This company had lost its credibility and its new management is a complete chaos. They charge you every penny, and they disappear if any problem rises. Unprofessional and unprepared leadership. It’s a disaster! I dealt with the previous owner, Max Kilman who gave me confidence and made me believe in their customer care commitment. I trusted him. My move was from NC to Albuquerque in early 2021 including a 4 bedroom 4,000sq/ft home and my car, leaving my home content in storage at Prorelo Albuquerque for 14 months. At the time I finally got my home content, I had many missing and damaged goods. I contacted Prorelo and talked to Denise in three occasions during the two weeks prior my move. She reassured me that everything was in order, that everything was payed, and that I shouldn’t be worry about anything. However, the day before my move, Denise called me with a very demanding and aggresive tone, communicated that there were $1,400 pending that they “forgot” to charge me during the 14 months of storage ($100 in storage insurance per month) and that I was forced to pay as a lump sum, otherwise my move won’t take place the next day. I requested to deal with the manager, Chris instead (who was fired two days later), after Denise decide to start screaming at me over the phone! A happy day that supposed to have been my closing date for my new home, ended been a very stressful day, trying to find the money, to make sure my move could happen the next day. This, of course, after I took vacation time and put my family in a hotel to prepare $$$$! The day of the move, I texted Chris -the manager- at 7:30am to make sure the crew will be arriving with the truck and my home content at 9 AM from the Prorelo storage facility. He reassured me this would happen at the planned time: 9am. I waited until the afternoon in my house, with no updates until a worker called me, stating they were on their way (12:15pm), but that they were stopping for food and gas before!!! You can imagine my reaction. I was very frustrated and upset. The workers explained me that the manager -Chris- didn’t load the truck with my home content the day before (as supposed to have happened), because they didn’t have enough staff available. Therefore, it was impossible for them to have been in my house by 9am, even if they start working before 8am. There were over 12,000 items to load and check. Chris never informed me about this mayor issue. The workers were incredibly kind and professional and got the job done in the best way they could In the very little afternoon time left in wintertime. After four hours, we realized that many items were missing and quite a few were damaged (broken items, missing sofa legs, etc). I contacted Chris immediately, who referred me to the moving company Benkins. I contacted them, and they made me feel multiple forms, sent a collection of photos and receipts of each item, made an online inspection, etc. After several weeks, Benkins denied any form of responsibility and compensation, alluding that they cannot be sure if these damaged or missing items where their responsibility, but rather the storage facility at Prorelo Albuquerque. The new owner at Prorelo, Brad Kilman, also washed his hands about any responsibly (in spite I was forced to pay him $1,400 in the missing insurance they forgot to charge me every month, the day prior my move). However, the worst part of all this experience, what is the email I received from Brad Killman in the rudest and most unprofessional way I could have imagined. He addressed me as an annoying client, even though he fired the manager in charge of my move -Chris- the same night my move took on place (along with three other employees, including Kilman’s cousin). Moving is always a very stressful experience. It’s extremely disappointing that Brad Killman made this process even worse. In summary, this company has lost its reputation and I would not recommend it. Try to find a different one in case you are planning to move or storage your home. Prorelo Benkins Albuquerque, I’m not was it was.

Had a driver of one of the ProRelo trucks knock over a rock wall in my front yard as they were leaving from a pickup at a neighbors house. Contacted the business and they sent someone out to look at the damage. I called several times and was told by the person that answered the call that Chris was working on it. The incident happened on March 18th and it is now getting to the middle of August and I have not heard from them. Initially Chris was going to come out and repair the wall but he had no masonry experience. We have several matching rock features in our front yard and I told him I wanted a professional mason to do the work so it looked like the rest of the masonry work in the yard. Chris said he would get some body to come out and I haven't heard from them since. That was in May. I have the feeling they've blown me off. Bekins is who they were representing and that's my next contact. Not a very professional response to something that is their responsibility.

