100% do not recommend. Avoid these people and go elsewhere. Also beware, they currently have a number of good reviews, but if you look at these reviews, they're only 6 months old. Check Google Street view and change the date to the past. You can see this company changes their name every couple of years. Probably to escape bad reviews. This is my experience for a $26,000 purchase. I dealt with Hank, seemed like a nice guy but I was wrong, this is a dishonest place who only care about the sale. My experience; I view a truck, I highlight a number of issues which Prime agree to fix; Half the LEDs on the passenger turn signal are out, navigation doesn't work, passenger fender is missing bolts which connect it to the truck, both front arch liners have missing fasteners, 1 TPMS sensors isn't working, front parking sensors aren't working, fog lights are set back into bumper. It was dark and I missed the full length crack across the bottom of the windshield but I mentioned this later. I should have walked away but they said they'd fix these issues and at the time they seemed genuine (they aren't). I go back a few days later and I'm told everything is done, I check and nothing is done. I'm told they must be working on mine next... Ok. So then I get told the fog lights are aftermarket but they work so they won't do anything about them, the sat nav is too expensive to fix and so is the turn signal but they've fixed everything else. In hindsight I should have walked away but I figured they've done everything else so I'll just buy it. I collect the vehicle I took their word that the things had been fixed but as you can see from my photos they lied. I messaged them first about the TPMS as it had gone from 1 sensor not working to all not working.. they ignored me. A couple of days later when it had warmed up outside I checked everything and confirmed they hadn't fixed a single thing. They're liars. I considered taking the truck back to have things fixed but do I really want to hand the vehicle over to people like this. I regret ever purchasing this vehicle from them and warn others never to deal with these people. So the truck they sold me has; A cracked windshield Passenger turn signal half not working Navigation not working Completely cracked windshield All TPMS sensors not working Fender isn't attached properly Wheel arches aren't attached properly Parking sensors don't work Edit in response to owners reply. Your response is the reason you're clearly a dealer who cannot be trusted. You shouldn't be offering to fix safety issues, you should be offering to fix the issues you agreed to fix. We had an agreement, you fix the listed items and I pay for the truck. I paid but you failed to fix these issues, that is dishonest. Hank resisted the bill of sale containing the details of what needed to be repaired and I can clearly see why now, it's because your never intended to fix anything. Instead he wrote 'subject to doing the listed things to be fixed'. Added this screenshot too so you cannot deny. You're saying Hank didn't get the text, I've added the screenshot to show what was sent too. So I have lots of proof of your dishonesty in the photos and now every potential customer can see this. Lying doesn't pay.

PETTY PRIME AUTOS IS THE WORST GARAGE IN CALGARY. They are full of inept workers who aren’t qualified and will shaft you ever chance they get. I beg you to consider another garage or you’ll suffer. I bought a car from them with a warranty and they wouldn’t honour it and insulted me. 3 days after I got it I found a leak, took them 3 weeks to agree to fix it and MIKE refused to do it in the process. I made him do it with the warranty but took 21 days…. Disgraceful! Hiring a lawyer to deal with the ignorance after been ignored for 14 days. The 14 days my warranty ran down while calling every day! The customer service starts at the top and with MIKE, the supposed one in charge, who possesses a grandiose attitude towards customers! A pure disgrace of a small garage. Insulting my wife on the phone to me was the last straw, Petty Prime Autos!

EDIT: Hate doing this but how could you just reset my engine code before I bought it. How do I know? Because they Audi tells me exactly when it was reset, 3354km ago which is exactly when bought it. My catalytic converter is throwing the codes. So either $1100 for new converters or its more. Very disappointed I was visiting from Manitoba and they had an Audi for sale that I was interested in so I made a quick decision to cancel my flight and go see the car. And I am so happy I did! Everyone there was beyond nice and worked after hours to get the paperwork done as we went there late. Brought the car back home the next day and it did beautifully. Thank you to everyone at Prime Auto for everything!

We purchased a Dodge Grand Caravan 3.5 months ago. Prior to purchasing, we outlined a few things that we wished to have changed/fixed before finalizing the sale. Hank was sure to have that list complete before having us make the trip back to Calgary to pick the van up! We really appreciated not having to waste any time there. Also, 2 months in, we noticed our A/C was not working properly. I called to see if there was something Prime Autos could do, and again, we were taken care of! The costs to recharge the system were covered, and we are now using and enjoying our ride almost daily:) Thanks again Hank, for your great service and customer care!

