TOO DIRTY! This is what I've been told by the staff. I opted for the $40 wash for my hatchback work car, and was told I need to pay a surcharge! "We need to add extra chemicals cause it caked with mud" (I just wiped the 'dirt' off with my hands!), the other was that their "sponges and brushes won't last!" A high pressure hose would have easily cleaned it, but not according to the staff. The gentleman then checked inside the car at drivers side and said theres too much dirt for vacuum cleaner, theres no garbage other than a few tiny leaves and normal dust and dirt that can be expected, needless to say the passenger and back are spotless not even a bit of dust (which means they wouldn't even need to clean it tbh) well Prime shine I thought you guys were a carwash, did you expect me to bring my car to you clean? Will never recommend nor take my cars/bikes to you ever again!

Very, very poor! Spent $55 NOT to have my car properly vacuumed, NOT to have dust and finger marks removed. Some hand sanitizer residue was not removed - because they ‘don’t do that’. I wiped interior chrome finishes with my hand and got a better result. I did this in front of the car wash attendants who ARGUED that I was asking for more service than that for which I had paid. No offer to vacuum where I had pointed out that dirt remained. ‘It’s very difficult,’ the man said. This car did NOT arrive especially dirty. I had cleaned it myself a week before, and wanted a better job because I want to sell it. I was not expecting detailing. I was just looking for clean. Do NOT bother with this alleged service

Out of all the hand car wash places I have been to in 10 years, this one was the worst by a long shot. Exterior not cleaned properly, wheels not cleaned properly, dashboard not wiped, they vacuumed the floor mats but didn’t bother taking them out and vacuuming underneath them or the surrounding areas, they left the car to bake in the sun for 30 minutes after washing the car which caused the car to be covered in hard water spots. I spent another 1 hour at home with a micro fibre cloth and detail spray and water spot remover to fix their mess and all the parts they didn’t clean. DO NOT COME HERE

I think there are some boys who are good and some who does not have the experience cleaning cars. They are trying to do a good job. But so many of them in one car and very inefficient. Lots of chats happening between the boys thus expect long waiting times. I think they have to cut their staff and get more efficiency. Some are more concerned drinking coffee than finishing the job. I think if I have hours to spare for a car wash I will come back but waiting time here is not reasonable. Not because they have cars in line but because the boys are heavily socializing.

So Stoked!!! Amazing results. Incredible. (All the little black spots are no longer there). Car was detailed better than when I picked it up from the dealership. Awesome bunch of polite guys who are professional, dedicated and committed to their work. Went home and got my sisters car, where I have never seen it look so amazing. I have recommended Prime Shine Car Wash at North Rocks to some friends who are looking forward to their next car detail there. They heard the elation in my voice and were sold. Thank you so much guys…. See you next time….. J

I used this service in June 2021 but wrote the review under the former management’s website by mistake. I am reposting it here now. I had a very good first experience at Scooters. My car (Toyota Yaris) is looking bright and shiny at an extremely reasonable price compared to other cash wash facilities around this area. The staff are super courteous and friendly. The $2 cappuccino very decent. Clean and pleasant place to sit and wait. The wait was only about 45 minutes. Very happy customer who will definitely return when the next wash is due.

Last time I went there, they said my car was dirty, and wanted to charge me extra. I did pay and thought nothing of it. Today I went there they tried to do the same thing again, the car was not very dirty at all. It just dawned on me that they must try it on all the time! (or the kid is trying to avoid work) So I just took the car down the road to Crazy Car wash in the shopping center 2 minutes away. Website says $45, sign at the place says $50, but want to charge $60, I will not be coming again.

They reneged on the quote at last minute after I had paid. Quoted me at the car and I opened the door for an inspection. . Paid for $100 upfront clean vacuum and polish. 10 minutes before the end the guy came to me in coffee shop and said I needed to pay $20 in order for them to vacuum the dog hair. Even though I had already paid for ‘a vacuum’ I agreed. Too tired to argue. NEVER GOING BACK. EVEN THOUGH MY AMAZING MECHANIC IS RIGHT NEXT FOOR. Clearly they have form too.

Went at 8.30am and no worker was around. Waited until 9am and left. Have been coming here for the last 9 years and when I brought my car back at 12pm was informed will take around 2 hours. It's now 4.30pm and the car is still not ready. Seems new staff members or has been a change of ownership as not a great experience. The person at the end apologised but informed me everyone is new staff including him. This is unfortunate as I think I might have to go somewhere else.

OMG! Incredible! My car was well and truly a mess inside and out after my husband has been driving it at our rural property in the paddocks and on the dirt roads. (My car is only 1 1/2 years old) It was caked in mud and absolutely filthy inside! I took it in for "the full works" and WOW!! A New Car again!! A magnificent job!! HIGHLY recommended!! Will definitely be my long term car wash/detailing place from now on!! Well worth the money!

