Very, very average gym. They rely on their location and the fact they don't really have a major competitor locally to perpetuate averageness. This makes it very frustrating to be a member here as I know I should be at a better gym considering the cost (around £60 per month). I have looked around and unfortunately I just can't go somewhere else due to my commute. If this was run by Virgin it would have a similar price and you would get free towels, pool/jacuzzi, great modern gym equipment, motivated instructors, great customer service, later opening hours, lotions, good music in the free weights area, better Air Con, cleaner facilities and extras like Molten Brown body lotion (yes I said lotions twice) or tranquil music in the core area - as it stands you have a £10 charge on towels to buy, no music in the free weights area, an average level of customer service, old / cheapish (yet they bang on about investment) equipment, and a general vibe of 'we can get away with this while no one else is challenging us'. I hope hope hope that another gym opens up nearby that actually offers a decent brand experience and then I think Richmond health club will see how loyal their customers are. * recent edit, they have improved customer service a bit and there is a general friendliness about the staff and their approach these days. Also, I don't use the classes but hear these are good. ** another recent edit: the have music in the weights room! 5 easy things to improve that would make a drastic difference and move my rating to 4 stars (get a pool / jacuzzi / wall climbing / spa / relaxing pods etc for same cost and its 5): - greater diversity of modern equipment (ropes, elastic stretching bands, kettle bells, boxing gloves etc) - free towels - music in weights area (done) - later opening hours (both in week and on weekends) - free body lotion in changing rooms

First, I giving this only 4 stars at the moment as there’s still something lacking. For the staff, I would say that they are best Ive encountered so far, Very friendly, helpful, accommodating, knowledgeable and approachable. Classes . Though they are basic at the moment are still very good. With great instructors to help you motivate each class. I missed those times that there we plenty of classes to choose from . Like boxing, Bums and Tums, even Ballet for beginner. Now the missing one star is for the equipments that needs updating/replacing/maintaining. The mats are limited and some had seen better days. A couple broken spinning bicycle, some dumbbells needs replacing etc. and a few more on my list but I think I made my point. Though I heard that a renovation is coming soon. All in all I will still recommend this gym. Ive made friends with people who goes to the gym and to staff as well. ⭐️⭐️⭐️⭐️

The brand new renovation at Richmond Hill Health Club is an astounding success, both aesthetically and with respect to the fantastic new suite of TechnoGym equipment and weight stations. As someone who had been a ten year plus member at Equinox in the US -- in multiple cities -- I have to admit I have been sorely missing the quality and variety of equipment found at such a high-end gym. Thankfully, I won't have to miss it anymore! RHHC now has everything I need. I also appreciate the warm, boutique atmosphere there. Staff is friendly and helpful, members are polite and considerate, yet they go about their workouts with focus and efficiency. I've already started ramping up the intensity and variety of my workouts thanks to the new equipment and welcoming environment. I understand there are even more upgrades planned, and I can hardly wait!

I left this gym years ago. I really couldn’t hand over my money to a company that cares so little about its customers. My wife has been a loyal member for about 15 years and pays for the year upfront, as we are looking to move out of Richmond she didn’t want to pay for a whole year and instead asked about a quarterly membership which works out at about £60 pm, so £183 for 3 months paid upfront. This was acceptable except they also charge you about £29 extra for their inconvenience!!! She’s now left. Not the way to treat long standing customers. Edit.... I had to laugh when I finally got a response for this review. It took 7MONTHS to respond and they’ve even said in the review they should “score points” for their action. Unbelievable really if I could give zero stars I would. Another edit... They’ve now deleted their response

I am a 40 something guy and go to this regularly as it’s the best gym in the local area in my humble opinion. It is a mid sized gym that is very well equipped. I have rarely had to wait to use equipment and it’s not over priced. Dominic the gym manager is friendly and professional even the cleaning lady Madzie is very friendly which is a breath of fresh air from the usual moody staff you find in gyms. I have managed to achieve a lot of my fitness goals with this gym but what I like the most is that because it’s not a corporate gym I have made a lot of friends here over the years. You can get on with serious training but it’s nice to meet the occasionally friendly person to chat with here and there. This is my favourite gym and highly recommend it to anyone local looking for a motivating and friendly environment to train in!!

I worked here for nearly a year as an instructor lovely members and lovely instructors. Unfortunately the same cannot be said about the staff. As mentioned by others, Ausra the receptionist / club manager is unfriendly and rude, she tried to bully me on several occasions. The management are very unprofessional in general and when I tried to help and explain what was happening, Marianne (the director) was to my surprise also very rude and wouldn't listen to anything I had to say. She actually threw me out! I work in many local gyms and have never been treated in such a horrendous way. They still haven't paid me for 4 classes despite writing to them. I wish them all the best and members and those thinking about joining, there are lots of better and cheaper options locally!

