Incompetence, lack of logic, lack of common sense and an inability to think must be on all the job descriptions for this borough. Just to give you examples of this incompetent or perhaps more sinister money raising tactic this borough employs, on several occasions, I have been issued with a parking fine (PCN) when I have had a valid paid for ticket clearly displayed on my car dashboard. It seems the officers that this borough employs are able to read only the time the ticket was issued at rather than what time it is valid until! That is a pretty basic part of their job. This results in having to waste time contesting a ticket issued incorrectly as I had a valid ticket. Trying to speak with staff members who have any semblance of intelligence or ability to conduct themselves in a manner customer service role is impossible. In most instances, I am left flabbergasted by their comments, e.g. being advised that they sent a rejection to an appeal 6 weeks before the incident even occurred! While it is never nice to take jobs from people, this council needs to automate, outsource wherever they can because they are devoid of any ability and dealing with a machine (whether in working order or not) is going to be infinitely better than what they have now.

To add to this joke of a council - 15 years ago was a brilliant borough now you look around litreally everything is falling apart. the stupid council hires people look and sound half sleepy not a concern in the world to provide a service. it needs a major shake up even the mannager and head of departmnts all sound like are here to collect a pay check. you take staff members from Redbridge put them in other council probably would not last a week. Worse council ever! Can't deal with complaints, can't deal with long standing residents. Wonder Redbridge is falling apart families are moving out, tried calling drop kerb dept. No pick up only one person gets back and tree department I don't think they exist, made up department. I get the benefit of trees but when a tree causing problem for there residents and a small request of drop kerb is declined cause they want to save a tree that has 3/4 branches sticking out doesn't really look like a tree how does that even make the road look any better. I guess it's true dodgy council you only realise how bad it is when you request something.

If I could give 0 starts I would!! They are rude! They place u out of ur borough, they put a single mum in a 1 bed flat that charges u over £1000 then expect u to pay the arrears please explain how a mum of a one year old can pay that off !!?? After years of u being with them they’ll magically make up debts and when u ask for proof they refuse to give it to u! No wonder they have so many homeless people outside their office!! They do everyone dirty and make them homeless when they are suppose to help us!! The staff are as rude as anything they all need to do a course on customer service!! I advise everyone not to bother moving to this borough or ask them for help as you would be better off elsewhere

They ignore emails obviously got something to hide ..reported many issues online such as anti social behavior ..dumped rubbish and waited a month still no reply or feedback..housing standards totally spineless powerless against landlord..especially Pauline in housing standards team..totally useless and spineless to take action against rogue landlord....Jas Atwell should be sacked totally bent and corrupt never answers emails hides these days to avoid answer public questions ..only appear when he likes to do PR stunts to show how well the council is doing providing good service to public ..my foot most failing and rubbish council in uk ..he needs to be sacked or jailed like the other councillar.

Redbridge is a lovely place to live, however, not so the local authority. It has lots of incompetent and inconsiderate staff. This council has been actively involved like some other local authorities in generating revenues through issuing PCNs. They have ridiculous number of junction boxes and bus stops with CCTVs. For example, just drive through Ley Street where you will find at least 3 CCTVs within 50 - 100 meters of each other. Utterly disgraceful council with no consideration or understanding, especially at a time when many are going through difficult times due to the cost of living. This council should be brought to the attention of Local Government Ombudsman.

Martin O’callaghan the Evil man of Redbridge Council the so called housing officer thinks he’s a god of Redbridge he thinks it’s ok to put me and my child on the street by removing us from the hostel. Then we was in the care of Social service who just kept putting us into hotels to hotel. This is probably one of the most corrupt council going in East London if your left for dead tomorrow due to they negligence they wouldn’t care at all. This council doesn’t deserve no rating at all. I refused a property that was offered to me cause the landlord wanted s3x in return as a rent payment and I told them I can’t take it and instead we been put on the street instead!

I was issued a parking ticket when I had to stop in an emergency to check on my newborn baby. I stopped in a parking bay not in the middle of the road. Before I could even get a ticket the ticket inspector issued me a ticket while I was at the back juggling with my baby. £40.00 is not a problem I have already paid it. But really disappointed with the attitude I even appealed to explain the situation but it was rejected. Come on what is wrong with people these days ? Heartless Robots they all are. One day you will be in the same situation and will be punished for doing the right thing. Greedy Councils only to get from people and not to give anything in return.

