Friendly People. Gloria is very Kind and gives a good effort to explain repairs and concerns. Gave only two stars as Queen City had my car for a week. Dropped it off due to my car cranking but, not continuing to run. My car had to actually be towed. I paid a large amount of money, over 1K to get my car repaired. The Engine light was on in my vehicle prior to leaving it. Although the car does crank and continues to run, the engine light is still on. I have been told that another part, costing $400 or more is now needed to remove the engine light. I am not sure why the Dianostic, that I was told was done before the Service on the vehicle (Volvo) did not show this needed part in the beginning. I was told that the cost would include the air filter. I was, then told the air filter was not placed in the car. They did tell me that an Oil Change was given to me at no charge. That is Appreciated. However, with paying over $1200 for a Fuel Pump Control Modulator, Fuel Sensor, Oring, and Harness expected no engine light. Volvo parts are expensive but, I can't say for sure I should be satisfied with this service. With this amount of money, I was truly hoping the Engine Light issue would have been diagnosed properly, repaired and the light gone. I was told by another Auto Service Business stated their diagnostic showed all was needed was an Fuel Pump kit and fuel sensor costing nearly $600 less. Maybe I should have gone to them. I will will surely take better care of my car to prevent Possibly being taken advantaged of by any Mechanic.

I’ve been a die hard fan of this establishment for a few years now. That was until today. I’m a teacher and it’s hard for me to get things done after work. I called Queen City Auto Repair on Wednesday 5/31 to ask how late can I come on Friday for an oil change and tire rotation. I explained I’m a teacher and I would be there at 4:00pm Friday 6/1. The gentleman responded “sounds good”. On Friday 6/1 I called Queen City Auto Repair at 2:30pm to ensure it could still come at 4:00pm Friday 6/1. The woman on the phone said that was fine. I arrived at 4:00pm Friday 6/1 and the woman I spoke to on the phone was at the front the desk. I recognized her voice. I was happy because I was sure she would remember. She acted so confused and stated it’s just too late in the day. I’ve come in 30 minutes before closing and one of the men understood I was a teacher trying my best to honor their time. He was nice enough to service me. That was the main reason I loved Queen City Auto Repair. Today left a horrible taste in my mouth. The woman behind the counter was so rude and not helpful at all.

Queen City Automotive saved me once again. I was about to junk my car but decided to replace the motor instead. Doing such is a huge risk if you don't have the right people on the job. I took the risk because I knew Miss Gloria and her son are professionals that seriously know what they are doing. I'm glad I did because they helped me get a tow truck that was affordable, half the cost of most. In addition to that she knocked a few hundred dollars off my bill for being a loyal customer. The engine has been in the car for three months now and not a single issue, not even an engine light. The car feels like it just left the manufacturer. At red lights you can't tell if the engine is on or not, it's extremely quiet with no vibrations. Queen City Automotive is truly top knotch, I would choose them over Automotive dealerships because they will fix your car perfectly instead of trying to sale you a new one.

Let me tell you all about one of the best experiences as a customer that I have ever had, and it all starts with the star Ms. Gloria. She is the lady in charge and knows how to run a business! She is so kind, patient, transparent, and was able to inform me about different parts of my car that I just didn't know. I dont know much about cars but she never made me feel bad about it, she even taught me a thing or two. I will never forget that I have a 1.8 cylinder engine! She gave me an amazing price and the team worked faster than i could have ever anticipated, car fixed within 24hrs of dropping it off. She goes above and beyond for her customers and I just cant stop telling people about her! Queen City Auto will definitely be getting a returning customer

Queen City Auto is awesome. I have used there services twice and I was pleased each time. The second time I had multiple things wrong with my car. When I tell you they got me back up and running again, and it didn't take too long. They are professional and very reasonable. The work is quality. They explain what was done to make you knowledgeable and aware. They even did extra work to my car that wasn't in the plan. Now that's going over and beyond. Go check them out. Ms. Gloria ain't no joke! She's a straight up no nonsense person. I will be a repeat customer and will refer as well. Thank you again Ms. Gloria. I'm all smiles now.

