Initially I saw a vehicle online priced for a little under 8 grand. I was excited about this because it was a vehicle I really wanted and within my price range. I was reached out to virtually almost immediately by a sales representative who was very helpful and patient. Her name is Dolores and I must say she was always very responsive. Earlier today I changed my schedule around to prioritize seeing this vehicle in person. I arrived at Queens Auto Mall at around 11:15am and upon entering I observed early morning (I’m guessing) staff idly sitting/standing in the front area. I was not approached by any one and made my way to the rear of the building. A very nice man behind the rear reception area was very helpful and friendly. He redirected me back to the front entrance where he said I would need to sign in and would be assisted with seeing the vehicle I was interested in. This is where things took a turn for the worse lol. The assigned person did introduce himself and brought me outside to see the vehicle….. and to my disappointment the car I was hoping to purchase was marked up almost $4000. When I pointed this out I was further disappointed by the shifty eyed explanation provided by what I increasingly believed was an untrustworthy character. The ill-fitting suit and persistence in showing me other higher priced vehicles felt more like a formality than actual interest in working with me. He along with possibly some of the staff may have assumed I would not have garnered a purchase or commission from me. Well first let me say this. I am currently the Program Director for one of our City’s Queens Shelters and have been for the past 10 years. I came ready to place a $4,000 down payment on the vehicle I saw with the asking price of $7,992.00. I’m disappointed because I also had a trade in which is the vehicle I purchased in 2014 from QAM with the old management lol. I’m at least glad I was able to vent. I’m not angry about the waste of time I’m just disheartened by the dismal customer service. Thank you for the experience!

OMG…WHAT A WONDERFUL BUYING EXPERIENCE FROM QUEENS AUTO…i felt like a queen as soon as I walked in the door the young lady at the desk was so polite she made me aware that someone will help me soon. Shawndell my sales rep was so helpful 1st time buying a car n not spending all day at dealership he made transaction very smooth n n out process thank u for that cause I was stress walking n the door leaving another dealership near by that was liars when arrive to dealership n on their website (21st century auto mall) cars not updated…anyway thanks to Queens auto I was able to drive back to Baltimore instead of catching trains back home so in love with my new car cls550 thank U to everyone I met guy behind counter, Guy upstairs who signs contract…i will b back 2 buy again………….I made it home 3 hr 35 min away thank you again n thank U Ali…what a wonderful drive…Please buy from this dealership they have a wide variety of different types of beautiful cars n truck n sales rep n finance advisor will work with ur credit….#REAL CUSTOMER ♥️ #QUEENS AUTO MALL

Purchased a car 3 weeks ago and waited over 6 hours at the dealership for registration and tags to be done. While waiting, you'd think they would take the car out to be serviced and cleaned, right? Wrong. Nothing was done. We drove 3 hours to get to this dealership, after driving home, the car felt like it started losing power. I took it to the Mercedes dealership and found out the computer system malfunctioned, and the car hasn't been serviced since 2021. As a dealership, you need to service and check EVERY vehicle before selling. Prior to driving out of the lot, we noticed the GPS system was not working and needed an SD card our sales guy stated spoke to the sales manager, Angel, and the Finance department, who approved it. So why is the Service department guy Amit giving us the runaround? There is a lack of communication, lack of respect, and they are quick to take money but do not want to be held liable for anything after sales. BE AWARE OF THIS DEALER. PLEASE READ UP ON YOUR LEMON LAW RIGHTS!

I drove an hour to this dealership and all I have to say is stay far away from them. I looked at a car that was $12,980 but the sales person told me the car was $17,000. Second I talk to some lady on the phone and asked about the promotion that they was running to see if it was still available and she said yes but when I asked the sales person he said no that’s misleading information. The sales person had an attitude I didn’t like that at all even my friends and family were telling me to stay away from this dealership I should have listen to them. And to everyone that is looking for a good used car please do not come to this place look else where especially with all the bad reviews they have eventually they will go out of business if they continue this but like I said stay far away from this place. Go at your own risk and see for yourself

***updated*** I visited service department for a check up, they are literally fantastic. My mechanic Steve explained everything perfectly and made me believe them totally. And I just said hi to Jessica, my dealer, she helped me out everything I need about car registration. Don’t miss this place. The best place to get used car. The most reliable used car place. Good deal. I was there with Dolores who is very calm. She never forced me anything. This quality is the most important skill to the sales rep. And at the end Jessica helped me a lot to drive out. I’m so proud of these ladies. They should dominate this industry. Also, auto tech Brian is always pick up my call for any question and warranty. I tried to find my car for a month and ended up with them. Believe. They are not cheating on you.

Bought an Bmw x3 from this dealer on 3/29/23. Two weeks later I was back with the engine light on and problem with the drivetrain malfunction. I was informed by Steve that he couldn’t find any codes to fix the problem. That the car is fine, I showed him that the car isn’t fine and how it have delayed start up and driving warnings flashing on the dash. He wrote me a later stating that the problem occurred within the 30 day warranty and if it get worst, I should call and bring it back to them. I called several times and none of my calls were returned by anyone. In July of the same year, few months later the car broke down completely. Now I’m looking for a lawyer to sue them for selling me a lemon. Don’t ever buy a car from them! Terrible business!

