I ordered a sofa from the Richmond store around February (late February) - order was processed around the 1st of March and then I received my sofa with huge delay - what was supposed to be 8-10 weeks turned into 14 weeks. Even though the sofa was late and communication along the way was close to zero - I had to phone in about 4 times and walk into the store twice as well to get an update - the wait was worth it. The sofa is fantastic quality, very versatile, waterproof and stain-proof, just as advertised. I highly highly HIGHLY recommend investing more in customer services and making sure there is some sort of an automated way to send out updates - if a piece of furniture is delayed, I would rather know ahead of time than have to endlessly chase staff and ask for updates. I was lucky once to talk to a lovely lady in the Richmond store who filled me in, however as the deadline she gave me approached, I went back into the store and came across a very rude lad with long hair who dismissed anything my partner and I asked and just said he couldn’t find any notes on the system (although 2 weeks before, his colleague had no issue finding them.) Having to chase and constantly chase was sincerely annoying and ruining most of my experience shopping from Raft. Lovely sofa though! And so were the two guys from the delivery team!

Raft Richmond Store. I have just received my gorgeous velvet modular sofa. Fabiane, Perla and Robert were fantastic throughout the entire process. They were happy to give a lot of practical advice regarding the shape and size of the sofa. They were efficient at sending me material samples and very patient while I chose the perfect colour to match my living space. The couch is truly luxurious - the most comfortable I have ever owned. In addition, The delivery process was smooth – an email to ask me if the delivery date was convenient and a telephone call on the day to let me know they were on their way. Michael and his colleague put the sofa together and explained the possible configurations. They also took all of the packaging away. I previously bought a traditional-style sofa for my father from the Richmond store and my son is currently choosing a style to suit his apartment. Thank you, team!

This was my second time buying a living room suite from Raft. I absolutely love their furniture and once again service was the product and service were fantastic! Thank you so much to Beatrix who was incredibly helpful and accommodating. Even the delivery team were so friendly and helpful! I don't think I'll even buy my sofas from anyone else!

Bought a sofa bed, haven't received it yet but are enroure! Just want to say great customer service, especially Fabianne. She explained the sofas, was patient sent samples, and followed up as agreed. Can't wait to receive the sofa, hopefully asbexcellebt as the customer service!

Having found a sofa that I wanted to place an order for at Richmond. Sadly the staff were so rude and unhelpful when I went to place the order I didn’t end up doing it … such a shame - very disappointing approach to customer service especially on the verge of an order.

Firstly am a fan of their product which are lasting forever relying on quality materials. The focus of this review is however to praise Dan’s service at the Richmond store. He really went above and beyond to offer me a great customer experience!

Very rude manger and unhelpful in Cricklewood. Delay in delivery with no follow up form company. For the price of products I’d expect the best customer service but this company has no care for its customers and turn around time is always a lie.

Outstanding customer service by Dan. I've been trying to find a sofa/sofabed for eight months and within 48 hours, I'd bought one at Raft. Highly recommend both their products and their staff.

Such a brilliant place. I have spent more here than I care to think about! Recommended.

Robert the area manager was super helpful and patient with all my queries