Premium Aquatics is a Manufacturer located at 85 Great Portland St, London W1W 7LT, United Kingdom. It has received 99 reviews with an average rating of 3.9 stars.
Monday | 9AM-5PM |
---|---|
Tuesday | 9AM-5PM |
Wednesday | 9AM-5PM |
Thursday | Closed |
Friday | Closed |
Saturday | 9AM-5PM |
Sunday | 9AM-5PM |
The address of Premium Aquatics: 85 Great Portland St, London W1W 7LT, United Kingdom
Premium Aquatics has 3.9 stars from 99 reviews
Manufacturer
"**If I could rate a 10 star I would ** I needed a new custom made tank for my terrapins and I come accross this company through google search, Having researched different companies I felt Prime Aquriums was offering such a better service than others, and after talking to Vi via email in terms of my requirments, he had a good knowledge and understanding what I needed to be done"
"It was great that they were able to create a tank to my specification which took about 8 weeks from the time I ordered to delivery"
"Husband ordered a tank in June and paid £600 deposit"
"Zero rating from me"
"Hello, I am writing a review on behalf of Alan Court and family"
**If I could rate a 10 star I would ** I needed a new custom made tank for my terrapins and I come accross this company through google search, Having researched different companies I felt Prime Aquriums was offering such a better service than others, and after talking to Vi via email in terms of my requirments, he had a good knowledge and understanding what I needed to be done. Once I placed the order, communication was great, and the estimated the delivery was spot on. Had no problems what so ever. When the tank arrived it went beyond my expecation of how I thought it would look as with things like this you always panic if you dont talk to someone face to face but luckily everything was PERFECTand for this reason I will be buying again in the future. Thank you for the team at Prime Aquirums for doing an awesome JOB Paul
It was great that they were able to create a tank to my specification which took about 8 weeks from the time I ordered to delivery. There was no assembling required but note they only did curb side delivery so it may be difficult for those with stairs. Though the delivery man was helpful to help us move the tank from the van to inside the house. The materials used are sturdy and well made. The basking area for the turtles is a little small for our turtles but there can be an option to customise at the design stage. The stones do tend to fall off. I would say good quality tank and reasonable price. Would recommend.
Husband ordered a tank in June and paid £600 deposit....still waiting for delivery. Moved our discus into a temporary tank to have a carpet fitted before delivery of the new tank, but due to the continued delays most have now died. We have 3 out of 8 left. 2 of which were a breeding pair. Will be issuing proceedings to recover the deposit plus the expensive fish that have died due to this abysmal joke of a company. Doesn't even deserve 1 star!
Zero rating from me. I paid £2500 for my aquarium. Then the build date came and went. Haven't heard back from any of my correspondence in over a month. Please read and be careful. They seem helpful and friendly. Then once they have your money. They will basically ignore you and Rob you. My bank is investigating as we speak. But it's been a massive pain. Don't be silly like me and go for the lowest price.
Hello, I am writing a review on behalf of Alan Court and family. Thank you so much to everyone that made and delivered this beautiful 5 ft terrapin tank. Please find attached 10 pictures of the new tank and the images of all 3 happy terrapins. Keep up the great work!!! Have a Wonderful Christmas!!! Kind regards, Sofie O'Neil/Court family
Do not buy via premium aquatics. I’ve been strung along for months after ordering. They keep pushing back the delivery of the tank after taking a 50% deposit. I’ve complained to my bank about them. Pay a bit more with another provider as you won’t get your tank. I’ve now been waiting 4 months after being given a 2 month lead time.
I had a tropical tank 72x24x24 and oak cabinet delivered today, had to wait about 8 weeks but was worth the wait. It's a high standard of workmanship and also Tom was really helpful I am totally satisfied with the whole process from A to Z. I am excited to set it up now.
Couldn’t be a worse aquatics shop going ordered stuff from them pre covid and they have caused non stop problems for me and my fish, tank not delivered and constant back and forth should be a straight forward thing your order something you get it total fish food….
Hi, Premium supplied a heater which developed a problem after 18 months. It took a while to sort a replacement but this was caused by a third party. Tom at Premium kept right behind the delay and kept me informed. I would purchase from them again. Richard.
We bought a custom 6ft turtle aquarium with built in basking platform for two adult turtles and it's fantastic. The service was great throughout and the aquarium looks brilliant. The grey gloss was a good choice, it looks modern and neat. Very happy :-)
I've got 4ft tropical tank with a stand and I like the way it's all setup. The top of tank has plenty of space for filter hoses and the same thing is with cabinet, it has 2 large access areas for that. Deliver was on spot as well. Thanks Premium.
I've had a marine tank 60x24x24 delivered to me. Really great tank build and excellent customer service. I will definitely order my next aquarium from these guys again and would recommend them if you are looking for a tank build yourself.
We have received our tank which was shipped from the UK to Norway. It arrived safely and I must say the quality is great. We all love our new centerpiece. Now we are in the process of picking the decorations and colorful fish for it.
Recently bought a turtle tank and really could not be happier, my turtle is pretty chuffed too. The quality and workmanship is spot on and of a far higher standard than you would find on the mass-produced stuff you see online.
Ordered a tank and paid £200 deposit through bacs after confirming with company via email. 6 months later and not responding to emails or phone calls. Never got tank or my money back. Scammers. Please avoid.
Ordered a 96x24x30 tank with sliding glass covers. Delivery a little slower than originally quoted but the quality of the tank is superb. Attention to detail is excellent, very happy to recommend.
The custom rimless aquarium I purchased was well built, reasonably priced, with a decent build lead time. They were also very helpful with any queries I had. Overall I would definitely recommend.
We have purchased a 4ft tropical tank with a stand and it arrived in great condition. It was a delay on manufacturing side but I believe these things happen. It was worth waiting for it.
The custom made tank 60x24x24 I got from Premium Aquatics was a good quality choice. I'm happy with the tank. Lots of space for filter connections and easy access.
I must say I like my new tank from Premium Aquatics. The quality is great and silicone lines are smooth. This is my first tank from Premium Aquatics. Thanks Tom
Thank you guys for a nice tank. It was a bit of waiting time but I’m happy with a product and the price was right. I’m gonna send some photos after the setup.
Many thanks Premium Aquatics for a beautiful tank. This is my first custom made one. The big holes provide good access for my filters ~ Bryce.
Excellent service and communication, tank arrived in good time well before original estimate. Delivery driver was helpful and friendly too.
We have got a beautiful aquarium for our living room. My husband and I are both happy with our new tank. It was an easy setup as well.
Thank you so much for the great marine tank 60″×30″×24″ Excellent quality aquariums and perfect service. Aberdeen Scotland
I received my 48x24x24 tropical aquarium. I like the job on silicone lines and cabinet is good quality as well.
I received a 48x24x24 with a cabinet in high gloss finish and I must say I'm really glad with it. Thanks guys!
Thank you so much love the tank 72/24/24 the service was ace got the in the 6 weeks the driver was so helpful
Thank you Premium aquatics for a lovely turtle tank. Our turtle is very happy with his new home.
AVOID THIS COMPANY AT ALL COSTS!!! I would honestly give 0 stars if possible!
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