We ordered some custom made furniture and ProRelo was contracted to provide their "White Glove" delivery. Brandon and Jesus arrived promptly as scheduled - in fact they were early, a REAL nice surprise. These two gentlemen were extremely professional, courteous, efficient, and represented themselves and their company well. They offloaded the items shipped, unboxed, completely checked for any damages that occurred in shipping, placed the items exactly where we asked, installed all the shelving components, disassembled the boxes and hauled them away, and completely cleaned up after themselves. We were EXTREMELY pleased with these tow fellows. ProRelo should make sure they keep these fellow in their employ. And there should be some "bonus money" and/or a pay raise for both Brandon and Jesus.

First, they called to “schedule” a drop off time, which I did not confirm because I knew I was not going to be home at that particular time. Then, they came anyway and called me when they were on site. I asked them to please leave the dining table in the open shop so it would be out of the rain, to which “they responded, oh we already loaded our equipment and it’s heavy so we can’t do that.” When I arrived home, I hoped I would be able to maybe tip it on end and slide it into the house (assuming it was left on the porch). That was a no go, as my very pricey brand new dining room table was dropped off IN THE MIDDLE OF MY DRIVEWAY right before a rainstorm!!!!

The two young men who made my delivery were quite friendly and professional. Rather than just leaving my two heavy items on my front porch or in the driveway, they were gracious and considerate of my age and physical disability and carefully placed my items exactly where I wanted them in my garage. It was more than worth it to give the men cold drinks to help them finish out the hot afternoon. I wish more people would do something like that for delivery people. Sure they may have AC in their truck cab, but they do their hard work and heavy lifting in the heat of summer and the cold of winter. Thank you gentlemen for a job very well done.

Ivan and Alphonso were excellent movers that helped make our move from Santa Fe to California a positive and successful experience. Moving house is always difficult, but our move was even more difficult, complicated as it was by several very large and heavy artist studio items including a 1000 lbs. Charles Brand etching press. All of our possessions were treated with care as they were loaded, and Ivan and Alphonso graciously helped us complete the final packing and boxing of our kitchen equipage. They were cheerful, energetic, efficient and very helpful, and that's exactly what you want and need on your moving day. Six stars!

The staff at ProRelo have always been very professional and friendly. From the ladies behind the phone to the crew that delivers my cabinets at lest once a week. In particular Betty Garley who has always gone above and beyond to get my orders delivered when I have a crazy installation schedule. One way or another she always finds a way to help me when I am in a bind. I know my delivery requests can be pretty challenging at times, but I know I can count on her. Thank you for making this part of my job a little less stressful!!

Loading day began with an extra call to let us know when he'd be arriving. This simple act spoke volumes and hinted early on to the depth of character and service my parents would be shown throughout their move. From then on, Ivan and the crew were efficient, skilled, kind, professional, fun to laugh with and always willing to go above and beyond for my parents. I could give MANY examples of this, but instead will just HIGHLY RECOMMEND Ivan and suggest you request him so you can experience for yourself.

We ordered a shower and pan from Home Depot. The driver was lost and and called me, when I tried to give him directions, he would not listen to me and then hung up on me. He then called back and went the wrong direction. When the driver got there both boxes were open and the pan was broken and the walls looked like they had been walked on. When we looked at them and wanted to refuse the whole the delivery, the driver got all defensive and pushed the paperwork in our face and refused to take everything.

Ivan was amazing! Unloaded in record time while keeping all my belongings organized. His great sense of humor and kindness made a very hard situation easier to get through for me. Thank you, Ivan! This entire experience from my first contact with Denise, to Brandon's loading crew to Ivan's attention to detail and kindness at my mother's house were positive and professional and made this hard move so much easier. Thank you, everyone! I'll be singing your praises for a long time to come!

The guys called me about 20 minutes before they were scheduled to arrive. I was out running errands and told them I’d be arriving home at about the same time. I was about 5-10 minutes behind them. While they waited, they unloaded my delivery and waited on the front porch with it. When I arrived they were very friendly and helpful in bringing my delivery up the stairs (it was a couch so it was about the size and weight of an 80” flat screen tv!). Excellent, EXCELLENT customer service!

ProRelo delivered some furniture from IKEA for me today (Monday). They called and texted for confirmation last Friday, and then today I got another text when they were close to our house. They arrived right on time within the delivery window. We have a long, narrow driveway that can be difficult for large vehicles, but they got their truck down and turned around no problem. They were friendly and unloaded quickly. I’d be happy to use them again in the future.

