I had a really bad experience with this company that lead to them admitting they didn't deliver the service they normally would provide and refunded me. I made many attempts over the months, asking for more help, to be taken more seriously, to talk to other agents and they only began to take me seriously when I left a 1 star review with no comment on it. The next day for first time in months they actually called me and asked me why I left the review. I told them about how bad my experience was (2 months till take off no hotel or activities booked but of course they took me seriously when it came to booking flights and taking my deposit) and wasn't taken seriously. Only once I called again and was ready to escalate it did they take me seriously and refund me. After refunding me they asked me to take my 1 star with no comment review down. Because of my experience I don't trust the reviews for this company. I have received much better service at Flight Centre. There are so many other things I would write that made the service bad if I could fit it into this comment.

Do not bother. How they got such a high overall rating is quite beyond me. Perhaps I don't live up to their expectations of clientele standards ? I walked in and was told I could not be seen without an appointment. Ok. Fair enough. I left details for them to get back to me. Still nothing. A week and a half later I phoned. Different consultant. I let it be known ( not rudely ) that I was unhappy with the indifferent service. I was promised that there would be emails " within a day or two " to get the ball rolling. Over a week later, nothing. Nada. I was enthusiastic about the planning of my first and probably only European and partly world trip. They are ruining that for me. Don't deal with them, plush looking West End office aside. Would give them ZERO stars if I could.

I cannot recommend. A waste of 40K. Hoping for a trip of a lifetime for the two of us and loved where we selected but most of the hotels were cheap. I am hoping pics of just one come through… large stains on carpets, doorjambs missing chunks of wood. The mini bus had dirty windows and the driver did not stop for people to take pictures, or clean the windows so we could take pics as we raced along. By the second day on the road we revolted and he still was not a guide, but we had clean windows.

Pulse Travel provide an impeccable service and are instrumental in keeping our business and people moving. We rely on the team at Pulse to ensure that we get personnel to places where they are needed, often with little to no notice. No request is too difficult and the Pulse Travel team are always on the ball. Being a local business they provide a personal touch to the service which is much appreciated. Highly recommended if your business depends on timely and well organised travel!

Alydia is always there for my family and i making traveling a more exciting experience and not having to worry about the stress of finding the best deals!! Two elderly ladies of our Church family were taken very good care of from depature to arrival and return. Alydia was able to take care of every fine little detail making it a smooth experience for our elderly and our loved ones. will keep traveling with the best from Pulse Travel. Thankyou Alydia!! sincerely Julieta

My experience with Pulse Travel was excellent! Their travel agent Kaitlin Pfeffer was indispensable and the responses by her to my many phone calls and emails was courteous, pleasant and professional. She made me feel as a real valued customer. Also the prices quoted were better than other quotes we had received elsewhere. We are already planning our next trip and, of course, getting quotes from Pulse Travel. Thank you again Kaitlin Pfeffer you legend!!

Let Krista or Matteo help you with your travelling plans, it was our first time going to a travel agency and the reviews do not lie. They're professionals and it's great to see that they're just as excited for you and your trip! We'll definitely use this service in the future again for our holidays. They recommend really good places as, maybe it was just our luck, but they have had personal experiences in the same destination.

Pulse Travel are IUIH's preferred corporate traveller provider. We have a long lasting trusted relationship which we value immensely. The team at Pulse are professional and responsive to our needs even in a challenging, uncertain and complex Covid marketplace. We see this relationship being a long term one and appreciate their efforts to always endeavour to keep prices down. We definitely recommend Pulse as a leading provider in Qld.

Pulse Travel has recently organised my trip to South America and also my parents travel in and out of China. I have found them extremely thorough and their wealth of experience really sets them apart. Nothing was too much trouble and I received a lot of valuable tips and advice which I would not have received if I had booked online. They show a high level of care for their clients which I have always really appreciated.

My friend & I just booked our first trip to Bali with Krista, who is absolutely amazing!! We had lots of questions to ask of Krista & she was so patient in answering them all for us & made us feel really comfortable with our choices. Krista is just so friendly & efficient. Nothing was too much trouble for her. I’ll definitely be booking with Krista again & would have no hesitation in recommending her.