I've been going here for 18 months while I lived in a flatshare with two of my mates. Wish I could stay longer. The gym is brilliant. Friendliest team I have come across. Always get a good morning / afternoon which makes the session that little bit easier. There is a good selection of well maintained free weights, benches and machines - broke a bunch of my PBs with them. Never crowded in there either which besides location is the #1 factor for me when picking a gym. Not sure I can mention other gyms in this, but a few years back I went to a certain one with a pool nearby. It was always busy, always had something broken and left me not wanting to go. In short, by far the best gym in the area. Wish I could take it with me to my new place.

I have been a member for over a decade and have enjoyed spending many mornings trying to keep fit. The staff members are extremely friendly and always happy to help. The club provides top class equipment for both cardio and weights which is always being reviewed and updated when the latest equipment hits the market. Not only does it have an ample number of machines, for various exercise but also a dedicated free weights area with a wide range of dumbbells, free weight bars, plates and benches to help maximise your training effort. There is also a wide variety of classes such as Yoga, HIIT, Spinning and Body Pump which always have great participation.

My experience of Richmond Hill Health Club has been extremely disappointing. Having been a member for some time (and paid significantly for the privilege) I was constantly let down and inconvenienced by last minute changes to classes or issues with the facilities. This, coupled with the bad attitude of reception staff, has left me with no option but to move to another gym in the area. Since doing so I have been much happier and am only sorry I wasted so much time at money at Richmond Hill. There are plenty of fantastic alternatives in the area so I would encourage anyone considering joining one to look elsewhere!

Horrible gym - dirty communal showers, tired old changing rooms, smelly class areas with no ventilation, ancient equipment, filthy floors throughout with seemingly no funds for any kind of improvements. I'd let all this pass in support of an independent gym fighting against the well funded mega chains - but they also lack any kind of customer service or customer loyalty. The owner/manager seems to have a very low regard for her members and is a money pincher of the highest order - especially when it comes to temporarily cancelling your membership. Avoid this place at all costs.

This place is unbelievable. Staff are useless. One member of staff actually once cleared up after me DURING my work out. The place is dingy. Overpopulated (I wonder why?). The water fountain never works and instead is constantly covered up with black and yellow tape like it's a crime scene (wouldn't surprise me). The bathrooms and shower rooms are disgusting. They put no money back into this place, instead opting to charge extortionate rates for members without and reinvestment (regardless of what it might say outside on the boards). I could go on forever but why bother.

I don’t recognise or agree with ANY of the negative reviews about this gym. It’s well equipped, lovely staff, really great value for money. It’s also conveniently positioned in Richmond centre. I gym all over the world with my Job and this gym is way up there with friendliness and the amenities in which it offers. If you want the reception staff to be friendly, all you need do is smile and say hello. Trust me, this is a great gym. They need to stop playing R Kelly music now though! Also Klaudia at front desk is as evil as they come. Rude

Many studies show that higher frequency of working out is the best path to gaining or keeping strength or tone. Tucked right in the heart of Richmond, RHHC is the most convenient gym for many folks, just a few minutes’ walk from home/work and so our best shot at more workouts and real results. It has all the kit and classes you need + some great trainers. Dom is just ace. But all the staff and punters are friendly, it is very well cleaned & anti-COVID-ed. This is just your unpretentious, friendly, get-it-done non-chain neighbourhood gym.

Have been going to the gym since January, and absolutely love Richmond Hill. The staff are always helpful and the classes are great - Nicky, Hamid & Kamal are amazing trainers and keep their respective sessions diverse, fun and it's always a really good workout. The gym is small but there's never a wait for any equipment, and there's a nice community feel among the regulars. Only shame is full membership is quite expensive considering there is no swimming pool and tiny sauna facilities - but the standard of the classes make up for this.

Facilities are okay but not really worth the high fees. After spending a fair wad on membership, I've been very unimpressed with the attitudes of staff and the gym's completely inflexible approach to its members; thinking that their location in Richmond gives them an excuse to extortion money out of their membership. For example I've just had to fork out over £180 to cancel my membership. You'd be better off spending a couple of quid getting an Uber to a better/cheaper gym on the outskirts of town.