I placed an order through Sam’s Club lwhich came via AIT to ProRelo. The staff at ProRelo were amazing in that they kept me apprised of every move of my order and especially when it came time to schedule actual delivery. From the front desk to the gentlemen that delivered my order, everyone made sure communication was open and available both ways. They were very professional, courteous and appreciative of the business. I was very pleased with this company.

Your team has made over 25 deliveries to my clients in the past year. You guys go beyond a typical delivery company. Scheduling a day in advance, following up with a phone call 30 minutes prior and putting the items where we agreed upon upon purchase. Other companies in town do not offer this type of professionalism or service. I’ve recommended your company to several vendor who we order from. Everyone should be using your team. Excellent!

Although the company was a little difficult, our driver Ivan made our move a smooth process. He kept his word when we had some difficulties and he worked with us. I can’t say enough about the care he took with our things. Ivan’s crew was great, too. If you’re moving and you’re lucky enough to get Ivan as the driver, all will be good. Ivan is welcome to come to our house at anytime he’s in the area - great service and a really nice guy!

Friendly and courteous delivery, unfortunately two of the three toilets were broken and had to be taken back. Hopefully the next delivery will go better. UPDATE,: our two toilets were delivered in great condition. Again, the gentlemen delivering were professional and friendly. Delivery was on time and the thirty minute heads up call is great. I knew when my delivery would be and was kept informed the whole time. Thank you ProRelo!

I would like to thank Ivan and the rest of his ProRelo crew for making our move from NM to UT as smooth as possible. They are a very hard working team with excellent customer service. Their team showed up on time and delivered on time as well. Their front office support is also very helpful and responsive. I highly recommend ProRelo out of Albuquerque NM for your moving needs. Thanks again to Ivan and the rest of his crew.

Delivery guys were very friendly and helpful. They began delivery of our back patio furniture to our front door. I apologized for not seeing them arrive and asked if they could drop off in my garage at the rear of our home. With a simple and eager "no problem sir" they headed to the rear of the property. This saved us from having to break down and carry everything through our home. We appreciate you guys a ton! Thank you!

Contracted with ProRelo in Nov of 2022. Move date and destination was undetermined at the time and things were to remain in storage until further direction. Chris decided to put things on a truck that was headed to FL over a full week early. Chris refused any responsibility for additional charges and things were broken beyond repair. Horrible experience. Unprofessional. Horrible communication and terrible service.

The administrative staff were responsive to my requests, although I would have preferred an updated estimate to be signed and completed prior to packing. The driver, Ivan, was considerate and accommodated my requests. He really cared that my goods were packed and loaded to prevent damage. The packers did an excellent job also. I would rehire Bekins again because my household goods arrived without damage.

Juan and Brandon delivered 28 cases of wood to my house on June 8. It was a total of 1512 pounds of wood and they delivered it and placed it where I requested while being personable and professional. They are both great guys and ProRelo is lucky to have them. I also spoke to the dispatcher several times and she was polite and helpful. Unfortunately I did not get her name. I definitely recommend ProRelo.

Delivery was on-time but part of the white glove delivery and setup of a Purple mattress is removal of old mattress. Delivery personnel claimed that wasn't part of the job and were rude about it. They eventually took it but were very unprofessional about it. When you spend thousands on a mattress you shouldn't have to convince the Delivery team to do what they were contracted to do. Would not recommend

These 2 gentlemen handled our situation with professionalism and went beyond what their assigned papers said to do. We're grateful especially since they showed up the morning after a long airplane flight for two old disgruntled married people! We weren't in the best of moods especially when we found out the company that shipped the product to us had screwed up our delivery and unpacking and removal!

The delivery crew was extremely professional, they contacted me ahead of time like requested. I had two previous delivery reschedules, one for not having the correct product, and another for no delivery drivers. Because of this I needed a later delivery time frame and a longer lead time. They provided both and made the delivery very easy. I would recommend them for another delivery. Thank you!

They're the best! I unfortunately had to cancel a delivery of an item I ordered. When I called the morning of the delivery, the woman who answered the phone on 9/14 at 8:20 am put me at ease. I'm sorry I didn't get her name but I appreciate you. She told me not to worry they'd take me off their list and thanked me for alerting them. Thank you for wonderful customer assistance!