Got a parking fine on easter Sunday, attempted to appeal, did not win but was not told that we did not win the appeal, parking fine then doubled, was told to appeal again, so we did to yet again no response, chased it up to then be spoken to with an appalling attitude from the lady on the phone, would not let me have the chance to speak, kept trying to fob me off and kept talking over me. I have now had to pay the £110. A council is supposed to be a public sector organisation with the full intent in helping citizens but it seems to me (and many others reviewing on here) that its not the case and seem to be nothing but profit driven.

Council is no longer taking my recycling bins, for the last few weeks. They have left them full without good reason. Initially we were told a box was contaminated. We cleared that bin and this week again they have not taken it 3 out of the 4 boxes. I am sorry to say, but Redbridge council does not want us to recycle. And we won’t. We will Begin to put everything in normal bins from now on just to keep things hygienic outside of our property. The uncollected boxes is attracting vermin which is not great Talking to my neighbours, same feedback, they have stopped recycling because the boxes are not collected by the council

I received my PCN 25 days late due to the Royal Mail strikes, which means I received it well past the discount period. I was forced to pay double the discount fee at £110 as I only had a couple days left until it went up to £165. Even though I am not responsible for the postal strikes Redbridge council said that as I paid after the discount period they consider this matter closed. How disgusting is that? Even after the whole of the UK was affected by the strikes which was none of our faults, Redbridge council won’t even refund me the £55 extra that I paid. Absolutely disgusting.

My car number plate was cloned, and the cloned car created a penalty charge notice, even after appealing the case the council refused to accept what has happened. I provided a case ref number from the MET, even told them the car in the picture was different pre face lift model, and explained I have since changed the number plate to a private number to put a stop to all this....NOTHING CAN CHANGE THEIR MINDS!!!! They just do not care, and threaten you with letters. I live over two hours away, and haven't even been to Ilford. Evil establishment that does not care about people.

The Redbridge council don't deserve any star. I was force to give them 1 star. The worst council in greater London. However, ironically Council tax is too high. They are good for nothing. Don't answer their phone. If they answer your phone by mistake then they will be so rude that you would feel like your head is going to be exploded in anger. They never tell you their name neither they mention their name in a email. So you can't make complain against them. It's like they all team up to drive the people crazy. Sadly they don't know who pay their salaries.

School Admissions - where are you? Calling the department doesn't work - you select various options and end up being told "go online" and line drops.. You go online but it doesn't solve the problem. Then try calling again, try different options, nothing.. You know (or I hope you do!) that the day after School admissions are posted, hundreds of parents will want to speak with you as they want to be best/most convenient thing for their child. This is your busy period, focus on delivering good service rather than not picking up the phone!

Received a PCN from London Borough of Redbridge Council for ‘entering and stopping at a Box Junction’ on the Cambridge Park junction in Wanstead. I appealed as I had no chance of seeing the end of the Box Junction which seemed bigger than it should have. The council rejected my appeal and I took it to London Tribunals for adjudication who agreed with me and directed the council to cancel the PCN as the Box Junction is not in compliance of TSRGD 2016 and goes beyond the junction of the two roads.

On 13 December, council waste collection services collected about 30 bags of rubbish and dumped them in front of a property in Gordon Road E18 1DW where they were spread by foxes across the footpath and road - a health hazard. Despite requests to the council, no communication was received and the rubbish was still there for three days. UPDATE: Council staff DID respond to my complaint and cleared up the mess on a non-rubbish day. Kudos to them. Stars upgraded from one star to four.

I haven't seen any changes or something that this Council will do for the residents. only thing they put cameras everywhere Penalties and speed bumps but no safe roads as full of potholes. no parking spaces for residents .just money making schemes so they can afford buying new Range Rovers!!!Shame .shame .that might be a sign of Corruption !!!!!!!!!!!!seems like they have their own interest but nothing for the residents.only nice rich areas they look after the rest is a shhthoool.

The worst council I have ever dealt with. Rude Aggresive staff who are not HELPFUL in any way. Everytime you call they say they will call you back and then they dont. All they care about is taking extra council tax every year, moving your banding up and ensuring you go through the worst hell ever to get anything done. Redbridge council you need better , more efficient , helpful staff who sound like they want to be there. Live in Newbury park my whole life , nothing ever changes!

