Complaint On April 1, 2023 my vehicle was taken to Quality Star on Azure regarding repairs. The appointment was booked through repair pal / CarMax because the vehicle was purchased from CarMax less than a year ago. At 9am my vehicle was brought in. The mechanic on site took my keys and had me fill out entry forms. I told the mechanic my check engine light was on due to the PCV value. And also I wanted windshield wipers replaced on 2016 Mercedes GLC 300. At approximately 11:19 am I received a phone call stating my vehicle was being taken to the sister shop (Quality Star Benz) on Rancho. It was stated that my vehicle had to be hooked up to a machine that is only at that location. After several hours pass and no calls or messages, I called the shop at 4pm to follow up on the status of my vehicle. The manager Robbie answered. I asked for an update on my vehicle. He proceeded to tell me they were closed but yet he had answered the phone and that he couldn’t help me or do anything until Monday morning. I inquired about why I wasn’t told that they were closing and were keeping my vehicle. He then lied about knowing where my vehicle was. I asked was it at the Azure location or Rancho location. He could not give me a direct answer. His excuse was he wasn’t there all day. He yelled several times at me while on the phone and proceeded to tell me I would be charged for diagnosing my vehicle all though I had told the Mechanic what the problem was. He also told me that my vehicle doesn’t have a PCV valve which it does and that’s the problem. He then went on to diagnose my Vehicle which I’m concerned on how that could have been done if he stated he wasn’t at the shop. I really don’t think I should be charged for any fees especially after them keeping my vehicle for over 24 hours with no notice at all to me. Furthermore, just check my complaint made with BBB and the response the manager Robbie gave. That alone will give you reasons not to use this shop for any repairs. Just to respond to what Robbie replied. That is outrageous to even state that I didn’t want to pay for services. My vehicle is completely covered under a warranty and the repairs were completely covered. I paid my deductible without any issues and my vehicle was covered 100%. I took my vehicle to the real mechanics at the Mercedes Dealership Service Center. They repaired my vehicle without any issues. As soon as I arrived they had a rental vehicle ready for me which I kept the entire time my vehicle was being repaired. They didn’t keep my vehicle for 2 days without notice and leave me without a vehicle. I definitely recommend taking any Mercedes back to the dealership service center. You’ll receive way better results.

Terrible service. Scam and looking to get your money. Claimed my car was needing starter, motor and battery replaced. Never touched the motor, replaced batteries that weren’t broken (everything in and on the vehicle working with power). Only for them to charge me $2200 and give me a hard time about paying them. (Shady practices financially & ethically) Only to turn around just for it to have the same issues. After receiving my vehicle back the first time, I still had engine lights on and similar things happening with my vehicle. I immediately called Fred the Tech and he stated “it’s nothing he can do about it”. A few weeks later, I addressed him again on the issue and he stated “maybe I was busy at the time”. Neither response trying to fix the issue at all. My vehicle is down, not running for the same issue. I called again and Fred directed me to bring the vehicle in to see if there is something that he did so that he could fix it. That’s it! (Not mentioning any fees or verbally expressing any responsibility, only misleading me telling me to bring it in… in order to upcharge me for a different problem at $2400 along with a mysterious diagnostic fee… for the same issue? That you already fixed? Hmm??) I had to call a tow, get a Uber up to shop so that I can meet them. After showing up they tried to hit me with a bill without even servicing my vehicle at all. I end up missing my tow and Fred was trying to go back and forth with me about what he did or didn’t say instead of fixing the issue. Tried to claim it wasn't anything he could do without Robbie present and they really just try to play this big charade with people and their vehicles. The owner Rabih (Robbie) Hamdan is a scam artist and so are his technicians. They never actually finish work on your vehicle, they bandaid fix hoping to get you back in to charge you again (acting like they can’t find the problem) for a different problem but the same exact issue or very similar! (Racking up diagnostics fees & other created and fabricated fees, along with excessive labor charges) NEEDS TO BE STOPPED! And it will, no worries!! There are several people with this same issue I’m seeing now. No more! Stay tuned