We had two amazing young men deliver our headboard & footboard bed frame. The were so polite and so careful with our new furniture. They were ready to set everything up when not any fault of the delivery company parts are missing and you will have to come back to finish. My only wish is that you send the same two wonderful movers back on the second visit.

The gentleman that delivered our items was very nice and thoughtful with our products. They let me know days ahead when the delivery was going to be done and went on to tell me precisely that times when they got to be that day of delivery. We were able to plan to be here when the delivery was made. Very much appreciated. Thank you for your hard work.

I got a couple of notifications about the delivery. Guy’s showed up and the item I purchased was the wrong size. I knew I was returning it before they arrived. They unloaded the heavy box and assisted me in getting it in the back of my truck. They were very nice. They offered to take it back and I declined the offer. Super helpful!!

Saoul and his moving buddy were rock stars. We assisted minimally bc we had a precarious step situation in front but with team effort and the little guiding to ensure a smooth moving experience we got our tub placed exactly where we wanted it and with no headaches involved. Thank you guys for your care and professionalism.

Really appreciated the call ahead with an almost exact time of arrival. I wish all delivery companies did this. They were gentle with my delivery taking great care not to damage anything, either the product I ordered or the doorways on their way in. Nice, professional, respectful (even asked about how my day was going).

I cannot express strongly enough how kind and helpful Betty was. She truly went above and beyond to work with me and figure out the best options for having my furniture delivered or how I could come pick it up. It’s refreshing to deal with someone who really wants to help you. Thanks a million!!!

Antonio, James and Miguel delivered my item which was 4 huge and heavy boxes by my door and with care. Great service and much appreciated! I may have freaked them out a little when they heard me talking over my Ring App., sorry about that. They were professional and quick, careful with delivery.

Delivery guys were kind, courteous, and polite. They double checked to make certain I was happy with where they placed my delivery and the entire process only took about 10 minutes. Apart from that, they were on time and gave me a call ahead to let me know they were on their way. Great company!

ProRelo delivered a Wayfair order for me. The order came in multiple boxes. ProRelo set up a delivery date immediately upon receiving the packages from Wayfair. The men who delivered the boxes brought them into our backyard for us. They were friendly, professional and efficient! Great service!

delivery was just fine but my only recommendation is on the delivery notifications no where did it say it was my Home Depot order. i was very hesitant to click on the link to “confirm” w all the scams there are these days. and delivery date was 7/7, then updated to 7/14, and then back to 7/7?

The delivery went smoothly. The arrived right on time. The white glove service was exactly as advertised. They two delivery gentlemen took their time making sure that they did the job correctly. We were very pleased with their service and professionalism. I’d definitely use them again.

We were kept informed of our delivery date and times so we had no worries. The delivery drivers were very helpful and allowed us to inspect the box before leaving. So professional and made sure we had a pleasant experience. Would definitely recommend them for any future needs.

The delivery truck was too big to make it down my rural driveway, but the guys put the cabinet on a two wheel dolly and took it all the way to my porch. It's a very long gravel and dirt driveway through the woods and It was very heavy. I very much appreciate the effort!

I want you to know, that these guys (Gabriel and Saul) both deserve a huge complement. They are professional, they are nice, and they did an excellent job of securing my pinball machine for delivery. Please make sure they get recognized. …

Delivered a damaged package. A hole was observed on the side of the box and on the affected area a damage on the merchandise was observed. Even though a request for NO unattended drop was agree they left the damaged box and left. Very unprofessional.

Jason and Brandon were the Nicest and professional movers. We asked them to remove the vanity from the carton and it came in pristine condition. They were polite and friendly and hard working.. They are an asset to your company. They deserve a raise.

Our delivery was scheduled for sometime between 8am-12noon. We live in a tiny town in the mountains. Deliveries rarely go as scheduled. Subsequently, my Hubby was prepared to wait all day. Was he shocked when the delivery arrived Early! Thank You!!!

Brandon S. and Phillip were great! They moved our heavy table in and removed all of the packing material quickly and efficiently. They were even patient while we decided where and how to place it. Would highly recommend Prorelo for moving services.