I was a member of the Richmond Hill gym for years whilst living in the local area. The staff were great, the facilities were exactly what I needed and it had a lovely atmosphere compared to the big chain gyms. Classes were also excellent. The HIIT class was one of my favourites. I’ve moved from the area now but would highly recommend this gym for anyone who’s looking for a well equipped, friendly and comfortable place to get fit. Thanks Richmond Hill, miss you guys! Rob

I joined the gym with the hope of going weekly, immediately at the point of signing up for a gym pass the lady at the reception was being extremely unhelpful to me and my mother and asked rude questions like am I sure I’d be going to the gym as often with a certain tone and being surprised that I came back to bring my ID after being asked to as well as other more significant comments I’m not comfortable sharing that led to me only attend the gym once and never again.

Im a little miffed at the bad reviews unless it has recently changed hands and had a refurb because I found the staff very helpful and friendly, the facilities clean and plenty of equipment with hardly anyone there when I use it at lunch time. I'd give 5 stars if it had e.g. Swimming pool and spa area but based on what it has got I think it's reasonably priced and pleasant, especially compared with some pretentious gyms I have been to previously.

The Richmond Club is a perfect place for fuss-free work outs and training. A great variety of machines and equipment and all very clean and regularly maintained. The staff are always friendly and helpful without ever getting in your face, and the atmosphere is friendly and relaxed. The changing rooms and showers are immaculate, and there is plenty of free parking if you need it. Don't hesitate to check it out, you get a great deal for your fee.

I joined a couple of months ago when I moved to Richmond. It isn't inexpensive, but it has everything you need. The weights section is a separate section downstairs and isn't too well equipped - and the men that train in there seem to deem it as a "men's only" area going by their attitude towards me. It could do with some modernizing, but so far the staff have been quite friendly and I am getting used to the equipment and into a routine...

I really like this place. Very good selection of well maintained and easy to use machines, free weights area and lots of running/cross fit machines so you never have to wait around. Good class schedule with enthusiastic and energetic instructors. It’s also cheaper than most gyms in Richmond. The place feels very clean with spacious changing rooms and last but not least there’s a sauna for cold nights and sore muscles.

Richmond Health Club has been a boon for fitness enthusiasts in Richmond. Equipment is in good shape and the variety is awesome. Equally importantly, the layout is well spaced and the gym is very 'covid-conscious' in its hygiene. Personal trainers are conscientious. I can especially recommend Dominik. However, in doing so, I am probably doing myself a disservice since I may now struggle to get my preferred slots! :)

Haven't heard the best things about this place.. Facilities and fitness/class staff meant to be very friendly, welcoming and knowledgeable. Yet a friend of mine who has been an avid gym goer for many years was left nothing but disappointed with his experiences here. Piss poor management and rude front of house staff to say the least - Apparently this "Osra" can be very unwelcoming. 1/10 for Customer Service!

Well equipped little gym and very good location. So far they were in a very good position as there were no alternatives in the area. With the PureGym opening in Sheen I am curious to see if they step up their game and invest more in better costumer service and promotion. I left when they tried to charge me an extra £60 for "setting up a monthly direct debit" which is just utterly ridiculous.

This has to be one of the best gyms I have been to. Not only does it have outstanding equipment but the staff that work within this facility are amazing. They are incredibly friendly, incredibly caring and have an amazing attitude to helping others improve their fitness journey. I’m so distraught that I had to cancel my membership due to travel. Nevertheless would highly recommend.

I’ve been going to RHHC for many years now and have been delighted with the experience. The team are very friendly and helpful and do all they can to ensure you have the best experience. The gym has everything you need for a good session and has a variety of equipment of high quality to keep you challenged. Overall - I would thoroughly recommend the gym to anyone in Richmond!

I had a great experience at the Richmond Hill Health Club. The atmosphere is very relaxed, even the weights room is not intimidating which I really appreciated. I had some personal training with Dominic which was excellent and also rate the kettlebell classes. Overall it is excellent value and the staff are all very friendly and welcoming. Would 100% recommend.

A well equipped gym for all levels with kind, friendly staff who are always happy to help. As I work shift patterns I take advantage of their off peak membership, which I think is a great scheme the gym is running. I would highly recommend this gym for its location as well as quality and the fact that you rarely have to wait to use equipment.

Great gym, right in the centre of Richmond. Good selection of machines, CV equipment and free weights plus a good cross section of classes run by enthusiastic instructors. Gym is always clean and tidy, staff are friendly and helpful as are the members and it never feels too crowded or too quiet. Decent value for money and works well for me.

I think a lot of the reviews on Google for this gym are totally unfair and inaccurate. This is an excellent gym, it has so much equipment and it is never too busy so you can always get an excellent workout. The staff are lovely and instructors are extremely helpful. One of the better gyms I have joined over the years. Ignore old reviews!!