If you are searching for an auto repair shop, then give Queen City Auto Repair a call. I had a laundry list of repairs. They took the time to diagnose every issue, and provided an explanation of the parts and labor cost of each repair before servicing my vehicle. They completed repairs quickly. I was amazed that they showed me each part that was replaced (no other repair shop has ever done that!) and why it needed to be replaced. The price that was quoted is the price I paid. Trustworthy, professional, affordable, friendly and fast. If I could give more than 5 stars, I would!

First ya gotta meet Gloria the women in charge. As other reviewers have commented she is extremely friendly and honest. She calls around to get the best prices on parts wether used or new and helps you choose which part best works for the job and even which brand. I am not mechanically inclined. She has the best price too...I called around to many different auto shops. I like to research and after my first visit knew I found my go to mechanic in Charlotte as I am new to town. I have been back once more already and have zero misgivings. Highly recommend.

What a great place...last week, a dishonest mechanic tried to lie and charge me for repairs my car DID NOT NEED. Today the honest people at Queen City Auto Repair did a full diagnostic testing and told me NOTHING was needed on my car. It was a minor hiccup with my coolant, and my car is in great shape. Until today, I didn't think honest mechanics existed. I will not go anywhere else. If you want honesty and great rates, Queen City Auto is where you need to go!

This place is the bomb . Fast, professional, reasonable price, family owned and operated. I wish there were more stars to give them. Rated 10 on my scale. I got my car fixed a week ago. One shop said I needed a starter. I go buy it take it to Q.C. Auto Repair... It was Not even what I needed. it was the ignition switch. Barry fixed in less than 30 mins. Now my truck run like a brand new sewing machine . I'm still overwhelmed with joy. ®

I do not live in Charlotte, while visiting my car broke down. I didn't know anyone in town so I used Google to locate a shop. Took a risk (with my baby) I was greeted professionally, the mechanic explained (very detailed) what was wrong with my car. The price was reasonable. I didn't have to wait very long and I haven't had any issues with my car since. The shop was clean and Ms. Gloria made me feel comfortable and worry free.

My college daughter had an apt to get her AC repaired. She shows up on time - the place is closed. She calls and there is a message that someone is in the hospital. What?!!! Is there only ONE mechanic here? And NO STAFF to alert customers who have appointments to reschedule? I'm sorry there was a medical emergency of some sort, but this is rinky-dink service. The best ability is AVAILABILITY.

Sunday my car died and was not starting. Monday morning I called in and told them it was not starting and asked if I could bring it in, they said yes, I even asked if they had someone to tow my car there and they did. I came in with my car, with no appointment and by the end of the day it was up and running. Saved me a day or two and very nice service. Thank you so much !

I had an issue with a valve that needed to be replaced in my car. After ascertaining the need for a new part, Gloria drive out to pick it up herself. Their prices are very reasonable and the people that work here are friendly. The only issue I had was that I was there for a few hours, mostly waiting on the part. I enjoyed my experience and will likely return.

I called the shop on a Monday at 8 and was told to bring my Toyota right over. They had all my information and the whole drop off process was so easy. My car was back in a week after repairs. It was washed and looking spiffy. The ladies at the front are wonderful Pam is super helpful and they explained everything to me. I would recommend this shop to anyone.

Loved the owner! She was open and honest and showed me the prices of the parts and we picked them out together. She didn’t try to sell me stuff I didn’t need and told me I could wait on things I didn’t need right away. This made me trust her. And that is everything to me when dealing with a shop. And did I mention she was a woman! First time ever for me!

Queen City Auto Repair is awesome! Outstanding customer service & love the personal attention they pay to you & your vehicle! Their team works together to find the safest & most affordable way to get you "on the road again!" Highly recommend getting your auto serviced here! Special Thanks to Gloria, Barry & Crew❤❤ …

I was traveling for work and had to leave my car in Charlotte. I didn’t know who I could contact to fix my car. It was a blessing to find Queen City Auto Repair. Mrs. Gloria was very professional, friendly, honest, and her team fixed my car in no time. I would recommend them to anyone who needs repairs for their car.

