Apartments are beautiful, service is horrible. For the price you pay, you would expect premium service, like they advertise on their page, but it was far from what I got. On one occasion, a drunk man entered the building and fell asleep on the stairs. I let the concierge now, and instead of offering to help, he told me to solve it. On another, an employee came into my apartment, unannounced (no one had contacted me about someone coming to check or fix anything). If I rent an apartment, even if it is a tourist rental, I expect to have the minimum privacy and not have people I don't know come into my space (using their master key). It was very invasive. The weekly changes of sheets/towels was also never on schedule. And lastly, I had problems getting my deposit back because of plumbing issues (!!!). The apartment was brand new when I came in, and in the two months I was there, there was no way I could have caused that. But they tried to blame it on me saying I did not let the company know of the damage (when I had previously told them about other issues in the apartment and gotten the "we'll check it out" answer, and nothing ever got done). It took them almost a month to "check for damages" with a plumber (though I suspect this never even happened), and give me back my deposit, but not before I had to call and email all the offices and contacts I could get my hands on from the company to ask about the status of that, and no one was helpful. In summary: gorgeous apartments, but if you want luxury service with your luxury accommodation, this is not for you.

I’ve been living here for 10 months now, and rarely have I been so satisfied about the quality of the service from a renting agency. Rightplace has been providing excellent customer attention and is really focused in making your stay as comfortable and pleasant as it can be. You’ll have brand new apartments with clean common areas, right in the city centre of Madrid for a competitive price. Every time I have a problem, Bea and the team have been extremely proactive to solve it. I could not recommend you this agency enough for your stay in sunny Madrid.

My roommates and I have been living in the Rightplace apartment since 10 months and our experience has been great. Rightplace has been providing excellent customer service and is really invested in making our stay as pleasant as it can be. Every time we have a problem, Beatriz and the team have been extremely helpful and sent someone to fix it right away. The apartment was brand new with amazing rooms as well as common areas, and the location is perfect. We really couldn’t be happier and can only recommend this agency!

I’m residing in one of the apartments run by Rightplace Madrid and I am very satisfied! The apartment is spacious, bright and pleasant. It is fully equipped and a change of bed sheets as well as towels is made every Wednesday. The location is ideal since it is located in the heart of Madrid, near the Puerta del Sol. The area is quiet, you will find everything you need in the area, and the hosts are very friendly and always available. I recommend!

Los apartamentos muy buenos, el trato personal excelente, desde la recepción para ver los apartamentos hasta el día a día, la asistencia a la hora de resolver nuestros problemas o averías rápido y diligente, hemos estado durante todo un curso académico y sin lugar a dudas volveremos. Mi trato más estrecho ha sido con una mujer encantadora que me ha resuelto todas mis dudas, su trato es exquisito y su nombre es Sara Cofiño. Un millón de gracias

I lived in the apartment for one semester and it was perfect.There is a great service from the agency. They are even available on nights for any problem (such as keys problem thank you Beatriz). The apartment is well designed and practical to use. It is in a perfect location regarding the center. I totally recommend this agency for your stay in Madrid.

Súper súper recomendable, el trato inmejorable preocupándose en todo momento de que nuestra estancia en sus apartamentos fuera lo mejor posible, limpieza, localización , y cuidado hasta el último detalle hasta tienen en los apartamentos un kit de limpieza Enhorabuena y seguro que repetiremos Un saludo!!!

Lo recomiendo 100% por la calidad de la atencion, siempre atentos a las necesidades de sus clientes y accesibles en todo momento. Voy por mi segundo contrato y elijo quedarme por la confianza que brindan y la calidad de sus servicios.

Tenemos un apartamento de estudiantes alquilado y todo ha ido muy bien. Siempre que ha habido problemas han enviado técnicos de mantenimiento a solucionarlos rápidamente.

Love the apartment! Very reliable personnel and always willing to help with any concerns. Would definitely recommend!!