Terrible experience. Everything went smooth with the quote until the day came to move. As soon as they showed up the driver stated the weight is double what was quoted. Was our closing date and the rep who quoted the job did nothing but lie and back track. End of the day the final charge was double what was quoted and credit card was ran without approval or disclosure of any charges.drivers showed up late and I had to dip into my wallet to buy material that was missing for the move. Upon talking to the owner which he did not present himself as that until I found out by someone in the office. he stated he agreed with the charge. I still have not received an invoice of a breakdown of charges and don't understand why they have a quote guarantee of maximum 10%. they will run a credit card even if you have an authorization letter for a specific amount they will run for any amount without explanation and no discussion. Beware of this company as 2 of the 13 reviews so far have had the same problem.

What an amazing experience. This company has been fantastic, totally came to my rescue when a company I had hired cancelled on moving day. Premier stepped up and moved mountains for me to make sure that my move happened the next morning. I cannot say enough great things about Susan who talked me down when the other company bailed the afternoon of an out of town move, she was empathetic and genuinely kind not to mention her amazing communication throughout the afternoon as she scrambled and basically pulled a miracle to get a full move booked the next day... awesome embassador for the company. The crew that has been here today have been amazing, Ivan and his guys have been so efficient and polite great guys and man do they hussle.. everyone's moving experience should be as good as this is... they alleviated so much stress and have been going non stop since they arrived. Thank you so much for everything!

These are the movers recommended by the building I am moving to. A request for quote resulted in an email and text link directing me to an online survey. The survey I found didn't meet my needs so contacted the email address provided in the notification email, explaining the situation, my needs and asking what the next steps were. This wasn't responded to or acknowledged, 5 days later I sent another email asking them to get in touch the same day or would look elsewhere. Nothing received from them. A day after that I received another text offering to help me through the survey, so clearly my previous emails had not been read. Not impressed at all. Went with HK Movers who have been responsive, helpful and professional.

I had a great experience with this company. I had a quite challenging situation where I needed to move out during the COVID-19 crisis, while not being able to be in the apartment during the move... The team was much understanding, and they agreed to adjust to my specific needs and even contacted me with FaceTime in order to give some instructions and do a walk through of the place. The fees where as expected on the quote. Some delays for the reception of my goods, but overall I was very satisfied with their service. Thank you guys!

really bad customer service, quite unprofessional crew, very slow but constantly enjoying the smoke breaks. On a closing date they showed up late, they wracked one of my antique trunk. On the top of it we had to buy buy material that was missing for the move, which was just ridiculous. "Bonus" : final charge was double what was quoted and credit card was ran without approval (!!!) or disclosure of any charges.... After more than 5 business days we still have not received a FINAL invoice .

We had a great experience moving with Premiere Van Lines. Blair the Sales Person was knowledgable and answered all our questions. We also wanted to understand what caused the other people to write a bad review. Apparently they didn't buy insurance. We were also given the choice but decided to not buy theirs and decided to go through our home insurance company. Nothing was broken The movers Steve, Mike O and Brandon were great. I would recommend them to anyone.

I had to move from Toronto, Canada to London UK. Affordable price was the main focus. Susan in particular was very good in explaining the whole move process. They took their time, but got me an economical way to get approximately 100 boxes to the UK. It took 4 months, however I was in no rush. The partner agents in UK were also equally good. I totally recommend this company for international moving.

The Three Men from Premiere Van Lines arrived on time and worked steadily throughout the day. As well , they carefully assisted to locate the boxes and furniture in all the proper locations in my new home . Their rates were competitive but the service was very good . The men were friendly , cheerful and easy to communicate with ! Ivan and his group are an excellent choice for your household move !!!

We just recently got their moving services....people came for moving was excellent in there job ...I feel so good about them...literally no stress for me. Ivan of the member put my server which was so heavy inspite of being got injured carried all the away to the cold room... Really appreciate the whole team and thank you Everyone for such easy move for us..

I had a fantastic experience with this moving company for a recent local move. Sarah was incredibly helpful, guiding me through every step of the process. The team was fast, efficient, and a pleasure to work with. Despite my pickiness about my belongings, they were patient and exceptionally kind. I highly recommend their services!

I don't recommend. They don't get back to you and the drivers they contract have the same issue. Prices are higher than most and you'd expect that would come with some kind of customer service but it doesn't. Lots of other options out there with better reviews.

I have had the pleasure of using PVL for many moves. All done well, thorough, and profressionally. Recommend them for moves small or large. Staff was kind, considerate & patient. Sales team was on point & very helpful with pricing & having all needs met!

Wow... only 2 of the 5 sent really worked, broke a bunch of stuff. The movers were great people but they didn't all take care with the stuff they handled. The girl on our job was the best worker, hauled the most and cared the most.

Premiere Van Lines has moved my father as well as my real estate clients over the last two years. They are professional and do a great job. I've found they also take responsibility and work hard to ensure my clients are satisfied.

I had a great experience moving to the DR. They organized and packed everything up and deliver was seamless. They handled all the communication with port authorities. No damages and they re-assembled all the furniture with ease.

They helped our company ship office equipment to other province. Staff there are friendly to deal with. All my stuff got there are safety, quick and in professional manner. Great experience and strong recommend.

Great company interaction from top down, easy to talk to and communicate, great understanding of client needs. Packers were punctual on arrival and quality of wrapping was very professional

Had a great experience! Ivan gave us multiple options for our move. Very professional, punctual. We had a quote within 48 hours. Down to earth, will recommend to all friends and family.

Excellent service, on time, friendly staff and very professional crew! Will definitely recommend it. We couldn’t ask for a better moving company, they also have such a great rate.

We had a good experience with them. They came on time and the communication was excellent. I would recommended to use them to all people we know.