Pure Hair & Spa

71 reviews

296 Clarence Rd, Four Oaks, Birmingham, Sutton Coldfield B74 4LT, United Kingdom

www.purehairspa.co.uk

+441213532738

About

Pure Hair & Spa is a Hairdresser located at 296 Clarence Rd, Four Oaks, Birmingham, Sutton Coldfield B74 4LT, United Kingdom. It has received 71 reviews with an average rating of 4.6 stars.

Photos

Hours

Monday9AM-8PM
Tuesday9AM-8PM
Wednesday9AM-6PM
ThursdayClosed
Friday9AM-8PM
Saturday9AM-8PM
Sunday9AM-8PM

F.A.Q

Frequently Asked Questions

  • The address of Pure Hair & Spa: 296 Clarence Rd, Four Oaks, Birmingham, Sutton Coldfield B74 4LT, United Kingdom

  • Pure Hair & Spa has 4.6 stars from 71 reviews

  • Hairdresser

  • "I visited the salon on Saturday, November 18th at 5pm for a Shampoo And Finish Long with Mushin, requesting styled beach waves"

    "Had my hair appointment today"

    "I visited the Salon las week with my mum and sister-in-law for a belated birthday gift - we had a back massage and wash & blow dry"

    "I myself am disgusted with the behaviour of this salon"

    "I was so pleased with my visit today"

Reviews

  • Thi Stevens

I visited the salon on Saturday, November 18th at 5pm for a Shampoo And Finish Long with Mushin, requesting styled beach waves. Upon arrival, I was warmly greeted and offered a drink before being escorted to my seat. A complimentary neck massage was offered, but I declined. I proceeded to have my hair washed by a trainee, which was done quite quickly. Afterwards, Mushin asked the trainee to assist him in blast-drying my hair as he said I was in a rush, although I had not explicitly stated so. At that point, I expressed my concern to Mushin, stating, "You won't rush the styling, will you?" to which he assured me that he wouldn't. However, I was taken aback when my hair was not blow-dried with a brush but a blast dry, as is customary for me at other salons, including yours. I inquired about this, to which Mushin replied, "If I blow-dry your hair, your curls will drop." I remained confused and reiterated, "Normally, I have my hair washed, blowout, and then styled with GHD straighteners, and it lasts." Mushin reiterated his stance, saying, "If I blow-dry it, I'm stretching your hair and the curls won't last." While I understand that every hairdresser may have their own approach to styling hair, I wanted to express that I was disappointed that my preferences were not taken into consideration. After sitting in the chair for about 15 minutes, I started feeling quite uncomfortable with both Mushin and the chair itself. It was then that I realized my entire back was wet. I brought this to Mushin's attention, and he appeared shocked to see that my back was wet. He immediately began blow-drying my t-shirt and apologized, saying, "This has never happened before." At this point, I felt disheartened and just wanted to leave. I asked him to stop blow-drying my top since it had already seeped through to my bra. Mushin then asked if I wanted him to brush out my curls, which surprised me because typically brushing out curls is necessary to achieve the beachy curl look. I was personally unimpressed with his lack of knowledge in this area. As I walked over to the reception to pay and leave, I expressed my dissatisfaction to the lady at the till (happened to be the owner) and explained the entire experience to her. However, I found her response to be very patronizing, with no apology offered, just repetitive statements of "oh right, oh right." This left me feeling extremely unhappy, upset, and angry about how I was treated. I sent an email to the salon and received a response stating that they will provide a credit on my account and that if I decide to return, there will be no hard feelings. However, I must express my dissatisfaction as I felt uncomfortable throughout my entire visit and left feeling upset. I have attached pictures that demonstrate the lack of life in my hair and the excessive wetness of my top. Therefore, I cannot consider returning to the salon and subjecting myself to that negative experience again.

  • Maija Kogane

Had my hair appointment today.. not too sure if the hairdresser was new or she just couldn’t be bothered.. but I spent £68 for nothing! She gave me a 2min “back massage” which was absolute pointless .. a 5yr old probably would put a bit more effort and would do it for longer She convinced me to have a £17 deep treatment for my hair.. it took 5mins! That’s the fastest deep treatment I have ever had! Surely she should have kept it for longer! I showed her a haircut I wanted and I def didn’t get that.. I had to tidy up my hair when I came back home as some parts were longer and sticking out! Honestly I am quite baffled how someone would charge £68 for 2mins back “massage”.. “5mins £17 deep treatment” and 10mins lasting cut, nothing similar to what has been asked.. absolutely shocking!