I bought a vehicle from here and upon taking it home it had some issues I wasn’t happy with. Assuming they were just another used car dealer I didn’t bother calling them, so I wrote a bad review on here. Shortly thereafter, the owner Mike contacted me directly, offering to fix the issue and even throw in a full detail. Not only did he deliver on both of those, he paid for a new cabin air filter, plus paid for my gas to bring the vehicle to them (I live over an hour from Calgary.) I was not expecting this kind of treatment from a used car dealer that’s for sure.

I have been to many car dealerships, but Prime Autos is by far the best in Calgary. They have such a great inventory and people. From the moment I entered the store, Peter and his crew tried everything they could to better assist me and answer any question I had. Buying a car can be stressful and nerve-racking sometimes, especially if you are not sure or can’t make a decision. Petre was very helpful and made sure that he had the best option for me while keeping high standards of professionalism and transparency.

Came in to test drive a 2015 Mitsubishi Outlander and was not disappointed. Car drove good and was detailed inside and out when I arrived. Hank is the manager and was my salesman for the experience here. He was helpful and kind helping my wife and I through the process with ease, even brining the car to our house to test drive seeing as we have a newborn and it is difficult to leave the house with him. All in all, it was a great experience and I would highly recommend this dealership for your next used vehicle!

Great Dealership, lots of variety, very good quality cars, after sale services and warranty as well, very good pricing, Mike is amazing in support and in getting the right car at a very good price, the team there is very helpful and very friendly as well. Mike found for me the exact car I requested, in a great condition, and managed all the car liquids changes and other ordinary services, and I got my car almost in a brand new cindition. This is definitely my tusted place to buy my next car.

I was most impressed with the kind and honest service with Mo and Mike. First we purchased a Navigator and Mo was kind and easy to deal with and gives great customer service. I needed a second car for the wife so went back to Prime Autos and Mike was so knowledgeable he guided us to a perfect Honda Civic. I highly recommend Prime Autos to anyone in need of purchasing a vehicle. I will definitely be going back to Prime Autos when we need another car. Thanks

My girlfriend and I bought a car from Prime Auto. The deal was super quick and easy. We ended up finding out some issues with the car and we weren’t 100% satisfied so we brought it back for Mike to deal with. He fixed the car for us and made sure we were happy in the end. The car is now in good working order and all fixed up. I recommend Mike and Prime Auto for you to buy a vehicle. He won’t stop till you’re happy. He’s a man of his word!

I came in to look at a SUV, but when I got there, I realized it was sold. As I was leaving, Hank showed me a SUV which was exactly what I had wanted but at a better price! Hank was more than amazing and goes out of his way to make sure you love your car. He can also hook you up with some great financing rates and is one of the nicest people I've ever met. This is definitely the place to find great deals!

Buying a car with Prime Autos was an extremely positive experience. Peter and his team did an excellent job making sure we were welcome, heard and happy with our decision. Our new car is in pristine condition and Peter was patient as we did our due diligence making the purchase. I strongly recommend Prime Autos to anyone looking to buy a car in the future. Thanks, Peter and Prime Autos team.

Was looking for a second vehicle on CarGurus found a few but the only call I received was from Peter at Prime Autos bought a different SUV than I had originally planned on, vehicle was very nicely detailed when I returned to pick it up. Definitely recommend them to other people. Only issue I had was one of the keys wouldn't start the vehicle but they are sending a programer out to fix it.

My wife and I looked for a car with low KM. We found it at Prime Autos - a white 2012 Mercedes E 350 coupe. The car looked and drove great. The owner of the dealership was very accommodating and gave us a good deal on a 3 year insurance also. Great experience, would recommend the place to anyone looking for a great car at a reasonable price. Mike, the manager took car of us very well.

I was helped by Hank. He was so knowledgable, friendly and has a great sense of humor. He is a truly kind person who went above & beyond to make my buying experience such a pleasure. I would definitely recommend Prime Autos to anyone who's in the market for a used vehicle. Everyone was so easy to deal with and really cared that I was happy. Thank you so much Hank! You are the best!

Great staff, aswell as amazing service. This place managed to get me out of a bad situation and into a brand new Jeep without any hesitation whatsoever. I would recommend this dealership to anyone looking for full transparency on your deal, aswell as full details on your soon to be vehicle. Thank you Mike for the the Immaculate help on getting me my brand new jeep!

Our experience at Prime Auto dealership was fantastic. Mike, who was both friendly and professional, did an excellent job explaining all the features to both my husband and I. He assisted us in finding the perfect car at an awesome price. I highly recommend it if you're in search of a reliable used vehicle. Best of luck to Mike and his team! Aqeel & Zainab

I went to Prime autos to test drive a Nissan Murano but I didn’t like it as I thought it’s a little big for me as a new driver. The owner was very comprehensive and patient, he showed me different smaller cars and I finally got a 2018 Nissan Micra with very low kilometres (13k). So glad my cousin referred this place to me and I am so in love with my first car!