TERRIBLE EXPERIENCE. Some photos given as example for post clean photos . When enquired the response was below . 1) inexperienced guys were doing the clean 2) lots of cars in line for clean 3) My car was very messy I agree to comment 3 . But that was the main reason i wanted to get it professionally cleaned . Spent money for a job that o could have done much better than them who claimed to be professionals . Never coming back .

As I arrived at prime shine car wash, they were packing up for home time, the staff were happy to stay back and clean my car in there own time also doing a Magnificent job to my car, outstanding service by all the staff and very friendly personality’s especially promise who often serves me, I will only come to prime shine car wash as staff take caution washing the car and always do a terrific job, 10/10 in every way!

Not experience at anything bad job they damaged my kilometre glass because that guy had the ring in his fingers my car is a expensive car ,who wanna now answer it ! I saw it after 2 days , don’t trust them they don’t have responsibile I’m very angry can’t do anything someone answer me !!!! Spending 50$ for scratching my kilometr glass,

Service was extremely slow. It took 3 hours for them just to wash n vaccum my sedan car (no wax, detailing, etc)!! Never in my life have I spent this much time at any car wash! And when I complained, I was rudely told that there were 7 cars before mine!! That was their justification! With 3 bays open at a time, it wouldn't have taken even half that time with even 10 cars! Never going back to them again!!

Some Experiences leave great impact on human mind. One of them was me visiting Prime Shine car wash North Rocks for my Audi Q7. Extremely professional & courteous, committed. They made sure that my car is thoroughly clean & shiny. I had never seen that owner himself taking so much interest in minute details of the service provided. You guys are just amazing. The best car wash I ever had.

Drove in, I was stared at while I stood around for a few minutes waiting to be served, no one bothered to even give me the time of day so I went inside, stood around for a few more minutes, no one bothered to serve me so I walked outside again. If you didn’t want my business, just tell me you’re too busy, I would have understood. Don’t just pretend like I don’t exist.

Some of the most profound events one will experience in their lives: your first solo travel, marriage, the birth of a child, and seeing your car as clean as when it first rolled off the showroom floor. I can't specify which, but Prime Shine Carwash delivered on one of these in full. Excellent attention to detail, fantastic pricing, well behaved kid!

Got the exterior wash priced at $25 but was charged an extra $10 because my car was “extra dirty”. Gentlemen informed me that it’s an extra $20-30 but he is giving me a discount. Feeling handcuffed I went ahead. I watched carefully and John did a great job on the tyres, he worked diligently and was pleasant. Overall it was an average experience.

1 star is already too much for this car wash service. I spent A$50 for washing inside and out. The car was just roughly sprayed and vacuumed. Even the dust on the dashboard was not wiped. The wheels are still dirty. Definitely won't come back to this shop again. Definitely won't recommend this shop to anyone else either. Bad experience

1 star review people need to get a life. Got a wash today. $59, no issues. the rent this guy must pay is enormous. Great location right under Castle Towers. Very convenient. Top service. 1 star review people, be nice and if you want premium detailing on your car go to a professional detailer and pay top dollar.

Incredible attention to detail offered at an amazing price. The staff and management are always nothing but friendly and offer such a timely and reliable service (plus amazing coffee made by their in house barista). My car looks brand new again! Will definitely be back soon.

Had a excellent service by them, they are so professional and mainly they do awesome service for such a bargain price I got to mention the staff there, all well experienced and so friendly, get up need to get your car washed think no more PRIME SHINE IT IS❤️ …

My car was parked under a tree, it was pretty dirty. Mr. Promise and his team gave me very good price and cleaned the car professionaly. The car looks new after cleaning. The guys working here are very kindly as well. I will surely wash my car here next time.

When I arrived there was 2 cars in front and was told it would take 1hr, we went to get food and return. We sat for another hour while watching them finish 3 other cars had arrived before finishing mine. Would not recommend using this service to anyone.

Great service, been here a few times but today got the works - dropped off the car (even with my toolbox in the boot) and the boys got the job done. The XV hasn’t been this fresh since it was picked up as new. Thanks heaps will see you soon.

New people have taken over from Scooters and I found them really professional, fast and did a great job. They have also done up the waiting room, as before it was so cold and uninviting. Now it’s somewhere where you like to sit and wait.

Sunny and the boys run the finest car wash in this galaxy. Simply out of you want your car to turn back the clocks like it’s just coming off the showroom floor then you know where to take it. They turned my fake amg into a real one ;)

We had been in western NSW and I took the car in covered in mud, It left looking like it had just come off the showroom floor. Staff were very helpful and pleasant and did an excellent job. Would strongly recommend this business.

Great 5 star Car wash service in Sydney. All staff are very friendly and hardworking and they made my car like new. Mr Promise did all his best,all his effort. I am so happy for their genuine service.EXCELLENT *****

These guys are great for a standard wash and vacuum. Not so sure on paying for a wax and polish when I sat and watched while having coffee the whole process. Car wasnt waxed and only highlights of the car polished.

