I experienced the best customer service today by the shift manager Maddie from Karingal Red rooster! She really knows how to run an effective and efficient team on a busy night and was so helpful when taking our orders and assisting us. Not everyday you experience exceptional customer service like that and honestly most fast food places these days don’t deliver anything like it anymore but it’s good to know there are still awesome people out there! Great job to the team in Karingal and Maddi who runs an efficient team by providing excellent service and team work! (Sorry if I misspelt her name)
Service
Dine in
Meal type
Dinner
Price per person
$40–60
Food: 5
Service: 5
Atmosphere: 5

So couple months back, I decided I'd treat myself to a little feed. So I ordered a Red's Box and to my utter shock and horror. Instead of the Burger I ordered I got a BBQ burger instead, and the chicken inner layer (Just below the skin) was yellow. Now this may be a marinade to prime for the batter, so I wasn't really fussed about that. The tenders used in the burger was kind of dry. Coming from a not even close to expert perspective; It may be an oven issue that dries out the chicken tenders. Which is a bit of a non-issue, as you can't be cooking tenders all of the time, because you'd run out of chicken tenders in about 2 hours and 7 minutes.
Service
Dine in
Meal type
Lunch
Price per person
$1–20

I ordered dinner through door dash, when food came the order was incorrect. I contacted door dash and was told that the workers at red rooster had given that order (being. Wrong) and door dash couldn’t get hold of the restaurant. So I had to go down there myself and speak to the workers, instead of being sorry for the inconvenience, they proceeded to tell me how hard their night had been. They gave me the correct order with no form of trying to fix the situation. I ordered online because leaving tue house was difficult, and then after paying for delivery they didn’t even think to offer any compensation.
Service
Delivery
Meal type
Dinner
Price per person
$20–40

If I could give no stars, I would. What an absolute disgrace. The staff just drop the food on the counter, don't even fill the bag or box full of chips. The gentleman with curly hair (Manager/In Charge???)was complaining about a customer who had just called him about not receiving his full order and we coul here the whole story be told the staff whilst imitating the customer. NO RESPECT. Needs to remember who is contributing to his wages. Staff were a atrocious and I, along with others in your shop on Friday night won't be back. Really disappointing....
Service
Take out
Meal type
Dinner
Price per person
$1–20

Appalling the worse red rooster every time I go there I leave disappointed the most upsetting thing is when you ask for a breast piece of chicken (a piece of meat I am paying for and deserve to get what asl for and pay for as I do not eat the brown meat it taste gross to me) they never ever give me what I ask for. The chip packets are always half full the nee menu is nothing but disappointing, the rooster rolls look and taste like a 3 year child out then together. A word of warning to everyone never go here unless you want to waste your money
Service
Take out
Meal type
Dinner
Price per person
$60–80

Good morning, firstly this is my closest fast food takeaway, so I do patron your restaurant usually weekly. The girl who often takes my order asked me to provide feedback with a QR code, that doesn’t work! Anyway, fix that, but give the girl with the rainbow glasses a pay bump(she’s usually working Wednesday), she always provides the best customer service and unfortunately still has to ask for reviews with a broken review system! Ps- would love a vegetarian meal option.
Service
Take out
Meal type
Dinner
Price per person
$20–40
Food: 5
Service: 4
Atmosphere: 4

I went through drive through at karingal redrooster it was around 9 pm I ordered the big feast I came home the fried chickens was hard as stone also the gravy was literally brown water no taste when I opened the gravy there was another little plastic lid in the gravy I understand it was late they couldve said we don't have fresh would you still like it i paid $51 tried to call them up no answer I couldn't go back so not happy at all I will not be going there any time soon
Service
Take out
Meal type
Dinner
Price per person
$40–60
Food: 1
Service: 1

Honestly the girl at the window was so sweet but her coworker or boss was being so rude while she was taking our order, yelling at her and treating her so disrespectfully. No one can work in those conditions, she just kept apologising, and we weren’t even upset that she was taking long, we could tell she was stressed from her co worker yelling at her. Food was great though.
Service
Take out
Meal type
Dinner
Price per person
$1–20
Food: 5
Service: 1
Atmosphere: 5
Parking space
Plenty of parking
Parking options
Free parking lot

Went there tonight there rooster rolls always have gross brown chicken (it should be breast chicken only .) Plus it was $31.95 for the burger box got and $5 nuggets so the tenders were $15 as order cost $54 absolutely disgusting with the quality and price and size of the tenders will never go back again plus bloke on drive through looked and sounded like he had covid and was wearing a mast absolutely appalling food and customer service...
Meal type
Dinner
Price per person
$40–60