April 2015. We had another separate problem with my 2002 VW Beetle TDI. The problem was antifreeze leaking on the engine. The temperature sensor light came on and off and the start-up was sluggish. The fix was replacing the coolant outlet housing part. They also checked other hoses and gave it a coolant flush. It has been almost 2 weeks and no problems or leaks. The car runs great! February 2015. We also own a 2002 VW Beetle TDI and was very satisfied with past work done on our van. This is the first visit to Quality Benz for this Beetle and it needed a new fuel injector pump. This car has 200K miles and was in the shop for an extended time because it had some issues. In the end, the car runs great and there are no problems with the repair. Due to the extended amount of time in the shop Robbie went above and beyond to make sure we were satisfied customers. December 2014. We had our transmission conductor plate and 13 pin connector on our Sprinter Van replaced by Quality Star Benz and have been very happy with the whole process. It's been 4 months and we have not had any leaks and the transmission has operated as expected. Quality Star Benz was efficient at getting us in right away for a determination of repair and they were able to start right away and it was repaired within a couple of days. Ahead of time we educated ourselves by watching a 4 part series on YouTube about this repair which helped us feel much more confident about what was all involved. This job was very tedious and time consuming and not at all a “do-it-yourself” unless you have a shop of your own. Finally, Robbie went over the whole job for us detailing the conductor plate, other information about our Sprinter Van, and the transmission fluid change was included. We would highly recommend Quality Star Benz for quality work done on a timely basis.

RIP OFF SCAM! Robbie Hamden (shop owner) was a 9 year friend of mine. I have watched him screw countless people but never thought i would fall victim. well after he took 3 months fixing a 760li I took to him for a few repairs I got a bill for work NEVER COMPLETED, claims charcoal can was replaced and it was never touched. check engine light still on and the car does not start now at all. here is where it gets worse. Robbie not only did NOT complete repairs he claimed but also returned the car with broken AC vents with a promise to replace, Body damage on the driver side rocker panel that the says he had no other choice but to lift the car from that rocker panel and cause the damage and damage to rear bumper with paint chipping off (obviously backed into something). After taking the car for a second opinion the bill to fix the rear bumper, rocker panel, charcoal canister and AC vents is far more than what he is demanding from me and I had to have the DMV step in to file a claim against his business insurance. since non payment he has called with threats,claims to have made a false police report saying I "STOLE" my car from the shop and skipped on the bill, he has contacted a repossession company requesting them to go reposes the car with no repossession order, he has contacted my customers of my business & business partner making up stories to create bad business relations for me and my clients and business partner. STAY AWAY FROM THIS SHOP! READ OTHERS REVIEWS! VERY BAD BUSINESS MAN! SEE "YELP" FOR HIS HORRIBLE REVIEWS!!!

I own a '99 BMW 328i with 145K+ miles on it. I am extremely OCD in the way I maintain this car. Despite the fact I'm the 3rd owner and the car is nearly 14 years old, many people still mistake this car for an '07 or later model and are very impressed with it's appearance and performance. Robih has helped me maintain that appearance and performance with amazing work quality and price. Recently, I took my car in for coolant issues because as we all know, these Vegas summers destroy vehicles inside and out. Fortunately for me, Robih actually looked at the overall car and showed me why I've been experiencing little noises and issues over the past few years. While BMW has an astounding reputation for its vehicles in longevity, some things just wear out after 145K+ miles. We found my tires were nearly bald on the inside because my struts were completely worn out and my brakes were nearly metal to metal. What I thought was a simple cooling issue turned out to be a major overhaul for a very highly used and abused vehicle. However, I can assure anyone who is thinking about using Quality Star Benz, had I not taken my car to Robih, I would have paid double at the dealership and not gotten the same quality of parts. I didn't think my car could look or drive any better but it is literally a night and day difference. Even my wife noticed the difference immediately. I can't thank Robih enough for the way he treated me as a customer and treated my vehicle as if it were his own. Thank you Quality Star Benz.

I thought AAA Auto repair was bad. This place is just as bad. So I take my wife's vehicle in to Quality Star Benz because her check engine light came on. I left the car there for close to a week. Cost for diagnostic, a 40 dollar sensor and labor was 1100 dollars. Wasn't happy about the price but I figured problem solved and I don't have to return to these over priced guys again. Boy was I wrong. Four days later the check engine light came on again. But then again I wasn't surprised. This time they say, don't worry, we'll install anything it needs and charge you only for parts, "no labor". A week later I get a call and the owner tells me that it needs a MAF sensor and an air filter. I say how much? He says 200 to 300 dollars. I immediately looked up part prices and found parts totaling a little over $200. I felt fine paying a few dollars more, but just a few. Went in to pick up my wife's car and was told that the actual parts cost was $600. I blew my top and reluctantly paid the bill just to get away from the stench. I will never set foot in this rip off place again. In my opinion Robbie is a total con artist. Buyer be aware!!!