This sign is displayed about 5 metres on the left at the road entrance. This sign is a interdiction sign ! The way how it's displayed looks like someone doesn't know signs must be VISIBLE from all the driver's. If you turning right from the main road you no gone see that sign to easy and on time to avoid this trap set up by the COUNCIL !! MONEY MAKERS because on Google Maps pictures at the place was a strong Cctv scheme ! Shame Redbridge for this unprofessional situation !

Dear All, I have moved out of the Property ( Gants Hill, 53 Clarence Avenue / Redbridge Council) and England on 26th May 2021 and already send you several emails on this matter however until this moment I haven’t received from you any feedback or Confirmation. Could you kindly confirm that you have received this Information and have stopped all my direct monthly payments to ensure I don’t get any Surprise with penalties & extra charges for nothing. Many thanks

Disgraceful council, if you have a problem with your house or street or rat infestation they never respond. If you park for 1 second on a poorly marked road they issue a penalty notice faster than the speed of light. Lived in Redbridge for years and they never ever do anything useful other than issue fines. Maybe they could re-invest the money to clean up the streets but no. Where the money goes is a mystery it's certainly not back in the community.

Been trying to get through to Council Tax for days. The website says lines are open between 8am and 5pm. I call at 8.15am and the voicemail says our offices are now closed, please call back after 8am. I call at 8.30am and the voicemail says our offices are now closed, please call back after 8am? I call at 8.45am and the voicemail says our offices are now closed, please call back after 8am. Am I missing something here or is 8.45 not after 8am?

Absolutely appalling service of education by the local authority. My son has special needs and they believe one size fits all, which has resulting in my child being taken out of education. My personal information was shared without my consent. You have to chase for a response, and you’re just met with excuses of being too busy or in meetings. If you have a SEN child I would avoid moving to this borough at all costs!

Horrible council. All they care is about parking tickets. They are a kind of extortionists. When reported they don't clear the fly tipping. The people who work there can't even speak proper english. The rubbish collection is a joke. They don't have wheelie bins rolled out where all other councils in the country has. Not sure where all the money is being spent. Some of the roads are horrible.

I had parking ticket on loading bay, appealed was offered to pay half then I paid on time since then it's been over about 2 months still getting reminder letters to pay the PCN and it's increasing, have been calling redbridge council can't get tbrought keep saying busy then after 15mins line cuts of there is no customer service option, very disappointing to say the least

Very Very poor customer services. Recycling sometimes not collected. When talk by phone adviser just disconnected line,but didn't answer on questions. Online parking apply services also poor. Try apply but all time ask specify name. But with name all ok. Every year increasing council tax but quality of services at every year going down. I am ashamed of my council.

Temporary Accommodation at: Shaftesbury Road, Upton Park (behind the houses with the gates new apartments). They then placed Theori Investments TA in 65 Cambridge Park, London E11 2PR. Then they placed Manford Way TA estate in Hainault IG7 (those ones are new built shipping containers opp the primary school with a funny chemical smell). Why leave them empty?

Children services are cruel. I lost my children due to their negligence. They victimise mother of children. Social Worker Lydia Okojie has treated me. Anthony Carroll IRO is mistreating women and children and abusing his powers. Legal Department is misusing public funds by unlawful removal under supervision of Pervinder Sandhu Director of Redbridge Council.

MISSED COLLECTION TRIED ON LINE SERVICE TO REPORT I BEEN TOLD THEY COULD ACCESS THE BINS ANG GUESS WHAT THE BIN ARE ALL OUT SIDE AS PER THE ATTACHED IMAGES TOO LAZYY TO EVEN TALK TO TYHE BIN GUYS I AM SURE THEY ARE GETTING PAID NOT DOING US A FAVOUR RUBISH SERVICE AND WE HAVE TO GO OUR WAY LINE UP SO WE CAN GET OUR BIN EMPTY IN THE BIN YART

These people have no morals at all. They are telling a pregnant woman to remain in occupation of a property after the tenancy has ended and wait for a eviction notice. That is a total disregard of all decency. In addition the property itself is not suitable for a young woman with a child as it is on the 2nd floor.

It's the whole answering the phone for a response: it was always terrible but now it's non existent. There is no queue electronic notification, probably as there is no endeavour or physically no one to answer. Dreadful customer service, the electronic form takes a light year for them to respond to also.

