat sofa and its looks incredible. The team in the showroom were amazing and HD answers to all of my questions and were more than happy to talk me through the leather options. The delivery guys were very efficient and polite and they even took away all the rubbish after they delivered and installed the sofa. Highly recommended.

Had such a great experience with Chrystal at the Fortitude Valley Plush store. Chrystal was incredibly helpful with helping me customise the perfect couch for my space. I'm so looking forward to it arriving. And am incredibly grateful for the lovely customer service and help I received from her that I ended up ordering the couch on the spot. Thanks again!

Sandra was amazing! She was ultra professional, asked us questions that related to our needs and subsequently matched us with the perfect sofa. If you are in the market for a sofa, do yourself a favour and shop at Plush in fortitude Valley. Plenty of parking and excellent location for shopping. 10/10 shopping experience with Sandra at Plush. Thank you!

I was very pleased at the service I received from Jamie-Lee at the Fortitude Valley store when selecting and ordering my new couch. She clearly communicated options, delivery times and pricing. She followed with quote and order promptly and was pleasant and not pushy or "hovering" throughout. Hope the rest of the process will be as easy and clear.

Lamisha at Fortitude Valley Plush was incredibly professional, honest and gave good insight to our selections whilst providing great recommendations for colours. She also gave realistic deadlines (we've had issues in the past with other companies). We can't wait to receive our new modular and see what it looks like in our new home.

We visited the Fortitude Valley store twice to make our purchases and each time Waverley was the best. She was professional, very patient and her product knowledge was amazing. We really appreciated her consideration of our circumstances with timing and difficulty with getting furniture up four flights of stairs. Thanks Waverley.

Thanks very much to Sandra at the Fortitude Valley showroom. Her prompt response to my questions was very appreciated. As I order a sofa without checking the doorway of my house, so I raise my worries by sending an email. It was out of my expectation that she relied my concern and eliminated my doubts within 20 minutes !

Thank you Jessica for your warm and professional approach at the time of purchasing our sofa recently at Plush - Fortitude Valley. We are pleased with your service and even happier that the sofa arrived a couple of weeks earlier than promised. Highly recommend Plush and looking forward to more purchases in the future.

Sandra at the Fortitude Valley showroom was incredibly helpful in the purchase of our new couch. She was so knowledgeable and friendly and offered up tons of extra information without us having to ask. We are so excited to receive our new couch, the whole experience was super easy and straightforward. Thanks Sandra!

Jess was extremely helpful during our time at the Plush Showroom at Fortitude Valley. She explained every last detail from current promotions, difference in fabrics, lead time process, plush sofa protection etc. We were very happy with the service Jess provided and are looking forward to our 2 new couches arriving!

We went to Plush at Valley on a Saturday and we were after a big sofa. Many thanks to Jessica who gave us the most professional and friendly service and suggestions. We have always been happy with Plush’s product quality but great staff like Jess make us determined to go with it! Strongly recommend Plush products.

Thanks to Jessica for her professional approach & warm manner when deciding on the recent purchase of my Ottoman. She was patient & attentive at the same time & when I had to rush off she called me as promised to finalise everything & ensure I was happy with everything. I will definitely recommend Plush to others.

After a lot of research at some heavily advertised furniture stores we stumbled across Plush Sofas. Sandra was so very helpful in measuring, and re-measuring our intended sofas along with giving expert advice it gave us great comfort in purchasing from Plush. Looking forward to receiving the couches in 10 weeks.

Jamie-Lee at Plush Fortitude Valley was so very helpful in every aspect of my sofa purchases. She wasn't pushy at all just very informative and professional at all times. Communication was great with my questions answered promptly. I can't wait until they arrive and I can enjoy them. Thank you Plush

Jamie and the Team at Plush Sofa's were incredible this weekend. No matter how many questions we had, they were always able to answer them pleasantly and professionally, and in the end, we were able to come up with a designed we needed in the space that will look great and be extremely functional.

We were serviced by Amy and was extremely pleased by her professionalism and honesty. You will not find the usual sales gimmick bs here. If you want to find the best Plush store in Brisbane, this will be it. Our order will be coming in 8 weeks time and a follow-up review will be updated then :)

Went to plush found the perfect sofa and came a year later to get another because I was so impressed with the quality of the the product and the exceptional service of Amy, Roni & Jamie. Thank you very pleasure doing business with you and will definitely use your services in the future.