Outstanding work - very thorough detailing of my extremely dirty van - they even gave it another going over as I was late collecting it so they redid parts that I was never expecting to come clean.

One of the best car wash experience from this place. Mr Promise went above and beyond to ensure every nook and corner was clean and shiny. Would give 5 star just for his etiquette and work ethics.

My car looks new again! They did an excellent job with the outside and then cleaned the inside beautifully. Excellent service, friendly workers and reasonable price. I’ll be back!

The owners and managers offer friendly and professional service. Happy to accommodate small requests and to ensure a proper job has been done by the workers. Reasonably priced.

I have had my two cars washed here for a number of years and found the team very professional, friendly and providing a quality service. Thank you guys. Ross prestipino

Great service and great attention to detail with every wash. Not to mention friendly staff and efficient workers! A must for any local needing a regular car wash!!!!

Sloppy work, didn’t even wash boot lid properly. Long wait. They wash the interior door trims with the pressure washer, leaving your car wet inside!! Go elsewhere.

Try to con you into the most expensive wash. If you don’t want it they’ll do a half job. Numerous other car wash’s close by that are cheaper and do a better job

Absolutely amazing job for an extremely reasonable price, my car looks brand new, and even stayed back late to finish the job, amazing job, thanks heaps guys

Very low quality They damage my car interior and exterior There is scratches on the dash I don’t recommend it Do not go there ❌❌❌

2011 Mercedes looks like it just rolled off the show room floor. Top result and lowest of 3 quotes for a full detail. Impressed and will use them again.

Fast service, clean facilities and excellent service by the team here. Great pricing considering the detail of work that goes in. Highly recommended!

Excellent job! And am very happy with the job done and staff very pleasant to deal with.the car looks beautiful! Well done! Susan 5th April 2022.

Friendly, polite service and a great car wash at a good price, they cleaned my very dirty,full of dog hair car to a high standard. Recommended

Pretty average. For a $100 I expect to have the boot and door pockets vacuumed. Nice exterior polish, but the interior was left wanting.

Waiting 30 mins. They are washing cars which arrived after mine. I got sick of it and left. Waste of my time and no money for you.

Highly recommend. Staff took their time and did not rush. Also allowed me the chance to inspect before leaving. Will be back.

Today, Promise and his team did an excellent mini detailing job on my vehicle. At the end even the owner Ash got involved.

That's not a good option for a car wash if you except good service, they charged me 120 boxes and still my car is messy

Fantastic Job. Promise went above & beyond my expectations which was great after having a shocking one somewhere else.

Best car wash in Sydney. Promise great person and provided best car wash service. Highly recommended.5 star service.

Great service from the guys, opened late to wash my car even though they were already closed!! Excellent clean too!

Prompt courteous and a good job done on my car for a deluxe car wash at Prime Shine car wash on north rocks road.

Great job done by the boys, awesome service and really good attention to detail. Will definitely be back again :)

Extremely friendly staff and great interior clean. My car looks the best it has in years. Thank you team.

Was the only customer initially. Needed to ask them to redo the cup holders, door recesses and console.

Really thorough service. They even cleaned the interior for no extra cost. Will definitely come back.

Extremely quick and high quality car wash with a very reasonable price. definitely will be returning

Very professional and committed team. Had got my car washed and polished. They did an awesome job.

Friendly and helpful … my purple car looks fabulous after a good clean and polish …

Efficient with excellent attention to detail, I will definitely be coming here regularly

Great job, boys spend good amount of time to ensure that everything is done properly.

Didn’t realise my car was actually red after how great of a job they did cleaning it.

Awesome result. Car very clean and smelling good. They even got rid of the dog hair

I really like how the treat every individual and wash car like pro 5 stars from me

The customer was very happy! He has promised us to bring his Hilux back again!!!

Great service. Thumps up. Come for good car wash, you won't be disappointed.

Great job. Promise was excellent. Great customer service. Highly recommend.

Friendly staff, amazing job as promised. All dog hair vacuumed out!! :)

Took longer than expected but they did a great job! Highly recommend!!

Sunny and Team are very thorough and friendly . Fast and efficient .

Very satisfied with the service. Great pricing and value for money.

Very friendly, courteous, attention to detail. Shiny clean car. ✨️

AAA+terrific Service first time user very happy will be back again

Good service. You should give it a go. Keep up the good job folks

Amazing customer’s service.. great job and very professional ..

Really good service great guy who did a fantastic job. Cherrs.

Best wash in years, left a decent tip for the boys. Well done

Beautiful output, very good and friendly service, 5 stars

Promise is so nice and all of them did professional job！

Excellent professional service Deficated team of boys.

Amazing service, great value! My car looks brand new

Promise did a great job doing a full detail wash

EXCEEDED EXPECTATIONS AND AN AWSOME JOB DONE!

Promise is the bast guy,highly recommended

Excellent work and fast service

I was happy with their service

Promise did an excellent job

Great job, friendly staff.

Very nice service

Excellent job!