Absolutely disgusting council, tried to issue me a parking ticket for a car that I sold and was not the registered keeper, after I proved this they cancelled it. No compensation for the stress of issuing false ticket ! They even had the audacity to get an apprentice to reply to me with no apology!

Bunch of helpless and liars. They will do nothing to help and They will laugh at you in the background . Also please notice if dial redbridge phone number, first thing will be to make a payment press1 and all the other services will be ad the very end.. Very sad to have a services like that

Rabia Asghar knocked on my door today in regards to covid-19. She was very friendly and polite. She gave me a lot of information about covid-19 and what services Redbridge council had in place. She gave me some face masks and a lateral flow test kit. Thank you Rabia/Redbridge Council.

thank you to Jessica in the business rates team been the most helpful person to speak to through this crisis even though it was too hard to deal with our query she spent time and helped us through this query Thank you so much to all doing their jobs to make sure every caller is happy

Low life scum bags no consideration for disabled people, Redbridge council should be ashamed of their traffic wardens and so called appeal process run by crooks who only cares about making of disabled people, I hope you choked with that money along with ur corrupt traffic wardens.

Had a visit from the council this morning (Rabia Asghar) and was pleasantly surprised by the friendliness and useful information being offered. She was quick/efficient and even took a moment to speak with my young son. Thanks Rabia and good luck with all the work you are doing.

Lairs,unprofessional,poor service ,rude disrespectful, look down on people talk to people as if they are stupid. Losing paperwork ,not entering information on to system.And this is supposed to be a public service unbelievable throw them all away.Not fit for purpose.

My car was stolen while it received a penalty charge, of-course I appealed as I wasn’t driving since it was stolen. A month later I receive saying my appeal was rejected for grounds I never mentioned in the first place, utter incompetence from who ever works there.

Very Rude Staff.and they will not let you in if you don't have appointment claiming that you there is COVID 19 Pandemic that nearly everyone it's forgetting about School List Are very long for school so Don't hope to get school you want I am talking of experience.

Bennet from the community testing was really helpful with explaining what the council is trying to do in aiding their constituents. We were told we could get free checkups from the gp especially as we had gotten the vaccine, also got free pcr tests. Great Job !!!

It's the worst council service. No officers available on the phone despite waiting after hours and hours. Very upsetting. Redbridge Council needs the Government's Attention. Because all the employees in that office are getting paid for nothing.

If you don’t pay the fine they quickly double it or even triple it! Sort your website out I can’t pay the fine! Then you go and charge me extra for not paying my fine when is your fault the website is not working! I would give it 0 stars

Telephon parking Tiket payment is really bad & unbelievable is really pour. When you’re pouting your Tiket Refrenc number should by Campioter saying all the Car details pulps the How Mach You Must to pay… Unbelievable!!!!!

Redbridge is one of the worst areas to live in they make money left right and centre on parking fines when they know that Redbridge is already so congested not enough parking places. Avoid moving here if you can!

Absolutely useless, rude and callous people. I don't know why they have 2 seperate links on google. Is it because the first link received 0 ratings after 50+ reviews? So you hope this one will be better? Garbage.

It’s a disgrace, no support, no respect, no consideration, no sense of responsibility. Whenever you call them they talk over you, and if you try to across your point terminating the call . Lazy arrogant staff!

They don't know how to speak to people Customer service is terrible even worse they are clueless as some don't know English or how to use the computer so how did they get to be in a position of advising people

I use to live in Goodmayes East London. My housing officer Vaz at the time was very good understanding gave me an great reference because I did home swap to Manchester. I live there for 4 years no issues.

The customer service is very poor in Redbridge council they really need to improve. Not good unfriendly and rude staff, who cut you off while you are talking and don’t allow you to finishing talk.

Never get a reply to any email sent to them, housing, planning, Social Services, environment. They all as bad as each other. Pathetic!! And my council tax has gone up. Get your act together.

Met Rabia today, she came to our door to follow up with covid and inform about social council benefits we can attend. Had a really nice chat she was very friendly and empathetic. Thank you.

If I could give 0 stars, I would. Heartless people, don’t care for people’s well being. They are just out for the money and commission. They are not helpful at all. Disgusting human beings

Bennett just knick the our door to day and he was asking us regarding our covid vaccination and what we can do and we can get free help checks he was really polite and help full thanks you

Benneth called today to check that we were feeling okay after last year's Covid jabs. He was polite and helpful, and reminded us that we could get free health checks if we felt ill.

