YOU WILL NOT GET YOUR FURNITURE!!! Stop blaming Covid!!! With so many people needing jobs hire them, spend some money on your employees and then maybe you will manage to ship the merchandise that so many of us have NOT received!! High prices, cheap furniture and awful customer service.

Very beautiful online but when you buy it's either small to big and it just does not look like what it seems. I got something and so it matched I had to buy another 10 things i recommend but make sure it would fit without all the pillows shams and more or else you won't like it at all.

I expected a huge store like PBkids. A great display for a small, tiny place. Good customer service. Make sure you have what you like in hand if its furniture because they had a few beds and rest is duvets, bed linen, cups and so on. I guess I expected more to see and delight my eyes.

I had a bad experience buying on line in this store. I bought on line a bean bag and a blanket that cost me U$203.60 include in this price, shipping and processing U$19.00 and delivery surcharge U$1.68. When I got it, the bean bag was small

Pottery Barn doesn't warrantee its products beyond 30 days. I bought a sleeping bag for my daughter and washed it according to the instructions. It had several seems come apart while washing on cold/gentle and Pottery Barn won't replace it.

I ordered a 3 piece towel set and they emailed me saying it's backorderrd for 5-6 weeks. That's almost 2 months. How long does it take to make towels?! I also wanted to purchase one small sofa bed for my 4 year old and the shipping alone is

Really bad customer service. Placed an order, had a problem with it and no one to talk to. Their customer service phone number just rings without anyone at the other end. They don't respond to emails either. Would not order from them again.

((When I went into the store, everyone was very nice. This is about an item)) wanted to order a dorm trunk, but tried going here first to see if they had any on display. They didn't. So, I ordered the trunk according to pictures online and

I have been extremely patient waiting for my order for several months but they always give me the excuse that there's a delay on production but it's been four months. Customer service is the worst, they wont help you and do not care if you

I'm currently waiting for my order to be corrected. This will now be the 4th visit by the "white glove service". Finally, after the 4th visit they are offering to refund the shipping "as a one time curtesy" meanwhile they are offering free

Usually have enjoyed ordering from Pottery Barn/PB Teen but this has been an AWFUL experience. Ordered a duvet and shams for my daughter and literally check the order every day (ordered a month ago) and the on-line status has changed five

I LOVE PB Teen. I love PB teen, PB, West Elm, CB2 & so on but something about PB Teen that does something to me. I also see ppl complain about the prices and I don’t know why. I get that it is expensive but as a mom, wife and adult, you

Patiently waiting for my order to be deliver, estimated delivery time at the time of purchase was for 4/21 - 5/5; called today to know the status and to schedule delivery date, to find out the order wont be delivered until sometime in

I had to hunt down a specific Harry Potter ornament and Marisol was such a wonderful help! She made sure I'm able to get the item that wasn't in store to arrive on time, and gave me great insights to what's the best to get for a Harry

Paid for a bed that was supposed to be delivered in a week. They neglected to inform me that it was not in stock and would not be delivered for over 6 months. Continued to send messages that it was en route. Very poor customer service.

Channing made shopping a pleasure! She was so friendly and helpful. I really appreciated it. We love Pottery Barn's quality. Team members like Channing are a real asset and make us loyal PB customers.

Awful customer service. Staff doesn’t know what they’re doing, and the manager, Marisol, should be fired for incompetence. Just a frustrating and terrible shopping experience.

Was looking for computer desks but unfortunately everything was VERY expensive. So one star off for pricIng. That said, the staff was exceptionally helpful and friendly.

I should've learned my lesson when I ordered the Hampton Loft Bed, which took months to receive, but I excused that because it was a large piece of furniture.

I went to return an item that I purchased online with the receipt and the cashier gave me store credit without first consulting with me. I asked for a refund.

Very small store. Went in to look at all the harry potter items before purchasing. They only had 2 bed items and none of the home decor. Disappointed

I have never been to a pottery teen store before. It was a first and we found a nice rug for my daughters dorm. It has very nice things. …

The staff in this store was very helpful even though the physical inventory of the store is limited. Most of the items will be ordered online.

They have a great stock but if your looking for a bigger backpack and you want it from pottery barn go on pottery barn teens website

stinks first "full linen set" came with 1 pillow and a desk that i orderd dec 1st 2018 still didnt come at march 4th 2019

Terrible. ordered a couch in January. 6 months later, they keep changing the delivery date, then they have the

Very helpful staff found what my daughter wanted got a chair and we love how it looks in the room

Furniture is all so cute! I designed a whole room just with things from PBteen!

Andy helped us; they were great. Cute and beautiful items.

Tiny place but great store. Very helpful staff