Name is Mark took my BMW 330i There to get my ac checked and fixed and a few other minor things . I just bought the car kind you i work on cars myself so i have a OBD2 Scanner it passed with flying colors when i bought the car all green and good then i got it smogged 3 days before taking it there and it passes once again with flying colors. After checking on the car at the shop for over a week and a half they only fixed the window regulator and kept lying about what they where saying quoting us with one price and then saying another all without having us sign a single thing the whole time . They told us they fixed the oil and radiator leak and the window and it would be $1,710 and then started changing the price and saying that’s only for the window and ac .... NOT A GOOD PLACE and taking legal action . Good luck have picture of it passing with date and now it has 7 codes .

BEWARE OF THIS BUSINESS… Robby and his business are a complete rip-off!!! NOT RECOMMENDED - Took my car in for an “ESTIMATE” for my brakes. This business had my car for a week, then called me with an estimate of well over $6,000.00. YES I was in shock too. Then when I went to pick up my car I was told that I had to pay them over $300.00 for the estimate. Absolutely NO work was done on my car by them, I was stunned yet again, as I was never told that there would be a fee of any sort prior to them keeping my car. I never signed anything agreeing to any fees either. I had my brakes repaired by a very reputable service business for less than $2,000.00. They did a great job too! I am in the process of filing a COMPLAINT with the State Of Nevada- Dept if Consumer Affairs. BEWARE Of THIS BUSINESS!!!

Brought my E63 in Feb for a conductor plate change after 5 days I had my car back, But in the next couple weeks started having trouble with the trans again. I brought it back into Robbie who looked at my car immediately each time (total of 3 returns) Finally found that the trans was leaking all the fluid from the original job cause the gasket got pinched on the reinstall. So finally got it fixed and Robbie and the team didn't complain just got the job done. Now I have my car back and I would definitely recommend these guys for future work. Not taking my benz anywhere else. Robbie and team will go above and beyond for you! Thanks Robbie!!!!

Robbie was highly recommend to me after I was having such a hard time getting my mercedes worked on by other "professional mechanics" he was absolutely the best with impeccable customer service, he's a genuine guy and would definitely recommend anyone to go to him. I had car issues and had to contact them once again but this time was dealing with Jillian she was absolutely amazing, she was extremely helpful and caring, I can't thank her enough for keeping me informed every step of the way and also for the outstanding mechanics that worked relentlessly to get my car fixed and back on the road. I can't thank them enough.

I needed a fuel Pump which entire job should cost 700 . They tried to sale me every extra part they had in the shop . Fred told me my bill was 3,800.00 . I asked why was my bill so high ? They lie and say things need to be fixed that donr need to be fixed . They also add extra hours for labor . This shop is a total scam operation . Im sueing them now . Worst experience of my life . I paid 3,300 to get my car back after argueing for an hour my car broke down again the same day . These guys need to be put on the news for scamming people out of there money . The owner is running a scam operation .

Dropped off my 1988 560 SEC last week with several serious issues. Power steering leaking and making annoying noise, A/C was basically inoperable in 110 degree weather and exhaust muffler ring was broken and almost dragging on road. Robbie and his team rebuilt the power steering pump, replaced the A/C compressor and found a couple other issues on their own by being thorough. I am SO impressed with Quality Star. They went WAY above what was requested. They saved me $20,000.00 because I thought I was going to be forced to purchase another vehicle for the summer months. GREAT JOB!!

This review is long overdue as I had my service completed in October but I had to do it! Like the other patrons I too had an amazing experience. Fred worked on my car and kept me informed throughout the whole process. I had to have a part ordered, and thought it would take 3 to 5 days! Well it arrived at the shop the next day and the repair was completed without delay. I had to have my exhaust manifold replaced and pricing the job was coming up $1400 to $2,000. I paid much less than that and couldn't have asked for a better overall experience than what I received. Thanks!!!