Redbridge council should be thoroughly audited, dodgy people running this place... I have no trust in their leadership or staff, I am doing my best relocate just to leave them.

I always thought Redbridge council was a decent council, but due to past experiences recently I would put them on equal par with Waltham forest council who are utterly useless

verry incompetence people and verry rude on phone.. not helpfull at all. .. i’m going in court with them to take some money from this council becouse they do to many mistakes

Handle House Hostel in Redbridge council Place where Redbridge put family with small kids Very dirty stinking place discussing ,not cared Don't care about health and safety

Redbridge council doesn’t deserve a single star. They never answer the phone or emails and if they ever do (after a long wait) they’re useless and never resolve the issue.

Very rude lady on the phone speaking like shes higher then me a disgusting person who think coz they work for the council they better then me after we pay her taxes

Worst and most disgusting city hall I have ever seen in my life. they need to resign immediately, it's better to vote for the trash instead of voting for them

Rabia was very informative about the facilities available in redbridge for young children as well as directing us further support in the area. Thanks

Benneth just checked us how we feel after the first jab. He was helpful and friendly. Also gave us enough lateral flow tests for a month.

Specialist in not answering phone calls social services and council tax offices been ringing all afternoon whats wrong with this council!

worst council , tried calling the housing team from months evryday not stop, 5 days a week , not a single time they answered the phone ,

Worst council, personal is very rude and stupid, they asking not exciting documents, not helping. Meneger is rude and incompetent.

Incorrectly issued me a parking ticket. No remorse. Just here to take your money… avoid parking at all costs in this borough

Its been nearly 3hrs and im still waiting for redbridge council to answer my call. Absolutely disgusting! Too much stress!!!

If I could give a 0 star rating then I would. Nobody answers the phone. The website is rubbish as well. Absolutely useless.

Rabia knocked at my door, very friendly gave me useful information about COVID and health services,great services thank u.

They make it so extremely difficult to recycle, and are really unhelpful. We have had so many issues since moving here

Rabia came to my door today, she gave me informations about covid. Great service loved her she also gave covid tests.

WEBSITE DOESNT WORK, SLOW , LAGGING ALL THE TIME, IF YOU HAND OUT FINES FOR NOTHING AT LEAST HAVE A WORKING WEBSITE

Fully incompetent and impotent. Presumably down to lack of funding - consistent failure to deliver basic services

I spoke to Samantha Thompson today it was a briliant Visit she gave great information she was so Nice thank you

Rabia was really kind and professional, had a lovely talk about the social activities n covid great visit

I spoke to samantha thompson today , she was very helpful with the information she provides thank you

Arabia, one of your staff visit us, and we are very pleased with the service, approach and attitude!

Staff is very supportive , good council with lots of activities planned for children these days

Great information about centres, and health check. Friendly lady. Funke saw me today. Thanks.

Have to pay a parking fine that wasant even me but I can’t prove it so I have to pay the fine

No adequate housing enforcement. Rental properties run by slumlords are a ticking time bomb.

1 year calling them . Everyday. Not once they answered . Hours on hold every single day.

Ibrahim was really friendly & helpful when taking a survey about COVID & vaccinations!

Worst ever council, never reply to emails or there's no way to speak to them on call.

Magnificently inept with a tragic inability to perform the basic duties of a council

I spoke to Rabia, who gave me much info. and test kit was very pleasantly suprised.

Good information I received from Funke and she is very professional in her field

Just spoke to someone very rude and put phone down need to sort there stuff out

I spoke to Samantha today it was a pleasure to meet her great customer service

I spoke to Nathaniel today and he was a great representative for the council

redbridge doing a great job, great employe Rabia, friendly and professional

Can never get hold of anybody, telephone just sends you around in circles.

I spoke to Samantha Thompson today it was very informative she was so nice

I spoke to Samantha, who gave me much info. Was very pleasantly suprised.

Terrible lady named sadia who was extremely rude when I was trying to pay

I spoke to samantha Thompson today it was a very helpful and great visit

Did not collect my bins, did not give us recycling bins, useless council

The lady was very nice and helpful, provided useful information. Funke

Long time waiting on the call to be attended later by a very rude lady