The service at Prime is outstanding, Mike exceeded my expectations, he is just amazing; the staff are terrific and extremely helpful, very professional courteous and responsive. They don't sell a product, they focused on selling solutions. I wouldn't hesitate in recommending them to anyone looking to acquire a quality used car Highly recommend it.

Words can’t express how incredible my experience was with these guys! I owe it all to Hank & Mark. They went above and beyond to help ensure I had the vehicle I wanted! Hanks is a true genuine soul & I just couldn’t be any happier with my experience with these guys. 1000/1000 would highly recommend. Thanks again Hank! ❤️

I went in and spoke with Peter and told him what I was looking for and within a couple of days I was driving off the lot with a freshly detailed and most perfect vehicle for my kids and I. I highly recommend you go see Peter if you're looking for a new ride cause he will definitely hook you up!

The most honest, service-oriented dealership I've dealt with to date. Hank was a joy to work with and I was treated with fairness, patience and respect from start to finish throughout what was a total loss scenario from my old car. Thank you, Hank, and thank you, Prime Autos!

Had a wonderful experience at Prime Auto. Staff (Peter) very friendly and helpful. I did not feel pressured at all and the process went very smooth. Would definately recommend if you are looking for a good used vehicle .Malec also very helpful explaing all the features to me.

Prime has a good selection of quality vehicles. We purchased our 2019 Rogue SL which had excellent value. We had a couple hiccups during our process and Mike went above and beyond to satisfy my wife and I regarding our new purchase. We'll be back for our next car. Bob W.

Prime Autos has an excellent selection of vehicles. Peter helped my wife and I choose the ideal vehicle for us, and we couldn’t be happier with it. Peter has plenty of expertise, made the experience fun, and was outstanding to deal with. We are glad we chose Prime Autos!

Peter was great to speak with! Super nice guy with a great sense of humor and easy do make a deal with. Very impressed with the vehicle we test drove and overall just an easygoing experience. Great place, great owner, and nice vehicles on the lot! Glad we stopped in. :)

Had the pleasure of having hank as my sales associate to help me getting into a new vehicle , he went through every extent to get the sale done and even helped me out with it along the way! Would highly recommend hank for anyone looking for a vehicle in the future!

I bought this Jeep in under 5 mins cuz I was in a rush and had it delivered to my workplace, at no extra cost. I’ve had it for a month now and it drives beautifully. Mike and his team are really nice and helpful. Love the ride, can't thank you guys enough.

This place is great! Was a bit uncertain at first, (since I'm a woman buying a car from an auto dealership), but the salesman, Ryan selected a very reliable, affordable vehicle for me. The 3 year blanket warranty is also very reasonable. Highly recommend!

My first experience buying a vehicle from a dealership I am very satisfied with the service and the welcome from Mike and his team ! Thank you so much Mike, you helped me find the car I needed that fit my budget. I highly recommend prime auto

Such a great experience! Great selection of vehicles at awesome prices and everyone is very friendly! Hank is your man at Prime Auto! He was very honest, helpful, and helped me get into my dream vehicle! Highly recommend!

Five * rating for Peter Curran! I had a great customer experience with my Buick purchase! Peter, is extremely knowledgeable on all vehicles available & the condition of the vehicle. Prime Autos staff aim to please!

I brought my Car here for detailing and it was an Excellent experience! The service was impeccable! I’m super happy with the result, our car looked brand new again. Very friendly people too! Highly recommended!

Thanks to Hank Khatri for helping me with my purchase , he was very friendly kind and understood exactly what I wanted . I would highly recommend him and his services, Thank you again, Prime Autos and Hank

Peter was very easy to deal with, and made my experience quick and seamless. He filled my vehicle as well since I live out of town so I wouldn’t have to stop. Stop in and see him for your vehicle needs!!

I have had my company trucks detailed here for years. Always an excellent result and very flexible with scheduling. Typically a full detail takes 5hrs. Price is dependent on condition of truck.

We bought a Jeep 2016 from Prime Autos. The staff is very friendly and professional. The car is now with us for 2 weeks and drive perfectly. I would recommend this location.

Peter and the gang at Prime Autos were very helpful in us purchasing our 2020 transit van. They even took the time and dropped it off in Banff for us! Thanks guys

Peter was great to work with! Got me into just what I needed. Very personable and easy going guy. Highly recommend this dealership!

The best Car dealership in Calgary, Highly recommended, also Fares he is the best sales Advisor thanks for your help …