Pathetic customer service I called the bakery's number and asked for a customized black forest cake. The lady who I was talking to said that she can get a customized cake but first I need to look at their FB page for design suggestions. After all this, I tried so many times to order a cake by texting on their WhatsApp number but these people just don't respond. The most important of all, they lie. when I texted on royal Khalsa bakery's number, That lady replied - she can bake black forest cake for me and later she started sending me texts after 3days saying , "no sorry not possible". She literally wasted my time and lied to me. I ended up waiting for her response for three days as she only told they can do that.

never have i ever had a good experience with this store. the reservoir one is heaps better. the staff act like their deaf and ask people to repeat themselves 10 times and theyre rude and unprofessional. harman kaur is one of the worst staff there. shes rude and insulting and doesnt know how to do her job. also the cakes never come out how they're expected to.
Meal type
Other
Price per person
$20–40
Food: 2
Service: 1
Atmosphere: 3

I’m customer of Khalsa Bakery since 2017 and we always ordered all type of celebration cakes from this shop because of best taste, quality & good customer care but today , first time : Harman named staff at Khalsa bakery Craigieburn , she misbehaved so unprofessional & worst customer service from this girl , very rude & poor communication by this girl. Will never come back if she insults the customers like this. Worst experience today !!!

I ordered Ras malai cake the best thing was that their chef changed the photo on top of the cake at the last minute of pick up but the worst thing was his attitude he refused to do blue colour decoration on top said it wouldn’t suit the cake he should understand people doesn’t has same choice as him so I will avoid next time better to go somewhere else even to pay bit more but with better attitude instead spoil the moment

Very bad service. I placed an order through phone , they said come in 15min but they took more than 30min and didn’t feel Apology. They don’t care about people’s time . I specially went there after my job through huge traffic but very disappointed

We ordered a cake from Khalsa Bakery in Craigieburn recently for my daughter’s B’day. Beautiful & Delicious Chocolate cake with LOL theme. Thank You Khalsa Bakery and We highly recommend this place to anyone looking for yummy eggless cakes.

My partner got two aloo patty from there shop yesterday and while we were having it by chance I smelled it was bad. The potatoes had gone bad and they are still serving it. Now she is sick.

We ordered a cake from them for our wedding. The cake was delicious however the customer service at this store is appalling. They wouldn’t pick up calls or reply to messages properly.

We had our anniversary cake from Khalsa bakery (butter scotch) this thursday and it was amazing.Cake was fresh,spongy and not too sweet.Good luck Khalsa bakery.Keep it up.

Ordered an anniversary cake this week. It was truly amazing. They made it perfect having delicious taste and an amazing look. Thank you. Really recommend to everyone.

Very bad customer service,staff was very much slow,took ages to serve 1 customer,had to wait half an hour just to pick up the cake.Wouldnot recommend at all.

Best location very next to Gurdhwara sahib best service eggless products this business is a blessing to vegetarian community with thanks for your service

Such an amazing cakes!! We have tried 2-3 times from Royal Khalsa Bakery and they have done such wonderful job with all our customised cakes.

The cake we got on the 29th Jan which we ate at Fed Sq was disgusting, our family was a long time customer, wont be going back ever.

Cakes are very delicious and fresh. Almost I have try all the flavours especially pineapple flavour, it’s really delicious …

I'll highly recommend Royal Khalsa bakery for vegetarian cakes for any events. Their desi ghee atta biscuits are awesome too.

Mere bete da bday se mein. Khalsa Bakery ton cake bnvaya craigieburn ton. Par Jdo cake Khada Bhot hi bkvas cake se. …

Cake is toooooo gudd. But they need to add contect no. As well. I wanna order my cake very urgently but i could not......

Takes so long for even a single cake doesn't matter cake quality good,all the taste spoils while waiting for order.

Amazing vegetarian cakes! Best in Melbourne… a must try!
Food: 5
Service: 5
Atmosphere: 5

Msg them for cake order for husband birthday They never replied back to confirm the order even i called them

A must try bakery for all Indians.. Genuine Indian sweets... A must try.....

No respect for time. Had to wait...even after placing order previous day

Always short on staff forget about getting your orders on time.

Best cake ever. Everyone loved it. Thank you so much.

Very Delicious cake ever.. everyone likes

Very unprofessional, pathetic service!!!

Best place to have pure eggless cake.

food is good and staff is friendly

Best sweet shop in Melbourne

Love their Eggless cakes

Best eggless cakes

Great Cakes

Yummy cakes

Not worth