Be careful before you get your vehicle fixed from these guys. Get a 2nd opinion. They will sell you a dream. They lie about the parts and services rendered. All they do is basic work,such as oil changes and slogs. They rig work and also will work on other vehicles and charge you excessive labor and it wouldn't take as long to fix. They also use parts from the vehicles that are sitting in their lot and will tell you the part is new. The owner is very shady and arrogant. He is always talking about the American people. But No its greed.

Quality Star Benz is the type of automotive repair shop that you used to take your very first pride & joy car to be serviced. You talk directly to the owner/mechanic and not some front office du jour. Owner/mechanic Robbie and his staff are fair, knowledgeable and very personable, service oriented professionals that take the time to explain your car's needs and upkeep. They have kept my old Mini Cooper humming for some time now as well as my wife's VW. I can't recommend Robbie, his staff and Quality Star Benz enough. Vroooom!!!

i couldn't work for a better man robbie is fun, upbeat and a energetic boss who always thanks me for the work that i have done. i have watched him interact with customers as if they were family members it makes me feel like i have joined the right crew and family business to be apart of . robbie is wonderfull to my boys and respects that i am a mom first. i love being apart of the team our mechanics know what they are doing and give sound advice to our customers it's nice to see and know there are honest mechanics still around.

I had gave them a great review that I just removed. Sorry guys I am sadly mistaken. I had nothing but problems with my car and these guys. I spent the day at the shop with the police. Trying to get my car from them. They don't warranty anything. I paid them for the same repair they broke in the first place. And i have video I will post on you tube. Link to youtube to follow. P.s. doesn't care if he does a great job because he has a lot of customers per robbie quote to me as I was leaving.

Robbie is amazing! If you have Mercedes, BMW, Audi or any other luxury style vehicle, this is the man and business you want to come to. The service is top notch and repairs are very reasonably priced. I had him do some work on my car and the outcome was more than I expected. Robbie is professional, courteous and kept me in the loop every step of the way. I highly recommend this shop for all you luxury car repairs. Plus the girl who works there is pretty hot. Added bonus talking with her.

I tried to replace my own engine coolant reservoir a little while back on a Mazda Rx-8, but ended up breaking the radiator due to shoddy design. Robbie has been the family mechanic for a long time now, and he really came through for me there. He found me a radiator and fixed my car up the same day we had it towed down there after talking to him on the phone. I can't stress this enough, Robbie is an amazing and fair mechanic, and I would recommend him to anyone. Great guy too.

I spent over 1600 just to get my clutch fixed I had to call them all the time just to see if it was done. A month later of them having my car my car is worse can't drive it and they told me to come and get it.even tho you can't steer because they broke the power steering. but now they won't fix what they broke or even give me my money back. And the owner won't even call me because of me having to call all the time. Now I'm without a car because of them and over 1600 .

Robbi has done repairs on several occasions for me my recent experience is my cadillac escalade. My past experience my mercedes. They are Professionals, Honest, Integrity, Pride, Experienced. In todays world you get just what you pay for if you want great customer service take your vehicle to Quality Star Benz. Robbi won't lie to you and he won't take any short cuts on the repair on your automobile. He repairs all makes and models of vehicles not just Mercedes.

Best Mercedes mechanic in Las Vegas. I collect classic cars and wouldn't take my cars anywhere else besides Quality Star Benz. Robbie and Fred are they only ones I trust with my vehicles. Everything from pre-purchase inspections, to simple oil changes, to restoring rare euro-spec classics. There is a reason why they have 100 cars at the shop at any given time. It's because they have so many repeat customers who appreciate their expertise and good work.

Typical dishonest mechanics. Dropped my car off for a diagnostic and "Fred" tries to charge me $789 for a simple battery change. When I went to pick up my car the car was parked in the front with the keys in it and the doors unlocked. I asked why they would risk leaving my property exposed like that in a shady part of town ans he said "we have cameras" All the reviews are fake this place is run down and they will try and rip you off.

Drove into Vegas from Los Angeles and had a problem with my Mercedes. These great guys took me in immediately and assessed the problem within minutes. Overload of transmission oil had leaked . Drove home to take to my Mercedes guy as I didn't have time to leave it. They were spot on and I would recommend them on the highest level. Absolutely honest and if I lived in Vegas, they would be my go to guys! Thanks guys!