We noticed the lounge in an advertisement and visited the store. From then on we were expertly guided through the decision-making process. Options, colors, dimensions, features, warranty and support - and allowed time to think - without pressure. Best retail experience for a long time.

My husband and I went to browse the Newstead showroom for new couches. Desiré Newton assisted us through the showroom and explained all the pros and cons of our various options. She understood the product and was able to tailor it to our needs. Will highly recommend them to anyone!

We had a great time in-store in discussing options and ultimately buying a couple of sofas from plush with the help of Amy, our sofa specialist. :) Pleasant and polite the staff had just the right amount of contact and space to allow you to ponder the selection they have on offer.

We've been looking for an Ottoman for our new home and were delighted with the choice of size, fabric and colours that Plush offered, not to mention the service. Sidney was a great help even when i rang the following day with a concern, she had the answer i needed. Thanks Sidney.

"Not often do you get a good quality product with amazing service and a warm welcoming". Sandra ,thank you for making my purchase for a Sofa alot easier and less stressful, where others have failed. I would highly recommend Sandra from F/Valley for anyone looking for a Sofa.

Wonderful experience in Plush Sofas, Sandra has been really helpful and explain every little bit about sofa to us. She helped us to choose the right sofa with the explanation of the right type of leather that we should use. Has been a great experience in our purchase :)

Recently bought a sofa in the Fortitude Valley store. Roni was the lovely lady who served us. We got a great deal, great customer service and also had a good laugh. Sofa arrived ahead of schedule, dropped off and assembled in place in no time. Very happy happy customers

I recently purchased the Cloud Modular Sofa from Plush. Absolutely love it, super comfortable and the Macrosoft fabric is super easy to keep clean, spills and dirt literally just wipe away. Sidney was so helpful and knowledgeable, definitely worth the investment.

Sandra was a pleasure to deal and made the stress of buying a couch so easy. She assisted with the measurements with and was very helpful in getting the right size for our space and made some great suggestions. Now we are eagerly looking forward for its arrival.

Great Service. Our Sales person, Jessie, was fantastic. She had all the answers we were after and took us from just lookin' to make a purchase on the day. We got a great price and really looking forward to enjoying the new sofa when it get here too. Cheers,

Sandra assisted my family with our lounge needs, even though we changed our minds completely after the first order and she had to change it. Sandra was very friendly, experienced and professional with the whole purchase. Can't wait for them to arrive.

Just ordered our new Calais Sofa and couldn't have asked for someone more knowledgeable, patient or helpful than Jessica at the Fortitude Valley showroom. She was great and helped us narrow down and decide on what would work for us. Thank you Jess.

Jessica assisted me with my lounge needs, and worked through may variances with me to finalise what would work for my home. Jessica was very friendly, experienced and professional with the whole purchase. Can't wait for them to arrive.

Some really nice lounge chairs in the this store. Jessica was very knowledgeable and helpful and easy to deal with. Explaining different options in fabrics. Explaining things and going out of her way to give more info. Thanks very much

After 2 visits to Plush Fortitude Valley and great service by Sandra we ordered 2 x Carlton King Settees. We are building so the 12-14 week delivery time will not be an issue. Thank you Sandra for being both friendly and professional.

Sydney was fantastic. Brad and I walked away feeling very satisfied with our purchase. Sydney was really knowledgably and across all product lines, there wasn't one question she was unable to answer. Five Stars Across the Board!!

I received my new Laguna sofa today, love the fabric, the look & feel. The delivery boys Max & G were superb. My whole process from selecting style & fabric from Plush Fortitude Valley to the end result has been amazing!!!

Amy came to our aid as we discussed the pros and cons of various recliner options and was very helpful in guiding us towards a satisfactory decision. She was professional and helpful and knew her product range well.

Waverley was very thorough with our purchase and made sure we understood all of the details, she gave very good customer service. OI hope that the couch lives up to her standards once we get it in a few months!

DO NOT BUY! We been told a couch will take 11 weeks and now they are saying 16 to 20 with no explanation apart from “port strikes” They also remove comments and post on social media

Chrystal made the process of buying a lounge easy and uncomplicated. My partner and I felt like we were in safe hands and have no buyers remorse with our purchase. Thanks Crystal.

Masato and the Fortitude Valley team are fantastic. Helpful, very knowledgeable and approachable. It was a pleasure to deal with them. Not to mention the fantastic product.

Good Sales team Too bad the factory stuffed up the order! …