Stacey from Pulse Travel was extremely professional and worked tirelessly to find airfares which suited our timeline and budget…not an easy task in this current environment. We felt informed throughout the process and trusted her industry judgment and experience. We couldn’t be happier with Stacey’s service and how she helped us achieve our dream of a European family holiday. Thanks Stacey!

I would like to let the management at Pulse know how much we value the service we receive from Ian. His knowledge, responsiveness and exceptional attention to detail is outstanding. I can’t thank Ian enough for always being so helpful no matter what my question or request is! I would highly recommend you Ian and Pulse Travel for your professional service with our corporate travel bookings.

Thank you Pulse Travel for your incredible service. Being stuck at an airport overseas with cancelled flights was a very stressful experience but your afterhours team got me onto another flight home within an hour. While everyone else was queuing for hours at the airport, I had already been booked on a rescheduled flight. Grateful for your 24/7 service. Can't thank you enough!

I booked through pulse travel for a trip for me and 5 mates to travel around europe for summer. Kaitlin was the agent I was dealing with, she was so helpful, punctual, super nice, and ready to make the trip as cost efficient as possible for 6 uni students. She smashed all competitors quotes and has provided me and my mates a first class service. Highly highly recommend!!

We have been Pulse clients for many years and have always found them thoroughly professional, enterprising and unfailingly helpful. In the years we have worked with Pulse, we have only really worked with two Agents [Rebecca and Susan] and I couldn't speak highly enough of both of them. The company is the people it employs and these staff in particular are outstanding.

As a business manager for a tour operator, I find working with Pulse Travel so professional and easy. Their consultants are always keen to update their product knowledge and have travelled the world. They pride themselves on being up to date on both destinations and product inclusions and very thorough in looking after their customers.

Pulse Travel helped us book our honeymoon to Europe and they could not have been more helpful. They found us a great deal and made it a memorable trip. Special mention to Kaitlyn who was so helpful and really made sure our needs were met. We have since booked several trips through Pulse Travel and will continue to do so.

I have recommended Pulse Travel and Kaitlin to family and business associates several times. Kaitlin has looked after my personal and business travel for many years and have found her not only efficient and professional, but also very accommodating when it comes to changing and modifying my travel plans.

We have travelled with Pulse on a few occasions and each time it was exceptionally well organised. In particular, Kaitlin Pfeffer ensured that my family and I had the best possible travel arrangements with national and international flights and accommodation. Five stars Kaitlin!

Absolute pleasure dealing with Emmalita. She is so personable and friendly. The kind of person you would want to become besties with just from chatting to her on the phone. I have no hesitation in recommending Pulse travel to look after your corporate and leisure requirements.

Have been dealing with Pulse Travel for over 15 years and they have never let me down. They looked after me when I had to cancel my travel arrangements due to Covid and managed to get me rebooked without losing my deposit, they went above and beyond, thank you!

A big thanks to Cathy for arranging a wonderful trip through Ireland for us. The accommodations that Cathy arranged were very convenient to the attractions each area offered. I would not hestitate to use Pulse Travel again in the future. Thanks again Cathy.

Have been using Pulse for 4 years and would not hesitate to recommend them, in particular Kaitlin. She is very easy to deal with and always provides a lot of valuable travel tips, which makes the entire planning process very easy and enjoyable!

Thanks so much to the wonderful Sue S at Pulse Travel Sth Brisbane A huge help with adjusting some already booked flights and booking new ones. A massive Godsend for an infrequent traveller and someone not good at online stuff …

Pulse travel provides a professional and tailored service. Kaitlin has been excellent with all her help in booking numerous holidays for me and my husband. She has a wealth of knowledge and always happy to help. I would highly recommend!

I have used Pulse for many years and have always appreciated their attention to detail and responsiveness. I used to spend hours researching my own travel but now am at ease leaving it in the capable hands of the team at Pulse Travel.

Pulse have being looking after our company's corporate and individual needs for years. Our travel manager Ian is amazing and we couldn't ask for better service. Nothing is ever an issue and I cannot recommend this company enough.

I’ve booked a number of holidays with Kaitlin from Pulse and the service has always been exceptional. Everything has been perfectly organised, she’s thorough and patient. The reminder and update emails are also a great help too!