Called when they were 20 mins out from delivery.. very professional on the phone ,left a message and called the second time when I didn't answer the first call . My delivery was in one piece... Handled well when dropping off my product.. thank you

Two gentlemen delivered a large filing cabinet to my home today. They arrived much earlier than expected which I was thrilled for! They were very professional, very polite and both had smiles on their faces. The delivery itself went perfectly.

What a nice, professional and easy to work with group of people! When we relocated I ordered several new large furniture items. They arrived early. Even before we got to our new house. Betty made sure that everything was held until we made

I am so impressed with ProRelo Moving and Storage! They are the best ever! Office staff friendly, helpful, efficient--really went the extra yard helping me have best experience with chair delivery and set-up. When I had an issue with chair

This was the perfect delivery. I was updated frequently as to the estimated delivery time. First 10:30 - 2:30 (sure beats all day!). Then, a call and a text saying 11:30 - 11:45. Wonderful, I can plan my afternoon! Then another call from

The office staff was professional, and very helpful through the entire delivery process! Betty was super patient, polite, and helpful! The delivery guys were prompt, respectful, and courteous. Couldn't be happier with the whole process!

The delivery guys had to deal with a defective product—-not at all ProRelo’s fault. They treated me like family, went the extra mile to help me resolve the issue with the other company. They were amazing and I can’t thank them enough!

Brought wrong items after waiting 4 weeks for delivery! Original items lost. 3-6 weeks to try to located items or replace. Company kept saying they were down the road and finally showed up 1.45 hours later. Terrible all round

really outstanding service with the delivery. i did pay for them to bring it into the room and unpack. and they did that in a quick fashion. this is my 2nd experience with this crew. once again professional and respectful.

They confirm with you a day before the delivery which is really great and they arrived within the earlier scheduled time range. The delivery guys are really friendly and nice, and above all they did the job professionally!

The truck was loaded in reverse order of their deliveries so they had to move everything. Then the two pallets had to be hand-carried because they were not on regular pallets. Your employees were very helpful and polite.

Wonderful men who went above and beyond to be helpful and courteous! I’m applying my other review to my most recent experience. Bravo Miguel and James!!! Beautiful job! They assembled my sectional fast and thoroughly.

The delivery guys were within the time frame of the item to be delivered. The two delivery guys were professional and polite and placed the item exactly where we requested. Excellent job fellows! Much appreciation.

Mathew and Rudy were excellent. Fast, efficient, friendly and trustworthy with my possessions. They moved every thing carefully, efficiently and fast. I will want them both back to move furniture back in my home.

The delivery staff, Brandon S and Phillip were courteous and very professional. They notified us of their projected delivery time and again when they were close to our home. Such a smooth and seamless delivery!

I had a stress-free delivery. The driver maneuvered his way through my complicated driveway uphillThe other guy unloaded my generator put it exactly where I wanted it. Both were very kind and professional.

ProRelo delivered my bathroom vanity. They were extremely careful taking it off the truck and helped me inspect it for damage. I’m very pleased with this delivery service. They employees were very nice.

These guys are great. I have received two different deliveries with this crew. They took an extra few minutes to make sure everything was good and were very pleasant. They represent your company well.

Excellent communication. Delivery was done on schedule. Both delivery men were pleasant, polite and accommodating. We were very pleased from the start of the first notification to the actual delivery!

The delivery men did a fantastic job yesterday when they delivered my new mattress and box spring. They were very careful not to damage anything in my home. They were very professional and polite.

Fantastic service! The 2 gentleman that came to pick up a Wayfair shipment were friendly, helpful and professional! I was completely satisfied with the service provided! Thank you Pro Relo Movers!

Brandon S & Phillip delivered my WayFair furniture. They were friendly and professional. I received excellent service and would definitely recommend Pro-Relo for any moving or delivery needs.

The monthly rate was fair for 12 months storage. The movers into our new home in Santa Fe were excellent. Friendly, professional and careful with our home goods. Reassembled all needing it.

The delivery of my coach, loveseat and recliner was on time and seamlessly delivered. I received a courtesy call 30 minutes before arrival, which was helpful. Very pleased with the company!