  • Laura Cotton

I visited the Salon las week with my mum and sister-in-law for a belated birthday gift - we had a back massage and wash & blow dry. We all thoroughly enjoyed it and wouldn't hesitate to recommend Pure Hair & Spa and will definitely return. The massage was very relaxing and the therapists were very professional and friendly, the foot massage before hand was a lovely extra. :) Both my mum and sister-in-law said it was one of the best massages they have had. We all then had a wash and blow dry which was lovely - all the staff were very friendly and efficient - we enjoyed a couple of glasses of wine too :)

  • Sarah Davies

I myself am disgusted with the behaviour of this salon. This is meant to be a high quality salon. 1. My sister has an interview, they invited her for an interview. 2. Asked her to work a full day (with pay) haven’t paid her yet and this was the end of June. 3. Asked her to do two hair cuts and 1 colour. My son and I got here on two different days to be her models. 4. No feedback but told she would get a call the following week (last week of June) 5. Heard nothing so called twice and no call back. I personally think this is disgusting and very rude.

  • Lizzie Dodd

I was so pleased with my visit today. Hair cuts have always been a very stressful time for me since I’m so particular about what I like. But I went in for a restyle and James was SO helpful. I asked what he suggested I have done which would suit me and I wanted to go shorter. He made his suggestion and we went with it. The results I love! He made me feel really comfortable and took me through the process was a lovely experience

  • sharina kelly

In a word WOW ! I went to this salon today and its the best salon I've ever been to. I had to take my 11 month old daughter with me as I couldn't get her looked after and all the staff made us feel so welcome and interacted with her too. The complimentary massage before I had my hair cut was amazing, the actual haircut itself was the best cut I've ever had. I felt so confident when I left. Il definitely be returning. Thanx mushin.

  • Xxxx

From the moment i walked in to the moment i left was amazing. The whole experience was fantastic!! Max was my stylist, the most thorough consultation ive ever had. I loved the introduction of a massage with the oils at the beginning, max listened and advice me on my hair. The little touches down to the coffee and mini mince pies. Can not wait for my next appointment xxx

  • Dori Pierre

Everything about this salon is outstanding! I absolutely love the interior design; it is clean and relaxing and very welcoming. My stylist Gaynor, was wonderful, she listened to everything I had to say and she did an amazing job! The best haircut and hair colour I have ever had. I highly recommend this salon. *Also many thanks to Max for his input.

  • Catherine Maybury

I’ve been a customer for 12+ years. I absolutely love this salon and spa. Every visit is a treat and I am always happy with results whether it is my colour and cut or the spa treatments. My first visit with Lydia today. Extremely pleased with my eyelash and brow tint. Very professional - highly recommend

  • Pat Murphy Wright

Apprentice James gave me the PURE experience on Wednesday - welcomed with a complimentary neck massage with a beautiful Aveda oil of my choice then an indepth consultation about my hair, he then washed & blow dried it - finishing of with loose waves. Fabulous James, thank you

  • Andy Cotterill

Faultless experience ever time. I have been attending Pure Salon (formerly Shear Success) for 15 years. I am always looked after impeccably with a very consistent experience. Angela uses systems and processes that her team follow to ensure this. Highly recommended.

  • Gemma Writer

Always excellent service here. Love the range of Aveda products they have on offer. Hair stylists give great sharp cuts and are all very knowledgeable with the products! I'm forever leaving with the best voluminous blow dry and a bundle of freebies!

  • T Sh

I visited them for the first time for a hair cut and left with one side longer than the other. I returned for it to be corrected, saw someone different, then left with the other side longer this time. I won't return to get it corrected again.