I was traveling through Charlotte and I needed to have my vehicle checked out during my trip. Queen rearranged her schedule to fit me in on extremely short notice and got me back on the road. I could tell that she and her son knew what they were talking about and always put their customers first. Thank you!

Can’t thank them enough! Our car broke down several times during a vacation and they a) squeezed us in at the last minute and b) were the only ones able to solve our problem! (Car has already been to 2 other mechanics). They saved us and were so friendly and honest. Didn’t try to scam us at all. GO HERE!

This is the best place to take your vehicle for excellent and professional service.They service all makes and models.Toyota and Lexus IS their speciality.All of their Technicians are honest and extremely knowledgeable.The biggest thing I like about them is that they are very affordable!.

Greattttt customer service! Very helpful since my intial call. I came in an got the diagnosis of whats wrong with my car and got it back the same day before work was over. Makes you feel like family, I will refer all of my friends and family to Queen City Auto Repair!! Thank you!!!!

I highly recommend Queens City auto repair on Old Stateville Road..they are honest, expert master mechanics. I have an Mercedes Benz that is out of warranty and I use them for all my repairs and I never have to worry about being over charged or unnecessary repairs.

Great people working here! I had a minor issue with my car because another place had messed up. They were barely open an hour and were already busy but they got to me immediately and were so fast about helping. Will definitely be making them my go to mechanics!

Queen City Auto worked on both of my vehicles. They have friendly service, great prices and are honest. A/C works amazingly and ball joints are going strong. Even when an emergency came up at the shop; communication was still open. I'll be returning.

Wonderful ppl from staff to the owner who is very efficient, friendly and down to business. Had the brakes and rotors change on my rear tires of my Lexus IS250 and was done in amazing time for very cost effective price. Will always come back.

So satisfied with my services, affordable prices. Took an older car there for maintenance, got it driving like a new car. My man Guy is very knowledgeable and professional with his work. Would definitely recommend this services …

The owners are direct and accurate with their information. Mechanics are actual mechanics that put in good work and highly specialized. Nothing hidden or no surprises. Fair and reasonable prices. Highly recommended

I love this place. Very experienced mechanics. The owner and staff are very friendly and I wouldn't get my car fixed by another mechanic and I recommend this auto repair shop to anybody and know and don't know.

Had issue with my suv battery terminals. Queen city auto repairs did a wonderful in understanding my concern and fixing the issue. Thank you so much for your service. You were very professional and kind.

I love my service that I received.... Mrs.Gloria works the front desk.. she is a beautiful woman.... Plus she was my blessing on that day I will never forget her... I will always bring my car back here

I've been getting some repairs on all 3 of my vehicles there and the experience has been very professional and successful. I would highly recommend them if you are in need of repairs to your vehicle.

Awesome service and communication! I appreciated their honesty, transparency and efficiency. They replaced my water pump and repaired my exhaust issues. Car running so much smoother and quieter.

I called and had a simple question. Lady that answers the phone is rude and unprofessional. I told her I don’t know about cars and she joined me by saying she was confused. Bad for business

My day started off a little rocky but immediately got better once I came here. Quick service and Godly people. A blessing in disguise !!! Definitely coming back for all my auto concerns. :)

Queen City Automotive is friendly and professional. They have an excellent turnaround time and very experienced mechanics. I was very satisfied with the quality of service I received.

An honest repair shop and very reasonably priced. And I love the fact it that the place is run by a woman! She truly is a Queen and a gem to the neighborhood. Thanks Queen!

Best Auto Repair to take your car to, I didn't wait for hours for my Mazda to be fixed, I will be taking all of my vehicles from now on. Thank God for Queen City Auto.

They do excellent work and will walk you through the issues with your car as well as do everything possible to keep the cost down without sacrificing quality work

I will NEVER go to any other shop in Charlotte! They treated me like family and even repaired issues another shop created. I'm sending everyone to them. Period.

Awesome people and great work ethic. Always kind and forthcoming. I only allow Queen City to maintain my vehicle and I make sure that mother goes here as well.