Delivered a 240lb glass aquarium. Smooth delivery and were accommodating of my delivery scheduling requests. Zero damage on a delicate freight upon inspection. Delivery crew were pleasant.

These guys are fantastic they've delivered 2 large pieces of furniture to my apartment. They're accurately schedule delivery times. And professionally deliver and remove packing materials.

I asked if they could drop it off in my garage, it wasn’t a problem for them they put it exactly where I needed it. It was sage and out of the rain. Thank you to Alexis and Gabe Salcido

Office Staff, Robin and Betty are phenomenal professionals. The 2 gentlemen who delivered the furniture were careful and efficient. They did a great job setting up. Thank you.

The team was so great at communicating and answering all of our questions. They arrived exactly when they said they would and were so friendly and helpful. Thank you so much!

Ivan was very professionally and efficient. He spent a lot of time with my mother in law’s belongings over Father’s Day weekend. We really appreciated all of his hard work!!!

The delivery team was friendly and professional. They had no problem finding our location, maneuvered the large truck well, and placed our large package where we wanted it.

This has been one of the best deliver service I think I have ever received, my wife was really impressed the professional way everything was done. I highly recommend them.

Very professional & very careful with my pinball machine. Extremely impressed with company & employees. They were right on time & gentlemen. Just doesn't get any better

My driver Ivan , a native of Cuba , was a true example of a hard working man who has made the most of life here in the United States. I highly recommend him . John Cook

Betty was very helpful and compassionate in the face of my complaint. The delivery guys were careful with the new shower and were patient while I inspected for damage.

I've had several high-value arcade machines and pinball machines both shipped and delivered with ProRelo, and have had flawless service every time. Highly recommended!

Two gentleman delivered my storage shed! They were very courteous and helpful. Wonderful customer service! I would definitely use this Company again! GreT employees!!

Super professional and quick! The person answering the phone was very nice and helpful. Drivers were great and they got our return loaded super fast. Thank you!!!

On time, the furniture was in perfect condition and super helpful to have it moved into the exact spot we wanted, and all packing and trash removed. Thank you!!!

I was very impressed with the delivery of my carpet. I highly recommend Pro Relo Moving and Storage company . Thank you for your fantastic service. Ildiko Thoth

This was the best delivery I’ve ever gotten! They set up my couch for me and took the boxes to the trash. Super professional and quick! I loved it. Thank you!

every step of the process you were all so gracious and professional I really appreciate you, you're definitely our go-to for moving things thank you so much!

This delivery team was exemplary and a definite asset to your company. If I ever use you again, I hope I get the same team. Thank you for your excellence!

The guys were careful backing their truck down the driveway and were very friendly and put the delivery where I wanted it. Very happy with their service!

Friendly on the phone when scheduling my appointment. Also, they gave me a courtesy call to let me know they were 10 minutes away which is very helpful.

The 2 delivery guys were awesome, they were courteous, friendly and professional. They went the extra mile to make us happy. I really appreciate them.

The crew that delivered our table today was very courteous, knew their stuff, took away the pallet it came in on and all around did an excellent job!

The delivery and the team were bot fabulous. Very courteous and friendly. Quick work and good attitude. Would recommend using this service again.

Super efficient and wonderful to work with! They were on-time and got the job done fast!!! Great communication throughout the process. 5 stars!

The drivers were professional and courteous. They did an excellent job delivering my product. I recommend them for anyone who needs a delivery.

Gentlemen showed up on time and we’re very kind. They put the heavy boxes exactly where I needed them. Would definitely use this company again!

Delivery men , Greg and Dustin presented themselves very professionally, and respectful. Took care with my furniture. Very pleased. Thank you

Very helpful and professional! Let us know when they were showing up. Unloaded item with the utmost care. Very impressed with their services!

Victor and Miguel were awesome today! We had a large glass front refrigerator delivered. They went above and beyond today, is all I can say!

Great delevery however crate was 2/3 non existing, mower was stuffed up, very difficult getting the mower off the existing bottom crate.

Quick and friendly service. When I called and needed to change my appointment at the last minute the person was very helpful and kind.

The Delivery guys did a great job delivering my Heavy Massage Chair, and handled the item with care getting it inside the house