I booked Richmond Coachmans Rest through Agoda at 5:00 pm for 1 night on the same day as I booked. I have fully paid the night through Agoda. During the process of entering my information, one of the common questions asked was "when is your expected time of arrival?". It said it helped the motel to serve you better by knowing approximately my arrival time. I could have entered "I don't know", but I entered "5:00 pm to 6:00 pm" nonetheless, as at that time we were planning to go to the motel directly after the booking. However, there was a change of plan so we decided to only check in after dinner. When we arrived the motel at 8:00 pm, the owner came out and shouted at me, told me off why I was so late. He said that I had no courtesy and manner to inform him that I would be late. Honestly I don't think that I was obliged to arrive between 5:00 to 6:00 pm, this is just for information only, not a legally binding clause. Nonetheless, thinking that he was an old man, perhaps a grumpy old man, so I politely said sorry, but he kept scolding me of being late, I again gave my apology. Then here came the REAL thing: he opened the room for us, then said that there was a problem with us. That we had to pay an extra AUD30 for my daughter. When I booked in Agoda, I specified that there are 2 adults and 1 child at 13 years old. At the website, it said that 2 adults and 1 child under 16 years old, the child is for free. Now, he said that I had to pay an extra for the child. I could have just pay the AUD$30 and put the issue at bed, however, I felt that I was being conned, especially my Agoda receipt clearly stated that we had 3 travelers, of which one is a child at 13, and that was the price that we paid in full during booking. Why I had to pay another AUD30 to the owner on the spot. I refused. Then the owner pushed us away from his motel property. We were literally thrown out to the street. During the conversation, he mentioned that his price was the lowest, that nobody would find a price that was lower than his, and that he was operating at a loss by offering such a low price. By then, I realized that this is how he runs his business: put an extra low price in the hotel booking websites to attract people to book his motel, then he would find extra excuse to charge people more on the spot. This is a slaughter house, DON'T BE THE NEXT VICTIM!!!
Trip type
Vacation
Service: 1

Disgusted was an understatement! Arrived with my 2 children as I had planned an overnight getaway for us to see and do all the town had too offer! To be welcomed with the words "You have kids!" "I don't normally allow kids to stay here!" My jaw dropped I was horrified! We had driven over 300kms to be welcomed with such mannerisms! The conversation continued with me feeling like an unfit, poor and an irresponsible mother! And concluded with him 'preferringng us to stay elsewhere!' So when you read "Family friend!y" it's absolutely the opposite!
Travel group
Family
Service: 1

The Coachmans Rest was right in the heart of Richmond the cottage was excellent,nice and clean with a lovely little courtyard . Beautifully furnished had plenty of extra towels beautiful bathroom . Even had beautiful flowers on the table from their own garden ,beautiful touch .The owner greeted us with a smile and a lovely chat .10 out of 10 Definitely would recommend a stay
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 5

Can't complain. Host was welcoming and we had a nice chat. Very clean. Paid for straight away which we appreciated as we had to leave early for our flight. Good location in town. Close to everything. Would have been a 5 star rating had our Host advised us that the bed had an electric blanket. Took a long time to heat up our room and we would have appreciated turning on the electric blanket. On the whole though, we enjoyed our 1 night stay here.

Pitty you can't give less than one star. They need to change their webpage advertisement from 'kid friendly' to 'we won't allow kids here and we will make you feel terrible for even coming in with them even after you've booked already' because they definitely aren't kid friendly and the man is SO rude. DO NOT GO HERE!!!
Trip type
Vacation
Rooms: 1
Service: 1
Location: 1

My husband and I stayed here overnight. Beautiful accommodation, very large room with huge shower and gorgeous private outdoor area. The owners were delightful and very helpful. Very easy short walk to everything the town has to offer. Can't wait to stay here again, highly recommend
Travel group
Couple
Rooms: 5
Service: 5
Location: 5

What a lovely place to stay great base for the city as well as the East Coast and Port Arthur We loved the gardens also Great local pub as well We will be back x
Trip type
Vacation
Travel group
Couple
Rooms: 4
Service: 4
Location: 4
Hotel highlights
Romantic, Quiet

Absolutely wonderful stay , lovely little private courtyard with gorgeous flowers, very clean and comfortable. Lovely man David makes you feel very welcome . Will love to stay again
Travel group
Couple
Rooms: 5
Service: 5
Location: 5

Great location, great clean and well equipped rooms, lovely back yard, great value. Highly recommended!
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Quiet, Great value

Very clean bedroom and lovely backyard.
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 4
Location: 4
Noteworthy details
No wifi
Hotel highlights
Great value

1。Google map位置是准确的，agoda上的则不太准。 2。老板人不错，蛮健谈～check in的地方在最里面的花园门廊的屋门口 3。我们住的unit3。虽然不大，但是很干净整洁，且有暖气＋电热毯（很赞），对于秋天来的我们简直救命。 4。房间还有很简单的厨具，遗憾的是木有免费wifi。 里士满真的是个非常小的小镇～一游可以，住这里有些可惜了～只有一个加油站＋超市的小镇2333

We will come back and stay again. The venue is fantastic. The garden court yard is a very nice bonus. Rooms are appointed with everything you need to have a great stay in Richmond

Excellent stay clean tidy rooms awesome location nice people would recommend in a heartbeat.
Trip type
Vacation
Rooms: 5
Service: 5
Location: 5

Excellent host. Beautifully appointed room. Great shower. Comfortable bed.
Travel group
Couple
Rooms: 5
Service: 5
Location: 5

This a very nice place to stay. Very helpful owner Very well appointed room To have your own garden courtyard was a real bonus. We will be back

David was very friend and helpful . answered all of our questions about what to see .
Rooms: 5
Service: 5
Location: 5

Enjoyable stay. Nicely appointed. Very clean and so comfortable. Cosy outside area. Highly recommend. Parking outside door.

Awesome little place, Richmond is great, cute little garden/courtyard.
Rooms: 5
Service: 5
Location: 5

The host is so friendly and funny. We felt really welcome here.

Super good hospitality and nice place!

Beautiful location.

寧靜乾淨地方