Tried to cheat... Got a diagnosis of a secondary air pump failure from one of those discount free estimate shops. Bought part online and had my son spend 3 hours replacing it and throwing off the $200 alignment, not fixing the problem. Took it To Quality Star Benz and 15 minutes later they had it running like a top after a simple vacuum line change. Next time I'm heading straight to the honest experts!

Robbie the owner is very knowledgeable and professional and fair. He actually shows you what needs to be addressed and done right away and explains why. He recommends things that should be addressed down the road for future maintenance. Unlike a lot of mechanics he knows by being upfront and only addressing what has to be done immediately he gains a long term customer. Michael Schiro

I will NEVER recommend anyone to this shop EVER. Theyre soooo careless and unprofessional. Worst experience ever ! I rather go to a dealership and pay more than have mechanics who act like they know whats going on with your car when they dont ! Less than 2 months returning and all of the sudden I need a new transmission after spending a few thousand on their previous work !

Rahbi and Quality Star Benz replaced the water pump, serpentine, belt, thermostat, and some other parts on my 2008 Mini Cooper and did an excellent job. Rahbi was great, explaining the problem and even sending me photos of the water heater assembly and the parts that needed replacing. I would recommend Quality Star Benz to anyone wanting a great job on German Motor Cars.

I took my mercedes to more that 4 other shops and read multiple forums on what the problem could be. Robbie was able to figure it out within minutes and get it fixed shortly after. They are very knowledgeable, genuine, and don't overcharge. I highly recommend seeing them before taking your car to another establishment. I will be going to them for all my future car needs.

Everyone at Quality Star Benz is wonderful to work with! They have helped me figure out & fix my temperamental Audi with a smile on their faces time after time. Robbie & Fred always go the distance to have my car drive like new, with fair pricing to match their incredible service it is my favorite shop in town! Truly a great mechanic shop here in Vegas… finally.

Took my BMW with a service engine light on. Robbie took his time and did a diagnostic on my engine. My car would not pass smog. He went thru everything and repaired the problem. My car passed smog first try. The level of service is unmatched! I will be taking both of my cars to this shop from now on. Treated my wife and I like family. Thanks Robbie.

Everyone dreads the prospect of having to get their damaged car repaired and the hassle, risks and expense associated with it. I entrusted Robbie and his crew with my 2018 Jaguar recently and I couldn't imagine going anywhere else again! The cost was half of the dealer's estimate, excellent results and ready on time! Very highly recommended!

I just had the most incredible experience taking my Land Rover to these experts. The kindest service I have ever had, def the best mechanics In Las Vegas. They exceeded my expectations with an amazing price to my surprise. My car has never ran better! I feel happy and grateful for honest mechanics :)

I got a flat today on the 215 freeway and the owner stopped and helped me. He was a life saver and such a good person. He changed my tire, with a spare I didn’t even know I had. He figured everything out so fast. I am so happy he saw that I needed help and stopped to help me. I am so great full.

Highly recommended for their expertise, cleanliness and quick repairs. They kept us updated of repairs and costs. From owner to ofc coordinator to actual mechanic, we were treated very well, all professional. We would come back. Thank you, Robbie, Jillian and Fred!!!

Had a "B Service" done on my Mercedes Benz on Thursday, Feb. 23, 2017. They were quick, thorough and very reasonably priced. They even fixed the bulbs on my headlamps and didn't charge me for it. Will definitely be a repeat customer. Great Customer Service guys!

Traveling in the area brake workshop message came on my dash . I have a Mercedes Sprinter not everyone wants to work on my van Called Quality and they said bring it over found a bad brake switch took care right away.thanks to all at Quality Star Benz

Save yourself your time and your money. Absolutely worst experience with customer service here and these people can NOT be trusted. They will just scam you out of your money and claim they "did their part" even though the whole reason why

I own a 2007 BMW 335i, I've had it a little under a year now. Robbie is the only person I take my car to. He does excellent work with reasonable prices and he answers my calls every time I have questions or concerns. Definitely recommend!!

Thank you to Mr. Robby, Mr. Fred,Mr. Michael and the queen Ms.Amil for people me with the utmost outstanding customer service. The diva mobile is purring like the kitten she is. Love you guys @fashionably.bougie

Finally found someone who really knew the issue of my Benz. Dont matter the year make or model fred you find a solution. A grate asset to the community. Quality'star Benz is Reliable, honest, and trustworthy.