I always take my car to queen city because they do excellent work I want let anyone else up my hood and they are wonderful people I rates this place a hundred

This shop is amazing !!!! Everyone was friendly and it was affordable . They did not take a long time to service both of my cars. May God Bless this business

We went to Queen City and I loved the atmosphere it was warm and very professional I can say a lot more but I will be sending all my family car this way

Mr. Berry is AWESOME!!! I've taken all my inspections to him and some of my minor problems to him and he is very knowledgeable and gets things done.

Wonderful place to get your car repaired. Friendly and knowledgeable people will take care of you. And they won't take forever. I LOVE QUEEN CITY!

When you need it done right the first time this is where you should be. Very professional all around never a complaint the times I have been here.

Queen City is the Best place to take your car or truck for repairs!! These guys are Simply Amazing and the atmosphere there is always Welcoming!!

This is a great auto repair shop very friendly staff and always honest with what’s going on with your car....I would highly recommend them!!!!

Best prices in town. Friendly staff. Superior service. Hard to find trustworthy people to work on your car and I trust them without a doubt.

Great staff excellent service very affordable. They got me in and out.The desk support was amazing. I am very pleased and I will be back.

Wow! Thanks Queen City Auto for replacing my Catalyst Converter....your price and quick services was GREAT. Keep up the good work.

I have had my serviced by Queen City for oil change and other services. Always great service and great atmosphere. ❤️ …

My experience was great. I was new to Charlotte and needed car work found this place and it was really reasonable and fast..

Queen City auto repair gave quality service at a good price and had me on my way expeditiously. I found my new mechanic

Miss Gloria is always blunt and to the point BUT with Love and her son Barry will fix your car for a reasonable price.

Great Experience!!! Check Engine light repairs inspection they get you in and out!! Will recommend to everyone!

Ms. Gloria was amazing! Gave a good deal, no gimmicks and run around. I think I found my mechanic in Charlotte.

paid the price I was quoted and was able to get in and out, great work will continue to use them for my repairs

They are so nice and will do everything to help. I will never take my car anywhere else! Thank you Queen City!

Great place took my car in fixed and returned in timely fashion loving people who really care about your car

My experience is always great threw all the years.Very Perfessional,Reasonable rates, & Excelant Service

Very professional, reliable and affordable service! My forever auto repair and maintenance mechanics!!

Always great having work done with Mom and Barry. Professional work without breaking the bank.

Great family owned business. Friendly, knowledgeable, and they do good work at good prices...

Great quality work. Great management and staff. Quick service and repair turnaround times.

Barry and his Crew will get it Done RIGHT THE FIRST TIME. FAIR PRICING AND FAST SERVICE.

Mr. Barry White. Excellent mechanic and do great work. Especially on Honda and Toyota.

The people are very nice. Very easy and pleasant to talk to. They also do good work.

Great fast service ! First time, will be back ! The waiting area is so cozy …

GREAT SERVICE, REASONABLE RATES!!! THEY ARE ALWAYS PROFESSIONAL AND COURTEOUS !!!

Phenomenal work fair and trustworthy. We do not take our vehicles anywhere else!

Hated it the mother will qoute you one price for get and give you a higher price

Always prompt and friendly service, very knowledgeable about my auto concerns

They handle my issue very well great service I would highly recommend them

Fast and reliable repair with a great customer service experience!!

Every time i go there i come out on top...love the service. …

The staff is courteous, fair and up front about the charges

The service was great and the Mom of the shop was amazing!

Very good at what they do fix everything great work …

This is the ONLY automobile repair facility that I trust!

They provide quality work and excellent customer service.

Family atmosphere and knowledgable folks working there!

Ms Gloria take care of my lexus..give a fair price...

They have what u call work ethic . God bless you guys

Very thorough, professional, and priced affordably.

Professional, friendly, service is always great!

This is a great place to get your vehicle fixed.

Thank you for the great job you did on my car.

Excellent service. They are good honest folks.

Best spot in town, quick and friendly staff

Staff working hard to keep people rolling.

Give great Service to all their Customers.

Glo made sure I was in and out in no time.

Awesome ppl. Great work. My new go to's!

Great customer service and fair prices.

Love this place. Best mechanic ever!

Great service , and friendly people

Great reliable automotive service.

Great service ....friendly staff

Great service! Reasonable price.