  • Ellie Joy

Helen is amazing at spray tanning!!!! by far the best i have ever had. she always does it to the exact color i want and takes her time making sure your happy! would defiantly recommend Helen my five stars go straight to her!!! :)

  • Rachel Jarvis

My first visit, a lovely pamper experience alongside a haircut. Abi did a wonderful job, I’m really happy with my new style and we had a lovely chat too. The little homemade cake with my coffee was an added bonus!☺️

  • Stuart Harper

Wow... Angela and Helen were friendly and fantastic. I felt very at home, relaxed and truly pampered. My cut was exactly what I asked for, great customer service overall a great experience.

  • Nigel Gambles

This is a fantastic salon with a lovely relaxing and comfortable atmosphere. The staff re friendly knowledgeable and give first class service Thank you Abi for looking after me.

  • Adrian Walters

My daughter had her 10th Birthday party here with 6 others. The 3 staff members were really enthusiastic and fun. They made the party and the salon was superb

  • Darsho Kumar

Had my first ever facial with Lydia. She was so lovely and welcoming. I really enjoyed the treatment and look forward to booking another treatment with her.

  • Jessica Davison

Thank you so much for such a lovely experience. My daughter loves her new hair and the stylist was so friendly and kind. Will definitely boon in again.

  • amanda britton

The spa treatment me and my friend had today. Was pure bliss! Kept dozing off, the therapists were both fantastic. Lovely environment. Thankyou.

  • Geraldine Causer

I receive a warm welcome every time I walk in to Pure. The Staff are friendly and always smile! Lovely products and surroundings. Thank you. x

  • Jas J

Helen was so lovely. And I was treated so well, with complimentary hand and arm massage, hot stone neck massage etc. Thank you!

  • Harinder Aulakh

Always love going to this spa for my treatments, professional staff and relaxing atmosphere, highly recommend

  • Michelle Andrews

Really lovely pamper party for my daughter. Staff were amazing and the kids really enjoyed it. Thank you

  • Jackie Downer

Everyone was lovely when I left I felt really pampered and I will most definitely be going back. …

  • Kerry Mcintyre

Daughter had her ears pierced at the shop she absolutely loves them superb service …

  • Peter Merrington

Friendly staff in a safe environment. Angela always gives my hair a good cut and style.

  • Jamima S

Absolutely fantastic service and great results! Highly recommend this salon.

  • Faith Watson

Love this salon, great staff, great products, always leave feeling amazing.

  • Jackie stirgess

Excellent service, gorgeous surroundings. I always feel thoroughly spoilt.

  • Lara H

Had one of the worst massages... I left feeling drained not rejuvenated.

  • Jane Devlin

Lovely stress fix massage courtesy of Lydia. Feeling chilled..... …

  • Vanessa Bird

Helen is a great stylist. Feel at ease whilst having haircut …

  • liz betts

Express pedicure great job from a friendly experienced therapist

  • Hannah G

Very nice decor, wonderful tea and head massage. Thank you Sash

  • Carole Goulding

Excellent service and always very pleased with cut and styling.

  • YTkAY GamingX

Brilliant place the staff are amazing and wonderful xx

  • Leanne Mccarthy

I always come out feeling great. Thanks you Abi …

  • Avril Anderson

Attention to detail. Great service. Lovely haircut

  • Yvonne Viggers

Amazing place wonderful staff always a pleasure

  • Gail Jackson

Lovely products and blowdry..super cut Max

  • J S

Great staff and service, always a treat

  • Zaynab Shaikh

Helen did an amazing job on my hair!!

  • Ravi Sohi

Lovely staff and top class service

  • Gail Jackson

Max is a wonderful hairdresser.

  • Paul Bulzacchelli

Friendly team and good haircuts

  • Chezelle Hunt

Always the best.

  • Cheri Contes

Always great

  • Ami Athwal
  • Gemma Linforth
  • Joanna T
  • Mat Bird
  • Ashley Etheridge
  • Lesley Filby
  • ergena jaku
  • Rachael Green
  • Cameron Cook
  • Prasanna Jayaraman
  • Angie Prince
  • Pete Watson
  • Kelly Madden
  • Meera Patel
  • Fatima Ebadullah
  • Minesh Shah
  • Jeevan
  • C A
  • Bhavina Patel
  • Janis Dewsbery
  • Stephanie Sheasby
  • Victoria Kelman

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