Great gym - highly recommend. Staff very helpful and friendly. Instructors and quality of classes excellent. Always gym equipment available without queues and good selection. Never too busy so there is a relaxing ambiance. Location fantastic. My fitness has improved dramatically since I joined and I look forward to going regularly.

Amazing gym! The staff are lovely, knowledgeable, and offer support any time you need it. Classes are great. They have all the equipment you could ever want. It's very clean, which can be hard to find nowadays for a good price. You can tell it's a very respectful atmosphere. Definitely recommend this gym to anyone looking into it.

Excellent gym, with very friendly helpful staff and a wide variety of new, well maintained, and clean equipment. The locker room is huge with great storage the showers are excellent. The sauna is also very good and quite unusual to have this in a London gym. Overall one of the best gyms I've had the pleasure of being a member of.

I joined recently after speaking with Dominik, a personal trainer at this club. He was extremely helpful and gave great advice regarding the machines and workouts. He’s a huge asset with his knowledge and I would highly recommend. The gym has everything I need, is very clean and is conveniently located. Thank you Dominik!

We thoroughly enjoyed our time at Richmond Hill. The people who run it are especially nice and accommodating. Always willing to help. Kaye and I travel quite a bit and probably have experienced about 100 gyms globally. It is always the people that make a difference. Enjoyed the million calorie challenge!!! Kaye and Carl

Been a member for 3+ years now. Great gym; good equipment, very friendly staff, excellent body pump classes and a friendly environment. It doesn't have all the bells and whistles as other clubs, but if you want a club that you feel good about going to with space to use the equipment you want then it's hard to beat.

A fantastic establishment to be a part of! The staff are very friendly; The personal trainers are always on hand to help and happy to answer any questions you have with regards to fitness, technique, safety or nutrition. The location is ideal for anyone in the Richmond area. I would definitely recommend!

A great central Richmond gym! This is the first gym I’ve stuck with and seen results. Recommend PT Dominik - core, strength, tone for over 40’s women who have had kids. He honestly helps/cares/gets you doing the right exercise program correctly so its beneficial to you. V friendly reception!

Great gym and team, good quality equipment, classes are great and the PTs are great and flexible on bookings. Safety during covid has been handled well. Would have been 5 star but the cost per month for the gym is higher than other gyms, would prefer cheaper options to be more flexible.

Great clean place, good people and doesn't get crowded during the day. I love the classes, instructors are very nice and friendly and staff there are the same. I would recommend more brighter lighting and more gym music to help with the motivation when doing workouts in the gym areas.

I have been a member of the club for over 10 years. It is well equipped, run and staffed by a friendly and professional team and a place where you can feel comfortable at whatever level you want to train at. For me it’s a perfect blend, with no unnecessary razzmatazz, it just works!

the Richmond Hill health club has good clean spaces for all the exercise equipment and classes. There is plenty of for users to feel safe. All the gym equipment is high quality and the classes cater for all types of workouts. The club is conveniently located and has easy parking.

Fantastic little gym! I’ve been a member for years and the staff has always been so kind. The gym has everything I need and the classes have always been so welcoming and friendly. Highly recommend to anyone looking for a friendly, no-frills neighbourhood gym! …

As a Gym Member for past 4+ years, would highly recommend to anyone looking for a local gym. Conveniently located, fully equipped venue. Professional and easily approachable staff happy to assist with any question or support you. Always happy with my daily workouts.

I joined this gym after having my first baby. The staff are incredibly helpful and welcoming. I had a thorough induction and someone is always on hand to guide me if I am not sure. The facility is also very clean and just generally a very nice atmosphere.

I’ve been going to this gym for 8 years now and have loved my time here. The classes are amazing and the staff are so lovely and motivating that it makes it easy to come here every day. Have recommended this place to a lot of people. 10 thumbs up!

The club’s recent revamp means it’s one of the best in Richmond, definitely the best in the town. Great equipment all for a cheap monthly price. Other facilities (sauna & showers) are good too. Dominik and the team are great and very friendly.

The Club is friendly with members from all over the world. The staff are delightful and extremely helpful. My wife and I have been attending for over twenty years and have made many friends from the early morning attenders. Peter Mortimore

Great gym for Richmond - classes throughout week with plentiful equipment and very clean facilities. Fantastic staff - friendly, professional and always able. Parking looks easy. Enjoying very much - would recommend - many thanks.