Great customer service! They take pride in your vehicle and will prove that they will do their best to fix your vehicle properly. Very cooperative and patient to assist your needs. Highly recommended!

Great service and very honest diagnostics of automotive problems. I thought I possibly needed a new computer module $$$ but just turned out to just be a vacuum leak. That made my day!! THANKS!

For nearly a decade, I've been taking my luxury cars to Quality Star Benz. My cars have never run better! I'm so thankful I was referred to them all those years ago. Trustworthy and reliable.

I have taken my car here several times and every time I am well taken care of. I can complain about the dealer's service and attitude all day. I'd rather and will take my car here every time!

Was able to get my Vehicle in the door and taken care of within 3 days when I needed it again by the end of those. Super thankful for the service within the time and the pricing as well!

Get and friendly business. I wouldn't take my vehicles anywhere else but here. Prices great and vehicle done in a timely manner. They been in busy for a long time for a good reason

Robbie and his team are the best! He got my car serviced in a quick and timely fashion and he gave awesome customer service! I will always go here from now on. Thanks again!

Had a B service and spark plug change on my 2012 Mercedes E350. Very professional and friendly. Saved $$ over a MB dealer. I'm definitely going back when I need service.

Took my BMW in for a check engine light. They did a great job and did not overcharge for the work. I will defiantly be taking my car back to Quality Star in the future.

Excellent service from very honest people. I will always choose Quality Star for all my mechanical needs. Thank you so much for helping me with my son's truck.

Tried helping me out. Didn't have the right software. But still took time out of their day to try. And free of charge. I'll use them for my next service.

Robbie towed us on a Sunday from a very remote location. His timeliness and professionalism was top notch. Will use them for repairs in the future.

Robbie and his crew have worked on my cars for years. They always use the best quality parts, they're honest, and their workmanship is top-notch.

Most honest mechanic in Las Vegas area. After winning a lawsuit against another mechanic here for his dishonesty, this is my ONLY mechanic here!

Fred does great work, took my Mercedes to him for AC issue. The quality of work was great. We weren't over charge, we were very please.

From the reviews i read here I am happy to find a good place when I need to bring my 1990 500 SL in for work that I cannot do myself.

The guys are amazing here! Feels like family, wouldn't want to go anywhere else. Great prices, Great service, can't beat that!!

Robbie and his team does excellent work! They did all the work on my Mercedes, and I'll wouldn't take my BMW anywhere else.

Other than the receptionist that was very inattentive to my calls & needs, the work on my vehicle was completed very well.

Fast and friendly staff. Great prices and your work is done right. Thanks Fred for all the help with my oil change.

I had my car towed to this establishment after an traffic accident. The staff were both friendly and professional.

These guys saved my weekend . I needed a rare quick connect spring for marine application and they had it. Awesome

Robbie and his crew worked with me and gave me a good deal. Fast turn around too. Will come back again. Thanks!!

Fred, the shop's mechanic is great. Did the repairs to my 1986 560 sel on time and on budget. Highly recommend!

They treat you like family & know exactly what to do to get your prize possession running ‍♂️ …

Robbie is the best! He made this quick and easy!! I would definitely recommend and come back

The service is what you would hope for from your repair guy. I'm completely satisfied.

Great work done on my daughter's range rover. Specialize in European cars. good work.

We had a very pleasant experience here! Fred and Angelo are great guys to deal with.

Excellent serviceRabih is the best explain everything neat gets the job done …

Robbie, Fred and the team here are great. Treat your vehicle A+. Highly recommend

My jetta broke down across the city got it towed their and always go back(:

Fast great service and professional group of people. I totally trust them!

Fast, friendly, fair pricing. Will make this my go to shop from now on.

Did a pretty good job on my car; just a bit expensive. I do recommend.

Had my mbz serviced and an alignment on my infinity great job Robbie

Knowledgeable mechanics ...my jag was purring like a dream

The fixed my car in no time flat thank you Fred.

Robbie is amazing. Go see him great place to go

over priced slow work. go somewhere else.

This place is a complete RIP OFF!!!!

Great service. Great work done.

Scam rip off business.

Great customer service

Fred was great...

DO NOT GO HERE! !

Trust them

Bad