I spilled water on my older MacBook Air and assumed it was a goner and that I would have to dump $1.5k on a new one. I took it in as a last ditch effort and when I spent the $99 for the diagnostic service I assumed nothing would come of it and that I would be pressured to buy a new MacBook like would be the case at many places. I was also a bit worried when they asked me to remove it from my find my app and to give them the password that something sketchy could happen (turned out to be fine). Much to my surprise, they got my water-damaged MacBook to turn on again after opening it up and removing water from some sort of audio compartment and it is now with me and is working fine. They also were extremely communicative and told me that there was water residue in other areas but in their honest opinion I shouldn’t buy new parts unless it stops working again in the future because it’s an older MacBook and because it at least for now is up and running. I know nothing about technology and they could have easily been like a sketchy mechanic and try to charge me for unnecessary repairs or convince me to buy a new MacBook when it is actually repairable but they did not do any of that. They repaired it and were honest and communicative. I honestly would rather go to this shop than a corporate Apple Store because I know I won’t be pressured to buy a new product instead of getting a repair.

A few years back I bought a brand new MacBook Pro from the previous location (Riverdale Mac). A week or so later the screen stopped working, I brought it in to be fixed but it as told “a sensor went off that I’d gotten it wet” which I hadn’t, and they told me they wouldn’t service it (despite an extended warranty/AppleCare). It still booted up and everything seemed to work but the display. When I went to pick it up the staff were rude, they didn’t even want to give me the computer back and when I asked for it they did a whole song and dance about “getting it out of the garbage” (again a 2 week old MacBook Pro). It turns out it still works years later and just needed an external monitor($200 fix). It was probably the single worst customer service experience of my life. It’s probably an isolated incident but I’m still annoyed about it.

I highly recommend Roncy Mac! Grateful to have this professional and trustworthy business in the neighbourhood. I lost all access to my iPhoto library (circa 2015) from a Seagate sync. I read the online threads spending countless hours trying to recover the files and called Apple a few times, but whatever I tried, I could not open the photos, let alone transfer them to my devices. I dreaded all my memories being erased, and this was my last try. The team was highly professional and communicative with me over the time they had my Mac. Unsurprisingly, they could not only locate the library, but backed it up and even kept it over the weekend to allow the 100+ Gs of memories to upload to the cloud. Will definitely be back for future Mac repairs. Forever grateful to this small business for recovering my memories!

In this day and age, consumers have many options in choosing a retail store. On a recommendation from a friend, I chose Roncesvalles Mac as a supplier for some new Apple equipment. I was also partly inspired by their slogan “we speak human.” In a his case, I made an excellent choice. Great knowledge, great customer experience, and outstanding service that was always timely and responsive. They are an outstanding group of people with big brains and even bigger hearts and compassion. I have no hesitation in giving them my highest possible recommendation. I feel lighter for not having hassles or frustration that is too often part of the customer experience. I wish there were more retailers with their evolved sensibility.

I've consistently enjoyed purchasing and consulting Members of the RiverdaleMac Team for 20 years PRN. Me an' Mac got clipped walking by a driver on a phone that bailed quickly; my beloved MacBook Pro 500GB SSD hit as hard as I did dispite it's pack. It was rendered 'blind' instead of me thankfully. Kieran, Jennifer and Mark got a custom build replacement ordered for me. Jennifer graciously kept in touch by email of progress, delivery and data transfer strategies. Data transfer by Nora, Mark and ? at BeachMac was done in Millenium Falcon-like speed 'Kid' in 20hrs and perfect right outta the box working! Thank you all. Especially Jennifer for remarkable Client care, communication, updating and advice.

I have been a customer of Riverdale Mac (Danforth Ave.) for 17+ years and am heartbroken to learn that the Danforth store is closing. I understand this is related to economic issues all retailers have faced in the last few years and I will use the other locations but I am still saddened that my friendly, local Apple product supplier and service retailer will be gone. I have always received outstanding, timely service from staff and much of the assistance has been both generous and free. Staff are knowledgeable, courteous and helpful. The store is the only one of its kind in my area and its closure leaves a big gap in my community.

While I was researching, I stopped into this local shop to ask a few questions. Not only were they answered patiently, given my lack of tech savvy, I ended up purchasing my beautiful upgrade. They loaned me a cord for a couple days, instead of making me buy one i would likely use once to complete my data transfer. When I had an issue a few days in, they took my system, looked it over, cleaned up a couple of things that were likely my fault, and had it back to me in less that 24 hours, no charge! That's why I buy local! Ray and Myles helped me and they were great

I’d like to acknowledge the excellent staff at the Roncy Mac store! They are wonderful and dedicated service professionals. They’re super nice and approachable, and are reasonable with their charges for services rendered. In fact, a few months ago I brought my laptop in with a minor software glitch and they ended up refunding the diagnostic fee after returning it in working condition, because it was an easy fix. I heartily recommend these good people to any and all users and owners of Apple products. Without reservation.