This gym is great, good facilities, never to busy. All staff are very friendly and happy to assist. Location of gym is perfect, whether getting bus or driving. Would highly recommend this gym. Prices are reasonable as well

Absolutely first class service and a super friendly gym - great atmosphere! Dominik helped me to get fit and lose weight with a realistic program and diet! I would certainly recommend him to anyone who needs a little push.

I’ve been a member for a few months now and love this gym. The facility has great equipment and loads of space. The staff are the best, and always helpful and welcoming. Best gym in Richmond and very good value for money.

Great place: the staff were very friendly and happy to help, the gym is well equipped and has just had a revamp that upgraded all the machines. Just generally a nice place to go and do my exercise.

Always a friendly welcome. Perfect gym for most people's needs. Great selection of equipment plus free weights room for those looking for a bit more. Very clean and bright too.....get down there!

I've been a member of this gym for several years now and it's great. Nice atmosphere, friendly staff and spacious changing facilities. It has everything thing I need. Thoroughly recommended.

I’ve been a member of many gyms over the years. I particularly like this one as the staff are friendly, personable and v helpful. The whole atmosphere makes for an enjoyable experience.

Lovely friendly staff in a well organised club - Dominik the manager is truly helpful and encouraging: good range of classes for those who need more than a good gym! 100% recommended.

The gym is small but it has adequate equipments to keep you fit. Staff is super nice and helpful. Me and my wife have been members for over a year and enjoyed working out at the gym.

A lovely public gym, bigger than expected and quite quiet as well. Basic equipment but a good variety of machines and weights. Nice staff but quite basic classes. Cheap and cheerful.

I enjoy working out in this gym as it is extremely well managed. The staff are very professional and friendly. The equipment and ambience are clean and it is a pleasure to visit it.

I've been a member for over six months now and it's a lovely club, really nice staff and never too busy, which I like. Tiny cute sauna too and classes are fun! Really good club!

Love this gym. Never too busy and has everything you need. Makes using the gym at peak times very easy. Great changing facilites and the people who work there are very friendly.

I had a good experience at the gym. I find the staff friendly and the equipment just fine for a good workout. They usually have plenty of cardio machines and isn’t too crowded.

Best gym I've used in London. High quality equipment, clean, spacious, but not overly flashy or pretentious. Amazing friendly staff who greet you by name. Highly recommend.

Great gym with friendly professional staff, super clean, and large changing rooms. All the equipment you need with a dedicated free weights area. Highly recommended

Great facilities, always clean, new modern equipment, everything you need and you never have to wait long if a machine happens to be of use. Friendly staff too :)

Excellent local gym. The staff are friendly. They have all the equipment you would expect from a gym. I will definitely come back if I’m ever in the area.

Very nice gym, the reception staff is very friendly, especially Dominik and Alicia, recently started doing classes which was a plus to my membership.

A great gym in a convenient location in Richmond. Staff are welcoming and it has all the equipment I need. Glad to have joined earlier this year :)

Hidden gem! Great classes and equipment, and really knowledgeable and friendly staff. Much better value than a lot of gyms I've been a member at.

I have been using many different gyms but this one is the best gym I have trained in ! Lovely and very helpful staff !! Highly recommended!!

This is a good gym, it has nice new equipment and is always clean. The staff are friendly and helpful. Would definitely recommend

Nice, well equipped gym (always space to jump on any machine you need) - great supportive staff, nice facilities inc sauna.

An excellent gym in the heart of Richmond. The team is friendly and professional. Good equipment and very clean premises.

A well-equipped and clean gym with trained professionals to help you train effectively. Friendly and helpful team. Thanks

The best gym ever in Richmond. The staff are very friendly and welcoming. Thank you very much Richmond Hill Health Club

Great local facility with everything you need in a gym (other than a pool). The staff are also very kind and helpful!

Gym staff and equipment have been amazing! Best local gym by a long shot. Would highly recommend.

Modern equipment, clean and spacious layout, and friendly staff. Couldn't ask for a better gym!

Amazing gym with friendly staff who are extremely attentive and top quality Technogym machines.

Nice gym with positive atmosphere! All the classes I went to had great teachers.

It wasn’t terrible but they don’t really offer much for the price you’re paying

Wonderful gym with really helpful and friendly staff. It's a great atmosphere.

Have enough equipments , studio for class . Only shame is no swimming pool

Amazing gym with lovely staff, would definitely recommend to anyone!!!!!

Great friendly staff! Clean gym with some great classes and equipment

Great gym, never too busy. Friendly staff and excellent classes!

Nice gym recently refurbished, friendly and competent personnel

Staff are very nice and informative, gym itself is very clean .

Really friendly staff and good facilites and location.