Customer service ordering was good, manager seemed rude on the phone and gave me the whole "what would you like me to do about it" attitude, certainly wasn't asking for a replacement u der those circumstances. Anyways to the food, chicken wings, bacon and onion rings over cooked and then seemed to have sat around for ages. Chicken in burger was thick at one end and paper thin at the other. Dunno how this place is still in buisness
Food: 1
Service: 4
Atmosphere: 2

This Red Rooster has dropped drastically in quality over the years. Ordered a couple of Rippa Rolls meals amongst other items, there’d be softer baguettes left from the 18th century than the ones used in the Rippa Rolls. Chips were colder than a cast iron toilet seat on the shady side of an iceberg. Wings resembled those of a bat. Will return though for those cheesy nugs
Service
Take out
Meal type
Dinner
Price per person
$1–20

Thanks to Bridey and the team at Red Rooster, Karingal for top customer service, with a smile, today. Keep up the good work team and the food was great too. BT
Service
Dine in
Meal type
Dinner
Price per person
$1–20
Food: 5
Service: 5
Atmosphere: 5
Parking space
Plenty of parking
Parking options
Free parking lot
Parking
Free and lots of

Had it delivered, chips were cold and soggy and the soft drink was warm, so not from the fridge. Chicken was decent but has definitely gone down hill, not worth the $45. I used to think it was the better of the fast food chains but it’s just as bad as maccas, kfc and hungry jacks.
Service
Delivery
Meal type
Dinner
Price per person
$40–60
Food: 2

The chicken is good.. The staff need to be trained more and understand the menu a little bit better.. Make sure you're getting what you want by asking about what's included in your ordered meal.. Moderately priced food.
Service
Dine in
Meal type
Dinner
Price per person
$20–40
Food: 4
Service: 2
Atmosphere: 3

Shame the staff didn't know the menu and the screens were out for me to choose. Just wanted a roast dinner that used to get but it's either not there anymore and the staff did not know what I wanted and ended up giving me the wrong thing. Ended up going to a local chicken shop
Food: 2
Service: 1
Atmosphere: 1

If I could give 0 stars I would. Spicy chicken made my son violently vomit for 12 hours and chips were cold with little salt on them. $35 for spicy chicken and a regular chips that I had to chuck. Not impressed!!! Next time I feel like chicken I'll drive over to Charcoal chicken as will never step foot back in your shop.

Check before you leave. Twice now I’ve ordered a 1/4 chicken and gave been given what can best be described as 1/8 The staff there are not trained sufficiently to take a complaint either. They don’t know what to do
Service
Take out
Meal type
Dinner
Price per person
$20–40

The food was good, but this is not a place you want to eat in. The dining area is very worn out and could do with a refresh. It is certainly not very inviting.
Service
Dine in
Meal type
Dinner
Price per person
$20–40
Food: 5
Service: 5
Atmosphere: 2

Nice. But confusing when the honey BBQ comes in a herb mayo container, you question it, and they say yes it is look at the colour... Yes but the packaging!! Two small bits of chicken in a Red burger, it's it worth it anymore?
Food: 2
Service: 3
Atmosphere: 2

Excellent customer service from Harriet. She was helpful, friendly and made us feel very welcome. Food was great too.
Service
Dine in
Meal type
Dinner
Price per person
$20–40
Food: 5
Service: 5
Atmosphere: 5

Fantastic service and the Staff smile. Highly recommended as the chicken is moist and not dried out.
Service
Take out
Meal type
Dinner
Price per person
$20–40
Food: 5
Service: 5
Atmosphere: 5

5 STARS to Karingal Red Rooster best Crispy Chicken I have ever had! Always fresh and the service is amazing. The restaurant is always spotless and the staff always look after me. Well done I will keep come back and back!

Great food, Staff at Karingal are the best take away servers. Polite and friendly. Young girl training tonight and her trainer , did a excellent job.
Meal type
Dinner
Price per person
$1–20

Best workers in the field, helpful delivering my food to my table and getting my order right the first time and shout out adam and jackie
Food: 4
Service: 5
Atmosphere: 3

They are slay. Staff very Friendly and helpful the service was fast and kitchen was very pleasing to the eye it looked and felt clean. Food was hot and yummy Def recommend Worth every cent

I ordered 6 chicken tenders and received 5 tenders and a piece of chicken smaller than a nugget as the 6th definitely not going back
Service
Take out
Meal type
Dinner

Hands down best chicken I have tasted from a fast food restaurant.
Service
Take out
Meal type
Other
Price per person
$1–20
Food: 4

Useless can’t get orders right twice I’ve ordered delivery and both times not what I ordered
Food: 4
Service: 1
Atmosphere: 2

Super quick service for my Rooster Roll, chips and drink! Yum!
Food: 5
Service: 5
Atmosphere: 5

Best franchise out of the bunch to be honest. - could be better with their salt but always fire …