I don't know what i would do without the great people at Riverdale Mac. I recently had a catastrophic accident that rendered my work laptop useless (liquid on the keyboard). They diagnosed the issue right away (it was not salvageable) and recommended the appropriate replacement. Their replacement suggestion (based on my usage) saved me almost $1,000. They managed to save my hard drive and transferred all the data over to the new laptop. I was back online in no time. Thanks Riverdale Mac!

I came here because there were no appointments at an Apple Store. Not only do you have to pay $100 for them to diagnose what’s wrong with your device (it’s free at a regular Apple Store), they told me it would be 2 days to diagnose the issue and it took much longer at 5 days. The repair price was much more expensive than other repair places that I’ve consulted and they diagnose for free! $100+tax and my time wasted. Would recommend going elsewhere or to an actual Apple Store.

These guys rock! Spent countless hours visiting Apple store and speaking to tech representatives over the phone to resolve a performance issue. At the end of the day, they suggested it was time for a new system (its only 5 years old) Jennifer and her team came up with a great work around at a fraction of the price of a new system. Computer has been reborn and its running very well. I highly recommend their services. George

Friendly staff--the owner's policies leave something to be desired. It's been a month since I bought the Macbook Air and the flagship apple store said if I'd bought it there, they'd just replace it as a matter of good customer service. Not Roncy Mac. So that's a week with a defective computer while I await parts to be ordered. Not Awesome. Next time I'll start at the Apple Store--I'd suggest the same for anyone else.

I needed a replacement battery for my MacBook Air. From the time I submitted my service request to the work being completed and providing delivery to return my computer, the team were professional, friendly and provided timely service. Their location is also accessible friendly, easily accessed from the 504 streetcar line and combined with delivery service, this business works well for those with limited mobility.

New Air Pod Pros My AirPod pros were suffering from static noise, so I decided to bring them into the shop. I prefer to go to a small shop like this then to have to go to a large Apple Store and be within many people waiting forever to be attended. They made getting my AirPod pros replaced, effortless and comfortable. If you have any Apple issues or want to get some new Apple products, I suggest this store.

Thank you Riverdale Mac!! I was able to drop off my computer in person without having to book an appointment a week in advance as the Apple store had advised me. It was so much better dealing with an onsite 'human' . Thanks to Jennifer and Chris, I got my Mac back in perfect working order at a reasonable price and in reasonable time. They are wonderful to deal with. Gratefully G

You find out how good a business is when things don’t exactly go right. I had some problems with my new iPad that were unrelated to Riverdale, and these guys went above and beyond to help me get everything sorted out. They were kind and professional every step of the way. I can’t recommend them highly enough. Five star all the way. You guys are the best. :-)

I went here for a repair and ended up upgrading to a much better device. There was no wait (unlike at the apple store) and i got to take my new device home right away. Staff was friendly and helpful.location is super convenient for me.street and green P parking nearby. Came back to buy a device for my daughter. Such a nice experience. Highly recommend.

This place is truly the best! Went in for the first time to get a MacBook display issue fixed, and the team was fantastic. Knowledgeable, patient and so communicative. They managed to repair my laptop within a day. Can’t recommend them highly enough if you’re in the east end and looking for services. They also have a great collection of accessories.

Really great service! My MacBook was acting weird and eventually wouldn’t turn on. RiverdaleMac checked my warranty to see if I needed to pay for parts and/or services, and also communicated with me timely to send me updates on the progress of the repair. Their store also follows social distancing rules, which made me feel safe and comfortable.

My first choice for Toronto sales and service of Apple products! Friendly and professional service from the folks at Riverdale Mac. They were able to rummage through an old parts bin and find what I needed: a US-style electric plug adaptor, so that I was able to save 50 bucks on the purchase of a whole power assembly. Brilliant people!

I've been dealing with Riverdale Mac for well over a decade and have always been impressed by their superb service and knowledgeable staff. It's a small, friendly shop where one feels welcome and appreciated. They always go the "extra mile." My thanks to all the staff for such great service and care over all these years.

The staff is kowledgeable and very nice. I tried to solve the issue for 2 hours by myself and another hour with Apple support. It got solved in 5 minutes at Roncy store at no charge. I will be going in to consolidate my various external drives, photo duplicates and i cloud storage. I highly recommend this place.

Friendly, knowledgeable and efficient! Being somewhat technologically challenged, the staff were helpful and non-intimidating (even when I felt I was asking silly questions l). Communication was great and I felt that I could trust their team. Will come back when my Apple tech inevitably acts up again.