As someone that works as a sales consultant at a dealership, this place is sketchy. I call and ask if their auction list price is the price of the car. They said yes it is. Cool. I told them I'd send a credit application with this much down. They run my credit and said I'm approved. Awesome. Before I drive two hours I called them to see a breakdown of the deal. They start back pedaling. They said they don't discuss numbers over the phone. What? I gave you a credit application based on the agreed upon numbers over the phone. There was nothing left to discuss? When a customer gives you a credit application on agreed upon numbers and you can't follow through, that's a problem. That's a BBB problem.

I had an excellent experience with the sales representative at Queens Auto Mall. From the moment I walked in, Muneer was attentive and knowledgeable about the cars on offer. he patiently answered all my questions and guided me through the entire purchasing process, making it smooth and stress-free. His professionalism and friendly demeanor truly stood out. I felt like he genuinely cared about finding the right car for me and my wife rather than just making a sale. I'm extremely satisfied and I owe a big THANKS to MUNEER for his exceptional service. I would highly recommend the dealer and of course their sales agent MUNEER to anyone in search of a vehicle.

I must warn everyone don’t ever buy a car here they talk a great one just to get into car. Tell you one price & charge you more ! Sell you a car with scratches & damage i get it. It’s a used dealership but come on now On top of that 2 weeks into having the car it’s started giving tons of trouble the service department acts like they fixed the issue by clearing codes on check engine light SMH but the problems are never fixed. Every one in that place gives a whole bunch of back & fourth run around lies even the insurance department charges you way more then it should be place is a nightmare and scam BEWARE !!

I recently visited Queens Auto Mall and had the pleasure of working with Juan. From the moment I stepped in, he greeted me warmly and showed genuine interest in helping me find the perfect car. Juan's knowledge and expertise were evident as he patiently guided me through their inventory, ensuring I explored all the options available. He took the time to understand my preferences and needs, making the whole car shopping experience stress-free and enjoyable. I highly recommend Juan and Queens Auto Mall to anyone in search of top-notch service and a great car-buying experience!

The bank they used for my financing charged ridiculous interest when they said I was getting a low rate. The car was bought less than 2 months ago and there are existing issues that should be fixed. I’ve been trying to get in contact with someone and I’ve been getting the run around for 2 days. I also tried the company that they sold me an extended warranty on which they said would cover all issues, they covered hardly anything. So I have to get the car fixed on my own and pay out of pocket these people are thieves and scam artists

Thanks to Dolores and mike the manager helped me with my 2nd baby with my situation that was going on with my identity. They took they time with me and help me out I will always be back there to do another purchase or a trade-in. I really appreciate everything they did for me yesterday even help me with my first call when the battery died they came out they gave me a jump, and I walked away with a second car. Me n my kids love it thanks guys your the best I’m most definitely bringing customers to you

I entered Queens auto mall, not knowing if I was actually going to find something I would be interested in. Low in behold I met Lilly the sale agent who walked me around showing me vehicles, vehicles that was way over the price point I was looking for. Her professionalism was right on time. I ended up buying a beautiful white Range Rover sport , no I can deny. Thank you Lilly for al your help in finding the best vehicle in the show room that fitted me.

Ask for Dolores, she is the best! She is amazing and makes the process really smooth. She goes above and beyond for her customers and tries to help as much as possible. Queens Auto Mall, Inc offers a Great service. I had a wonderful experience purchasing an vehicle. The process was stress free and pleasant. Again Dolores was very thorough and knowledgeable. She was able to find me a vehicle that suited my needs. I highly recommend this dealership.

Had a WONDERFUL experience at Queens Auto mall!! Shondell was the most amazing sales person!!! He was very knowledgeable, helpful and honest. Very trustworthy from the beginning. Got to leave with my car same day and everything was smooth sailing. We were there for a while so he got us Dunkin Donuts which my daughter was so happy about. Def check them out and ask for Shondell my Vincy cousin lol. Thank you so much for everything!!!

This place is super sketchy. They show you the sticker price on the car, sit you down to negotiate for 3-4 hours, and then tell you that oh “the lowest price we can go” is $5,000 more than the sticker price. So you got me in the door advertising something, go through the whole process with me, waste my time and then tell me the price is MORE than what you told me it would be originally? Sketchy should be their middle name.

The worst experience of my life. Take my word for it, go somewhere else. It took 2 months to do my deal and it’s been nothing but anxiety and stress and I’m still dealing with the back end stupidity of it all 3 months later. I’ve already had 3 issues with my car. They didn’t do the servicing, the tire’s kept saying low air pressure and how I have to get the breaks pad changed. Save yourself the headache… DON’T DO IT…!

I walked into the dealership knowing exactly what i want and i gotta say my salesman Juan was one of the best car salesman i dealt with. He kept it real with me from start to finish and even though i didnt purchase a car, I will definitely be back real soon to do business with him. Highly recommend anyone who stops by at Queens Auto Mall to request to deal with one. He gonna make sure he get you the car you want!!!