I just would like to say big thank you to Kaitlin Pfeffer for excellent service, professionalism and care! She is a real gem for Puls Travel agency! Thank you, Kaitlin, I’ll be back for sure! Kind regards, Eleonora Danilova

Kaitlin has been incredibly helpful in organising recent travel at very short notice, and managed to save us money and stress. She is fantastic, and have recommended other family and friends contact her. Excellent service.

I have booked through Krista for numerous business and family trips. All were great, they were very helpful in organising travel and other add ons for our trips. We look forward to our next trip through you guys.

I recently booked a holiday with Kaitlin at Pulse Travel, she was so friendly, helpful and diligent in what I asked for. I will definitely be going to see her again, she’s the best travel agent I’ve used.

Great to deal with, great attention to detail and initiative to obtain the best deal for the customer. Highly recommend the fantastic service by Pulse Travel for both corporate and individual clients.

The wonderful Krista helped me book my trip to Greece! Thoroughly professional and experienced, she got be a great deal on my flights. I can highly recommend Pulse Travel - thank you!!

With a busy work life, including bringing overseas colleagues to Australia, being able to rely on Pulse Travel to organise flights and all other relevant detail is a load off my mind.

Very efficient and prompt to answer emails and call. Good prices and all staff very polite and professional. Kaitlin in particular is an absolute star and an asset to the business.

Kaitlin at Pulse planned my honeymoon and it was HEAVEN. I got the best prices imaginable and had all the insider knowledge of where to go - can’t recommend highly enough!

Lisa's attention to detail is unmatched. Pulse travel are a pleasure to deal with and I highly recommend them for all your travel arrangements either for work or pleasure.

Kaitlin from pulse travel helped me out on a recent booking and was more than amazing! I recommend going to pulse, I'll be using kaitlin's amazing skills again!

Pulse Travel and their agent Kailtin helped organise the holiday of our dreams and made the whole process so easy. Would definitely go back for our next one!

Great deals on travel and staff go above and beyond - I wouldn't book anywhere else! Love the little touches including warm welcome and delicious coffee!

I have loved dealing with Nikki on many occasions, high attention to detail and always goes above and beyond for her clients. 6 stars if I could.

Alydia was so very helpful and made booking my flights back to NZ a breeze, she was so nice and very helpful please pass on my Thank You.

It was good I have a Very friendly talk with the staff members in the office and thay were very helpful. Thank you so much for your help.

Krista is great to deal with and helped us organise our Italian Trip. We had an excellent time and everything went smoothly as planned.

Dealing with Kaitlin is always a deligh. The service is fast and thorough and she always has great travel tips up her sleeve.

The best service I have ever recieved!!! Thank you so much, the only people I trust for all my holiday needs, thanks Kaitlin!

We have booked all our holidays through Pulse Travel - they are great to deal with and nothing is too much trouble.

Brilliant service and wouldn't trust anyone else with my travel! I Recommend them to all my friends and family!

Brilliant team and a brilliant product. They define what a professional and personal travel partner should be.

I would not trust my travel with anyone else in Brisbane!! Thanks Pulse and a special thanks to Ms Pfeffer.

Kaitlin takes the stress out of planning for a holiday. Would recommend to my friends time and time again.

Pulse travel is fantastic. Kaitlin is the best travel agent I've ever had the pleasure of dealing with.

For all my corporate travel needs Pulse have us covered. Professional and easy to deal with. Fantastic

Kaitlin is most helpful and has always ensured our flights and touring life is hiccup free! ⭐️

Nikki you have been amazing, your customer service and attention to detail is fantastic!

Pulse have always given good service to me and all travel booked has been trouble free.

Pulse have always made my travel for work a breeze. Very professional. Thanks Pulse :)

The best team to work with creating me a fantastic holiday. Thank you very much

Pulse Travel are fabulous! Would not use anyone else. Kaitlin is so helpful

Have dealt with one great lady...very friendly, informative and helpful.

So easy to deal with and best customer service from Kaitlin Pfeffer

Best corporate agency in Brisbane!! You're a star Kaitlin!!

Kaitlin was very helpful and provided excellent service.

Thanks to Alydia for sorting our trip Your on to it

Staff always do their very best to help clients,

Love Pulse Travel , very helpful and efficient.

Amazing customers services. Very helpful crew.

Very prompt, professional and great service!

Great service and friendly staff members