110% happy!! Everyone at this shop is super friendly, polite, easy to talk with and are great at translating technical jargon for the layperson to understand :) I’ll be back again if my laptop needs another service, but I don’t expect that to be too soon for the awesome job they’ve done as it is!

This is now my chosen Apple store. I went the first time in the spring, for convenience, as I was just walking by. They’ve helped me out 3 times since with different equipment, different issues. Great service. They delivered on their promises in a timely manner, in a personable and effective way.

I could not have been more pleased with my service experience! The team was so friendly, accommodating and professional. They were so prompt and communicative during the repair!! Who knew fixing a broken computer could be such an enjoyable experience. I would definitely recommend them!

I've been going to RiverdaleMac for Mac hardware and repairs since they opened. The staff, led by Jennifer, are always welcoming and super helpful, and yesterday was no exception. Thanks to Jude and Chris I had my computer back and running within a few hours. RiverdaleMac is the best.

One of the best experiences I’ve ever had with an apple company. The staff is so lovely, helpful, honest, and knowledgeable! They fixed two of our macs after we were told by the actual Apple Store that there was nothing to be done. I HIGHLY recommend this small business on Roncy!

I've been relying on RiverdaleMac since the 90's when it had a different name. I've been pleased with all the numerous computers and peripherals I bought from them for my business and family. They're very skilled at servicing. Jennifer and the rest of the staff are wonderful.

Can't praise this beautiful team of Mac experts enough. They consistently provide A-1, excellent sales and service whenever I need them. Andrew provided a quick and effective solution this morning, and the price tag was painless. Bravo, Roncy Mac! I highly recommend!

I have never received the sort of not only customer service, but kindness anywhere like I have at Riverdale Mac. Basically in-tears having left. With my new charger in hand I will be able to finish my thesis work. Thank you again-- I hope to be back one day.

I needed to get a battery replaced for my MacBook Pro, and submitted a detailed form for service. After no response for a week, I called and the woman acted like not responding to my form was no big deal. She then took my details down for

Absolutely fantastic experience replacing the charging case for my airpods pro after my puppy bit through it. (Lesson learned: you can't turn your back on them even for a second!) Service was friendly and fast, even though they are at the

Riverdale Mac can’t be beat for phenomenal customer service, and their kind & caring team. Thank you Jennifer and Jude for all your help and expertise. Super excited for my new laptop. I will remain forever loyal to your Toronto stores.

After dropping off my laptop for the requested upgrade of the operating system I was contacted with the info that the battery needed replacement as well. All was done in reasonable time and it turned out that the battery still fell

What a fantastic experience for the third time running. The staff is knowledgable and very helpful. Moreover, very friendly. The store is clean simple, and Apple like would recommend any day over visiting an Apple Store.

Excellent service and consistently reasonable and logical. Personnel attentive and never try to oversell (particularly true in this situation where the computer could be salvaged but at significant cost. Love this place!

Very friendly and professional folks here. I left my Macbook Pro for repair, and the next day they got back to me saying there was nothing to repair. But they were quick to refund for the charge for diagnosis. Thanks!

I run a small design business and use RiverdaleMac for service on my Mac machines. They always provide friendly, fast and knowledgeable service. I’ve been a regular customer for over 5 years now and highly recommend.

The only tech and related tech store you’ll ever need! Been shopping here for a while and never disappointed with the help and quality of service afforded me. A very special shout out to Olivia for going beyond.

I can’t say enough about RiverdaleMac. Incredible service, the team is brilliant, friendly and they go the extra mile. I had so many questions, I never felt any kind of pressure. I purchased IPads,

The Space bar of my laptop came off like 5 months ago and I couldn’t fix it any where. They fixed it for me in less than a week. Professional service and very nice people. Highly recommend.

Very fast and friendly service! It’s great that I was able to get my laptop serviced in my neighborhood and that the needed part was in stock. Will definitely use Riverdale Mac again.

This is the best service in Toronto. Friendly employees. High quality performance of all works! Affordable prices. I am very satisfied and recommend this service to everyone! =)

I had a wonderful experience from drop off to pickup with great communication during too. My computer was in bad shape when I left it with them and is pristine now. I am

When staff outnumber customers and customers are waiting, there’s no excuse. Great to have this on the strip though. Hope it survives.

Amazing customer service and always responsive and fixes the problem right away. Would not trust anyone else. Highly recommend them

In and out with a new battery installed within 2 hours. Friendly and efficient. And they even had dog treats!! Highly recommend!!

Be aware of this place. I spoke with Apple and they told me that the check will be free but these guys ask to pay $49.

I was provided an inaccurate turnaround time, which swayed me to going here rather than an Apple store.