There’s no way to express my experience today at Queens Auto Mall, they managed to get everything done in short time due of my work schedule. Dolores was really helpful showing me all cars and explaining all details. They understood what i wanted and got it done. Jessica also was really helpful getting everything done in time to get going on. The best part they speak spanish too. satisfied customer

I recently bought an Audi Q5, the buying experience was very easy and reasonable, but the customer service and communication after purchase is non existent. I had to bring car back to complete service - after calls and calls and confirmation, finally set up service....no one there had any idea what the appointment was for nor what to do, needless to say after purchase they literally forget about you.

Saw a car on line on a Thursday that I liked and was given a price. Returned two days later and they wanted to give me a different price. When I threatened to walk out they realized I was serious they gave me the Thursday price. After that disagreement the sale went fine. If you go to this dealership deal with George. Good guy and will really help you out. Angel, remember easy to buy hard to sell.

Let me just say my family gave these people the most and they had so much patience. I had Will as my sales person and he took care of me from beginning to end even with all the craziness. The staff as well are always making sure you’re ok as well even if they aren’t working with you. Overall I recommend this place and Will you can ask for him. This was my first car on my own and I’m satisfied

Shondell was the best dealer I ever came across and this was my 3rd dealership car. I walked into that dealership by mistake and god had him sitting right there to get me exactly what I wanted in the color I wanted. I bought a Audi Q8 if your wandering. Even the negotiating went my way. I’m so happy with the experience and the car selection words can’t even describe.

Hassle free buying !!! I just bought my 2020 Mercedes glc 300 with no issues. Shawn did a great job showing me around the show room until I found the car to buy !!!! Easy smooth process when purchasing my vehicle I recommend this dealership to anyone looking to upgrade or buy there new car. Thank you again queen auto best dealership experience I've had ever!!

I’ve never bought a car before and I was wary about going to a used car dealership but I was blown away. Miguel was so helpful and walked me through every step, making sure I felt comfortable along the way. Everything is done with full transparency and Miguel worked with me to find a vehicle in my budget. I’m a satisfied customer ☺️

I want to thank Jessica for all the help throughout our visit! my gf got the car She’s been wanting to buy for a while now, all thanks to Jessica and her customer service skills, very patient and knows how everything, if you are in the market trying to buy a vehicle contact Queens Auto Mall and You must ask for Jessica.

Shondell was the most professional sales man I’ve ever encountered in NY. He was honest and genuine from the very beginning. Extremely knowledgeable on cars, credit, financing options, value, etc., I highly recommend anyone who’s looking for a car and looking to be taken serious and not jerked around to go with him.

Enjoyed the experience here very straight forward, got help from Jovani and Johnathan to find my option with the vehicles I was looking into my first day, and Will helped out with the rest of the process the following day to make it go smooth with the test drive and checking out with my purchase

Muneer at Queens Auto Mall is outstanding! His expertise, friendly demeanor, and commitment to finding the perfect car for me made my buying experience a breeze. I highly recommend them, particularly the sales rep Muneer, for anyone looking to purchase a vehicle. Thanks, Muneer!

Tishan in Sales made our experience so easy and amazing. Walked us thru it all with no hesitation answered all of our questions and concerns. We appreciate all the assistance Tishan! Keep up the amazing work! We definitely coming back for another car …

Mixed feelings with my experience. Ali, Sue and Muneer: power trio at this place. Everyone pulled they right strings at the right time to make this an easy and uncomplicated buy. Will definitely buy again and refer friends and family. Enjoying our new ride!

Muneer helped me purchase my vehicle here, he was very helpful he even drove all the way to the airport to pick me up from enterprise to drop off my vehicle. Really went the extra mile they have a very good team who can help with any issue that might ensue.

Tishan, Man he is awesome, I came from Stamford CT and he made I left with a smile on my face, I recommend when you guys come here and ask for him only, blessings 2018 Dodge Durango baby !!!!!’n …

Wow!!! We put an offer on a car that matched what the dealership was asking online which was $4K over Kelley Blue Book value. They came back with double KBB value!! Thanks for wasting our time and not honoring the prices you show online.

Muneer was a great salesman to me. Definitely a smooth transaction. Very professional. My second time at this dealership and they was very straightforward and helpful. They will do the best they can to get you in the car you want.

My Experience at Queens Auto Mall was awesome! The process was smooth and each of the salesman I spoke to were very a welcoming. Got a good car for a good price. Thank You Redd!!!

Shondell, is the best, trust me I went to so many dealers and shondell put me in my dream car. Thanks again shondell and ray. I’m recommending you guys to everyone I know.

Wouldn’t have been able to get my car without Will! He’s the best & I got the car I wanted. I couldn’t be happier! Thanks again Will & everyone at QAM

Had a phenomenal experience working with Tishan. He was patient and definitely didn't prejudge me. Thank you so much brother.

Will is a great sales man. He got me the best deal possible on my new Lexus thanks.